Intranets2012: Aligning your intranet to your business
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Transcript of Intranets2012: Aligning your intranet to your business
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Worldwide Intranet Challenge
Intranets 2012
Aligning your intranet with your business
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Vision
Strategy
Charter
Tactics
What does it all mean????
Case Studies
CVS CaremarkKPI: Improve employee engagementHow: • All news stories related to
CVS Caremark’s values
WIC rank: #5 for qst about values & culture#3 information about our customers#5 intranet home page
Discovery HealthKPI: Improve call centre product knowledgeHow: • Provide detailed product
knowledge (including information about competition)
• Obtain acknowledgements from staff when information changes
WIC rank: #2 overall#1 info about our products
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Research Institute Case Study
3.Develop content to support tasks
What content can support this task?
• Lists• Tools/templates/forms• Re-usable documents• Structured content• News• Reference material•
Collaboration/discussion
• Report/performance measures
2.Identify tasks to support KPIs
What tasks can support this KPI?
• Publish a research publication
• Promote my research paper
• Acknowledge funding and affiliations
1.Identify KPIs
Existing web site consisted of news.
Little relationship between the intranet and KPIs
20-30 KPI’s already existed. One of the main ones:# of research papers published and cited
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Vision
Strategy
Charter
Tactics
What does it all mean????
Which content types are most useful?(221 responses)
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Vision
Strategy
Charter
Tactics
What does it all mean????
“They [executives] want to see how the investment drives the business – how does the intranet support business goals? They want to
know that the business strategy is driving decisions about the intranet."
- Stacy Wilson, runs intranet management workshops for Melcrum Communications
Strategy, charter, vision, mission, purpose, tactics, manifesto….What does it all mean?
I’ve got the answer…
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Vision
Strategy
Charter
Tactics
What does it all mean????
“Provide an intranet that
supports your organisation’s KPIs”
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1. Identify Organisation
al KPIs
2. Identify tasks to support
these KPIs
3. Identify content to
support the tasks
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If you would like to participate in the WIC
Give Andrew your businessCard during
the conference