Introducing NGA Human Resources

NGA Human Resources confidential. All rights reserved. 1

NGA Human ResourcesLet’s Make HR Work – Better

2

15 May 2013Copyright NGA Human Resources. All rights reserved.

Agenda

Why NGA?

Where You Are Today

Where You Want to Be

How to Get There

How We Can Help

What the Industry Is Saying


NGA by the Numbers

6m+employees served on NGA-installed HR systems

Over 150 HR BPO customers

Working with

8,500employees in 35 countries

1,000+HR system implementations

523m £835m $ FY2013 revenue

100+

Providing HR & Payroll services in

8HR platforms on which NGA can deliver HR services25

1 out of 5of Fortune 500 companies

countries

languages spoken in our HR service delivery centers


Why NGA?

In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.

• We understand that this is a journey of continuous improvement

• This journey addresses process, technology & service

• Helping you take this journey is how we Make HR Work — Better

We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.


Where You Are Today

Your enterprise lives in a globally connected environment…• The whole world is our workplace• With four generations (and mindsets) at work• Permanently in search of efficiency & automation• Smartly combining software & services

… confronting a perfect innovation storm (Gartner’s ‘Nexus of Forces’ *)

• Your workforce is mobile• Your workforce collaborates through social networks• Your workforce works in virtual teams in the cloud• Making sense of an information explosion

through analytics and big data

*More about Gartner’s ‘Nexus of Forces’ research: http://www.gartner.com/technology/research/nexus-of-forces/

http://www.gartner.com/technology/research/nexus-of-forces/

http://www.gartner.com/technology/research/nexus-of-forces/


Where You Are Today

Business and WorkforceIssues to Be Managed

For Employers

• The workforce is shrinking

• It is diverse, dispersed and lacks the right skills

• It is global and mobile

For Employees

• People want a personal career lattice,not a generic career ladder

• Your workforce has individual needs related to retention and recognition

• Everyone brings his or her own devices to the job

• …and some still struggle with the digital divide


Where You Want to Be

HR: Here’s what the executive team expects from you

CEO• Strategy

enablement• Creating focus on

core business• Actionable insight

on workforce performance and employee attrition

• Talent & succession strategies

CFO• Regulatory

compliance & risk monitoring

• HR reporting, analytics & insights

• Cost optimization initiatives– In-house vs

outsourcing– Variable vs fixed

price models– Opex vs Capex

CIO• Unified, global

systems• Rapid roll-outs• Easy maintenance

& upgrades• Smart use of cloud

technologies• Compliance & data

privacy monitoring• Easy integration &

interfacing

Line-of-Business• Access to expert

HR support • Strategic business

partnering• Ease of access to

data & reports• Self-service:

anywhere, anytime• Access to new

technologies: mobile, cloud, social, analytics

I want HR to contribute to our business strategy through …


How to Get There

Focus on Strategic, High-Value Work for HR

Administration

Talent management practices

and processes

Improvingworkforce

and organizationperformance

Strategy

Self-Service

Service Center

Self-Service

Service Center

5%

25%

40%

30%

Drive down cost

Improve delivery quality

Create a more agile organization

Auto-mation

Focus on efficiency through shared services & self-service

Focus on quality through unified systems, automation & outsourcing

Focus on strategic alignment through mobility, collaboration & analytics

*Ulrich, David, Human Resource Champions,, Harvard Business School Press, 1997


Hosted, cloud TYPE OF SYSTEM OnPremise

No MULTI-TENANCY Yes

Full, ubiquitous DATA ACCESS Partial, infrequent

Infrequent UPGRADES & INNOVATION Frequent , mandatory

Real-time INTEGRATION Limited interfacing

Custom USER EXPERIENCE Standardized

CAPEX TYPE of INVESTMENT OPEX

Usage-based COST MODEL License + maintenance

Guaranteed, global COMPLIANCE Best effort, partial

Controlled, in-country LOCATION OF DATA Uncertain, variable

Managed service, BPO SERVICE MODEL In-house, shared services

How to Get There

Determine the Balance of What’s Important

YOUR PREFERENCES

Determine the appropriate level of priority and importance of your HR & business requirements

Determine the appropriate level of priority and importance of your IT & technology requirements


EVALUATE DESIGN/BUILD TRANSFORM

Optimized HR Organization

• Lower Cost of Service Delivery

• Better Quality of HR Data

• Higher Level of Business Agility

How We Can Help

Current HR Organization:Business Needs and Goals

Workforce & TalentAdministration

Service Center Management

PayrollManagement

Technology Partners and Platforms

Application Maintenance

Build the right model to transform to people-critical

Determine your HR technology roadmap: OnPremise, private cloud, public cloud

Determine your HR service delivery roadmap:in-house, shared service, BPO or BPaaS

Determine your transformation objectives & gap

Review your objectives & drive improvements


How We Can Help

The NGA Advantage

What sets us apart is The NGA Advantage.

