It is mostly because of your continued contributions and commitment to excellence that the future for all of us at Donnelly is as promising as ever.

Donnelly Goes Global By Dennis McMaster, President and COO

Donnelly will always have clients that choose U.S. based services. In fact, for 34 years Donnelly only offered U.S.

based contact center services to its clients and has employed thousands of Americans during this time. However,

our wholly domestic approach changed in 2015 when a key client challenged us with cutting their contact center

budget by a whopping 25%! After considering our client’s challenge, we concluded that our best option to retain

their business was to move some of the work to a near shore facility with lower cost points. In July 2015, we went

live in the Dominican Republic with a team of 18 - which allowed us to meet the client’s cost-cutting objectives.

Fast forward one year later, and Donnelly is running into a similar

challenge but on a much larger scale. Companies of all types and

sizes, including our clients and prospects, are forced to consider

alternatives in response to escalating costs in healthcare, labor,

and operating expenses here in the U.S.

Recently, Donnelly introduced Global Touch 360, a sensible

alternative to other offshore or near shore models found in the marketplace. The key to our model is our Atlanta-

based Program Control Center, a domestic laboratory that leverages a control group of CSP’s in Atlanta, tightly

coupled with a larger scale operation in near shore locations, such as the Dominican Republic and Guyana.

For our employees, Global Touch 360 provides tremendous opportunities for growth and career advancement!

Donnelly can now pursue larger clients, thereby expanding our potential

market and spurring our growth both domestically and abroad.

Control center specialists will serve customers and participate in process

design and improvements.

Our employees are able to participate in and obtain valuable experience

with a global operation.

Many team members, especially those in support roles, will have the

opportunity to travel abroad on business while supporting our Global Touch 360 initiative.

The addition of Global Touch 360 positions Donnelly to compete for U.S. and global opportunities at a higher level

than ever before. But, it is mostly because of your continued contributions and commitment to excellence that the

future for all of us at Donnelly is as promising as ever.

InTouch 360 InTouch 360 November 2016

Volume 4 Issue 11

Page 2 InTouch 360

Earn a $10 gift card each week for perfect attendance Arrive on time and complete your shift every day you are

scheduled Monday-Sunday to earn a weekly card

Earn a $100 gift card for perfect attendance

November 7 to December 18

*Eligibility Requirements: (1) Active Donnelly Employee (2) Customer Service Professionals (other employees will

have their own program – ask your manager).

November 30 Raffle Prizes Coach Signature C Muffler, Gander Mountain $50 Gift Card, Lenox Salad Bowl,

Adrianna Papell shopping passes, Drysdale $25 gift card, Griotts Garage Car Care Kit, Gander Mountain $50 Gift Card, Coach Leather Sketchbook,

Fire Mountain Gems Jewelry, Coach Leather Card Case and more

See prizes in 7th floor lobby display window All employees with weekly perfect attendance are automatically entered in the raffle

*

Michael Kors employees also have an

exciting holiday incentives and rewards program

Questions? See your Team Manager or HR

InTouch 360 Page 3

Enjoy Lunch on Us! By Martin Tighe, Founder and CEO As we approach the holiday season I am thankful for all our Donnelly employees. In appreciation for everyone’s hard work during this busy time of the year, meals will be provided on the following days for all employees:

Thanksgiving Day – Boston Market Turkey Dinner Cyber Sunday, November 27 - Pizza for Everyone! Cyber Monday, November 28 – Chick fil A Sandwiches, chips and cookies

On Friday morning, November 4th, Shari Ramsey (Director of Operations) and Wesley King (Workforce Manager) surprised everyone by offering a cooked-to-order breakfast with bacon, eggs, waffles, pancakes, coffee and juice hand delivered. Thank you to Shari and Wes for a wonderful treat. Thanks also to Sheila Anderson, Victoria Anderson, Dax Biagas, Tamirria Cade, Sean Ilenrey, Keisa Jackson and everyone else who pitched in and helped make and deliver the food.

“Shari, Wesley, and many others showed so much love in serving the staff and sending the ordered breakfast straight to your desk. It was made with love, delivered in love and ..... Oh, I guess we will just call it "A Love Thang!" Mary Ann Williams, CSP

Page 4 InTouch 360

Atlanta Furniture Bank Project

“helping turn houses into homes” On Saturday, November 5, Donnelly employees and family members met at the Atlanta Furniture Bank to assemble tables. Thank you to Anjel Barnes, Chris Hobgood, Wesley King, Dennis McMaster, and Charmaine Pinnock and family members. The tables and other furniture will be distributed to families in need.

