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Transcript of INTRO COLLEGE BUSINESS & ICT TeMa ExurCie – 16 april 2013 Dr. Kristian Peters –...
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INTRO COLLEGE BUSINESS & ICTTeMa ExurCie – 16 april 2013 Dr. Kristian Peters – [email protected] - DUI 661
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Academic
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Business: Sending Orbs
Record LabelElectronic musicwww.sendingorbs.com
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Business IntelligenceThe term used to describe the set of technologies and processes
that use data to understand and analyze a company’s
environment and business performance to support decision-
making
(Pearlson and Saunders, 2009; Curtis en Cobham, 2008)
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Jullie & ICT?
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“Personal” and “Social” Intelligence• Technologies: Internet, Mobile technologies• Apps: facebook, twitter, instagram, linkedin, etc.
• Data/information
• To understand personal and social environment and performance
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(Semi) overheid & ICT• Overheid IT uitgaven 2003: 8 en 10 miljard per jaar • 50% ging naar projecten die niet werden afgemaakt• Komt neer 50% huidige bezuinigingen (bron: Prof. Chris
Verhoef, 2011)
• Elektronisch patiëntendossier (EPD)• NL Politiesysteem
• OV chipkaart
• Diginotar
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Rijks ICT dashboard
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Business & ICT
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Banken & ICT
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Business & ICT
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Business IntelligenceKennismanagement “is een management discipline die zich bezighoudt met […] de kwaliteit van de kennisverwerking in organisaties” (McElroy, 2008: 43)
The term used to describe the set of technologies and processes that use data to understand and analyze a company’s environment and business performance to support decision-making
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Data-Informatie-Kennis
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D-I-K
…---…
SOS
Alarm! bel 112/begin met
redding
http://nl.wikipedia.org/wiki/Morse
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D-I-K
Rood (stoplicht)
Stop deauto
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Werkgeheugen• Onthoud:
X V H K A G P D L C
who and/or what can
carry knowledge
?
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Werkgeheugen• Onthoud:
L E C H A T E S T S
who and/or what can
carry knowledge
?
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Werkgeheugen• Onthoud:
K L M N O P Q R S T
who and/or what can
carry knowledge
?
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Voorbeeldje
37637445
-------------- x……..
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Informatie Systeem (IS)
• Een IS is de combinatie van technologie, mensen en processen en wordt gebruikt door organisaties om informatie te creëren en te beheersen.
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Informatie resourcesType resource Definitie Voorbeeld
IT ASSETS Alle dingen die een organisatie kan gebruiken om haar goederen of services te creëren, produceren, en/of aan te bieden
IS infrastructuur IT Technologie Hardware, software, etc
Informatie opslag Gestructureerde en georganiseerde data
Klanteninfo, behoeftes
IT GAVES (SKILLS) Iets dat leden van een organisatie hebben aangeleerd of ontwikkeld om goederen of services te creëren, produceren, en/of aan te bieden KENNIS
Technische gave Analyseren, ontwerpen en implementeren IS
Modellering skills
IT management gave Managen IT functies en IT projecten
IT Project champion
Betrekkingen gave Samenwerken over organisatie grenzen heen
Excellente outsourcing betrekkingen
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Rol informatie in business• Kwaliteit van informatie is essentieel voor effectieve besluitvorming
Mens/IS
Mens/IS
Mens/IS
Intelligence
Design
Choice
Implementation
Probleem formulering: informatie over een probleem/mogelijkheidOplossingsalternatieven: informatie over alternatieven, parameters, variabelenKeuze voor oplossing: informatie over de keuze criteria
bronnen: Simon, 1965Curtis&Cobham, 2008: p. 6
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Organisatie en informatie
Bron: Curtis & Cobham (2008), p. 9
Tactisch niveau
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Management Informatie Systemen• Any system that provides information for the management activities carried out within an organization
GeschiedenisGeschiedenis
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IS tijdperken 1960s 1970s 1980s 1990s 2000+
Primaire rol IT
Efficiëntie Effectiviteit Strategisch Strategisch Waarde creatie
Rechtvaardiging IT kosten
ROI Productiviteit en kwaliteit beslissingen
Concurrentie-positie
Concurrentie-positie
Toegevoegde waarde
Doel van IS Organisatie Organisatie/groep
Individu/manager
Bedrijfs-processen
Waardeketen
Informatie model
Per applicatie anders
Data gedreven
Gebruiker gedreven
Business driven
Kennis gedreven
Dominante technologie
MainframeCentrale IT
MinicomputerCentrale IT
μ-computer Decentrale IT
Client-Server
Internet
Basis van waarde
Schaarste Schaarste Schaarste Veelheid Veelheid
Economisch model
Info + dingen
Info + dingen
Info + dingen
Info - dingen Info - dingen
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MIS
C&C: p. 26-27
Executive IS
Decision Support Systems
Transaction Processing Systems
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Probleemsoorten• Ongestructureerde problemen• Semi-gestructureerde problemen• Gestructureerde problemen
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Wat kan een MIS?
