INTRODUCING TAB DGI TAI L INTO RETAIL - Formsite · functions of a tab account bet through retail...

INTRODUCING TAB DIGITAL INTO RETAIL

OVERVIEW

The emergence of digital has seen a recent shift in customer betting preferences. That is why we are introducing a new digital commissions model.

This initiative allows your venue to earn a commission on any digital bet placed inside your venue on the TAB app.

Also, when you acquire a new TAB account customer in your venue via the TAB app, you will earn commission on bets wherever they are placed outside a TAB venue.

This booklet is designed to assist you in signing up new customers for your venue.

Internal Document - TAB Personnel OnlyPlease refer current Distribution Agreement for full details

FUNCTIONS OF A TAB ACCOUNT

BET THROUGH RETAIL

TERMINALSTAB ACCOUNT

DEPOSIT FUNDS

WITHDRAW FUNDS

BET THROUGH TAB APP

OR ONLINE

EARN TAB REWARDS

POINTS

Cash over the counter

Cash over the counter

Direct into Bank Account

Direct into Bank Account

EBTs

Operator Terminals


THE LATEST VERSION OF THE TAB APP IS REQUIREDThe technology that powers the ability to pay digital commissions was included in the latest update of the TAB app.

To ensure that your venue receives the commission that it is entitled to, please make sure that when acquiring a customer that they are using the latest version of the app.

An easy way to check is to look at the home screen. If this device is displaying the version displayed on the left below - they need to update. If they can see the screen on the right they are ready to sign up and your venue will receive the appropriate commissions.

✘ ✔Internal Document - TAB Personnel OnlyPlease refer current Distribution Agreement for full details

SELL IN THE BENEFITS OF THE TAB ACCOUNT / TAB APP TO YOUR CUSTOMERS

HELP THEM DOWNLOAD THE TAB APP AND SIGN UP ON DEVICE IN YOUR VENUE

ASSIST THEM TO COMPLETE IDENTIFICATION DURING SIGN UP

SUPPORT THEM ON HOW TO DEPOSIT AND START BETTING (IF REQUESTED)

STEP ONE

STEP TWO

STEP FOUR

STEP THREE

STEPS TO SUCCESSFULLY SIGN A CUSTOMER FOR YOUR VENUE

✔ Internal Document - TAB Personnel OnlyPlease refer current Distribution Agreement for full details

SELL THE BENEFITS

• Access to TAB Specials and Promotions

• Bet Anywhere Anytime

• Never lose a winning ticket again! Wins automatically paid intoaccount

• Deposit / withdraw cash invenue or straight to yourbank Account

• Access to Race Replays

• Personal bettingterminal in venue(never line up again)

• Access to live vision

• Earn loyalty points

• Do not induce or incentivise a customer to open an account


HOW TO DOWNLOAD THE TAB APP AND SIGN UP

1

2

3

4

5

6

GO TO TAB.COM.AU ON YOUR MOBILE DEVICE

SELECT EITHER

SELECT

FILL IN THE DETAILS ON THE CREATE ACCOUNT PAGE

ENTER YOUR CREDIT CARD DETAILS, ‘SCAN YOUR CARD’ OR DEPOSIT CASH IN-VENUE

SUCCESS

OR

JOIN NOW


IMPORTANT REQUIREMENTS FOR SIGNING UP• If the customer is using an Android device, allow application

from “Unknown Sources”.

• Remind customers of the importance of not making a typo, ensuring they use the full name and details as referenced on their licence etc, otherwise it may impact their ability to IDV successfully.

• Closed Accounts (closed over 12 months earlier): If trying to sign up a customer whom has a TAB Account that has been closed, ask them to phone the Contact Centre. They will have to open a new account over the phone. If their account had been closed for more than 12 months, please ask the Contact Centre to attribute the new account opening to your venue.

• Inactive Accounts (reactivated in venue with no activity on the account for 12 months): If a customer has a TAB account already, however has not used the account for more than 12 months, ensure they download the latest version of the App and place their first bet in your venue to ensure this reactivation is attributed to your venue.

SUPPORT CUSTOMERS TO DEPOSIT

Once registration is completed the customer will be prompted to deposit into their account

Customer Deposit Options:• Deposit with Mastercard or Visa through the TAB App• Bank EFT; and• With cash over the counter once they are issued their account

confirmation and PIN.

Pre-Commitment Limit

Your customer has the option of setting a pre-commitment limit to cap the amount they can deposit into their TAB Account per day.

This is an optional step foryour customers.


CHECK IF YOUR CUSTOMER HAS BEEN ID VERIFIEDOnce the customer progresses from the deposit screen they will be notified if they have been successfully ID verified. Please make sure to check if the customer has successfully ID verified.

