Intro to Intro to HUMAN RESOURCE HUMAN RESOURCE

MANAGEMENTMANAGEMENT

ObjectivesObjectivesWhat is HRM?What is HRM? Its need / importanceIts need / importance Its scope / functionsIts scope / functions Its evolutionIts evolutionDiverse HR Practices in IndiaDiverse HR Practices in India

What is ManagementWhat is ManagementThe creation of a technical & human The creation of a technical & human

environment that supports optimum environment that supports optimum utilisation of resources and utilisation of resources and competencies for achieving competencies for achieving organisational goals.organisational goals.

What is Human Resource What is Human Resource ManagementManagement

The people’s dimension of The people’s dimension of managementmanagement

The management function which The management function which aims at ensuring the availability of a aims at ensuring the availability of a competent & committed workforce competent & committed workforce i.e the right people at the right place i.e the right people at the right place & time.& time.

It helps recruit, select, train & It helps recruit, select, train & develop members for an develop members for an organisation.organisation.

Definition of HRMDefinition of HRM

Edwin Flippo : HRM is the :Edwin Flippo : HRM is the :Planning, organising , directing & Planning, organising , directing &

controlling thecontrolling theProcurement, development, Procurement, development,

compensation, integration , compensation, integration , maintenance and separation of maintenance and separation of human resources to meethuman resources to meet

Individual, organisational and social Individual, organisational and social objectives.objectives.

The Scope : An overviewThe Scope : An overviewaa

HR Planning

Recruitment & Selection

Compensation / remuneration /

Wages & Salary admn.

Performance Management

Leadership & Teambuilding

Managing corporate Culture

Competence building

The FunctionsThe Functions HR PlanningHR Planning Job Anaysis & DesignJob Anaysis & Design Recruitment & SelectionRecruitment & Selection Induction & PlacementInduction & Placement

Training & DevelopmentTraining & Development Performance AppraisalPerformance Appraisal Job EvalutationJob Evalutation RemunerationRemuneration CommunicationCommunication Negotiation with Trade UnionsNegotiation with Trade Unions Industrial RelationsIndustrial Relations MotivationMotivation WelfareWelfare SafetySafety HealthHealth

Employee Procurement

EmployeeDevelopment, motivation & maintenance

Functions of HRFunctions of HR

MANAGERIAL FUNCTIONS

Planning

Organising

Directing

Controlling

OPERATIVE FUNCTIONS

Staffing

Development

Compensation

Motivation

Maintenance

Integration

Operative functions of HROperative functions of HR

STAFFING Job analysis, HRP, Recruitment, Selection, Placement, Induction, Internal Mobility

DEVELOPMENTCompetency profiling, Training and development, Performance & potential management, Career management, 360 degree feedback

COMPENSATION & MOTIVATION

Job design, Work scheduling, Job evaluation, Compensation administration, Incentives and benefits

Operative functions of HR (contd.)Operative functions of HR (contd.)

MAINTENANCE Health, Safety, Welfare, Social security

INTEGRATIONEmployment relations, Grievance, Discipline, Trade unions, Participation, Collective bargaining

The 4 aspects of HRMThe 4 aspects of HRMPersonnel aspectPersonnel aspect – Recruitment, – Recruitment,

Selection, Transfer, Promotion etc.Selection, Transfer, Promotion etc.Development aspectDevelopment aspect – Training, areer – Training, areer

Planning, quality of work life , Planning, quality of work life , employee participation schemes.employee participation schemes.

Welfare aspectWelfare aspect – Housing, Lunch – Housing, Lunch room, Health and Safety, Transport, room, Health and Safety, Transport, education etc.education etc.

Industrial relations aspectIndustrial relations aspect – Union – Union Management relations, Negotiation, Management relations, Negotiation, Grievance handling etc.Grievance handling etc.

Evolution of HRMEvolution of HRM Influenced by :Influenced by : Taylor’s Scientific managementTaylor’s Scientific management Hawthorne StudiesHawthorne Studies Behavioural School (Maslow, Herzberg, Behavioural School (Maslow, Herzberg,

Mc.Gregor)Mc.Gregor) IT sector boom IT sector boom Upto 1930’s : Personnel Mgt.Upto 1930’s : Personnel Mgt. Contemporary : HRM , HRD, HCMContemporary : HRM , HRD, HCM India : Pioneered by Udai Pareek & T.V RaoIndia : Pioneered by Udai Pareek & T.V Rao Early adopters : BHEL , SBI, SAIL, ONGCEarly adopters : BHEL , SBI, SAIL, ONGC

Personnel Mgt. Vs. HRMPersonnel Mgt. Vs. HRM Is it simply the old wine in a new Is it simply the old wine in a new

bottle?bottle?

No… its different in philosophy, No… its different in philosophy, scope & orientation.scope & orientation.

The diff.The diff.

ParameterParameter PMPM HRMHRM

The EmployeeThe Employee tooltool assetasset

AimsAims organisational uppermostorganisational uppermost ind, org & ind, org & societalsocietal

EmploymentEmployment carefully dilineatedcarefully dilineated aim to go beyondaim to go beyond

ContractContract written contractwritten contract contract contract

RulesRules V. Imp. Clear rulesV. Imp. Clear rules Impatience with Impatience with rulesrules

Guide to Guide to ProcedureProcedure Business needsBusiness needs

ManagerialManagerial

ActionAction

Managerial Managerial MonitoringMonitoring NurturingNurturing

Task Task

The diff.The diff.ParameterParameter PMPM HRMHRMKey RelationsKey Relations Labour – MgtLabour – Mgt CustomerCustomer

Speed of DecisionsSpeed of Decisions SlowSlow FastFast

CommunicationCommunication IndirectIndirect DirectDirect

Employee selectionEmployee selection Separate taskSeparate task Integrated key Integrated key tasktask

Basis of PaymentBasis of Payment Job evaluationJob evaluation Performance Performance

Job CategoriesJob Categories ManyMany A fewA few

Job DesignJob Design Division of labourDivision of labour Team workTeam work

Diverse HR Practices in IndiaDiverse HR Practices in India Name ….. your dream companiesName ….. your dream companies

TCS : 30000 software enfineers frm 32 TCS : 30000 software enfineers frm 32 countriescountries

Unique system of hiringUnique system of hiring Develops a strong network with academic Develops a strong network with academic

inst.inst.

Wipro : EXIT interviesWipro : EXIT intervies

Toyota : Suggestion schemes : 2 lakh Toyota : Suggestion schemes : 2 lakh suggestions p.a i.e 33 per employee / year suggestions p.a i.e 33 per employee / year – 95 % are implemented i.e 5000 – 95 % are implemented i.e 5000 improvements per day.improvements per day.

British Airways : employee British Airways : employee suggestions have helped cut costs by suggestions have helped cut costs by 4.5 million puonds4.5 million puonds

HSBC : saved upto Rs. 50 Lac p.a HSBC : saved upto Rs. 50 Lac p.a through a single suggestion.through a single suggestion.

On the negative side :On the negative side :Child LabourChild LabourSexual harrasment Sexual harrasment Exploitation of contract labourExploitation of contract labourUnduly low wages in the unorganised Unduly low wages in the unorganised

sectorsectorUnhealthy working conditions & Unhealthy working conditions &

occupational diseasesoccupational diseasesBureaucracy & corruptionBureaucracy & corruption