Introducing Leno EKS Introducing Leno EKS Slovakia 21/01/2013.
Introducing
description
Transcript of Introducing
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Introducing
Enabling Self-Service OnlineWalk the Web Step-by-Step
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Introducing
Enabling Self-Service OnlineWalk the Web Step-by-Step
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Demo End-User
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The WalkMe Player appears as a layer on
top of a website.
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Once clicked,a list of relevant
“Walk-Thru’s” are displayed.
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When the end-user selects a
business process, a WalkMe balloon
directs him or her where to click.
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The balloons will continue to direct the user, as long as he
or she will perform the
required task.
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Demo "WalkMe's Customer"
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Creating a Walk-Thru is done using a
simple point & click interface - no
technical knowledge is required!
Creating a Walk-Thru takes a
few minutes using a simple point & click
interface - no technical knowledge
is required!
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The publisher selects the element to which he or she wants to attach a
balloon in each step.
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When done,the Walk-Thru can be
published and available to the end-users with a
single click.
No integration or changes to the site are
required.*
*One line of code needs to be added only once (just like in Google Analytics)
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Benefits
Increases customer confidence that they are “doing it right”
Dramatically reduces help-desk costs:Encourage user self-serviceReduce number of inbound callsShortens time spent on inquiries by directing them to a Walk-Thru
Reduces time to create training & support infrastructure
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Testimonials
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Questions?
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WalkMe’s built-in compressive analytics platform allows you to track your Walk-Thru’s
usage.
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The WalkMe menu is fully
customizable to comply with any
style & look!
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WalkMe balloons are fully customizable to
comply with any style & look!
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The end-users are aware of
the number of steps they have completed in the
business process.
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