It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options supporting an agile, globally connected organization. Global Portfolio

of Flexible Service Delivery Options

Advanced Technology Platforms and Applications

Deep HR Experience and Insight


How We Can Help: The NGA Advantage



Global Portfolio of Flexible Service Delivery Options

Deep HR Experienceand InsightIn-depth HR and payroll knowledge

• 40 years in business of HR

• 20 years in payroll outsourcing and enterprise systems implementation

• 10 years in HR BPO

• Across every vertical and industry

• HR & Payroll expertise in 145+ countries

Strong track record & recognition from•Market analysts

•Sourcing advisors

•Industry associations (CIPD, HROA)

•Technology partners

NGA Human Resources confidential. All rights reserved. 13*Fast Moving Consumer Goods


Deep HR Experience and Insight – a sample of NGA customers

Bridgestone

Ford

General

Motors

Pirelli

Airbus

Selex ES

Textron

Automotive & Aviation Life Sciences Finance

Manufacturing Retail & FMCG* Transportation

AstraZeneca

Boehringer

Ingelheim

DSM

Boston

Scientific

Dupont

Hospira

Novartis

Sanofi

Solvay

Banque De

France

Barclays

Fifth Third

Bank

ING

Lloyds Banking

Group

RBC Royal

Bank

State Street

Avaya

Agilent

ASML

NXP

Orica

Whirlpool

Argos

Boots

Casino

Sainsbury’s

Whole Foods

Barilla

Kraft Foods

Swarowski

Unilever

Aer Lingus

Gatwick

Airport

Jetstar

Hess

KLM






Advanced Technology Platforms and ApplicationsWe can flexibly deploy HR solutions through a wide range of technology options

• Public & Private Cloud

• Single-tenant & Multi-tenant

• OnPremise (in-house)

• Hybrid models

• With or without BPO/BPaaS services

• Leveraging NGA- or partner platforms

Strategic partnerships with all major enterprise technology vendors• Workday

• SAP-SuccessFactors

• Oracle


NGA Platforms & Partners Consulting Outsourcing Connectors

Professional Services BPO Services Payroll Exchange

Professional Services BPO Services Payroll Exchange

[Service Readiness only] BPO Services Payroll Exchange

[Service Readiness only]BPO Services

PartnershipStandardized Integration

Payroll Exchange

Strategic Services Partnership

BPO ServicesPartnership

Standardized IntegrationPayroll Exchange

PartnerEdgeBPO Services

PartnershipStandardized Integration

Payroll Exchange

Worldwide PlatinumPartnership

Fusion - BPO servicesPeoplesoft - AMO services

Standardized IntegrationPayroll Exchange



Workday

SuccessFactors

SAP

Oracle HCM

UKIESAmid-market

ANZ mid-market

Multi-national enterprises



Global Portfolio of Flexible Service Delivery OptionsHR delivery models evolve in function of•M&A events & corporate agenda

•Geographic expansion

•Technology & service needs

Unique focus on customer centricity•Bi-monthly customer satisfaction measurement

•Focused account & service delivery structure

HR and payroll services in 145+ countries• Through offices in 35 countries• 7 strategic delivery centers• 30+ local service delivery points




NGA Human Resources confidential. All rights reserved.


Buenos Aires [S]

Saint Johns [L]

Jacksonville [P]

Dalian [S]

Granada [S] Hyderabad [S]

Kochi [S]

Manila [S]

Birmingham [P]

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Global Service Delivery Network

NGA has 30+ service delivery points, including 7 Strategic Service Delivery Centers,enabling HR & Payroll services in 145+ countries,supporting more than 25 languages, and any currency.

