INTRODUCING CLOUD-HOSTED COMMUNICATIONS FOR GENERAL PRACTICE

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

We specialise in providing GP surgeries with award-winning communications tools to meet patients’ needs, to streamline everyday tasks and to find cost savings.

HOSTED TELEPHONE SYSTEMSFOR GP SURGERIES

0800 054 6789 • health@swcomms.co.uk • www.swcomms.co.uk/swcomms-health-solutions/

Our experts have worked with GP surgeries since our inception in 1983 and latterly with multi-site doctors’ groups, federations, localities and CCGs.

We are pioneering cost-saving solutions in general practice with the deployment of hosted telephone systems that can cope with the push for enhanced patient access.

This does not mean GP surgeries need to incur capital expenditure – in fact there is a high probability that practice running costs will be reduced due to free calls, cheaper line rentals and inclusive ongoing support and software updates that traditional telephone systems simply do not offer.

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

“LITERALLY CANNOT FAULT THE STAFFAND COMPANY FROM START

TO FINISH. THEY WERE ABLE TO MATCH OUR NEEDS.”

BEN OVERD, CASTLE PLACE PRACTICE TIVERTON

THE PAIN POINTS

GP surgeries have limited staff to deal with calls

GP surgeries have limited lines available for inbound/outbound calls

GP surgeries deal with a large volume of calls, particularly at peak times, such as Monday mornings

Some calls require urgent attention, so telephone systems need to prioritise these calls and ensure patients are not left waiting for long periods of time

Telephone triage or consultations are increasing but how do healthcare professionals recall key information?

The traditional site-based telephone system is obsolete and does not meet surgery needs

GP surgeries have limited funds to improve technology

GP surgeries must always remain contactable, so patient care is never negatively impacted

0800 054 6789 • health@swcomms.co.uk • www.swcomms.co.uk/swcomms-health-solutions/

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

Our hosted telephone system, built for the general practice market, includes:

FLEXIBLE LINE ACCESSAllows you to control daily call volumes presented to the surgery to match staffing levels, while ensuring lines are always available for outbound and triage services.

AUTOMATED ATTENDANTGreets all callers with a welcome message ensuring they do not hear the engaged tone before being offered options to quickly direct their call, e.g. “Press 1 for emergencies, press 2 for appointments, press 3 to order a repeat prescription.”

THE SOLUTION

CALL QUEUEINGQueue patients’ calls at network level before they are delivered to the surgery. Comfort messages can be played to give reassurance that calls will be answered soon, informing the patient where they are in the queue and how long they are likely to wait. You can also provide recorded information on opening hours, upcoming flu jab clinics, etc.

CALL RECORDINGProtect your staff from an abusive patient or while they are giving medical advice on triage calls with call recording. Recordings also provide an effective way of training new staff.

INTEGRATION WITH MEDICAL SYSTEMSIncrease efficiency by linking directly to medical systems such as EMIS and SystmOne, allowing patient records to be populated automatically prior to answering the call or to automate telephone triage services.

SOPHISTICATED STATISTICAL ANALYSISReception teams and managers can access real-time information on call traffic while historical data helps identify the busiest periods for future planning.

DISASTER RECOVERY PLANFail over to another number (mobile or another branch) to ensure your surgery can always be contacted.

WEB MANAGEMENT & REPORTINGControl your system and access reports from any location.

LINK SITESEasily link branches of a GP surgery group and add users or sites with the simple addition of internet connections and handsets. Branches can retain their individual identities while benefiting from a seamless call flow between all sites to share staff resources and to support business continuity.

0800 054 6789 • health@swcomms.co.uk • www.swcomms.co.uk/swcomms-health-solutions/

“WE HAVE DEALT WITH SWCOMMS FOR NEARLY 20 YEARS AND THE STAFF ARE FANTASTIC! WE HAVE RECENTLYCHANGED TO THE NEW SYSTEM AND THE WHOLE TRANSFER WAS SEAMLESS. THE AFTER-SALES SERVICE IS EXCELLENT AND I WOULD WHOLEHEARTEDLY RECOMMEND THE COMPANY AND THE PRODUCT.”SUE HEDLEY, CHUDLEIGH HEALTH CENTRE

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

INSTALLATION AND AFTERCAREUnlike other suppliers that simply send you the equipment and expect you to get on with it, swcomms carefully project manages all their installations. Our solutions are tested and configured before deployment and we provide user training.

Your dedicated project manager hands over to your ongoing account manager who will support and advise you into the future alongside our service desk, team of engineers and customer services agents.

All your telephony costs are contained within one monthly bill including system upgrades and support.

“WE REALLY LIKE THE SYSTEM. IT IS SIMPLE TO USE. ALL THE STAFF WERE REALLY HELPFUL WHEN THEY CAME

TO INSTALL IT AND THE TRAINERS COULD NOT HAVE BEEN MORE HELPFUL AND VERY PATIENT. WOULD NOT

HESITATE TO RECOMMEND SWCOMMS. VERY EFFICIENT.”

SARAH HOSKEN, MORRAB SURGERY PENZANCE

0800 054 6789 • health@swcomms.co.uk • www.swcomms.co.uk/swcomms-health-solutions/

“I have found their service to be outstanding. Nothing is too much trouble for them. I would definitely recommend them to my fellow practice managers.”David Clippingdale, Chobham & Westend Medical PracticeWoking

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

WHY US?The honest answer would be because we are decent, well-trained, highly certified and truly pleasant people. Our people are our strength and the reason our business has been successful for more than three decades.

But we cannot prove that to you until you meet us. Our proof comes from the number of healthcare clients who come back to us for repeat business and from the number who are willing to be subjects of case studies and send us testimonials.

We have also been recognised by our industry with awards for our success in delivering cloud-hosted solutions. We are particularly active in the healthcare market with a third of our hosted solution customers being GP surgeries.

More than 90% of GP surgeriesthat have switched to our cloud-hostedtelephone system, have reduced expenditureand improved patient access.

We hope that you like what you have read. If our general practice hosted telephony solution looks like a good fit for your GP surgery needs, we would love to hear from you.

A member of our healthcare team will listen to your requirements to make sure we understand your surgery or group before giving you the benefit of their experience and expertise.

For a no-hassle, straight-talking view, call us for free or email us and we will call you back to discuss the benefits of general practice telephony.

0800 054 6789health@swcomms.co.ukwww.swcomms.co.uk/swcomms-health-solutions

WHAT NOW?

0800 054 6789 • health@swcomms.co.uk • www.swcomms.co.uk/swcomms-health-solutions/

GENERAL PRACTICE HOSTED TELEPHONE SYSTEMS

General Practice Awards Technology Provider of the Year Finalist

Practice Index 5* Code of Practice Approved Supplier

Comms National Awards Enterprise Reseller of the Year and Best Enterprise Cloud Solution Winner

Comms Business Awards Apprenticeship Scheme Winner

CRN Sales and Marketing Awards Best Sales Team

Comms Dealer Sales and Marketing Awards Reseller Sales Team of the Year

Communications HouseMoor Lane, SowtonExeter, Devon EX2 7JF

Castle CourtCastle Street, PortchesterPortsmouth PO16 9QD

0800 054 6789 health@swcomms.co.uk

www.swcomms.co.uk/swcomms-health-solutions/

OURACHIEVEMENTS