Internship Report on General banking of Islami Bank Bangladesh Limited
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Transcript of Internship Report on General banking of Islami Bank Bangladesh Limited
7/21/2019 Internship Report on General banking of Islami Bank Bangladesh Limited
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Shovon
Particulars Page NoExecutive Summary v
Chapter 01 Introduction 01-071.1 Introduction 021.2 Background of the Study 03
1.3 Origin of the Report 031. Scope of the Study 01.! O"#ecti$es of the Study 01.% ðodology of the study 0'0%1.( )i*itations of the Study 0(
Chapter 02 Organizational overview 0-212.1 Origin of IBB) 0+2.2 &ission 0+2.3 ,ision 102. Strategic O"#ecti$es 102.! -eatures of IBB) 11'122.% Special -eatures of IBB) 12
2.( ore ,alues 132./ o**it*ents 132.+ -unctional epart*ent of IBB) 132.10 ierent Product and Ser$ices 1
2.10.1 • eposit Products 12.10.2 • In$est*ent Products Sche*es 1!'1%2.10.3 • Re*ittance Products Ser$ices 1%'1(2.10. • Ser$ices of IBB) 1('1/2.11 Organ ran of Isla*i Bank Bangladesh )i*ited 1+2.11 orporate Structure 202.13 orporate Infor*ation at a lance 21
Chapter 0! "heoretical #$pect$ 22-!03.1 e4nition of Bank and Banking 233.2 e4nition of Isla*ic Bank 233.3 O"#ecti$es of Isla*ic Banking 23. ierence "et5een on$entional and Isla*ic Banking 2'2!3.! RIB6 and its "asic features 2%3.% ierence "et5een RIB6 and Pro4t 2(3.( i$ision 5ise product and ser$ices of IBB) 2(
3./ eneral Banking 2/
3.+ e4nition of eneral Banking 2/'2+3.10 In$est*ent i$ision 2+
3.11 -oreign 78change i$ision 303.12 9u*an Resources i$ision 303.13 Research and e$elop*ent i$ision 30
Chapter 0% &eneral 'an(ing o) I''* !1-+2.1 eneral Banking of IBB) 32.2 6ccount opening Section 32
.2.1 • 6l':adeeah ;urrent 6ccount< 32
.2.2 • &udara"a Sa$ings 6ccount ;&S6< 33
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Shovon.2.2.1 Sa$ings 6ccount 6pplication -or* 3
.2.3 • &udara"a >er* eposit 6ccount ;&>R< 3!
.2. • &udara"a Special Notice eposit ;&SN< 3!
.2.! • &udara"a 9a## Sa$ings 6ccount ;&9S6< 3%
.2.%• &udara"a Special Sa$ings 6ccount ;&SS6< 3%
.2.( • &udara"a Sa$ings Bond ;&SB< 3%
.2./• &udara"a &onthly Pro4t eposit 6ccount
;&&P6<
3%
.2.+• &udara"a &uhor Sa$ings 6ccount ;&&S6< 3(
.2.10• &udara"a NRB Sa$ings Bond 6ccount ;&NSB6< 3(
.2.11• Students &udara"a Sa$ings 6ccount ;S&S6< 3(
.2.12• &udara"a -ar*ers Sa$ings 6ccount ;&-S6< 3(
.2.13• &udara"a :a?f ash eposit 6ccount ;&:6< 3/
.2.1 • &udara"a -oreign urrency eposit 6ccount;&-6<
3/
.3 6ccount @pdate 3/. 6ccount >ransfer 3/.! 6ccount losing 3+.% Issuance of cheque book 3+.( ash Section 0./ learing and Bills section 1
./.1 • >ypes of che?ue 1'2
.+ Local remittance section 2.+.1 • 6ny Branch Banking Ser$ice 3
.+.2 • Pay Order ;PO< .+.3 • e*and raft ;<
.+. • >elegraphic >ransfer ;>>< '!
.10 6lternati$e eli$ery hannel ;6< Ser$ice %.10.1 • I& ser$ice %
.10.2 • 6>& of IBB) (
.10.3 • ,isa ard /
.10. • iBanking +
.10.! • &o"ile Banking S&S Banking +'!1
.11 )ocker Ser$ice !1.12 ispatch section !2
.12.1 • In5ard !2
.12.2 • Out5ard !2
.13 7sta"lish*ent !2Chapter 0+ #nalytical #$pect$ +!-7!
!.1 6nalysis on the "asis of ?uantitati$e of selected "ank !!.1.1 Bank :ise deposit on 201 !!.1.2 Initial eposit to Open urrent and Sa$ings 6ccount !!
