Introduction HO - Copy
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Transcript of Introduction HO - Copy
PROFESSIONAL COMMUNICATION
Welcome to the HW0310 Professional
Communication
Overview of Lecture
Communication forms and modes Course topics Course materials Course structure and assessment Building blocks of communication IPAC
Communication in its different forms and modes
Verbal - written Verbal – spoken Non-verbal – visual Non-verbal – audio Non-verbal – paralinguistic
audio – vocally-produced sounds e.g. pitch, volume, speed, intonations
visual – body language
Course Overview
Aims to equip students with
Oral communication skillsWritten communication skills
For the workplace
Professional Communication Topics
1. Business Writing
2. The Employment Process
3. Intercultural Communication
4. Conflict Management
5. Oral Presentation
6. Business Meetings
Course Materials
1. Textbook: Professional Communication (2010), McGraw-Hill
2. Assignment instructions
3. Online course sites (lecture slides, course syllabus description, lecturers and tutors’ contact information announcements, etc – 1 main site, 1 tutorial site)
4. Videos on Demand
VERY IMPORTANT
LECTURES Lectures every week.
TUTORIALS 2 hours, once a fortnight, 6 sessions Follow odd/even weeks system Even week groups start tutorials first in
week 2; odd week groups start in week 3.
MAIN COURSE SITEPlease check main site regularly.
TUTORIALS
During tutorials, no teaching/lecturing will be done. You are required to:
Review completed lectures through Q&A, discussions, etc
Work on lecture topic-based exercises
Present assignment 2.
Your tutor will: Facilitate the tutorials Monitor and assess your attitude
and progress to award you with class participation marks.
COURSE ASSESSMENT
No exam, 100% CA: Assignment 1: Individual Writing
(40%) Assignment 2: Group Oral
Presentation (40%) Class Participation: (20%)
Late submission of A1 Penalty – 20% deduction per day A2 is strictly a group oral presentation, you must form a group shortly after tutorial 1.
Plagiarism
Lecture on plagiarism available on the lecture site
Honour code Plagiarism form to be used when
submitting Assignment 1
SELF ACCESS
Retrieve VOD (video-on-demand) from edveNTUre or from NTU intranet, via library link.
Watch videos and answer questions at your own pace.
Watch e-lectures and attend guest lecture and CAO dialogue session.
Union Day – 28 August, 10.30 – 2.30 Thursday odd-week 3 Make up in week 2, 21 Aug (both groups)
Hari Raya Haji – 6 October Monday even-week 8 Make up in week 9, 13 Oct (both groups)
Attendance will be taken
Make-up Tutorials
Deepavali – 23 October Thursday even-week 10 Make up in week 11, 30 Oct (both
groups)
Attendance will be taken
Make-up Tutorials
Building Blocks of Effective Communication
Three Factors of Communication P-urpose A-udience C-ontext(I)Pac – the communication tool
Why IPAC?
What is communication?Two way communication modelReaching out to the other party
To achieve a high level of effective communication
Possible but with whom?Working even harder to achieve
effective communication in the work place
P-URPOSE
The basic purposes of professional/business writing are:
To inform To persuade To maintain/build goodwill.
In most cases, each business message usually involves more than 1 purpose.
A-udience
A-udience characteristics:- Culture- Language- Education- Interests- Age- Etc.
C-ontext
Everything that impinges onCommunication
Time – past, present, future Location Company culture Economic, social, political,
environment Etc.
Putting IPAC into the Work Place
Workplace writing generally entails writing for 2 main types of audiences:
Internal (colleagues, superiors, subordinates)
External (clients, government agencies, general public, the press, shareholders, potential employees, suppliers, unions)With the purposes of:
Informing, persuading, requesting, building goodwill
IPAC → Outcome
Content Organisation Language
Choice of words Tone Style 7 Cs: clarity, coherence,
cohesion, correctness, completeness, conciseness, courtesy
SUM UP
What is communication Building blocks of oral and
written communication IPAC