Introduction to Information Architecture & Design - SVA Workshop 06/21/14
Introduction to Information Architecture and Design - SVA Workshop 0712
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Transcript of Introduction to Information Architecture and Design - SVA Workshop 0712
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Introduction to Information Architecture & DesignSchool of Visual Arts | July 2012Robert Stribley
Lustmord Table by Jenny Holzer, 1994
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Introduction
Today’s presentation will be available on SlideShare following the workshop:
www.slideshare.net/stribs
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Introduction
Aussie-Style Liquorice
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Chocolate display, Xocolatti, SoHo, New York
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Body Gel, Sabon, SoHo, New York
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Butterfly on the New York City Highline
Pattern Recognition:
In cognitive psychology, the ability to identify familiar forms within a complex arrangement of sensory stimuli
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Butterflies at the American Museum of Natural History’s Butterfly Conservatory.
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Butterflies at the American Museum of Natural History’s Butterfly Conservatory.
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Intro
Robert Stribley
• I’m a senior information architect at Razorfish
• I write music and arts reviews• I photograph various things• I drink coffee
Introduction
Clients include:• Bank of America, Wachovia• JPMorgan, Morgan Stanley,
Oppenheimer Funds, Smith Barney, • Boston Scientific, Nasonex• Choice Hotels• Computer Associates, EMC• Ford• Nextel• Red Cross• Pearson, Travel Channel, Women’s
Wear Daily
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Intro
About You
• What’s your name?
• What do you do for work?
• What do you do for fun?
• Coffee, tea or bottled water?
Introduction
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Intro
Goals of this workshop
• Understand the basic concepts of user experience design
• Experience the general process and techniques used on a design project
• Review the basic deliverables an information architect develops within a project
Introduction
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Agenda
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Agenda
Morning• Background• Design Process• Our Project• User Research• Competitive Review• Personas
• Lunch
Agenda
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Agenda
Afternoon•Card Sorting•Site Maps•Page Types•Grids•Navigation•Sketching•Wireframes•Q&A
Agenda
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Background
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Background
in•for•ma•tion ar•chi•tec•ture n.
Background: Defining IA
• The combination of organization, labeling, and navigation schemes within an information system.
• The structural design of an information space to facilitate task completion and intuitive access to content.
• The art and science of structuring and classifying web sites and intranets to help people find and manage information.
• An emerging discipline and community of practice focused on bringing principles of design and architecture to the digital landscape.
Information Architecture for the World Wide Web (1st Edition), p . 4, Rosenfeld and Morville
Navigation
Interaction
Art/Science
Discipline/ Community
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Background
"It's hard to say who really is an information architect. In some sense, we all are.”— Alex Wright, Author Glut
Background: Defining IA
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userscontent
context
IA
Background: Defining IA
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interface
information architecture
Background: Defining IA
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skin
skeleton
Background: Defining IA
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Design Process
metaphor: architectural plans
Flickr.com: Cornell University Library
Flickr.com: Cornell University Library
Background: Defining IA
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Background: History
A Brief History of IA
1975 • Richard Saul Wurman coined the term
“information architecture” to describe the field now more likely described as “information design”
1994• Formation of Argus Associates in Ann Arbor,
WI, the first firm devoted to IA
1998• First edition of Peter Morville and Lou
Rosenfeld’s Information Architecture for the World Wide Web, affectionately known as “The Polar Bear” book
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Partially adapted from: “A brief history of information architecture” by Peter Morville and Information Architecture: Designing information environments for purpose, edited by Alan Gilchrist and Barry Mahon
A Brief History of IA
2000• First IA Summit, Boston, MA – Defining
Information Architecture
2002• Boxes & Arrows, online journal for information
architects goes live• 3 new books on IA published, including Jesse
James Garrett’s The Elements of User Experience
2013• 14th Annual IA Summit held in Baltimore, MD
Background: History
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Design Process
satire on project phases by Harold Kerzner
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Design Process
Discovery Definition Design Development
Design Process
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Design Process
Discovery Definition Design Development
• Stakeholder interviewers• Business requirements• Competitive & comparative audits• User research• Site inventory
Design Process
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Design Process
Discovery Definition Design Development
•Personas•Content & meta data audits•Card sorts•Use cases•Mood boards•Sketching•Site maps•Creative brief•UX brief
Design Process
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Design Process
Discovery Definition Design Development
• Site maps• Task flows•Sketching• Wireframes• Stakeholder reviews• Prototypes• Usability testing• Visual design•Functional specifications
Design Process
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Design Process
Discovery Definition Design Development
• Site development• User acceptance
testing (UAT)• Quality
assurance (QA)• Usability testing
Design Process
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Background
IA Deliverables
site map
feature/functionality inventory
comparative/competitive review
requirements document
personas
sketches
use cases
user flows prototype
wireframes
discover designdefine
experience brief
Deliverables
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Background
IA Deliverables
site map
feature/functionality inventory
comparative/competitive review
requirements document
personas
use cases
user flows prototype
wireframes
discover designdefine
experience brief
visual design
sketches
Deliverables
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Our Project
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What to do?