Welcome to the Donnelly Family

Cameron Daron Raines

Born November 8 7 lbs 2 oz

19 inches long

Son of Tasheria West

Shamir Cory Howard

Born October 28

8 lbs 2.2 oz 19 inches long

Son of Nortrisa Blossomgame

InTouch 360 Page 5

“Cassie has been a wonderful asset to Donnelly; she came in ready and willing to accept any and all challenges. With that determination she has moved on from being a Customer Pulse Agent to Charming Charlie Charmer. She has that competitive spirit and with each new challenge she has never disappointed me and better yet herself.” Harriett Byrd

More about Cassie:

Cassie has been with Donnelly since July 2016.

Best thing about working at Donnelly: “The diversity and mixed personalities.”

Another thought to share: “Loyalty is important in any business. Consumer loyalty helps in building satisfaction and trust toward your service and products.”

Favorite hobbies: Spending time with friends, listening to music, and all women love to shop!

Favorite movie: Eve’s Bayou

Favorite quote: “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” Maya Angelou

Favorite Holiday: “Christmas”

People would be surprised to know I breed dogs in my spare time.

“Since beginning his employment with Donnelly, Lenon has exhibited all our core beliefs and values as his own! He is always professional and polite and always wears a smile! In the short time Lenon has been with us he moved from our catalog serving team to now being a part of our Charming Charlie team!” Harriett Byrd

More about Lenon:

Lenon has been with Donnelly since July, 2016 and describes himself as thankful!

Best thing about working at Donnelly: “The environment here at Donnelly is one that encourages success individually and collectively. I have been provided all that I need to excel at what I do.”

His Favorite Core Value is: “Integrity. We give ourselves the best chance to succeed when we hold ourselves accountable, when we perform to meet and exceed the expectations that are set for us as well as those we set for ourselves as professionals.”

Favorite Quote: “Love is always a choice and never an obligation”

Favorite Movie: Shawshank Redemption

Favorite Holiday: Christmas

Spotlight on Cassie Jackson Spotlight on Yolanda Cade

Spotlight on Lenon Lyons

Page 6 InTouch 360

When I’m not at Donnelly, I’m most likely “with family.”

Sheila Anderson – Excellence Sheila is so passionate about her work. The excitement on her face when she talks about customer service and Quality Assurance is refreshing! I love her energy and she motivates me to do my best for our customers. Thank You Sheila! Tiera Thomas Elaine Lumpkin - Teamwork “Ms. Lumpkin is our favorite front desk lady. She is not only seen manning the receptionist's desk on the 7th floor. She is also seen tidying up the break rooms and even taking calls like the rest of us. She puts in a lot of effort and can definitely rack up those extra hours. Ms. Lumpkin is truly a valuable team player at Donnelly!” Marie Garcia

Martez Dukes – Excellence, Respect “Martez does a terrific job keeping our office, break rooms, and restrooms clean. Thanks for all of your hard work and assistance preparing the office for the SOCAP event and cleaning up afterwards!” Kathy Bryan

Cheryl Simpson – Leadership “Cheryl Simpson is a breath of fresh air. Though I haven't been at Donnelly very long, I can truly say that the way a person greets, assists, lending a helping hand, all with a smile, says to me that a leader is present. There's an old adage which says the greater of you shall be the servant you. Cheryl's leadership ignites in her light by displaying a consistent B-Attitude. You never know why you cross paths in the lives of others but what we can learn is the lesson of how that person made us feel along the way. A lasting effect is to be able to carry on the torch of love knowing that someone has displayed and set the course of action through leadership. We must continue to allow others to praise our good works that the humility of greatness in our character will stand firm with all its might and lead the way to fulfill God’s purpose for the enrichment of man.” – Love Miray Newgo

Sean Ilenrey - Leadership “Sean is amazing. He is always available if you need an ear and he is someone who truly cares about how you are doing or feeling. He is a great example and mentor for Donnelly and I feel we are all truly lucky to have someone like Sean!” Tiera Thomas

Ron Hill – Teamwork, Integrity “Ron is always willing to pitch in and help out even if it means extra work. Ron dismantled all the workstations in the Cumberland 6th floor conference room so we could hold the SOCAP event on November 10. After the event was over Ron put all the workstations back in place. That is a team player!” Kathy Bryan

