Introduction to Avhan Technologies
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Avhan Technologies Pvt. Ltd Humanizing Technology Redefining Customer Experience Delivery CLOUD Communication and Business Process Framework
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Transcript of Introduction to Avhan Technologies
Avhan Technologies Pvt. LtdHumanizing Technology
Redefining Customer Experience Delivery
CLOUD Communication and Business Process Framework
CLOUD Unified Communication - Customer Experience Delivery Solutions
Platforms and Services for Contact Center Operations
Over 300+ Clients across Globe
Over 14 years Domain Knowledge
Application platforms for VAS providers
About Us
• Can easily deliver personalised communication
• You need a framework to integrate ALL Customer communications
Social media to become Voice and Video communication channels and integral part of Sales and Marketing
Digital is changing Customer behavior and expectations - Are you ready?
New Channel for Customer Communication has already emerged
Video is Emerging… Video to become defacto
standardfor all customer Interactions
Your CUSTOMERS are changing - Are you prepared ?
IVR
Recorder
QA
Reporting
Virtual Rep
Broadcasts
Web Form /
Banner Ads
Missed Call
Toll Free
Click 2 Call
Call BackVideo Call
QR Code
Content Push
Video Push
Mailers
Sales
Marketing
HRFinance
Customer
support
Complain
t
Handling Inbound Service to Sales
Outbound Sales & Service
Cross Sell & Up Sell Programs
IVR based Payment Processing
Data Capture
Multi Lingual SupportMarket Research & Product Launch
Toll Free Customer CareNon working hours handlingSubscription Renewal
Help-Desk Ticketing SystemField Force ManagementResource Management & Escalation
Online Recruitment Via A-view
Training Content push
Field Force Tracking
Auto Payment Reminder
Alert and Notification
Finance Application Integration
Field Force Management – GPS
Delivery SchedulingReal-time Status Update
Mobile Application
Chat
SMS Email
Voice
Video
Social
Google Plus
Web RTC
Dashboard
Wallboards
Self Service Delivery
ACSDialer
ACD
Sales
Marketing
Service &
SupportComplaint
Management
Human
Resource FinanceFleet Mgmt.
/ Logistics
Unified ACD
Marketing
SalesOperation
s
Customer Service
HRFinanc
e
Business Users
Business Applications
Solution Layer
Communication Layer
CRM ERP HRMS ACCOUNTING
ReportingLayer
Analytical Tools
BI Dashboards
On Premise Cloud
Public Cloud
Private Cloud
Typical Organization structure, different User groups with varied business requirements
Unified Communication Channels:Email, SMS, Click to Call, Web Form, Video, Social Media,
Chat
Web Services
Widgets
Socket Connectivity
Database Connectivity
API Based
Online Integration
within minutes !
ACS Widget + SalesforceACS Widget + OdooACS Agent Toolbar + Multilingual CRM + Video
ACS Widget + MS Dynamics
ACS -Enterprises
© Avhan Technologies Pvt Ltd www.avhan.com
IVR Web Form
Click to Call
Toll Free Service
IVR
Abandoned Calls
Click to Call
Web Form
Push SMS
Voice Broadcast
Mailers
Missed Calls Chat
• Customer Interaction Management
Platform
• Soft Phone / Hard phone / Mobile /
Tablet / Laptop / Desktop access
• Quality Monitoring Tool
• CRM / HRMS / Website / ERP
Integration
• Integrate Branches, Dealer, Field force
and Fleet
• Outbound calling / Dialer
• IVR / Self Service applications
• Recording
Avhan Communication Server
• Inbound Contact Center
• Outbound Contact Center
• Blended Contact Center
• Agent Assisted and Self
Services Delivery platforms
• Multi-location Service
Delivery
• Multiple Process Delivery
management
Device Agnostic
Database Agnostic
App Sec Compliant
Multi – Lingual Platform سالم Olá Hi ഹായ്
Support Multiple Time Zones
IST, IT, EAT, UTC, AGT etc. Operating System Agnostic
Virtualised Platform Design for High Availability
Supports Multiple Telephony Hardware Brand
GPS Integration
Supports Multiple Regulatory Compliance
ACS – Technology Differentiators create Business Impact