Our Project
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Our Project
Events.com wants to revamp its website to become the go-to online resource for people wanting to attend or promote events across the United States.
Our Project
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Discover
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User Research
User Research in Copenhagen’s Elderly Homes
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User Research
“Through research, we aim to learn enough about the business goals, the users, and the information ecology to develop a solid strategy.”– Louis Rosenfield & Peter Morville
Discovery: User Research
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User Research
Methodology• Focus Groups• Surveys• Interviews
Goals• Identify patterns and trends in user behavior,
tasks, preferences, obstacles.
Discovery: User Research
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User Research
Class Exercise: Survey Questions• How do you learn about events in NYC? • What type of events are you interested in?• What’s more important to you:
– Price – Type of Event– Location– Date
• How often do you attend the events?• Do you ever need to promote an event?• Do you ever invite people to an event?
Discovery: User Research
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Competitive Review
image by brandon schauer
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Discovery: Competitive Audit
“This type of assessment helps set an industry ‘marker’ by looking at what the competition is up to, what features and functionalities are standard, and how others have solved the same problems you might be tasked with.”– Dorelle Rabinowitz
Discovery: Competitive Review
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Competitive Review
Methodology• Heuristic Evaluation
• Usability Criteria
• Scorecard
Goals• Review and analyze competitor sites according to
particular criteria
• Draw key findings, which can influence and guide IA through the design phase
Also:
• Comparative Reviews
Discovery: Competitive Review
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Competitive Review
Heuristic Evaluation
Ten Usability Heuristics by Jakob Nielsen
• Visibility of system status
• Match between system and the real world
• User control and freedom
• Consistency and standards
• Error prevention
• Recognition rather than recall
• Flexibility and efficiency of use
• Aesthetic and minimalist design
• Help users recognize, diagnose, and recover from errors
• Help and documentation
Self Study:
For a more detailed explanation of these heuristics, see Nielsen’s explanation here: http://www.useit.com/papers/heuristic/heuristic_list.html
Discovery: Competitive Review
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Competitive Review
Examples of Usability Criteria
Note: These examples are not intended to provide a comprehensive listing. Appropriate criteria may depend on the project to be completed.
Home Page• Are home page elements appropriately weighted and distributed?• Is information clustered in meaningful ways?
Navigation• Is the navigation structure concise and consistent?• Are paths to important information intuitive and unobstructed?
Content• Is content current? Are there visible indications of content freshness?• Is content properly adapted for the Web? Is tone of voice consistent throughout content? Is content
chunked appropriately?• Are headings and titles scannable?
Design• Are colors appropriate to the Web? Is white space used appropriately? Is text readable?
Search• Are search results relevant and cleanly presented?
Functionality• Are functionality and forms efficiently designed?
Messaging• Are errors messages clear on the site? Is help readily available to users?• Are there appropriate means for user feedback?
Discovery: Competitive Review
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Competitive Review
Competitors
Discovery: Competitive Review
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Competitive Review: Flavorpill
Flavorpill loves culture. We embrace the high-brow, low-brow, underground, mainstream, and everything in between — as long as it's good.
A city guide for those who like to go out, Flavorpill publishes a daily update of worthwhile cultural-event listings, from art exhibits and readings to concerts, plays, and festivals.
