Introduction to Business Process Management Suite
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Transcript of Introduction to Business Process Management Suite
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Introduction to BPMShttp://www.youtube.com/watch?v=bypH1aGCsp0
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Agenda What is a BPMS?
Who should be involved?
Why BPMS?
How to get started?
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Core Components of a BPM Suite
BPM Suite
Process Management, Business Activity Monitoring (BAM) and Analytics
Process Documentation and Capture
Process Automation and Workflow
Process Optimization and Change
Management
A Technology Platform that Supports a Process Management Discipline
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BPM Life Cycle – Design Phase
• Document Processes• Create Forms and UI• Define Rules• Define Data
BPM Suite
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BPM Life Cycle – Execute Phase
•Execute Defined Processes•Integrate with Systems•Execute Rules•Serve UI and Task Forms
BPM Suite
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BPM Life Cycle – Manage Phase
• Handle Exceptions• Track Status Real-Time • Manage Task Workload• Re-route Process Flows
BPM Suite
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BPM Life Cycle – Optimize Phase
• Aggregate Past Performance
• Identify Bottlenecks• Executive Dashboards
BPM Suite
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A Single BPMS to Handle the Complete Life Cycle
• Model Processes• Create Forms and UI• Define Rules• Define Data
• Handle Exceptions• Track Status Real-Time • Manage Task Workload• Re-route Process Flows
• Aggregate Past Performance• Identify Bottlenecks• Executive Dashboards
• Execute Processes• Integrate with Systems• Execute Rules• Serve UI and Task Forms
BPM Suite
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Extended Capabilities of an Intelligent BPM Suite
BPM Suite
• Service Oriented Architecture• Connectivity & Integration• Process Registry & Repository
• Process Modeling• Enterprise Mobility• Social Collaboration
• Group & Application Management
• Content & Case Management
• Business Rules
• Business Activity Monitoring, Reporting & Analytics
• Process Optimization• Cloud Computing
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Who should be involved in an BPMS?
Business Analysts
• Define Processes• Define Rules• Create Reports• Manage Process Flow• Analyze Performance• Optimize Processes
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Who should be involved in an BPMS?
IT Developers & Administrators
• Create Shared Services• Create Re-usable
Integrations• Review Models prior to
Publishing• Manage Server
Performance
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Who should be involved in an BPMS?
Workers and Managers
• Create Personal Reports• Complete Tasks• Collaborate with Users • Share Documents • Analyze Performance• Re-route tasks
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Who should be involved in an BPMS?
Business Analysts
IT Developers / Administrators
Workers and Managers
BPMS Collaborative Platform Development
Single RepositoryBPM Suite
Single Repository
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Why BPMS? Manual vs. Automated Processes
FinancialSystems
CRM
Before BPMS After BPMS
CRM
Financial Systems
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Why BPMS? Benefits Business & Technology
Consistency• Automated• Repeatable Efficiency
• Reduce errors• Save costs
Agility• Speed• Visibility
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How to get started? Choosing BPM Projects
• Customer Service• Order to Cash• Employee On-Boarding• Claim Processing• Ordering Business Cards• ITIL• Inventory Management• Purchase Requests
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How to get started? Rating Complexity
Integrations
Size of Process
Number of Exceptions
Breadth of User Base
Complexity of Rules
Maturity
0 1 2 3 4 5 6 7 8
Measuring Complexity
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How to get started? Rating Value
Current Performance
Frequency of Use
Financial Value
Breadth of User Base
Executive Sponsorship
Strategic Value
0 1 2 3 4 5 6 7 8
Measuring Value
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How to get started? Choosing BPM Projects
LOW – Complexity of Process – HIGH
LOW
– V
alue
to O
rgan
izat
ion
– H
IGH
Order to CashInventory
Management
Employee On-boarding
ITIL
Claim Processing
Ordering Business Cards
Customer Service
Purchase Requests
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Components of a Modern, Intelligent BPM Suite A Technology Platform that Supports a Process Management Discipline
BPM Suite
Group & App Management Social
CollaborationBusiness
Rules
Service Oriented
Architecture
Process Registry & Repository
Content & Case
ManagementProcess Modeling
Process Optimization
BAM, Reporting &
Analytics Enterprise Mobility Cloud
Computing
Connectivity & Integration
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1. Visit BPMbasics Learning Center: http://www.appian.com/bpmbasics/index.jsp
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3. Learn more about BPMS: http://www.appian.com/bpm-software/overview.jsp