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Voorbeeld
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De IS Strategie triangel
Bedrijfsstrategie
Organisatiestrategie
Informatiestrategie
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IS tijdperken 1960s 1970s 1980s 1990s 2000+ 2010+???
Primaire rol IT
Efficiëntie Effectiviteit
Strategisch
Strategisch
Waarde creatie
?
Rechtvaardiging IT kosten
ROI Productiviteit en kwaliteit beslissingen
Concurrentie-positie
Concurrentie-positie
Toegevoegde waarde
?
Doel van IS
Organisatie
Organisatie/groep
Individu/manager
Bedrijfs-processen
Waardeketen
?
Informatie model
Per applicatie anders
Data gedreven
Gebruiker gedreven
Business driven
Kennis gedreven
?
Dominante technologie
MainframeCentrale IT
MinicomputerCentrale IT
μ-computer Decentrale IT
Client-Server
Internet ?
Basis van waarde
Schaarste Schaarste Schaarste Veelheid Veelheid ?
Economisch model
Info + dingen
Info + dingen
Info + dingen
Info - dingen
Info - dingen
?
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Wat zou het volgende kunnen zijn?• Wellicht?
Sustainability
?
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Problem for companies
Ittoo & Wortmann, 2011
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Trendtext-analytics
Ittoo & Wortmann, 2011
Text-Analytics Demand Approaches $1 Billion (InformationWeek)
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Sources
Ittoo & Wortmann, 2011
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Jeopardy• Bekende en populaire TV quiz uit USA• In plaats van een vraag krijg je een cryptische omschrijving in een bepaalde categorie• Het antwoord is vervolgens de vraag die bij de cryptische omschrijving hoort.
• Bijvoorbeeld:• Categorie: ICT• Omschrijving: The term used to describe the set of
technologies and processes that use data to understand and analyze a company’s environment and business performance to support decision-making
• Antwoord: What is Business Intelligence?
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Voorbeelden• Categorie: “In-flight movies”• Vraag: “Bruce Willis is waiting for his wife's plane to land at Dulles when trouble begins in this 1990 sequel”• Antwoord: Die Hard 2
• http://www.j-archive.com/showgame.php?game_id=2694
• Kan een computer dit ook?
• En zo ja, kunnen we het gebruiken voor business intelligence?
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Watson (IBM)
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Watson• Watson IBM• Short introduction: http://www.youtube.com/watch?
v=FC3IryWr4c8• Longer Introduction: http://www.youtube.com/watch?v=lI-
M7O_bRNg• Intro Business Analytics (kun je zelf bekijken):
http://www.youtube.com/watch?v=Sba2xh8drRc&feature=player_embedded
• Stukje actie• http://www.youtube.com/watch?
feature=player_detailpage&v=4nt-abT8gKw#t=294s
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Tot slot• Data – informatie – kennis• Nut van informatie en kennis voor businesses• De rol van ICT en MIS• De grenzen van business intelligence, MIS en het terugkerende probleem van nieuwe problemen• Paar trends in business intelligence
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Einde