“
”http://flavorpill.com/about
Flavorpill
Discovery: Competitive Review
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Competitive Review: Flavorpill
Home Page•Featured Event Strip•Search•Featured Event•What’s Happening•Recently Added•Coming Up•Featured Venue•Giveaways•New York Guide
Discovery: Competitive Review
Navigation
Primary
•Events
•Editor Picks
•Featured Venues
•Giveaways
Utility
•City Dropdown
•Log In/Log Out
•SignUp/ Profile
•Social (Facebook, Twitter, Tumblr)
•iPhone App
•Search
Features & Functionality•Search•Calendar•Filtering•Google maps•Comments•Profile
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Upcoming
Competitive Review: Going.com
http://upcoming.yahoo.com/help/faq/
Upcoming is a community for discovering and sharing events. It can help you find stuff to do, discover what your friends are doing, or let you keep private events online for your own reference.
“
”
Discovery: Competitive Review
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Home Page•Browse Events
•Event Carousel
•Events Listing
•My Events
•Calendar
•Pandora/iTunes/Last.fm integration
•Link to Beta version
Competitive Review: Going.comDiscovery: Competitive Review
NavigationPrimary
•My Events
•Friends
•More
•Add an Event
Secondary
•Help
•My Account
•Search
•Sign in/Sign out
Features & Functionality•Search•Calendar•Profiles •Comments•Event posting and promoting•RSVP online/Buy tickets•Event filtering/sorting•Yahoo! Maps
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NYCgo.com
NYC & Company is New York City’s official marketing, tourism and partnership organization.
Our mission is to maximize travel and tourism opportunities throughout the five boroughs, build economic prosperity and spread the dynamic image of New York City around the world.
“
”http://nycgo.com/?event=view.footerArticle&id=49568
Competitive Review: NYCgo.comDiscovery: Competitive Review
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Competitive Review: NYCgo.comDiscovery: Competitive Review
Functionality• Search• Google maps• Calendar• Find an event• Filtering• MyNYC
NavigationPrimary
•Top Attractions
•What to Do
•Where to Stay
•Plan Your Trip
•Deals
•Broadway
•NYC for the Holidays
•Free
•NYC Shop
Secondary
•Travel Trade
•Meeting Planners
•Membership
•Press
Utility
•Search
•Language Selector
•Temperature
•Twitter, Facebook, Email
Home Page
•Search
•This Week carousel
•NYC Highlights
•Events calendar
•Top 5 Events
•Plan Your Trip
•Deals & Offers
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Competitive Review
Key Findings• Search placed prominently on each site
• Clear need for and emphasis upon filtering events
• Calendars provide obvious benefit, but aren’t always prominent
• Profiles and community features are also common, but handled with varying degrees of detail, success
• Free events are often highlighted
• Event detail pages vary, may have maps, RSVP, sharing, rating, commenting functionality
• Displaying other venues and restaurants adds utility
• Maps prove helpful, especially to out-of-towners
• The ability to add or promote an event is not always present or prominent
Discovery: Competitive Review
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Competitive Review
What else have we learned?
• Who are the audiences of these sites?
• What are the strengths of these sites?
• What are their weaknesses?
• How might another event site differentiate itself from these sites?
Discovery: Competitive Review
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Define
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Personas
Created at Personas: http://personas.media.mit.edu
Personas is a component of the Metropath(ologies) exhibit, recently on display at the MIT Museum by the Sociable Media Group from the MIT Media Lab . It uses sophisticated natural language processing and the Internet to create a data portrait of one's aggregated online identity. In short, Personas shows you how the Internet sees you.
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Personas
“Personas summarize user research findings and bring that research to life in such a way that everyone can make decisions based on these personas, not based on themselves.” – Steve Mulder
Definition: PersonasDefinition: Personas
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Personas
Characteristics of Effective Personas
• Varied and distinct• Detailed• Not weighed down with minutiae• Tied into business-specific goals• Backed by data
Definition: PersonasDefinition: Personas
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Personas
Methodology• Cluster Analysis
Goals• Create a narrative based on real data to
illustrate user behavior, motivations, goals
Definition: PersonasDefinition: Personas
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Small Budget
Big Budget
PlannerPromoter
Definition: PersonasDefinition: Personas
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Definition: PersonasDefinition: Personas
SabrinaJenny DonnyJerry
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Sabrina, 27The party plannerLocation: Gramercy ParkAttitude: Organized, outgoingFinancial Perspective: Generous, bit of spendthriftOnline Habits: Avid user of social networking sites,
Twitter, Facebook, etcEvents: Wine tastings, gallery openingsQuote: “I love getting bunches of friends together
to attend all these NYC events. There’s so much great stuff to do in this city!”
