Introduction to Cloud Management & Why Buy from Cloud Sherpas?

Agenda • About Cloud Sherpas • Why Cloud Sherpas • Purchasing From Cloud Sherpas • Cloud Management Overview

o Cloud Management: Stay in Touch o Cloud Management: Stay Informed o Cloud Management: Stay Supported

• Cloud Sherpas Service Overview o Collaborative Solutions o Application Development

• Cloud Sherpas Product Overview o SherpaTools o Bulk File Uploader o Domain Watch o SherpaTools Google Apps Training o Archive Migration Tool

About Cloud Sherpas • #1 Managed provider of Google Apps solutions in 2009 and 2010 • Headquartered in Atlanta, GA with offices in San Francisco, Austin, Chicago,

Washington DC, Kansas City, Sydney and Brisbane, Australia and Wellington, New Zealand.

• More Google Apps Certified Deployment Specialists than any other partner worldwide.

• Cloud Sherpas is a member of the newly formed Google's Cloud Transformation Program. which identifies partners that help organizations that have gone Google make the most of their IT investment through customized solutions and outstanding service.

“These guys know their stuff inside and out.”

- Dave Girouard, Former President, Google Enterprise

Why Cloud Sherpas At Cloud Sherpas we: • Make sense of what’s going on with the Google roadmap • Provide regular updates on product changes • Keep you informed on Google innovation and what they could mean to your

organization • Provide benchmark advice on how companies are leveraging Google

technologies • Provide a readily-accessible avenue if support issues arise • Add value with our own products that complement Google Apps:

o SherpaTools Collaboration Pack o Google Apps E-Learning o Domain Watch o Bulk File Uploader o Archive Migration Tool

Purchasing from Cloud Sherpas • When you purchase Google Apps from Cloud Sherpas, Cloud Sherpas

becomes your Google Apps reseller. • You receive the exact same products you have now, just purchased

through Cloud Sherpas as your partner, adviser, champion and advocate.

• The price of the licenses you have purchased and will purchase in the future will always remain the same whether you purchase them directly from Google or you purchase them from Cloud Sherpas.

There is no impact to your organization apart from having many more resources available to you for the same price you are paying Google directly today.

Cloud Management Overview Cloud Management is the team that takes care of your organization once you transition to Cloud Sherpas. Our goal is to ensure you remain a delighted customer! Our goal in Cloud Management is to make sure you fully recognize the exceptional value of Google Apps by being a trusted adviser and providing exceptional customer care and services.

Cloud Management Overview Stay In Touch.

Stay in Touch. Free Monthly New Hire Training

Cloud Sherpas conducts a monthly training seminar on Google Mail, Calendar, and Contacts. o On-boarding training for

your new employees o Included at no additional

cost o Conducted via Webinar by

one of our Google Apps Expert Trainers

Coming Soon:

o Docs and Sites Training

Cloud Management Overview Stay Informed.

Stay informed on Google innovations and what they could mean to your organization while we provide regular updates on changes in products and benchmark advice on how companies are leveraging Google technologies.

• Monthly Webinar and Newsletter “Keeping Up in the Cloud” • Important Email Notices (Security,

action requests, etc.)

Cloud Management Overview Stay Supported. Our team provides you with...

Stay Supported: Cloud Sherpas Googru Helpdesk Create a case through SherpaTools or cloudsherpas.com/helpfaqs/client-portal

Stay Supported. Support Case Capability Snapshot We are equipped to handle a variety of technical support cases, from complex how-to questions, to break / fix, to questions having to do with GADS, Active Directory, mobile device management, etc. Some examples include: • We received a message with the following header and need to figure out

how to block these as they are spoofed as us and the SPF is ambiguous. How do I set up IP Lock?

• I would like to change our public DNS zone file such that we have SPF records for additional IP addresses for a number of our special devices, please walk me through this process.

• Please help me manage my split delivery configurations. • How can we get multiple calendars to sync to an iPhone? • How can I configure GADS to import phone numbers from AD to Gmail?

