Intro til mfs service
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Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S March 28, 2012 Global Service Presentation Hans Henrik Madsen Global Service Director Jan Nikolaj Jensen Global Fire Service Manager
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Transcript of Intro til mfs service
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Global Service
Presentation
Hans Henrik Madsen
Global Service Director
Jan Nikolaj Jensen
Global Fire Service Manager
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
VIKING - Facts
• Market leader in maritime safety
• Manufactures and services safety equipment for several sectors
– Passenger and cargo vessels, offshore installations, defence and fire-fighting industries, fishing and yachting vessels
• Product portfolio– Evacuation systems, liferafts, boats, lifesaving appliances, and
personal protective equipment
• Approx. 1100 employees
• Turnover > 140 million Euro
• 4 manufacturing facilities– Esbjerg and Bramming in Denmark, Bergen in Norway, Bangkok
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Network - Background
• The VIKING sales and service network started with VIKING The Netherlands in 1977
• The network has grown to a current presence in 21 countries with 45 branches
• The latest branch started operation on 31st of May 2008 in Istanbul Turkey.
• The network strongly supports our strategy of being close to our customers
• Today we have approx. 220 authorised servicing stations
• We will have the world’s strongest maritime safety network
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
VIKING Service
• All VIKING products as well as several related products
– Liferafts and accessories– Marine evacuation systems– Lifeboats, davits and release
hooks– Personal protective equipment:
immersion suits and lifejackets– Marine fire systems and
equipment
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Scope of Service
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Service - Regulations
Service
Regulations
Service
Recommendation
Expected
2010
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Service Agreement – new trend
• Ship owners are outsourcing the planning and execution of the service orders to service providers who can support them globally
• Ship owners are looking for service providers who can support a wider range of products enabling them to deal with fewer suppliers
• Agreements are enhancing cost predictability for the ship owner
• SPOC – Single Point Of Contact
• NO HASSLE
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
How to find a service station ?
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
How to find a service station ?
How to find a service station ?
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Service
Coopera
tion
IMO Rules SafetySerivicing
Viking Marine Fire Safety Service
Partner ?
DistributionManuals
Spareparts
Network Know-HowInspection of Network
Support of network
Authorization
Training
ManualsSpareparts
Tool
Financial Price know-how
Invoicing expertice
IT supportGlobally
Global Service Network
50 years
Raft experti
se
Invoice execution
in 8 languages
5 Servers on 5 continents
24/7
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Mutual obligations secures a strong partnership for:
• Quality assurance
• Original spare parts
• Manuals
• Improved check lists – technical feedback
• Technical support
MFS - Concept Advantages
MFS - Concept Advantages
• Adequate quality service to flag and port regulations
• Information on flag, class and port service requirements update
• Prepared service by uniform standard – follow up/completion in next port
• Service record documented – manufacturer access
• Reduced visits onboard – ISPS issue for ship owners
• Expanded safety service – full package
• Fixed service pricing on 2nd service
• Advanced IT control – digital pen/SAP/database
• Possibility to use network strength as sales argumentation
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Marine Fire Service Capabilities
• XX Authorisations from XX different manufacturers
– SeaPlus, Gloria, Vulcan, Minimax
• XX Certificate from XX different Classifications
– LRS etc
• Around XX engineers in VIKING network
– The Netherlands, Spain, UAE, Singapore, China & Iceland
• Skilled personnel (focus on skills/experience within mechanical, electrical & hydraulic competencies – similar to LBS services)
• Possibility to integrate up to 100 servicing stations from our life rafts network in providing coverage to ship owners
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
Lifeboat, davit and release hook service capabilities – similar setup
• 133 Authorisations from 17 different manufacturers
– OPCO, Hyundai, Beihai, Hatecke, Davit International, Fasmer, Viking, Norsafe, Acta, Henriksen, Mad Rock, Global Davit, Vestdavit, ISS, Jiangyin Beihai & Gepa.
• Around 40 engineers in VIKING network
– Denmark, Norway, Finland, Estonia, Iceland, Russia, Germany, The Netherlands, United Kingdom, Spain, Italy, UAE, South Africa, Singapore, China & US.
• Skilled personnel (focus on skills/experience within mechanical, electrical & hydraulic competencies
Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012
The VIKING Advantage
The unique global presence of VIKING’s quality conscious network with more than 100 Marine Fire Safety service stations, 49 branch offices , 270 authorized life rafts servicing stations and strategic stock points, makes us a truly global provider, offering cost-effective and convenient services where and when our customers need it .