Small Budget
Big Budget
PlannerPromoter
PersonasDefinition: PersonasDefinition: Personas
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Jerry, 44The out-of-townerLocation:Cincinnati, OHAttitude: Casual, yet adventurousFinancial Perspective: Moderate spenderOnline Habits: Utilitarian use of the Web to research
trips, read about the arts and pay bills
Events: Museums, visiting landmarks, toursQuote: “I’m visiting the Big Apple with my wife
and we want to check out some art-related events.”
Small Budget
Big Budget
PlannerPromoter
Definition: PersonasDefinition: Personas
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Personas
Donny, 38The local comedianLocation: East VillageAttitude: Laidback, loosely organizedFinancial Perspective: Frugal, paycheck to paycheckOnline Habits: Spends time networking, promoting his act
online, haunts comedy sitesEvents: Comedy slams, variety showsQuote: “I land a few comedy gigs around the city
and I want to promote them better.”
Small Budget
Big Budget
PlannedPromoter
Definition: PersonasDefinition: Personas
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Jenny, 33The professional promoterLocation: WilliamsburgAttitude: Busy, disciplined, professionalFinancial Perspective: Healthy budget for promotions andadvertisingOnline Habits: Heavy use of social networking sites both
professionally and personally, shops online
Events: Small gigs, big concerts, DJ setsQuote:“I manage a few bands and DJs and I have
to ensure they’re listed in the right, targeted places.”
Personas
Small Budget
Big Budget
PlannedPromoter
Definition: PersonasDefinition: Personas
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Class Exercise: Personas
Definition: PersonasDefinition: Personas
In regards to Events.com,
• What tasks might each persona attempt to complete on Events.com?
• What features can you imagine each persona might like on such a site?
• What obstacles or pain points might they encounter?
SabrinaJenny DonnyJerry
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Lunch Break
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Agenda
Afternoon•Card Sorting•Site Maps•Page Types•Grids•Navigation•Sketching•Wireframes•Q&A
AgendaAgenda
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Card Sorting
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Card Sorting
“There are often better ways to organize data than the traditional ones that first occur to us. Each organization of the same set of data expresses different attributes and messages. It is also important to experiment, reflect, and choose which organization best communicates our messages.” – Nathan Shedroff, Experience Strategist
Definition: Card SortingDefinition: Card Sorting
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Methodology• Grouping and labeling with index cards, post it notes• Two types:
– Open – participants sort cards with no pre-established categories – useful for new architectures
– Closed – participants sort cards into predetermined, provided groups – useful for fitting content into existing architectures
• Online card sorts– WebSort, OptimalSort, Socratic
Goals• Organize content more efficiently• Find names for groups of content based on users’ perspectives
Self Study:
"Card sorting: a definitive guide" by Donna Spencer and Todd Warfel, Boxes and Arrows, 2004/04/07
Definition: Card SortingDefinition: Card Sorting
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Case Studies:•Wachovia Wealth Management Group•American Red Cross•Automotive Manufacturer
Definition: Card SortingDefinition: Card Sorting
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Class Exercise: Card Sorting
As individuals:
•Take 5 minutes to think of all the events a person could attend
•Write each event you come up with on a Post-It note
Definition: Card SortingDefinition: Card Sorting
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Class Exercise: Card Sorting
Now, as a group:
•Take a few minutes to organize your events into categories (group & label them)
•Then we’ll share some categories
Definition: Card SortingDefinition: Card Sorting
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Card Sorting: Next Steps
With the results of a card sort we then can:
•Build consensus•Refine terminology•Create a site map•Help define navigation
Definition: Card SortingDefinition: Card Sorting
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Design
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Site Maps
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Conceptual DesignDesign: Site MapsDesign: Site Maps
“A site map is a high level diagram showing the hierarchy of a system. Site maps reflect the information structure, but are not necessarily indicative of the navigation structure.”
