Introduction to Harry and Bell 4

H+BOPERATIONS MANAGEMENT CONSULTANTS

Marc Bell MEng MPhil MBA CEngFounding PartnerHarry and Bell DMCC

Dubai +971 52 867 5369Geneva +41 79 644 9612Email [email protected]

H+B OPERATIONS MANAGEMENT CONSULTANTS

DUBAI + GENEVAHARRY AND BELL DMCCPROPRIETARYAND

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AnIntroductiontoOurBusinessProcessExpertise

H+B works closely with organisationsto improve business process, resultingin reduced costs, increased revenueand maximisation of profit.

We make organisations more efficientthrough a structured methodology,developed over 30 years working witha variety of clients, from corporates tofamily businesses and Governmententities.

Here are some examples of ourbusiness process optimisationexpertise.



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Weimplementworldclasschangemanagementprogramsacrossyourorganisation

Organisationally, we will build newdepartments for you or restructureexisting departments

Structurally, we have extensiveexperience designing andimplementing business systems,including ERP, MRP, SAP and Oracle.

Geographically we have experience inUSA, UK, Europe, Asia and the MiddleEast.

Our organisational change experiencecovers corporates, large familybusinesses, and Governments



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Weworkwithourclientsacrossend-to-endOperationalStrategy,DesignandExecution

WorldClassPerformance• Stepchangeinoperationalperformance

• 6SigmaQualitylevels• Marketleadingcustomerservicelevels

• Competitivecostsdowns• OptimizationofSupplyChains

• Worldclassmaterialsmanagement

OperationalExcellence• ‘Hands-on’partnershipapproach

• Focusonmaximizingclients’businessandprofit

• DeepunderstandingofSupplyChain,Lean,6Sigma

• Experiencedteamsandtoolkits

• Demonstratedperformanceacrossarangeofindustries

Launch Plan End-of-Life• IntegratedGo-to-MarketPlanning

• ProductLaunch

• Supply/DemandPlanning• Forecasting/Analytics• MaterialsPlanning• InventoryManagement

• SKU Rationalization• LifecycleMgmt

Source Make Deliver Return• StrategicSourcing• SupplierMgmt• GlobalSourcing

• Mfg Efficiency• Lean Operations• SiteTransfer/Integration• ProcessDesign• Insource/Outsource

• OrderFulfillment• LogisticsDesign• TransportationPlanning

• WarehouseOps.

• Service/Repair• Returns Processing

Strategy&Design• Network &FootprintDesign• Make/Buy Strategies

• Organizational Design• ITInfrastructure



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ATypicalOperationsImprovementexercisewillyieldsignificantbenefitstotheshareholders

15 to 25% increase in return on capitalemployed

20 to 50% reduction inventory

1 to 2 times increase in on-timedelivery of products

25% to 75% increase in customersatisfaction rating



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Wehaveawiderangeofindustryexpertise

Luxury consumer goods

Electronic consumer goods

FMCG

Distributors

Retailers

Mass retailers

Heavy machines and tooling

Manufacturing

Global distribution networks



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AttheheartofourmethodisthedesignandimplementationofworldclassBusinessPlanningModels

Business process implementations

include:

•Sales forecasting (B2B and B2C)

•Sales planning

•Sales planning alignment

•Financial planning

•Establishing key performance

indicators, business performance

dashboards, scorecards

•Implementing corrective action plans

•Implementing preventive action plans



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IdeaManagementCreatingacontinuous flowofinnovative

ideasacrosstheenterprise

InnovationCultureDevelopinganorganizationalpersonalityto

support innovation:Accretive andDisruptive

Design/DevelopmentNavigatingStageGatesfromdesignto

product launch-OnTime&OnTrend

PLMApproachManagingtheproductpipelinefrom

Concept toClosure.MaximizingROI

STRATEGYAligntheEnterprise/Division/Product /Brand

aroundanInnovation Paradigm

AllorganisationscanbenefitfromaProductLifecycleStrategy



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WedeliverProductLinePlanningandProductLineDevelopmentintheB2BandB2Cmarketplaces

We can structure and enhance your:- New product pipeline- New product line development

process- Product line total life cycle

management- Product line end of life management

(for example reduced procurement, focussed inventory management, discounting, special offers, alternative distribution channels, reverse logistics)



