Introducing a formal IL programme to healthcare

professionals – a case study

Aoife Lawton – Systems Librarianaoife.lawton@hse.ie

Digital Natives ? Current practices and future trends in information skills training Academic & Special Libraries

Section Annual Seminar 8th May, 2008

Outline

• Background / Rationale

• Training Cycle

• IL programme

• Implementation

• Lessons learned

• Future

Training Need/Rationale for IL Programme

• General increase in demand for training

• 71% of budget spent on electronic resources

• Resources change & interfaces change regularly

• Future of library - training as a promotional tool

• The purpose of the HSE, as in Health Act 2004

– “to use the resources available to it in the most beneficial, effective and efficient manner to improve, promote and protect the health and welfare of the public.”

• Mission of library service: “to provide information and knowledge to advance health. Our aim is to deliver high quality health information to satisfy the needs of service providers, administrators and consumers in the region”

• Survey conducted summer 2007• 31% of respondents were non library

users, one suggestion was to “Make half a working day/month in library towards CPD as mandatory for all HSE staff. “

• 31.5% never used library because they were “unaware of library services”

• 10% of suggestions included demand for more training

Survey Response by User Category Admin/Mgt

Allied Health

Nurses

Population Health

Scientific/Technical

Social Workers /Counsellors

Dentists

Doctors

Environmental HealthOfficers

Consultants

Training Cycle & Marketing Mix

3 P’s:• Product• Place

• Promotion

8 HSE Libraries in Dublin, Wicklow & Kildare

HSE DUBLIN,WICKLOW &

KILDARE

HSE DUBLIN MID-LEINSTER

HSE DUBLIN NORTH EAST

REGIONAL LIBRARYDR. STEEVENS

CONNOLLY HOSPITALMEDICAL LIBRARY

ST. COLUMCILLESHOSPITAL LIBRARY

HSE CORPORATE LIBRARY PALMERSTOWN

NAAS GENERAL HOSPITAL LIBRARY

HEALTH PROMOTION UNITLIBRARY TALLAGHT

CONNOLLY HOSPITALNURSING LIBRARY

ST. ITAS HOSPITALLIBRARY PORTRANE

0

100

200

300

400

500

600

2007

Sci/Tech

Pop Health

Nur/MW PCCC

Nur/MW Acute

NSS

HSE Corp

Doc Pop Health

Doc PCCC

Doc Acute

Dentist

Consultant PCCC

Consultant Acute

Allied H PCCC

Allied H Acute

Admin Mngt PCCC

Admin Mngt Acute

Breakdown of Athens users 2007

HSE Organisation Structure

Determine & Design

• Target audience: Regional Library Dr. Steevens Users are health professionals working in HSE hospitals & communities in Dublin, Wicklow & Kildare = doctors, nurses, allied health

• Stats: 1884 active athens users, 2339 library members.

• Demand from: mainly nurses & allied health• Resources: ejournals, databases, catalogue,

website

IL Programme (Product)

4 courses:1. Information Seeking

to support Nursing Practice

2. Keeping up to date with allied health information

3. The Cochrane Library – an introduction

4. Beginning a literature review: finding & managing information

Session Design

• 2 sessions 10am-1pm, 2pm-445pm with 10 minute break in each session.

• Training booking form included learning objectives of attendees

• Nursing Practice: library intro, demo, exercises

• Allied Health: library intro, 3 demo, 3 sets of exercises

Learning Objectives Nursing Practice

• “to enhance my computer skills including lit searches and presentations”

• “to get an update on sourcing current info on nursing research”

• “to obtain info skills to resource current nursing literature, drug & patient info”

• “to increase knowledge of cardiovascular health in Ireland”

Learning Objectives Allied Health

1. To become familiar with library services & resources

2. To gain information for evidence based treatment

3. Keep up to date with new information & library material on an ongoing basis

4. How to use the internet to access health data, journals, searching etc.

5. Be more efficient in using databases (Cinahl etc.)

6. Get quicker at finding what I need

Training attendees

• Session 1:• S&L Therapist• Childminders

Advisory• Occupational Therapy

Project Manager• Senior Community

Dietitian• Senior

Physiotherapists x4

• Session 2:• Addiction

Rehabilitation x 8

• Senior Community Dietician

• Senior Physiotherapist

Allied Health Session Outline

• Library Services

• Information Skills (5 steps)

• Demo of databases (Cinahl, ScienceDirect, Psychology & Behavioural Science) and Internet (Scirus, Google Scholar, Google Advanced)

• Exercises, answers demonstrated later on screen

Information Skills (5 steps)

• Plan your search

• Identify the relevant resources

• Know where to search & how to ‘login’

• Evaluate results

• Save & organise your results

Allied Health ExercisesLIBRARY CATALOGUE iLINK• 1. Find a book on one of the following topics (choose one relevant

to you). How many titles can you find?:• Childcare• Back pain• Communication disorders• Language disorders• Occupational therapy• Nutrition• Physiotherapy • 2. Who is the author of the book “Effective information retrieval

from the internet an advanced user's guide” and where can it be found? (what library, what shelf number)

Allied Health Exercises continued.SCIENCEDIRECTFor Physiotherapists:• 1. Login to Athens – go to ScienceDirect – register

if you are a new user – set up a topic alert for Physical therapy and any other topics of your choice.