- Step Two Designs
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Conceptual DesignDesign: Site MapsDesign: Site Maps
Site map for Men‘s section of designer clothing site
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Conceptual DesignDesign: Site MapsDesign: Site Maps
Biocarta Site map, Fromson Consulting
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Conceptual DesignDesign: Site MapsDesign: Site Maps
Site map by Kazi Shanto, Louise Blouin Media
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Page Types
The Mercator Atlas of EuropeFrom The British Library
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Conceptual Design
Home Page Category Page Details Page
Design: Page TypesDesign: Page Types
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Navigation
Navigation Bridge, USS Enterprise by Serendigity, Flickr
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Grids
Types of Navigation
• Site Structure – major nav
• Hierarchical – product families
• Function – sitemap privacy
• Direct – banner ad/shortcut
• Reference – related links
• Dynamic – search results
• Breadcrumb – location
• Step Navigation – sequence through forms/results
• Faceted Navigation – filters results
Design: NavigationDesign: Navigation
Areas of Navigation
• Global – universal header/footer
• Local – left nav/right nav
• Local content – text links, buttons
Styles of Navigation
• Rollover
• Dropdown
• Flyout
• Tabs
• AccordionSelf Study: Want to know more?
Adapted from Atsushi Hasegagwa’s The 7 Navigation Types of Web Sites
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Grids
Mega Dropdowns
Design: NavigationDesign: Navigation
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Grids
Power Footers
Design: NavigationDesign: Navigation
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Sketching
Ornithopter by Leonardo da Vinci, 1485-1487
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Design: SketchingDesign: Sketching
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Design: SketchingDesign: Sketching
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SketchingDesign: SketchingDesign: Sketching
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Sketching
Any guesses as to what this is a sketch of?
Design: SketchingDesign: Sketching
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“twttr sketch” Twitter.com
Sketching
Twitter[This sketch] has very special significance – it's hanging in the office somewhere with one other page.
Whenever I'm thinking about something, I really like to take out the yellow notepad and get it down. – Jack Dorsey, Twitter
Design: SketchingDesign: Sketching
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Sketching
“There are techniques and processes whereby we can put experience front and center in design. My belief is that the basis for doing so lies in extending the traditional practice of sketching. ”
- Bill Buxton
Design: SketchingDesign: Sketching
Bill BuxtonSketching User Experiences
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Bill BuxtonSketching User Experiences
Sketching
Attributes of a Sketch
• Quick
• Timely
• Inexpensive
• Disposable
• Plentiful
• Clear vocabulary
• Distinct gesture
• Minimal detail
• Appropriate degree of refinement
• Suggest & explore rather than confirm
• Ambiguity
Design: SketchingDesign: Sketching
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Sketching
Methodology• Draw• Limit your time• Don’t worry about mistakes or style
Goals• Benefit from the participation of your
colleagues• Quickly generate ideas and refine through
iterations
Design: SketchingDesign: Sketching
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Design: Sketching
Class Exercise: Sketching
In teams, sketch your ideas.
1) Create & Promote an Event
Design: SketchingDesign: Sketching
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Design: Sketching
Class Exercise: Sketching
In teams, sketch your ideas.
1) Create & Promote an EventA. Take 5 or so minutes first to discuss what
features belong here• Is it a single page? Multiples steps?
B. Time for silent sketching
C. Time for sharing your sketches
Design: SketchingDesign: Sketching
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Design: SketchingDesign: Sketching
Jenny Donny
Don’t forget to keep your personas in mindDon’t forget to keep your personas in mind
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Design: Sketching
Class Exercise: Sketching
In teams, sketch your ideas.
1) Create & Promote an Event
2) A Homepage
Design: SketchingDesign: Sketching
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Design: SketchingDesign: Sketching
SabrinaJenny DonnyJerry
Don’t forget to keep your personas in mindDon’t forget to keep your personas in mind
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Sketching Tools:
The following apps are all for the iPad
• Adobe Ideas ($9.99)
• Bamboo Paper (free)
• Muji Notebook ($4.99)
• Penultimate ($0.99)
• SketchBook Pro ($1.99)
InfoDesign: Sketching ToolsDesign: Sketching Tools
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Grids
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Grids
“The true benefit of using a grid is that as you learn how to use a grid, you start to think systemically about the solutions you design. You start to try and see how various details can echo one another, how different regions of the canvas can be reused or used for similar things, how like elements can be grouped together.”– Khoi Vinh, former design Director, NYTimes.com
Design: GridsDesign: Grids
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GridsDesign: GridsDesign: Grids
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GridsDesign: GridsDesign: Grids
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GridsDesign: GridsDesign: Grids
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Grids
Self Study: Want to know more?
