1 .Talk about you-tell me about yourself.

I have graduated the Academy of Economic Studies in Bucharest, which is the famous economic school in Romania, the Faculty of Marketing and, also The Romanian Banking Institute, so I have a diploma in marketing and other in Banking.

I have been working in ERSTE BANK-my last job was Senior-Credit Analyst and Prepaid Credit Cards Expert with training responsibilities. My job involves the client’s scoring, database consulting, risk analysis, evaluation reports.

Job description previous

Delivering training sessions for basic processes (for instance loans, transactions)in each county and local units.Develop and implementing training strategies on defined Bank needs that support business goals.Collect feedback from colleagues regarding improving the activities , applications, systems, processes and materials to be sent performs the responsible direction..Participate in projects requiring collective experience after knowledge transfer sessions.Initiates and develop specific action training/best practices/guidelines to improve work processes, advices colleagues on various issues more specific with a high level of difficulty. Provides assistance to the Branches.Created presentation materials, both general and specific topics, team work, medium- term planning team activity, manually and monitors the performance of materials to colleagues.Analyze customer requirements for knowledge transfer sessions by setting the necessary transfer of information, workshops.Contribute to the development of processes and procedures manuals development work style training in collaboration with the Service Delivery Retail, collect and send feedback to improve processes.Participate in training sessions for Smart Start and making follow-up sessions to check acquiring knowledge by participants..Collect feedback regarding process improvement during the workshop, centralized and discuss the team and sends to supervisor. My activity involved creation, training delivery, training administration and assessment

2. What are you looking for?

I am looking to continue my career path, a career change, an advanced step , where I can develop my strong professional experience and I would be happy to work with your Company.My previous experience with different types of banking services would be fully utilized to achieve a potential employer’s goal of profit maximization and business growth. I am interested in either banking area, training or accountant. I believe in this Company and I think I will succeed here in the next few years, because there is a significant potential for further growth, I want to work for these people.Working for your company would be a unique opportunity for me to enrich my knowledge and to continue my career path I have started many years ago.I am looking to improve personal effectiveness and to identify new learning and self development opportunities, promotion, career advancement.I considered I fulfill all the requirements of the job.

I choose to apply because I considered I am gualifed for this job having a solid background in banking, financial area as well as in delivering training sessions.There are multiple opportunities like, meet people from different countries, cultures, a self motivation to improve my professional experience.

About WIPRO

Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent, is a trusted partner of choice for global businesses looking to ‘differentiate at the front’ and ‘standardize at the core’ through technology interventions.In today’s world, organizations will have to rapidly engineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.

Wipro, one of the world's most trusted brands, is a name with a long history. Here's a snapshot of our journey to date:

Established in 1945 as Western India Vegetable Products Limited in Amalner, Maharashtra

IPO for capital in February 1946 Ventured in to the fledgling IT industry in 1981 Established software products and exports subsidiary, Wipro Systems Ltd. in

1983 Pioneers in marketing indigenous Personal Computers in 1985 Established a Joint venture with GE in 1989 Entered IT services in the 1990s - we were among the pioneers in developing

the ODC (Offshore Development Center) concept Software business assessed at SEI-CMM Level 5 in 1998 Listed on NYSE in 2000 (NYSE:WIT) The first company in the world to be assessed at PCMM Level 5 in 2001 Entered the BPO business in 2002 Entered the Eco-energy business in 2008

Why did you leave your job?

In the last years my Company faced the Financial Crisis, like other banks in my country and around the World,so there were many people who have lost their jobs and were unable to pay the debts , and this situation leads to a decrease of Bank profitability and there for a reorganize of all the activity was necessary .

So they started to outsource many services and training activity was among those affected by the reorganization, because they considered there were not enough funds to invest in education so that , for a period of time they will seek for others company services only temporarily and sporadic.

They announced us and I decided to leave and to take my time to search for an international job which I considered the best option for me now, because I love to educate and I consider myself to be a good trainer/teacher.

ABOUT ME

I like clear, transparent communication and I am a very direct person, I believe in clarity and I like consistency.(consecventa)

Consistency doesn’t mean you can’t not change your opinion, but consistent behavior with others.