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YoucansignificantlyincreaseyourrevenuethroughastructuredSalesOptimisationProcess(inbothB2BandB2Cmarkets)

A typical world class sales organisation

would be realising significant wins

from:• A Structured Planning Cycle

• Sales Forecasting Methods (computer models,

financial models, expert consensus)

• Product mix optimisation

• Sales turnover optimisation (maximise turns by product

line)

• Inventory optimisation (enough of the right product in

the right place at the right time)

• Inventory optimisation by store

• Inventory optimisation by customer category

• Inventory optimisation across an organisation

(inventory balancing, inventory rotation)



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AStructuredRetailOptimisationModelcanbeappliedintheB2Benvironment.

A typical world class Retail Sales

organisation would be realisingsignificant wins from:• A Structured Planning Cycle

• Sales Forecasting Methods

• Store fitout optimisation• Store layout optimisation

• Store location optimisation• Store closure methodology

• Store realignment of product mix / target

customers• Store product mix optimisation

• Product optimisation by product line categorisation (inventory footprint model)



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DistributorscansignificantlyincreaseyourrevenuethroughastructuredSalesOptimisationModel(B2Bmarkets)

A typical world class Sales

Distribution organisation would berealising significant wins from:• A Structured Planning Cycle

• Sales Forecasting Methods

• Build to order• Configure to order

• Stock management• Vendor managed inventory

• Customer managed inventory

• Drop ship• Triangulation

• Reverse logistics• Customer Relationship Management



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Distributors,retailersandmanufacturerscancutcoststhroughworldclass“DistributionandLogistics”

World class distribution and

logistics would include:• Third party logistics (3PL)

• Triangulation or Drop shipment• Supply chain optimisation (air, sea, road, parcel

carriers)• Negotiations of freight forwarder terms and

conditions

• Negotiations of parcel carrier terms and conditions

• Negotiation of claims, losses and invoices• Drawback on claims, losses and invoices

• Optmisation of VAT and Customs duties

• Customs tariff codes optmisations• Payment negotiations with customs

• Recovery negotiations with customs



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Distributors,retailersandmanufacturerscancutcoststhroughworldclass“SupplyChainSecurity”

A World class secure supply chain

would include:• Physical security (warehouses, shipments)

• Information security (product non-identification, treatment of information on stock locations and in-

transit shipments)• Valuable cargo procedures

• Staff vetting procedures (recruitment and annual)

• Supplier vetting procedures (award and annual)• Formal corrective and preventive action plans

We have specialised in-depth expertise in Government

security requirements, and the handling of valuable

cargo and documents.



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WewillworkwithyoutobuildyourProcurementProcesses

A typical world class procurement

organisation would be realising

significant gains from:

• Structured planning cycle

• Purchase Order Management

• Supplier Relationship Management

• Risk management

• Negotiation of terms

• Digital procurement



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WehaveexperienceindeliveringtangibleresultsinthefollowingProcurementcategories

Marketing consultants

Marketing software

Human resource management consultants

Human resource management software

Business strategy consultants (KPMG, Deloitte, Bain, etc)

Architectural consultants (SOM, ASGG, WATG,

masterplan, lead design consultant, architectof record)

Fit-out and refurbishment (retail stores, warehouses,

distribution centres)

Outsourced logistics (3PL)

Outsourced manufacturing

Outsourced labour

Software systems (web site hosting and development,

HRM systems, marketing systems, call center)

Computer hardware (PCs, laptops, printers, operating

systems, professional audio-visual systems)



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Therearediscretebutimportantgainstobemadefromefficient“ReverseLogistics”

World class reverse logistics would

include:• A Structured Planning Cycle

• Systematic processes and procedures for Returns, credit notes, refurbishment charges

• Structured Destruction and value recovery (gold, diamonds, luxury consumer goods)

• Structured Reverse supply chain logistics

(collections, grouping of shipments, importation procedures, recovery of VAT and customs duties)



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Yourbusinesswillbenefitfromcustomerretentionthroughstructured“CustomerService”

World class Customer Service

should include:• After sales service

• Repairs and refurbishment• Customer satisfaction

• Customer call center



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Manufacturerscansignificantlyincreaseperformancethroughstructured“leansixsigma”techniques

