Introducing Enabling Self-Service Online Walk the Web Step-by-Step.
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Transcript of Introducing Enabling Self-Service Online Walk the Web Step-by-Step.
Introducing
Enabling Self-Service OnlineWalk the Web Step-by-Step
Introducing
Enabling Self-Service OnlineWalk the Web Step-by-Step
Demo End-User
The WalkMe Player appears as a layer on
top of a website.
Once clicked,a list of relevant
“Walk-Thru’s” are displayed.
When the end-user selects a
business process, a WalkMe balloon
directs him or her where to click.
The balloons will continue to direct the user, as long as he
or she will perform the
required task.
Demo "WalkMe's Customer"
Creating a Walk-Thru is done using a
simple point & click interface - no
technical knowledge is required!
Creating a Walk-Thru takes a
few minutes using a simple point & click
interface - no technical knowledge
is required!
The publisher selects the element to which he or she wants to attach a
balloon in each step.
When done,the Walk-Thru can be
published and available to the end-users with a
single click.
No integration or changes to the site are
required.*
*One line of code needs to be added only once (just like in Google Analytics)
Benefits
Increases customer confidence that they are “doing it right”
Dramatically reduces help-desk costs:Encourage user self-serviceReduce number of inbound callsShortens time spent on inquiries by directing them to a Walk-Thru
Reduces time to create training & support infrastructure
Testimonials
Questions?
WalkMe’s built-in compressive analytics platform allows you to track your Walk-Thru’s
usage.
The WalkMe menu is fully
customizable to comply with any
style & look!
WalkMe balloons are fully customizable to
comply with any style & look!
The end-users are aware of
the number of steps they have completed in the
business process.