I am methodical, I like to operate in a way which is predictable, because you have to be predictable for people to trust you, to rely on you, to enjoy working with you.

In my opinion unpredictable people are very hard to work with.

It is important , also to praise people.

I appreciate creativity, the ability to set a high aspirations themselves, ability to develop, to deliver, to execute, to obtain results.

To world need people who can implement, who can create a product which is very functional, which is consist of many components , which fits very well and create a system which brings value to the clients/customers/shareholders.

To run day-to –day operations and most people find very discomfort and they are not able to behave according to the internal regulations.

I am an aspirational person and I think life is about setting an objective which can find it difficult to achieve and I like aspiration, because I think is a very important component in trying to be successful.

Why do you think you will be successful in this position?

I have the ability to lead teams and manage tasks and groups, take initiative, solve problems, make decisions and open and maintain friendly long term relationships with people.

I am willing to work hard, to achieve all the goals of any task I am set.

I have excellent communication skills, I possess good understanding of Training domain and strong administrative and managerial skills.

I easily manage potential issues and barriers during assignments ans I establish personal credibility , built, sustain and influence relationships at all levels of an organization.

My purpose is to work very well and to meet client expectations and mitigate any risks of issues.

I have the ability to negotiate, influence and mediate the conflicts.

I have managed a large number of employees , Product sales, software, customer support/call center operations.

Why should I hire you?

Because my experience and knowledges acquired ,during the 20 years of banking activity, may contribute to the growth of profitability and prestige of the institution.

I am sure my studies and experience recommend me for the job.

I can make the best decisions when it is really necessary, I can maintain friendly relationships with people, I am talented, well prepared and I am an aspirational person and I think life is about setting an objective which can find difficult to achieve and I like aspiration because I think is a very important component in trying to be successful .

I can bring my experience, my capacity, my professionalism, my qualifications.

I can bring my experience, my capacity, my professionalism, my qualifications.I HAVE THE ABILITY TO GUIDE PEOPLE , TO INSPIRE THEM, TO HELP THEM, I AM A BALANCED, VERY CALM AND PACIENT, I BRING THEM CLARITYI have a positive attitude, determination to succeed and ability to relate people and to achieve a common goal.Good communication skills, responsible, flexible, honest, well organized.I can maintain friendly relationships with other people.I am willing to work hard to achieve all the goals of my tasks.I am a dynamic person, eager to prove my abilities, truth advancements and work results, fast learner, efficient, oriented to achieve target, capable of multitasking,adapted to change.Proactive, strong sense of responsibilities, hard-worker, optimistic, confident, tactful, attention to details that helps me to catch critical mistakes before they happens,logical thinking, decision making capability, logical and synthetical mindframeAbility to identify and correctly manage risk.I do my job with joy and passion, I am devoted to the employer.

7 .What are your Strengths?

I have a positive attitude, determination to succeed and ability to relate people and to achieve a common goal.

Good communication skills, responsible, flexible, honest, well organized.

I can easily build and maintain friendly relationships with other people.

I am willing to work hard to achieve all the goals of my tasks.

I am a fast learner and very ambitious.

I am a dynamic person, eager to prove my abilities, truth advancements and work results, fast learner, efficient, oriented to achieve target, capable of multitasking,adapted to change.

Proactive, strong sense of responsibility, hard-worker, optimistic, confident, tactful, attention to details that helps me to catch critical mistakes before they happens, logical thinking, decision making capability, logical and synthetical mindframe.

Ability to identify and correctly manage risk.

I do my job with joy and passion, I am devoted to the employer.

MA/MS (In a relevant discipline (e.g. Economics, finance, business administration, social sciences, or other field related to development) OR Equivalent combination of education and experience).

• A Law Degree and/or familiarity with the Romanian legal and regulatory environment would be an advantage

• At least 2 years of relevant work experience.

• Ability to work independently and follow through on tasks

• Ability to handle multiple tasks within tight deadlines

• Strong organizational, research/analytical, and presentation skills; ability to translate theoretical concepts into practical approaches

• Excellent oral and written fluency in English and Romanian

• Ability to deal sensitively in multi-cultural environment and build effective working relations with clients and colleagues

• Personal and professional integrity, self motivation and proven ability to work as part of a team.