A typical world class manufacturing

organisation would be realisingsignificant wins from:• A Structured Planning Cycle

• Build to order

• Configure to order• Stock management

• Outsourcing• Lean manufacturing

• Six sigma quality optimisation

• DMAIC manufacturing process optimisation• Quality management systems (formal,

documented)



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Allorganisationscancutstaffretentioncoststhroughworldclass“HumanResourceManagement”

World class human resource

management would include:• Structured recruitment process

• Preparation of formal job descriptions• Structured interviewing

• Prepare job advertisement• Formal On-boarding / induction processes

• Staff performance reviews

• Staff corrective action plans• Structured Staff dismissal

• Restructuring and Downsizing using structured methods

• Structuring of a new organisation chart

• Communication of a new organisational structure• Implementation of a new organisational structure



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HarryandBellhasbeenselectedasakeymemberoftheDBINetwork

DBI Network is A new Model in Global Management Consulting

It is a unique combination of focused consulting firms and industry-leading independent advisors

Edinburgh Glasgow London Munich

Dallas Denver New England San Diego

Silicon Valley

Dubai Shanghai Hong Kong

Global Footprint

• Services: Financial Services, Communications, Health Services, Retail

• High Tech: Digital & Software, Consumer Electronics, Networks & Computers

• Life Sciences: Medical Devices & Equipment, Pharmaceuticals, Biotech, CRO/CMO

• Consumer: Food & Beverage, Home & Personal Care, Apparel, Footwear, Sporting Goods

• Industrial: Equipment & Machinery, Aerospace, Automotive

Diverse Industry Portfolio



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Whatwedo– Ourfirmnetworkprovidesspecializedpracticestocollaboratetoprovidefullanddeepexpertise

Innovation

Markets Deals

Strategy

Operations

Brand

Experience

Technology

FromStrategicInception toImplementationDBI partnerswithyoutodevelop, engage,andimplement therightstrategy;fromrobust start-upbusiness plans tomajorglobal growthstrategies.

FromStrategyCreationtoMarketRealizationDBI helps yourealizefullbrand potential engagingallbusiness dimensions; from cohesive branddefinition tocomprehensive, integrateddeployment.

FromNewConcept toMarketDeliveryDBI combines industry insightandinnovationexpertise tohelp launch products, servicesandbusinesses withinspiration, creativity,anddiscipline. Delivering Brilliant Innovations

Delivering Bold Intentions Delivering Brand Insights

FromExperience Design toOperational ExecutionDBI designs anddelivers meaningful service,product ,customer interactions thatdelivervalueallstakeholders and buildingmeaningful relationships.Driving Better Interactions

FromMarketAnalysistoBusiness ExpansionDBI combines deepmarketknowledgewithpragmatic planning andinsight toenableeffectivemarketlaunch and operational execution.

Driving Business Internationally

From Informed DiligencetoOptimal ValueCaptureDBI bringsdeals-resources and industryinsighttoinform strategy,executediligence integrateordivestentitiesand capture valuepost-transaction.Driving Better Investments

FromOperational StrategytoMaximum EfficiencyDBI usesexperience and analyticstodefineprocess, technology and infrastructure youneed tooperatewithmaximum efficiency

Driving Business Improvements

FromStrategicBlueprints toSuccessful SolutionsDBI bringspragmatic technology architectswhoenable practicalsolution platforms leveragingexisting systems, newplatforms orcustomtechnologyDelivering Better Information

HarryandBellcanleveragetheDBInetworktosupportprocessimprovementprojects



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Renownedbrandstrategyconsultancythathashelpedsomeoftheworld’smostsuccessfulbrandsachieveandsustainmarketleadership

OperationsconsultingfirmdeliveringinterimandtransformationsupporttomanufacturingcompaniesthroughoutEuropeandbeyond

Helpsglobalcompaniesgeneratesharedstakeholdervalue,throughsustainablevaluechains,thatdeliverprofit,environmentalprotectionandsocietalcontribution

MarketentryandoperationalexecutionforconsumerproductcompaniesenteringtheChinaandSouthEastAsianmarkets

CustomerExperienceandServiceDesignexpertisetoexploretheneedsofdifferentmembersandtranslatinginsightintofutureconceptsandstrategicopportunities.

