INTRODUCTIONBy Paul Brown

Long Range Planning Committee (LRPC) &

Residents Survey

Agenda:

•Overview of LRPC’s Progress

•Highlights of Survey Results

•Next Steps

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Long Range Planning Committee (LRPC)

Ivan Stuart - Green’s Cay

Elaine Bliss - Windward

Greg Moroney - Southport

Katherine Wunder - Narrows, BOD

Michael Murphy -Traders Crossing, BOD

Saul Silverman -West Bay

Sally Henn - Riverwind

Dick Esposito - Lantern’s Bay

Sandy Matteson- GM

Mary West - Crosswinds

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Long Range Planning Committee (LRPC)To Serve the POA Board in developing the proposed LONG RANGE plans and priorities

based on resident feedback and priorities

Scope: POA BOD, it’s facilities and amenities, e.g. landscaping, security, irrigation, lake water, communications, welcoming programs, etc.

• Short-term, Interim and Long-Term recommendations

• Does not include 2019 or 2020 budget, but 2021 outward

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LRPC Progress To Date:

April May June July Aug Sept Oct Nov

Met Weekly 1-2 hours – with Prep and Homework assignments

Engage/Contract Club

Benchmarking

Survey Creation & Testing

Vendor Selection

Club Benchmarking

Analysis

Executive Summary & Analysis Reviews

Communication Planning

Townhall Sharing

Communications to POA and

Committee Leads

Survey

April May June July Aug Sept Oct Nov

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Survey Key Facts

•

Survey Process: Results:

Electronic survey anonymous (15 paper versions)

Exceeded CLUB BENCHMARKING 30% Target Response Rate

Issued ~1500 invitations to listed e-mails (1234 doors in JL)

All 27 Villages Participated with responses

45 Questions: 3 Key types of questions, Importance vs Satisfaction, Level of Agreement and Open Ended

Received up to 390 comments on Open-Ended questions

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Survey Executive Summary Table of Contents and Page Numbers

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Opening Question:

88% of respondents said

they somewhat agree to strongly agree that they

are satisfied with experiences at JL POA.

------------

Jonathan’s Landing’s mean satisfaction score

is 5.62 out of 7; industry standard is

5.92

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The Top 5 MOSTIMPORTANT areas to Residents:

1. Cleanliness2. Security3. Responsibility of

Spending POA Funds

4. Landscaping5. Financial

Transparency

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4-Block Model Summarizes the survey results & Key Takeaways

Concentrate on:

- Landscaping- POA Mgmt Performance- Financial Transparency- BOD Performance- Sidewalk Maintenance- Lake Maintenance- Communication- Security- Culture - Bicycle Riding- Hotwire

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High Importance &High Satisfaction

High Importance but Low Satisfaction

Low Importance butHigh Satisfaction

Low Importance andLow Satisfaction

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Top 10 areas with Highest Difference between Importance and Satisfaction:

1. Responsibility of Spending POA Funds

2. Financial Transparency

3. POA Management Performance

4. BOD Performance5. Landscaping6. Hotwire7. Sidewalk Maint8. Lake Maintenance9. Communications10. Security

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Satisfactionwith JL POA governance < 5.5 rating

1. Overall Performance2. Responsiveness to

Residents Comments & Suggestions

3. Communications with the Residents

4. Financial Oversight5. Representation of

Residents6. Effectiveness of

Committees7. Opportunity for

Residents to serve

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“Room for improvement in the above areas for overall governance with the board of directors and the committee structure. The benchmarking standard is a mean score of 5.50”

Security Received above 5.5 target on:

1. Customer Service2. Professional Image3. Security Patrol4. Greeting Upon

Arrival5. Professional Skills &

Knowledge

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Security Services that Need Improvement:

1. Enforce Policies2. Waterway3. Add Cameras4. Visitor Tracking5. Traffic & Speed

Control6. Wellness Call

Skills7. Improve Gate

Houses

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Residents were asked on a scale of 1 to 7 with 7 being the highest, provide their level of agreement on the specific areas of improvement needed with the security services.

Improving & Preserving

Majority (89%) somewhat agree to

strongly agree we should be improving and preserving POA

facilities.