Sydney [P]

Cincinnati [P]

Katowice [S]

Kuala Lumpur [L]

Budapest [L]

Aix [L]

local NGA office | [S] Strategic Delivery Center | [P] Premium Delivery Center | [L] Local Delivery Points

Sao Paulo [S]

50+ offices 7 strategic centers 4 premium centers 30+ delivery points

https://webphl01.phl.sap.corp/~sapidb/011000358700001322492003E/USA.htm

https://webphl02.phl.sap.corp/~sapidb/011000358700001397572003E/Mexico.htm

https://webphl01.phl.sap.corp/~sapidb/011000358700001395122003E/Canada.htm

https://webphl05.phl.sap.corp/~sapidb/011000358700001375952003E/Brazil.htm


What the Industry Is Saying

Outsourcing Provider of the Year 2012

2012 BPO & BPaaS Provider of the YearFinalist

2011 Customer Relationship & Global Thought Leader of the Year

Multi-Country PayrollBest Practices AwardRewarding the Optimizing Performance award for NGA’s work with Solvay

“Market Star Performer”Multi-Country Payroll Landscape, 2012

“Market Leader”HR BPO MarketScape, 2011

“Multi-Country Payroll Leader”Payroll Outsourcing Report, 2013

“Strong Positive”Comprehensive HR BPO MarketScope, 2011

“A Leader in Payroll BPO”Payroll BPO Magic Quadrant, 2013

“Market Leader”MPHRO Vendor Landscape, 2012

“Leading the HRO Winners’ Circle”HfS Blueprint Report, 2014


Why NGA?

We can help you transform your business-critical HR operations to deliver more effective and efficient people-critical services.

In so doing, you’ll become a better employer through smarter, more streamlined business processes — saving money, managing employee lifecycles and supporting an agile, globally connected organization.

Let’s Make HR Work — Better

20

Thank You

http://ngahr.com/

https://www.facebook.com/NorthgateArinso%E2%80%8E

https://plus.google.com/103072468530204860182/posts

http://www.linkedin.com/company/northgatearinso_4366

http://blog.northgatearinso.com/

http://pinterest.com/northgatearinso/

http://www.slideshare.net/NorthgateArinso

http://www.twitter.com/ngahr

http://www.youtube.com/northgatearinso

http://ngahr.com/

https://www.facebook.com/NorthgateArinso%E2%80%8E

https://plus.google.com/103072468530204860182/posts

http://www.linkedin.com/company/northgatearinso_4366

http://blog.northgatearinso.com/

http://pinterest.com/northgatearinso/

http://www.slideshare.net/NorthgateArinso

http://www.twitter.com/northgatearinso

http://www.youtube.com/northgatearinso


Analyst Recognition

For Multi-Country Payroll OutsourcingEverest Group PEAK Matrix for Multi-Country Payroll Outsourcing, 2012

NGA Human Resources confidential. All rights reserved.

Analyst Recognition

Demonstrating Excellence in HR OutsourcingHfS Blueprint 2014: Multi-tower HRO – Rewards, Remuneration & Recognition Services


Analyst Recognition

For Multi-Country Payroll OutsourcingNelsonHall NEAT Vendor Evaluation (Employee Experience) for Multi-Country Payroll Outsourcing, 2013


Analyst Recognition

For Payroll Business Process OutsourcingGartner Magic Quadrant: Payroll BPO Services, 2012


Analyst Recognition

For Comprehensive HR OutsourcingGartner MarketScope for Comprehensive HR BPO, 2011


Analyst Recognition

For Multi-Country Payroll Outsourcing Targeting Payroll Outsourcing NelsonHall, 2011


Our Journey to Becoming the Leading Global HR Services Provider

Founded as CMC Computer Machinery Company (UK)

CMC rebrands as Northgate

ARINSO enters into BPO agreement with SAP

KKR acquires Northgate

Rebrands as NorthgateArinso Rebrands as

NGA Human Resources

1969 1994 2000 2003 2004 2007 2008 2009 2010 2011 2012 2013

CMC listed on LSE

Argus founded

ARINSO listed on Euronext Brussels

Northgate acquires Rebus HR (UK)

Northgate acquires Arinso (BE)

NGA acquires CIAN (NL)

NGA acquires Neller (AU) & Convergys (US)

2014

NGA partners with SuccessFactors

NGA partnerswith Workday

Introducing NGA Human Resources

Business

Transcript of Introducing NGA Human Resources