Introduction to hotel
-
Upload
harshalk16 -
Category
Education
-
view
80 -
download
0
Transcript of Introduction to hotel
![Page 1: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/1.jpg)
INTRODUCTION TO THE
HOSPITALITY INDUSTRY
![Page 2: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/2.jpg)
HOSPITALITY INDUSTRY
•One of the fastest growing sectors of the
economy of our time today.
• A multi-billion dollar enterprise.
• Diverse enough for people to work in
different areas of interest and still be
employed within the industry.
![Page 3: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/3.jpg)
CHARACTERISTICS OF THE HOSPITALITY INDUSTRY
• Hospitality business are open 365 days a year and twenty-four hours a day.• It depends heavily on shift work (morning and afternoon)• Has a graveyard shift (starts from 10:00 pm and until 6:00 am)• Produce guest satisfaction • Products of the hospitality business are intangible and perishable.
![Page 4: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/4.jpg)
SCOPE OF THE HOSPITALITY INDUSTRY
• LODGING SEGMENT HOTELS INNSMOTELSRESORTS
•ENTERTAINMENT & RECREATION
ATTRACTIONSGAMINGPARKSCLUBS
• FOOD AND BEVERAGES
RESTAURANTSFASTFOODCATERING
• TRAVEL AND TOURISM
TRANSPORTATIONSTRAVEL AGENCIESTOUR OPERATORS
![Page 5: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/5.jpg)
CAREER OPPORTUNITIES
Until the late 1950’s, management personnel in the
hospitality industry were not normally college educated.
Those who are interested in hospitality management
typically began their careers by taking lower-level jobs to
learn the business and eventually worked their way up
through the organization.
![Page 6: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/6.jpg)
QUALIFICATIONS AND EMPLOYER ASSESSMENT
•ATTITUDE AND CHARACTER
• COMMUNICATION SKILLS
• SKILLS AND EXPERIENCE
•KNOWLEDGE & TRAINING
![Page 7: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/7.jpg)
DEPARTMENTS OF HOTEL
![Page 8: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/8.jpg)
DEPARTMENTS OF HOTELFOOD & BEVERAGE PRODUCTION
![Page 9: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/9.jpg)
DEPARTMENTS OF HOTELFOOD & BEVERAGE SERVICE
![Page 10: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/10.jpg)
DEPARTMENTS OF HOTELHOUSEKEEPING
![Page 11: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/11.jpg)
DEPARTMENTS OF HOTELFRONT OFFICE
![Page 12: Introduction to hotel](https://reader035.fdocuments.us/reader035/viewer/2022062523/58ec95d71a28ab9e628b45dd/html5/thumbnails/12.jpg)
THANK YOU