Nickolas Mason, Joshua Lettsome, Crystal Bennett - Teamwork “Nickolas, Joshua, and Crystal are our new seasonal team leads. Since beginning, they have been doing an exceptional job in the floor. The agents, leads and Team Managers are all so very appreciative of them for stepping in and stepping up! Excellent job guys!” Shari Ramsey

Elaine Lumpkin - Excellence “Elaine goes the extra mile to ensure many details are completed for client and prospect visits. Thank you Elaine for always helping Donnelly to shine for our many visitors!” Kathy Bryan

Khareem Mitchell - Excellence “Khareem has been my Recruitment Rock Star during 4th quarter. We've had to hire 200+ people, and no matter what changes have been thrown at us as far as headcount or schedules, Khareem never loses his positive attitude. He IS Excellence.” Danna Nordin

InTouch 360 Page 7

Hidden Talents at Donnelly Communications By Danna Nordin, Director of HR

Aletaia Myrie, Singer and Songwriter

Our fourth quarter focus at Donnelly is Spiritual and Emotional Well-Being, and part of what makes us emotionally healthy is doing what we love, like Aletaia Myrie. She has worked for Donnelly for over 4 years and has been part of the Utility Training & QA team for the past two years. Aletaia first discovered she enjoyed sing at about 5 years old. She would sing around the house and in a children’s choir at church. In middle school and high school, she participated in some talent shows and won first place. She was selected to sing the national anthem for her high school graduation.

After high school, Aletaia sang background for some local artists, as well as with groups and choirs. She writes all of her own songs, and her latest song, “Pursue your Dream,” is her first original released to all digital outlets. It can be purchased on iTunes, Apple Music, Spotify, Amazon, etc.

Aletaia also enjoys creating original t-shirts, business cards, banners, and other promotional items, but it’s more of a hobby in support of her career. Her favorite type of entertainment is attending live concerts and performing live. Her biggest struggles have been financial. Lack of money is a big hurdle to producing and releasing music. It’s very easy for her to juggle singing with Donnelly. Singing is her therapy, and Aletaia can always find time to sing. It’s her social life as well as her budding career.

Aletaia grew up in South Bend, Indiana and moved to Connecticut during middle school. She then finished high school and started college in California, arriving in Atlanta in 2009 to complete her business management degree. She has three sisters and two brothers and enjoyed growing up in a big family. Her mother was her biggest mentor; she encouraged her to write music and was supportive of her singing. Along the way, she had pastors who guided her in finding her inner gifts. They encouraged her to hold onto her faith.

Aletaia’s ultimate goal is to open up her own business, a music lounge. She wants to provide a platform for other artists with live music and great food. Entertainment is always popular, no matter what economic hardships people are going through. Aletaia believes that entertainment gives people a sense of hope and provides therapy.

Do you have another job, volunteer work, cause, business or other interest outside Donnelly Communications Inc. that you’d like to share? Please email me so we can tell your story in the next In Touch 360 Newsletter! –Danna Nordin dnordin@donnellycommunications.com

Page 8 InTouch 360

December Birthdays

1 Keisa Jackson

2

3 Sean Ilenrey

4 Essence Lofton

5 Ariana Dubois David Lee

6 Harry Taylor

7 Chelsi Spear

8 Tamirria Cade

9

10

11

12 Carolyn Hughes Daryll Brown Shantessa Love

13

Jonathan Jones Narkita Arrington

14

Elisa Duran

15 Donna Ambidwile Tamel Ryan

16

17

Jimmy Hall

18 Marveina Mack Lakeysel Perkins

19 20

21

22

D’Mayia Brinson

23

24 Latasha McLendon

25 Andre Turner Antonique Flowers

26 A’laun Lumpkin

27 Lamitchell Burnett

28 Jasmine Rosser Joy Reeves

29 30 Lori Merritt Regine Clark

31

Name Date Years of Service

Renee Banks 12/03/1996 20

Renika Ingram 12/04/2000 16

Lori Merritt 12/10/2007 9

Harriett Byrd 12/27/2011 5

Wesley King 12/27/2011 5

Charlie Rogers II 12/27/2011 5

Annette Bates 12/03/2014 2

Phoebe Butt 12/03/2014 2

December Anniversaries

Welcome

New Employees

See the InTouch 360 Intranet

for the list of October

new employees