Photo Expectations

Introduction

Objectives

In this module you will learn about:

• The role of photos

• Photo requirements to ensure payment

• Photo requirements for bids

• Photo Exceptions

• Rules for submitting photos

Role of Photos

Role of Photos

Photos play a major role. They are used to document the property’s condition at the time work is performed. They also provide a property condition timeline which allows Clients to review damages over a period of time. Photos are used to protect against chargebacks. The correct photos are needed to ensure payment from the Clients.

PerformanceBefore, during, and after photos of any work

completed at a property needs to be provided in order to

ensure payment from Clients.

We recommend establishing a routine to ensure that all the necessary photos are taken. Routines enable properties to be photographed in the same fashion.

This also helps in submitting results that are consistent and organized.

Types of Photos

Wide Angle Examples

Examples of Wide Angle Shots

Close Up ExamplesExamples of Close Up Shots

If placing a bid, an up close shot is needed of everything you are bidding on. If you bid to cap 10 gas lines you will need to provide 10 up close

photos of all the open gas lines.

Before, During, and AfterTo ensure payment from the Clients for all work

completed, always be sure to include before, during, and after photos from the SAME angle. Please see examples

below of proper before, during, and after photos.

*Clear photo

showing the lock box

code

Before, During, and After

Additional Photo Expectations

In addition to providing up close photos of bids and before, during, and after photos of all work completed, be sure to

include the mandatory identifier photos and condition photos on EVERY work order.

Identifier Photos

Condition Photos

• Street sign

• House numbers

• Front of the house

• All 4 sides of the house• All 4 sides of any detached buildings• Signage posted including sign-in sheets• Full views of the yard• Roof and balconies• Pools, spas, etc.• A/C Unit, furnace, sump pump, electrical box, etc.

• All appliances• Gas, Electric, and Water meters• Full interior view of all rooms including basement, attic, garage, etc.

These photos are needed to prove you

are at the correct property

Examples of Identifier Photos

Examples of Condition Photos

Examples of Condition Photos

Examples of Condition Photos

DamagesDamages should be reported by taking enough

photos to support and by placing a bid to remediate the issue(s).

Violations

If a violation is found posted, provide CLEAR photos of the violation so the wording can be read. Also provide photos of whatever is causing the violation. Notice there is a violation posted on this house due to

being structurally unsafe which is apparent after looking at the photos of the house.

Occupancy IndicatorsOne of the most important parts about completing work orders is determining if the property is occupied or vacant. In a situation where you find a property to be occupied, only identifier photos and occupancy indicator photos are required. Common photos of occupancy indicators include but are not limited to:

• Dogs/cats/pets being present

• Utilities being on

• Personals present

• Cars in driveway

• Property appears to be maintained

• Etc

DebrisDebris photos need to justify the amount of debris being bid or invoiced. Provide wide angle photos to document the location of the debris, and up close

photos to document details and specifics.

AppliancesPhotograph all appliances present at the property

including but not limited to: fridge, stove, dish washer, water heater, HVAC unit, furnace, breaker

box, etc.

Keep in mind chargebacks are often issued due to appliances not being properly documented.

Photo ExceptionsFor some work orders, not all of the photos will be required.

Occupied Property: In a property is occupied, provide photos of the street sign, house numbers, front of house, and any occupancy indicators.Bad Address: If an address cannot be found, please call your processor to verify. Provide photos of the street sign and if possible, proof that the address is in fact incorrect.

No Access: For no access properties, clearly indicate why you could not access. Photos should include the street sign and indicators that the property cannot be accessed (locked fence, no trespassing signs, no keypad, etc.).Vacant Lot: Vacant land properties that do not have a structure on the premises should have a minimum of two (2) photos: the street sign and the vacant lot.

Property for Sale: If a property is for sale and being maintained by the realtor, no work will be completed. Provide photos of the street sign, house number, all 4 sides of the house, and a photo of the For-Sale sign.

Rules for Submitting Photos

1. Always double-check all photos before submitting to ensure you have provided all of the necessary photos.

2. Remember that duplicate photos cannot be used. New photos need to be taken for EVERY work order including photos of the street sign, house numbers, etc. Also you cannot use bid photos as “before” photos.

3. Please do NOT date-stamp your photos.

4. Work orders cannot be turned in with 0 photos.

5. If it is not documented in your photos, the Client will assume the work did not happen or that there are no damages present. This puts you liable to get AT-COST work orders or chargebacks.

6. You do not get paid on the amount of photos turned in.

7. Your camera is your most important tool!

Thank you for Completing this Module!

During this module you learned about:

• The role of photos

• Photo requirements to ensure payment

• Photo requirements for bids

• Photo Exceptions

• Rules for submitting photos