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Top 3 Enhancements Residents Identified:

1. Landscaping2. Irrigation3. Water Control

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Aging Infrastructure

Funding

If incremental funding is

needed 45% prefer multi-year partial

special assessment

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Funding the Opening of Central Gate:

50% of respondents leaned in the direction of agreement to funding the opening of the central gate and 34% leaned in the other direction

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Today

Distribute Detailed Executive Summary on POA Site https://www.jonathanslandingpoa.com/

Nov => Dec

Work with Committee Leads to Document existing plans for partnership and alignment of short-term plans with long term strategy

• 14 Committees/Areas: Finance, Security, Landscape, Welcome, Communication, Central Gate, BOD, President’s Council, DCB, Admin, Water Use, JL Cable, Hotwire, JL Real Estate

2020

Jan- Mar- Develop, document and communicate the Multi-year Long Range Plan Proposals

LRPC Next Steps:

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https://www.jonathanslandingpoa.com/

THANKYOU

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Landscaping

BEFORE AFTER

NORTH GATE

BEFORE AFTER

IMPROVING TURF QUALITY

BEFORE AFTER

OVERGROWTH CLEANED OUT

BEFORE AFTER

SOUTH RIM DITCH CLEAN UP

BEFORE AFTER

CORNER OF CAPTAIN KIRLE & PASSAGEUpgraded the bed

BEFORE AFTER

BARROW ISLAND BRIDGE

BEFORE AFTER

IMPROVING OVERALL MAINTENANCE

BEFORE AFTER

REPLACING LIGUSTRUMS WITH CLUSIA

BEFORE AFTER

FIRST SEA GRAPE TRIM ON A1A

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High Importance &High Satisfaction

High Importance but Low Satisfaction

Low Importance butHigh Satisfaction

Low Importance andLow Satisfaction

THINGS WE RECENTLY HAVE

BEEN WORKING ON

IMPROVE SOUTH REC. CENTER

• Restore Butterfly Island• Reintroduce mangrove trimming for peaks of water

WORKED WITH LANDSCAPE COMMITTEE OVER SUMMER

• To remove landscaping that had gone past its useful live

ADDITION OF LED GATE ARMS FOR ENTRY AND EXIT

• Increases visibility of gate arms at dusk and night• Increases visibility during storm conditions

INCREASE IN FREQUENCY AND DISTRIBUTION OF CHRONICLE

• Present key information on the JL POA Operations• Present financials and information on expenditures of the

POA.• Update owners on issues of importance

• Update on hurricanes• Articles of Interest in Community• Changes or closures of Gate Operation

INCREASE USE OF TEXT ALERTS - ABDI

• Road Closures • Changes in Road Patterns• Issues with Eminent Dangers

INCREASE DISTRIBUTION OF FINANCIALS

• Handouts to be given at JL POA Board Meetings • Handouts to be placed on web site within 30 days of Board

Meeting

WORKING WITH MAINTENANCE/OPERATIONS ON:• Ongoing light issues and repairs• Reviewed roadway area to remove old plant material. • Now working with a Landscape Architect and

Landscape Committee to improve aesthetics on landscapeareas in the community.

INCREASE OF PERSONAL CONTACT WITH SECURITY OFFICERS

• Personal Business Cards• More face to face contact in the Community• Place patrol officers in a golf cart

which is now on order.

INTRODUCTION OF BOARD BRIEFS IN THE JL CHRONICLE

• Recap of Board Meeting in the JL Chronicle• Publish Board Agenda in days leading up to

the Board Meeting via the JL Chronicle

ADDITION OF CASEY FEARNS AS JL POA RECEPTIONTO EXPEDITE CALLS AND CONCERNS

THINGS WE COULD IMPLEMENT WITHIN A FEW WEEKS

REGULAR MEETINGS WITH THE JL GOLF CLUB• Items of mutual concern

• Lakes/Water Quality • Irrigation• Drainage• Joint Programs of Interest

• Fireworks• Car ShowCreating a Team-Work Atmosphere

WORKING ON SECURITY ISSUES:

• Exploring the option for the Central Gate to eliminate traffic back-ups at North Gate

• Exploring Alarm Monitoring Options• Completion of the Camera Perimeter Project for Security• Looking at improving the Security Operation

• Improve Officer training• Improve Quality of Officers and ability to promote• Possibility of adding a Paramedic Program

THINGS WE HOPE TO IMPLEMENT LONG TERM

THINGS WE ARE TRYING TO PUT IN PLACELONG TERM:

Working with Landscape Committee and Parker Yannette on plan for:• North Entry• Re-landscape of Roadways• Recommend restoration on hedge material along POA

areas and pathway areas• Improvements to Landscape at South Entry• Update of aesthetics and ease of use of JL POA web site

THINGS WE ARE TRYING TO PUT IN PLACELONG TERM:

• Revision to DCB Guidelines expected in 2020 for:Teardown of HomesCommercialUpdate guidelines with a third-party Architect

• Update and improve the Emergency / Incident Management Plan for the Community

• Revising Reserve Study for JL POA PropertyRoad Map to future costs of the property

THANK YOU