If not, direct customer to:

1. Click “Verify Now” then;» Enter either Drivers License, Passport,

Medicare or Work Visa details.» Confirm they successfully ID verified. If not;

2. Click “Customer Support” button to make call to the ContactCentre;

» The customer will be asked for further detailsand verification methods


NEED MORE HELP?

Should your customer require additional assistance during or post the sign up process, you can gain information or support from the following sources:

WWW.TAB.COM.AU

131 131 (VIC) or 131 785 (NSW & ACT)

MYTAB.TABCORP.COM.AU

131 802

TAB Website

TAB Service Support

MyTAB

TAB Customer Service


AML OBLIGATIONSThreshold Transaction Reports Threshold Transaction Reports (TTR’s) refers to the reports completed when a customer conducts a cash transaction (or a set of transactions in a single session) totalling $10,000 or more. If this occurs, customers must provide ID to the venue, regardless of the nature of the transaction. In other words, it doesn’t matter if the customer is placing a bet, collecting a dividend or performing an account transaction...if it’s over $10K, ID must be collected and a report must be completed. Wagering Transaction Reports Wagering Transaction Reports (WTR’s) are similar to TTR’s. The only difference is that WTR’s need not take place in cash. For example, if a customer scans a winning ticket for $10K or more, but requests that payment be split between cash, cheque and/or voucher, ID must still be collected and a report completed. In both of the above cases, customers cannot be paid their winnings without showing ID and having the venue record the ID details. NOTE: The only exception is in cases where the customer becomes violent, aggressive or threatening. In these instances, do not withhold payment, but process the transaction, then report the matter as suspicious as soon as it is safe to do so.Internal Document - TAB Personnel OnlyPlease refer current Distribution Agreement for full details

AML OBLIGATIONSAML OBLIGATIONSSuspicious Matter Reports The AML / CTF Act 2006 requires that we remain alert for suspicious activity and that we report any actions that we suspect may be illegal. We have a streamlined process for reporting suspicious matters through the Service Support Centre. What qualifies as a suspicious matter? Even if you only ‘suspect’ something isn’t right about a customer’s activity we must report it. Someone else will look into the matter and decide if there’s really any money laundering or terrorism financing activity involved. Watch for indicators like: • Extreme nervousness or evasiveness of a customer;• A false name account is discovered or an attempt made to open

an account in a false name / with false ID;• A customer ‘structures’ their transactions in a way that could

mean they are wanting to avoid the completion of a threshold transaction report (e.g: making multiple transactions to keep them each under the $10k limit)

• International transactions with high risk countries known for money laundering or narcotic sources;

• Multiple transactions of significant amounts of money that are unusual / difficult to explain.


RESPONSIBLE GAMBLINGIn general terms a person has a gambling problem if the person has difficulty limiting the amount of money or time spent on gambling and this leads to adverse consequences for the person or another person.

The negative impacts may include: • Extreme financial losses relative to their sources of income;• Adverse personal affect on the customer, his or her family and

friends;• Adverse affect on employers and work performance.

Responsible gambling – what do you need to keep in mind?

• We do not induce customers to open betting accounts eg do not offer drinks, food etc

• We do not encourage customers to gamble beyond their means• We do not give or make available to patrons information about

gambling or gambling facilities that is false or misleading• We do not serve minors• Facilitate access to gambling support services if a patron

acknowledges they are having difficulty managing their gambling activities

• We do not breach a customers’ privacy


RESPONSIBLE GAMBLINGWhat are Indicators of Problem Gambling? Some indicators that a person may have difficulties in managing their gambling behaviour include:• Gambling every day or finding it hard to stop • Avoiding contact whilst gambling, communicating very little,

barely reacting to events going on around them• Trying to borrow money• Aggressive, anti social or emotional behaviour whilst gambling• Losing control because of excessive consumption of alcohol


DEFINITIONS

Out of Venue Commissions• When a customer is acquired by a venue. That customer is

owned by the venue for life. All bet’s made by that customer outside of a TAB retail space will attract a commission to the venue

In Venue Commission• When a customer places a bet inside your venue through the

TAB App. All bets placed through the TAB App in your venue will attract a commission payment

IDV• This is identifying a customers identity. There is a legal

requirement to verify all customers within 90 days of opening an account and prior to the customer being able to withdraw cash from their account. Until the customer is IDV’d they aren’t officially a TAB Account Holder.

EBT• Self Service betting terminal in retail venues

TAB App • TAB’s phone application available on iOS and Android devices to

place bets through.


INTRODUCING TAB DGI TAI L INTO RETAIL - Formsite · functions of a tab account bet through retail...

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