INTERPERSONAL COMMUNICATION
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Transcript of INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION
DEFINITION
The exchange of information
- a vital part of everyday life
Three categories
-Oral
-Written
-Nonverbal
COMMUNICATION GOALS
Obtain useful information
Develop trust, show caring
Aid patient self-understanding
Relieve stress
Provide information &
problem solving skills
Encourage acceptance of responsibility
Encourage activities of daily living
PURPOSES OF COMMUNICATION
To inquire
To inform
To persuade
To develop goodwill
COMMUNICATION IN NURSING
Nurses communicate while:
Assessing patient care
Planning patient care
Implementing patient care
Evaluating patient care
NURSING COMMUNICATION
Nurses who communicate clearly
to patients get:
more cooperation
more feedback
more clarity
POOR COMMUNICATION
often results in:LonelinessUnhappinessPoor productivityEmotional and physical problems“The whole task of psychotherapy is the task of dealing with a failure
in communication”- Carl Rogers
EFFECTIVE COMMUNICATION
-The six Cs
Clear
Concise
Consistent
Correct
Courteous
EFFECTIVE COMMUNICATION
A positive attitude
Being a good listener
Maintaining confidentiality
Being considerate & courteous
Preserving self respect
Seeking understanding
INEFFECTIVE COMMUNICATION
Sender did not send the message they thought
Receiver didn’t hear the intended messageVerbal and nonverbal messages conflictMessage disguised by senderWords with multiple meaningsAbstract/confusing messageReceiver prepared to receive
another message
ELECTRONIC COMMUNICATION
Cell phones and pagers
Facsimile machines and scanners
Computerized information systems
Electronic mail (email)
Internet
Laser printers
Modems, laptops
INTERNATIONAL AND REGIONAL
-Need to consider:
Time zones
Holidays
Customs
Language
Clothing
DOMESTIC & INTERNATIONALCOMMUNICATION
Be aware of regional differencesResearch customs of communitiesBe aware of religious holidaysDo not make culturally or
religiously-based jokesDo not imitate language or accentsBe aware that words can have
different meanings
LANGUAGE
Avoid clichés, figures of speech
Avoid cute, fancy, trendy words
Use specific terms
Be aware of multiple definitions
Avoid slang/jargon
Avoid abbreviations/acronyms
Use visual aids
HOW DO WE COME ACROSS
Professional attireArrange for privacySit arm’s length awayRelaxed but attentiveFacial expressions and tone
should be friendly & interestedPay attention to body language of patient