Enabledata-drivendecisionsthatdrivevaluegrowthinoperationsandretailacrossarangeofindustriesandclients

Globaloperationaltransformationindevelopmentandoperationswithaspecialtyinlifesciences,hightechandindustrial

Retailoperationsconsultingfirmfocusedonshrink,inventory,workforcemanagementandanalyticstoimproveretailprofitability

Implemententerprise-technologyenabledsolutionstodrivesupplychainperformanceimprovementwithsignificantexperiencewithSAPplatforms

Apparelandretail–focusedconsultingfirmwithexpertiseinproductdevelopment,PLM,merchandising,sourcing

703

Advisors

HarryandBellhasaccesstoaworldclassnetworkofconsultingpracticesthroughDBINetwork



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MarcBellhasbeenselectedasanAPICSAmbassador

About APICSWith over 43,000 members and more than 300 international partners, APICS is the premier professional association for supply chain and operations management and the leading provider of research, education and certification programs that elevate supply chain excellence, innovation and resilience.

About APICS AmbassadorsAmbassadors bring deep assessment and implementationexperience to guide APICS Affiliates as they evaluate operationalperformance, determine improvement programs and plan andlaunch implementation initiatives.

The Supply Chain Guided Assessmentprovides a roadmap for achieving business results througheffective design and execution of your company’s supply chainstrategy.



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About APICS Supply Chain Council

APICS Supply Chain Council (APICS SCC) is the world’s largest unbiased nonprofit supply chain organization that advances supply chains through research, benchmarking, and publications. Business leaders, academia and global enterprises gain valuable insights, information and actionable data through APICS SCC’s unrivaled supply chain network, frameworks and resources.

APICS SCC maintains the Supply Chain Operations Reference (SCOR) model, the supply chain management community’s most widely accepted framework for evaluating and comparing supply chain activities and performance.

APICS SCC, was formed through the 2014 merger between APICS and the Supply Chain Council. APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. The APICS Certified in Production and Inventory Management (CPIM), APICS Certified Supply Chain Professional (CSCP) and APICS SCOR-P credentials define the industry standard.

APICShasrecentlymergedwiththe‘SupplyChainCouncil.’



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ExecutiveCoaching forSelf-GuidedSupplyChainAssessmentandImplementation

DBINetwork’sConnectedAdvisorsfulfilltheroleofAPICSAmbassadorsinAPICSforBusiness’SCORSupplyChainGuidedAssessmentProgram. AmbassadorsbringdeepassessmentandimplementationexperienceasseniorsupplychainexecutivesorconsultingpartnerstoguideAPICSAffiliatesastheyevaluateoperationalperformance,determineimprovementprogramsandplanandlaunchimplementationinitiatives.LeveragingtheSCORmodel,provenAssessmentRoadmap,SCORmarkbenchmarkingandarobustsuiteofanalyticaltoolsandtechniques,theSupplyChainGuidedAssessmentprovidesaroadmapforachievingbusinessresultsthrougheffectivedesignandexecutionofyourcompany’ssupplychainstrategy.http://dbinetwork.com/

About APICSAPICSisthepremierprofessionalassociationforsupplychainandoperationsmanagementandtheleadingproviderofresearch,educationandcertificationprogramsthatelevatesupplychainexcellence,innovationandresilience.APICSCertifiedinProduction andInventoryManagement(CPIM),APICSCertifiedSupplyChainProfessional(CSCP)andAPICSSupplyChainOperationsReferenceProfessional(SCOR-P)designationssettheindustry standard.Withover43,000membersandmorethan300internationalpartners,APICSistransformingthewaypeopledobusiness,drivegrowthandreachglobalcustomers.http://www.apics.org/sites/apics-supply-chain-council

APICSAmbassadorsprovideExecutiveCoachingforSelf-GuidedSupplyChainAssessmentandImplementation



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Insummary,H+Bworkscloselywithdistributors,retailersandmanufacturerstocutcosts,increaserevenueandmaximiseprofit.

Please contact us to discuss the opportunities in your business

• Dubai +971 52 867 5369• Geneva +41 79 644 9612• Email [email protected]

Introduction to Harry and Bell 4

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