Learn more about design by grids:
960 Grid System
960.gs
Design by Grid
www.designbygrid.com
Hashgrid
www.hashgrid.com
Design: GridsDesign: Grids
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Wireframes
photo & sculpture by polly verity
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Wireframes
What are wireframes?
“Web site wireframes are blue prints that define a Web page’s content and functionality. They do not convey design – e.g. colors, graphics, or fonts.”- fatpurple
Design: WireframesDesign: Wireframes
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
wireframe by matthieu mingasson
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
screencap from The Right way to Wireframe
by Semantic Will
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
iPad news app wire by F. Yamada
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
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Design: SketchingDesign: Wireframes - ExamplesDesign: Wireframes - Examples
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Wireframing/Prototype Tools:
• Adobe InDesign
• Axure
• Omnigraffle (Mac)
• Microsoft Visio
• Mockingbird (online, free)
Also:
• Adobe Proto (coming for iPad)
• Balsamiq
• iPlotz
• iMockups (iPad)
• Omnigraffle (iPad)
InfoDesign: Wireframing ToolsDesign: Wireframing Tools
Self Study: Want to know more?
Smashing Magazine: 35 Excellent Wireframing Resources
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Design: Sketching
Class Exercise: Final Wireframe
In your teams, create your final deliverable.
Assign one of the following to a team member:
1) Create & Promote an Event
2) Event Detail
3) Homepage
As an individual now, you’ll create a final “wireframe,” which incorporates your team mates’ designs and feedback.
Design: WireframesDesign: Wireframes
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Design: Sketching
Wireframe & Prototyping Tools
Axure
Dreamweaver
InDesign
Visio
Design: Wireframes Design: Wireframes
Develop
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Books:
• Information Architecture for the World Wide Web – Louis Rosenfeld, Peter Morville
• Information Architecture: Blueprints for the Web – Christina Wodtke, Austin Govella
• The Elements of User Experience – Jesse James Garrett
• Designing Web Navigation: Optimizing the User Experience – James Kalbach, Aaron Gustafson
• Design of Everyday Things – Donald Norman
Local Events:
• Dot Dot Dot, SVA Lecture Series
• IA Meetup
Web Sites:
• Alertbox
• A List Apart
• Boxes & Arrows
• wireframes.tumblr.com
InfoAdditional ResourcesAdditional Resources
Organizations:
• Human Computer Interactions (HCI)
• Interaction Designers Association (IxDA)
• Usability Professionals Association (UPA)
Further Studies:
• School of Visual Arts
• Continuing Ed classes
• MFA in Interaction Design
• Adaptive Path
• The Information Architecture Institute
• The IA Summit
• Pratt – Course in Information Design
• Nielsen Norman Group
• Rosenfeld Media
• User Interface Engineering
Video:
The Right Way to Wireframe by Russ Unger (YouTube)
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Q & A
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Slideshare address:
http://www.slideshare.net/stribs
Additional credit:
Thanks Anh Dang!
InfoAdditional InfoAdditional Info
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Design: Sketching
Wireframe & Prototyping Tools
Axure
Dreamweaver
InDesign
Visio
Design: Wireframes Design: Wireframes
Addendum:
Design Principles
Defining Wireframes vs. Sketches
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Good design is…
Good design is innovative.Good design makes a product useful.Good design is aesthetic.Good design makes a product understandable.Good design is unobtrusive.Good design is honest.Good design is long-lasting.Good design is thorough down to the last detail.Good design is environmentally friendly.Good design is as little design as possible.
© Dieter Rams, amended March 2003 and October 2009
Dieter Rams: 10 principles of good designDieter Rams: 10 principles of good design
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Design: SketchingDefining Wireframes versus SketchesDefining Wireframes versus Sketches
Templates Pages
Apply to many different pages Specific, may apply to a single page
Examples: • basic page• product page
Examples: • homepage• ecommerce or transactional
form
Sketches Wireframes
Quick More time-consuming
Few details Very detailed
Not typically delivered Professional deliverable