• 2. Set up a journal alert for the journal “Physiotherapy” in ScienceDirect and any other journals you are interested in.

• 3. Set up a search alert in ScienceDirect for “physiotherapy best practice” (hint: run the search first)

For Dieticians:• Login to Athens – go to ScienceDirect – register if

you are a new user – set up a topic alert for Nutrition, Metabolism & Cardiovascular diseases and any other topics of your choice.

• Set up a journal alert for Nutrition and Nutrition Research.

• Set up a search alert in ScienceDirect for “nutrition AND health promotion” (hint: run the search first)

For Speech & Language Therapists:• Login to Athens – go to ScienceDirect – register if

you are a new user - Set up a journal alert for Journal of Communication Disorders

• set up a search alert in ScienceDirect for “speech and language therapy”

For Occupational Therapists• Login to Athens – go to ScienceDirect – register if

you are a new user – set up a topic alert for Occupational Therapy.

• Set up a search alert in ScienceDirect for “occupational therapy”

• CHILDLINKFor Childminders Advisory Service• 1. Login to Athens – click on Childlink – Register

and • sign up for the weekly update. • 2. Bookmark any research/item of interest.

EBSCO’S CINAHLFor Physiotherapists:• Login to Athens click on EBSCO Host Databases –

select CINAHL – click Sign In – I’m a new user and register

• Set up a journal alert for Physiotherapy Frontline and Physiotherapy Ireland.

• Email the following article to yourself:• “Bridging the gap - how therapists-in-training

can facilitate research for clinicians”. Pettigrew CM Physical Therapy Reviews, 2006; 11 (3): 205 ISSN: 1083-3196

• Do a search for physical therapy practice as a major concept and refine the search by selecting UK & Ireland journals. Add some recent citations to your folder.

• Find an evidence based care sheet on stroke rehabilitation

For Dieticians:Login to Athens click on EBSCO Host Databases –

select CINAHLclick Sign In – click on “I’m a new user” and register1. Set up a journal alert for Nutrition and Dietetics

2.Email the following article to yourself: Continuing education. Type 1 diabetes: nutrition management. O'Reilly-Marshall A World of Irish Nursing & Midwifery, Jul/Aug2007; 15 (7): 45-6 ISSN: 1393-8088

3. Do a search for dieticians as a major concept. Refine the search by selecting UK & Ireland journals. Add some recent citations to your folder.

4. Find an Quick Lesson on Bulimia5. Search for a topic of your choice and set it up as a

search alert.

Delivery & Support in HSE

• HSE Corporate Learning & Development Unit prospectus included 4 library courses

• Secured training room from L & D• Onsite catering at Dr. Steevens• Promotion:

– Leaflet distributed to 200 HSE locations in region.

– Broadcast email sent to all staff in HSE DWK region

Evaluation & Validation

• All courses fully booked with waiting lists.

• Practice nurse course led to 4 other group sessions

• New library memberships & repeat business (book lending, ILLs etc.)

• Course evaluation form at end of each session.

Regional Library NSS Training Evaluation Form

Course Title: NAME OF COURSEDate: Instructor: NAME OF INSTRUCTOR

Your name (optional): _________________________________Email (optional): _________________________________Phone (optional): _________________________________

Please make any additional comments where appropriate1. Please rate the course according to the following scale:• Training Content: Not useful Fairly useful Useful Very useful• Training Materials: Not useful Fairly useful Useful Very useful• Training Presentation:Not useful Fairly useful Useful Very useful

2. How would you rate the relevance of this course to your job?• Not relevant Fairly relevant Relevant Very relevant

3. How satisfied have you been with the following? (Select one per question)• 5=Strongly Agree/Very Satisfied 1=Strongly Disagree/Very Dissatisfied• Administration 1 2 3 4 5• Venue 1 2 3 4 5• Course length was adequate 1 2 3 4 5• This training course will help me with my job Yes/No• Would you recommend the course to others? Yes/No

4. Please provide suggestions for improving the training session:______________________________________________________________

5. Any other comments on the course:______________________________________________________________

Some feedback

• “Reinforced existing knowledge as well as adding more useful tips”

• “longer time more attention to individual learner/less computer literate”

• “alternate between practice exercises & explanations”

• “step by step handouts to take away”• “refresher course needed in a few months”• “would like training on ref manager”

Lessons Learned

• Break up allied health course for specific disciplines

• Include question on booking form about computer skills

• Source better venue

• Organise follow up courses for attendees

• Redesign evaluation form to include question about patient care

Future

• More training

• Accreditation for courses

• Redesign of library space to include training area