• Strong computer skills; proven ability to use standard and customized technology packages (Internet, Word, Lotus Notes, PowerPoint, Excel etc.)

SKILLS

Attention to details,

Decision making capability

Strong negotiation, influence, mediation and management skills.

I am able to work both independly and a part of a team.

What have your achievements been to date?

I have contributed to the increasing the number of clients, working in the front office, attracting customers, presenting the products and services,counseling the customers, opening the accounts,granting secured and non-secured loans, credit cards,initiating various campaigns for presentation and launch of product and services.

3. Tell me about your biggest accomplished

Coordinating a successful team.

4. Tell me about the most difficult situation you have faced personally and professionally.

I have identified the issue and found a solution.during a difficult period, I was able to negotiate a lot of contract and I met target set by the Company.

I have a right attitude and I am able to keep a formal and friendly relationship with customers and to give precise answers to clients.

It is important to be flexible, not to be dominated, but definitely passive and balanced, listening and acting in a professional manner.

What a team means for you ?

More people belonging to the same organization which have a common goal/purpose and they work together to fulfill this aim with their personal contribution and ideas, communicating, develop, making progress together.

Define loyalty, integrity, trust

Loyalty or devotion is an attribute, means to be there, to take part of the business and action, even though thinks are good or bad, because the company need a loyal person, especially in bad times, to stay there Adm to do the job, as long as the company needs you.

Integrity, honesty

To be honest , both with your colleagues and the company, clients, friends, family and your entire life.

Trust-a reliable person

Confidence

To do your job as best as you can, to meet the deadline, to respect others, to respect yourself, to have self –esteem and self confidence.

5. Where do you see yourself 5 years from now?What are your goals for the future?

Personal growth, gaining experience, to be a respected and trusted member of a strong team.

I consider myself experienced to become a leader of an efficient team.

What motivates you

Achieving individual and team targets. Put personal energy and commitment in completing a piece of work and doing into the best of ability..

The world needs people who can implement and create a product which is very functional, consist of many components which fits very well and create a system which brings value to the clients/customers and both shareholders.

I am motivated by challenge, seeking out new clients, growing my department and when I feel like I have done a good job using all my talents.

I have to be sure that I know everything there is to know about the course I am going to teach.

When we talk about motivation there are two parts/components, there is a personal motivation, when the other acknowledge your contribution in their personal development, their level of self confidence, self esteem, self motivation, and due to the information they do have learned they are able to improve their work , to implement all they have learned in their activity and this will lead to company profit.

I was responsible for several projects where I directed development teams and implemented repeatable processes. The teams achieved 100% on-time delivery of software products. I was motivated both by the challenge of finishing the projects ahead of schedule and by managing the teams that achieved our goals.

I've always been motivated by the desire to do a good job at whatever position I'm in. I want to excel and to be successful in my job, both for my own personal satisfaction and for my employer.

I have always wanted to ensure that my company's clients get the best customer service I can provide. I've always felt that it's important, both to me personally, and for the company and the clients, to provide a positive customer experience.

I have spent my career in sales, typically in commission-based positions, and compensation has always been a strong factor in motivating me to be the top salesperson at my prior employers.

8. What are your weaknesses?

Sometimes , my approach didn’t work out as I expected and maybe I wasn’t enough resistance, but I was adaptable and I took steps, in order to adapt myself and sometimes is easy to handle this difficult situation without getting disappointed.

Other times when I was a team leader, my team considered I was pretty demanding and tend to drive them pretty hard,but I have taken steps to combat that approach.

8. What are your expectation about salary.

Even though I consider is too early to discuss about that aspect

I am realistic about the salary and I know the is a minimum and a maximum for this role and my desire is first of all to bring my contribution and my professional experience in the Company, to add value to the employee through my work and to be properly assessed ./Appraised accordingly

I hope we discuss about a full benefits package to include:Flights, accommodation, salary, medical insurance, career opportunities, training.I hope we discuss about a full benefits package to include:-Salary, training, career opportunities, medical insurance, annual leave days.

