Introduction to HR case management presentation

© Copyright 2016 BMC Software, Inc.

HR Case Management

Alex HensonPrincipal Solutions Marketing Manager

February 2016


The workplace is changing…


Millennials and mobility are on the rise

75% Of global workforce will be

Millennials by 2030 Of workers access

documents on the go

81%


And increases in human productivity render the competition old school. Companies

with engaged employees outperform those without by

up to

202% $2.4K

Increasing employee engagement investments by

10% increases profits per employee by


Every business needs engaged employeesAccording to HR professionals,“maintaining high levels of employee engagement is the most pressing human capital challengein today’s economic environment”

Survey by the Society for Human Resource Management:Business and Human Capital Challenges Today and in the Future 2015


HR professionalssay these are the challenges…

Survey by the Society for Human Resource Management:Business and Human Capital Challenges Today and in the Future 2015

Executing HR processes smoothly and efficiently

Moving from a transactional to a transformational role

The growing complexity of legal compliance

Creating an employee-centric, service-oriented HR organization

69%

44%

41%

34%


…and the talentwar is on, so thestakes are high

33%of new hires look for

a new job withintheir first six

months

23%Quit before the end of their first

year


The business is in YOUR hands.


In one hand, a disconnected, disadvantaged workforce.

Lost annually due to employee turnover

$11B


29%Market value increase linked

to vastly improving company-employee

communication

In the other, a connected, collaborative Digital Workplace.


PAYROLLHUMAN

RESOURCES

One HR

EMPLOYEERELATIONS

• Recruitment• Benefits• Leave• Operations• Talent Management

• Investigations• Violations• Ethics & Compliance• Audits• Complaint Management

• Compensation• Total Rewards• Time & Attendance

Employees want a unified HR experience…


…accessible through multiple channels

EMAIL PHONE APPS WEB CHAT

75%of US workers will be

mobile workers by 2020


So HR must evolve

ADMINISTRATIVE

Task based silos

OPERATIONAL

Process-driven service centers

INTEGRATED

Employee-centric shared services

STRATEGIC

Digitally enabled business partner


This is the Shared Servicesmodel that manyare aiming for

STRATEGIC

OPERATIONALTIER 0

TIER 1

TIER 2

BUSINESS PARTNERS

CENTERS OF EXPERTISE

LINEMANAGERS

SHAREDSERVICES

LEADERSHIP


HR needs to bemore strategic…

STRATEGIC

OPERATIONAL

BUSINESS PARTNERS

CENTERS OF EXPERTISE

LEADERSHIP


…this depends onstandardizingand automatingcommonHR tasks

STRATEGIC

OPERATIONALTIER 0

TIER 1

TIER 2

SHAREDSERVICES

LEADERSHIP


HRCATALOG

HRKNOWLEDGE

SHAREDSERVICES MODEL

SECURITY& COMPLIANCE

SELFSERVICE

MULTI-DEVICE ANALYTICS SOCIALCOLLABORATION

WORKFLOWAUTOMATION

SERVICELEVELS


.

Unleash yourDigital Service CenterIntuitive self-service for the workforceand powerful case management for HR


.

Self ServiceHR catalogEmpower your employees

with intuitive access to common HR requests


.

Search for HR knowledge articlesQuickly find information and advice on HR policies and procedures


.

Reserve HR appointments

Check availability to meet with an HR representative and book a meeting

straight from the app


.

Protect confidential data

Keep your personal data safe withgranular control over

data visibility


.

Get notifiedKeep track of updates to your

requests and cases withthe social timeline


.

Unified case management

Liberate your HR workers with intuitive tools that

make them moreproductive


.

Loaded withbest practice

HR templatesGet up and running fast

with standardized workflowtemplates and knowledge articles


.

Drag-and drop workflow designerStandardize common processes and introduce automation with drag-and-drop simplicity


.

Beautiful analytics

Use out-of-the-boxcontent or createyour own charts


Engage your employees with self-service

Standardize and automate processes

Unify your Digital Service Center

Gain insights with beautiful analytics

Improve data privacy and enhance compliance

If you only remember

5 things


Of S&P 500 will be replaced

by 2027

75%25%Of businesses will lose

competitive ranking due to digital incompetence by

2017

It’s time toinvest inyour digitalfuture…

Introduction to HR case management presentation

Technology

Transcript of Introduction to HR case management presentation