Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV)...
Transcript of Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV)...
![Page 1: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/1.jpg)
December 11, 2015
Introducing the Veteran Appointment Request App
Dr. Deyne Bentt, Clinical Director, Mobile Health Deployment and Evaluation Gerry Markowitz, Project Manager, Booz Allen Hamilton
![Page 2: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/2.jpg)
VETERANS HEALTH ADMINISTRATION
Overview of Mobile Scheduling Apps
- Problem Statement
- Functionality Being Delivered
- Limitations
- Delivery Dates
- Demonstration
- Implementation Activities
2
![Page 3: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/3.jpg)
VETERANS HEALTH ADMINISTRATION
Problem Statement
• Roll and Scroll Screen• View only one clinic at a
time• Cannot easily view if patient
is on the Electronic Wait List or has consults, etc.
• Multiple screens required to schedule
• Difficulty reaching scheduler
• Inefficient for scheduler to answer phone requests
• Patients do not call to cancel appointments
SCHEDULER
PATIENT
3
![Page 4: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/4.jpg)
VETERANS HEALTH ADMINISTRATION
Functionality Being Delivered for Veteran (VAR)
Direct Patient Scheduling
Online Appointment Request
View Appointments
4
![Page 5: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/5.jpg)
VETERANS HEALTH ADMINISTRATION
Functionality Being Delivered for Scheduler (SCV/VSE)
Graphical User Interface Calendar View
View Multiple Clinics
View Electronic Wait List, Consults,
Veteran Requests
5
![Page 6: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/6.jpg)
VETERANS HEALTH ADMINISTRATION
Veteran Appointment Request App
National Release:
January 2016
(VISN 1 only)
Limitation:
Only Primary and Mental Health Appointments
True Desired Date
6
![Page 7: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/7.jpg)
VETERANS HEALTH ADMINISTRATION
Direct Patient Scheduling (DPS)
National Release: January 2016
(VISN 1 only)
Limitation:
Only Primary Care Panels
7
![Page 8: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/8.jpg)
VETERANS HEALTH ADMINISTRATION
Schedule Manager (SCV)
National Release: January 2016(VISN 1 only)
Limitations:
- Does not replace scheduling software
- Does not replicate all of VistA Scheduling functionality
- Patient Alerts
- Consult resolution
Upgrade in development:
VSE – VistA Scheduling Enhancements 8
![Page 9: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/9.jpg)
VETERANS HEALTH ADMINISTRATION
See VAR in Action Now
https://youtu.be/9MehYod1ZBA
9
![Page 10: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/10.jpg)
VETERANS HEALTH ADMINISTRATION
Field Test
- Objectives
- End-to-end functionality
- Large SiteMedium SiteIntegrated VistA
- Usability Study
10
![Page 11: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/11.jpg)
VETERANS HEALTH ADMINISTRATION
Test Sites
- 4 Facilities- Boston, MA
- Large site- Integrated Vista
- WRJ, VT- Medium site
- West Haven, CT- Manchester, NH
- Portsmouth CBOC- Somersworth CBOC
11
![Page 12: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/12.jpg)
VETERANS HEALTH ADMINISTRATION
Veteran Selection
- Recall List
- Needing appointments during the test period
- Level 2 DS Logon
- Minimum: 30
12
![Page 13: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/13.jpg)
VETERANS HEALTH ADMINISTRATION
Challenges
13
Veterans contacted Completed screening call Received consent form Completed field test
765
175
66
25
- 300 Refusals
- 100 Already scheduled
- 75 No internet access
- Disconnected
- Blocked
- Wrong number
![Page 14: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/14.jpg)
VETERANS HEALTH ADMINISTRATION
Challenges
14
- Sample size
- Technical
- DS Logon
![Page 15: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/15.jpg)
VETERANS HEALTH ADMINISTRATION
Results
15
- 25 veterans completed the process
- DS Logon acquisition evaluation
![Page 16: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/16.jpg)
VETERANS HEALTH ADMINISTRATION
Questionnaire Results
16
Overall Satisfaction with VAR
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
n=21
![Page 17: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/17.jpg)
VETERANS HEALTH ADMINISTRATION
Questionnaire Results
17
Recommend VAR to Other Veterans
No Yes
n=26
![Page 18: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/18.jpg)
VETERANS HEALTH ADMINISTRATION
Questionnaire Results
18
Improves Sense of Access to Care (in current state)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
n=21
![Page 19: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/19.jpg)
VETERANS HEALTH ADMINISTRATION
Questionnaire Results
19
Improves Sense of Access to Care (in future state)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
n=22
![Page 20: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/20.jpg)
VETERANS HEALTH ADMINISTRATION
Patient Scheduling Implementation
• Components
- VAR Veteran Appointment Request with Direct Patient Scheduling (PDS)
- SCV Schedule Calendar View (used by staff to respond to VAR messages)
- VSE VistA Scheduling Enhancements (upgraded SCV)
• Time Frame
- VISN1 expects to go live starting in January, 2016
- Other VISNs will follow when VSE is operational
- Planning and training for all VISNs will begin in Q1 2016
20
![Page 21: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/21.jpg)
VETERANS HEALTH ADMINISTRATION
VAR/SCV Implementation Activities
- Identify all clinics that will be included for PDS and VAR; update software tables.
- Coordinate installation of VistA patch required for VAR.
- Identify available local VA staff with DS Logon that can test the apps (must be using one of the identified clinics).
- Coordinate and conduct training of all schedulers in the use of VAR and SCV/VSE
- Review instructions on how to contact the Mobile Service Help Desk.
- Include CBOCs, as necessary, where CBOCs have schedulers on premises. (Training materials are available on-line).
- Conduct testing of the app using the local staff (with DS Logon) and the recently trained schedulers. Test scenarios will be provided.
- Determine the marketing plan, modify internal and external documents as needed, then distribute.
- Record the number of appointments made using the new apps as well as any issues that arise using the new process.
- Attend regularly scheduled meetings (one per week) to review app implementation.
21
![Page 22: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/22.jpg)
VETERANS HEALTH ADMINISTRATION
Questions?
22
![Page 23: Introducing the Veteran Appointment Request App- VSE VistA Scheduling Enhancements (upgraded SCV) •Time Frame - VISN1 expects to go live starting in January, 2016 - Other VISNs will](https://reader033.fdocuments.us/reader033/viewer/2022052011/6026e8eea77d8516852f7598/html5/thumbnails/23.jpg)
VETERANS HEALTH ADMINISTRATION
Thank you!
What future topics would you like to discuss? Let us know by providing feedback at the link below:
https://www.surveymonkey.com/r/9957BPF
23