Do you have any questions for us?

What is your expectation from me?

What are the educational opportunities, I mean if I receive training.

What will be my tasks and responsibilities?

Why has the job become vacant, is a new position? Plans for expansion.

If the stuffing is growing, contracting, outsourcing.

What support and guidance will be available for me?

Are there new plans for new products?

When will I hear from you and how will I be informed?

Do you need any more information from me?

Is there anyone else I should speak to?

When would you be available to begin work?

Immediately- as soon as you will make me an offer.

What major challenges and problems did you face?

Over the time the Company has changed often the software, the procedures and regulations, and I had to learn very quickly the new software , to be able to serve the clients and to fulfill my duties.

Sometimes the software did not work, or worked badly and I had to spend overtime to finish my work,

Another time the clients were dissatisfied an I had to explain patiently and in a diplomatic manner that we have a temporary problem and we do our best to solve it.

How can you improve the number of clients?

I first define needs and decide the best alternative for the clients and the bank.I promote the bank products and services in a language and style that will help him decide.Develop alternatives and decide which alternative is the best , whether the decision is better.You need to have the ability to negotiate, to prove you are the best and you will rapidly reduce the client’ s costs.

How do you deal with difficult people? The key to solve a serious problem is the flexibility to detect and solve any problems always taking into consideration both the customer and the company.To cooperate, to communicate, to be calm and balanced.

What have I learned from my mistakes I can give an example to turn a negative into positive.I think one of the most important things I have learned is persistence.Not to give up too soon, because the solution is probably there, right in front of you.I have learned to give every person a second chance, because first impression can often be misleading (derutant, induce in eroare)I used to think that there was one of the best solution to a problem, but I ‘ve learned that kind of thinking limits the possibility of great success.

How did you handle a challenge

I’ve identified the issue and find a solution. During a difficult financial period , I was able to negotiate a lot of contract and I met the targets set by the company. When the software development of our new product stalled , I coordinated the team which managed to get the schedule back on track.

We were able to successfully troubleshoot the issues and solve the problems within a very short period of time.

A long term client was about to take their business to a competitor. I met with the customer and I was able to change how handled the account on a day –to-day basis, in order to keep the business.

The key to solve a serious problem is the flexibility to detect and solve any problem always taking into consideration both the customer and the company interest.

How do you handle stress

Over the years I always successfully managed stress because my work was difficult and I have been in a difficult situation and often with angry customers, or colleagues or computer application problems, but I was able to manage the situations because I am very calm and tempered person, wise enough and well prepared.

Stress is very important for me. With stress, I do the best possible job. The appropriate way to deal with stress is to make sure I have the correct balance between good stress and bad stress. I need good stress to stay motivated and productive.I react to situations, rather than to stress. That way, the situation is handled and doesn't become stressful.I actually work better under pressure and I've found that I enjoy working in a challenging environment.From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.Prioritizing my responsibilities so I have a clear idea of what needs to be done when, has helped me effectively manage pressure on the job.If the people I am managing are contributing to my stress level, I discuss options for better handling difficult situations with them. I find that when I'm under the pressure of a deadline, I can do some of my most creative work.I'm not a person who has a difficult time with stress. When I'm under pressure, I focus, and get the job done.I find it exhilarating to be in a dynamic environment where the pressure is on.I find a past pace to be invigorating, and thrive when the pressure is on.I've done some of my best work under tight deadlines, where the atmosphere was very stressful.

I'm the kind of person who stays calm under pressure, and handles stress fairly easily.

How do you work with deadlines/outline/blueprint

I prioritize my responsibilities so I have a clear idea of what needs to be done when, has helped me effectively manage pressure on the job.

If the people I am managing are contributing to my stress level, I discuss options for better handling difficult situations with them. I find that when I'm under the pressure of a deadline, I can do some of my most creative work.I'm not a person who has a difficult time with stress. When I'm under pressure, I focus, and get the job done.I find it exhilarating to be in a dynamic environment where the pressure is on.I find a past pace to be invigorating, and thrive when the pressure is on.I've done some of my best work under tight deadlines, where the atmosphere was very stressful.