Stay Supported: Google Escalations

We leverage our contacts within the Google Sales Team, Support Team, and Enterprise Deployment team on a regular basis. • We have a clearly documented set-process for how to submit an escalation

"officially" within the Google Support team. • These escalation requests are given special attention within Google Support. • If the simple submission of the escalation request does not prompt the

proper attention from the Google Support team (this is extremely rare) we have official escalation contacts within the Enterprise Deployment Team, with our Partner Support Manager, and contacts ranging from Level I support engineers all the way up to VP's within Google.

Application Development Build custom enterprise software on Google's cloud

We know the Google technology stack—inside and out...

Google App Engine Host and scale custom Java and Python applications on Google's geo-redundant global infrastructure, with no need to worry about hardware, patches or backups Google Apps Script Automate tasks across Google products and third-party services with Apps Script, a server-side Javascript cloud scripting language

Google APIs Google APIs provide developers with secure access to interact with, configure and extend Google services in any number of ways

Google Web Toolkit Build and optimize complex browser-based applications with HTML5 support and built-in integration with Google services and APIs

Collaborative Solutions Google Sites Use-Cases

• Intranets • Extranets • Departmental Sites • Project Sites • Public-facing Sites • Application Migration

Improve sharing and collaboration on people-driven business processes

Google/CS Extranet portal

Simmons Food Domino Application Migration

YouTube Intranet sales portal

Service offerings • Collaboration Assessment • Collaboration Pilot -

Google "Appsperience" • Intranet FastTrack • Custom Google Sites

Portal Development

Acclerate Adoption of Google Apps • Rich corporate directory features plug users into the new Google

Apps instance quickly. Reduce IT Support costs • Push administrative functions down to the lowest levels, including

allowing users to edit their own profiles.

Simplify Corporate Directory Management • Keep the corporate directory up to date with minimum effort via

SherpaTools advanced management capabilities. Establish Consistent Google Apps Best Practices • Establish consistent settings for administrator-specified groups of

users.

SherpaTools Premium Collaboration Edition Free with Apps SherpaTools is the Industry's #1 Companion App for Google Apps

Bulk File Uploader Domain Licence Free with Apps

Bulk File Uploader for Google Apps enables migration of internal projects to the cloud and cloud collaboration by allowing any employee to upload large numbers of locally-authored files and folders to Google Apps. Bulk File Uploader for Google Apps • Is a desktop application that automates the upload of large document

repositories to Google Sites and Google Docs. • Preserves the folder hierarchies in your existing file system. • Allows your organization to take advantage of a fully-indexed, searchable

document repository powered by Google search.

Its the easiest way to copy files into Google Apps!

SherpaTools Domain Watch Domain Watch addresses an organization’s security and compliance concerns by giving Google Apps Administrators full control over sharing and ownership properties of Google Docs, Sites and Calendars. Our sophisticated policy engine automatically calculates content inventory and analyzes sharing properties, providing domain administrators with much needed granular control over their domain. Features: • Daily inventory of Docs, Sites and Calendars • Easy-to-Use Dashboard • Navigable Compliance and Sharing Results • Policy Editor and Compliance Analytics

Domain Watch is the best way to monitor, analyze and take action on sharing in your domain.

SherpaTools Domain Watch

The dashboard gives you a single-screen view into the inventory and compliance status of all your Google content assets.

SherpaTools Google Apps Training Google Apps Training from Cloud Sherpas provides in depth guidance and helpful tips and tricks. Based on the principlese of adult learning theory, this tool offers performance support for users at all levels. With version now, Google Apps Training by Cloud Sherpas is always up to date. Features: • Gmail, Calendar, Docs and Sites • Single sign on instant access • Version now • Performance support • Effective change management • 508 and ADA compliant • Reporting functionality

SherpaTools Google Apps Training enables users of all levels take advantage of the full Google Apps platform.

Archive Migration Tool Cloud Sherpas Archive Migration Tool allows you to transfer archived mail files from legacy hardware to Google Message Discovery. • Elminate costly maintainence of onsite equipment • Easily secure and organize your archived files to be recalled if and when you

need them • Enjoy peace of mind knowing your archived items are safe • Chose from self service or turn key deployment

An affordable and easy way to move legacy data to the cloud.