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Shovon!.1.3 &aintenance harge for urrent and Sa$ings 6ccount !%!.1. 6ccount losing harge for urrent and Sa$ings
6ccount
!(
!.1.! Pro4t rate of Sa$ings 6ccount !/
!.1.% Nu*"er of Branches !+
!.1.( Nu*"er of 6>& Booth %0!.1./ Nu*"er of >otal 6ccount Opened %1
!.2 A@7S>IONN6IR7 6N6)SIS %2!.2.1 7*ployees of IBB) pro$ide friendly ser$iceC %2
!.2.2 7*ployees of IBB) can eDciently sol$e custo*er
pro"le*C
%3
!.2.3 Is it easy to open account in IBB)C %
!.2. Ne5 che?ue "ook issuance ti*e of IBB) is accepta"leC %!
!.2.! Pay order issuance ti*e of IBB) is accepta"leC %%!.2.% Ne5 ,isa ard issuance ti*e of IBB) is accepta"leC %(
!.2.( 6>& ser$ice of IBB) is good %/!.2./ Ser$ice charge is good enough in IBB)C %+!.2.+ :aiting ti*e to get ser$ice fro* IBB) is longerC (0
!.2.10 Infor*ation of IBB) is a$aila"le to the custo*ersC (1
!.2.11 6re you found freedo* in your "anking acti$itiesC (2
!.2.12 usto*er satisfaction fro* the ser$ice of IBB)C (3Chapter 0, inding$. /ecommendation$. Conclu$ion 7%-77
%.1 -indings (!%.2 Reco**endations (%%.3 onclusion ((
/e)erence$ #ppendix 7-0
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Shovon
Chapter: 1Introduction
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Shovon
1.2 Background of the Study
Islami Bank Bangladesh +imited has significantly contributed in flow of internationaltransactions. #mong the private commercial bank of our country IBB+ is being kept the first
position in earnings the operating profit. *hy I have chosen this topic, because to focus the
general banking performance of IBB+ : its activities as based on Islamic 2hariah.
!his study is done to evaluate the overall activities of IBB+. ;indings of the study may benefit
the organi)ation itself to take strategic decision on its future plan to enhance the volume of
general banking. It may also benefit the readers as well as researchers who have particular
interests in international trade finance.
1.3 Origin of the Report
#s a part of the Bachelor of Business #dministration 5BB#6 course re9uirement, it is a $ weeks
loge internship program to introduce the students with the real life business administration. I
took the internship with Islami Bank Bangladesh +imited which stands a prominent name in
banking industry. I am proud to work as an internee with IBB+ and this eperience will surely
help me in my future career. !his advance working report has been prepared as a part of the
internship program. Being an intern the main challenge was to translate the theoretical concepts
into real life eperience. !he internship program and the study have following purpose(
!o get organi)e detail knowledge on the job responsibility.
!o compare the real scenario with the lessons learned at B<B!.
!o eperience the real business world.
!o fulfill the re9uirement of BB# program.
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Shovon
1.4 Scope of the Study
In my internship program, the scope of the work was as immense as I was assigned to work inevery department of the bank in I=><= B=#?@. I have tried to observe and understand the
all banking activities especially general banking activities and other day to day functions perform
in this branch. I also tried to understand different topic from the bank personnel.
1.5 O!ective" of the Study
#he road o!ective
!he main objective is to analy)e the performance of general banking of Islami Bank Bangladesh
+imited.
#he "pecific o!ective"
!o scrutini)e the account opening, account closing, cash receipt : payment process,
che9ue : bill clearing process of IBB+.
!o eamine the service fees, profit rate, number of branches : number of #! booths of
IBB+, 2IB+ : #IB+. !o analy)e the customer"s perception regarding the general banking of IBB+.
1.$ %ethodo&ogy of the "tudy
ethods followed to perform a job to complete a task are called methodology. In conducting this
study the following methodology was adopted in collecting data : information, preparation of
report.
!he methodology of report is given below(
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Shovon
1. Re"earch 'e"ign
!he study, 8eneral Banking of Islami Bank Bangladesh +imited is de"criptive in nature that
focuses on the function of general banking of IBB+. !o perform the study data sources were
identified and collected, they were classified, analy)ed, interpreted and presented in a systematic
manner and key points were found out.
2. Source" of data co&&ection
;or preparing the report I have collected data both from primary and secondary sources of data.
#nd both data sources are e9ually important for research purpose and preparation of the report.
i. (ri)ary "ource" >ractical desk work
;ace to face conversation with the officer
4irect observations
;ace to face conversation with the client
ii. Secondary "ource" #nnual reports of IBB+
4ifferent files : folders of IBB+
*eb base support from the internet
4aily diary 5containing my activities of practical orientation in IBB+ maintained
by me6 @lass notes of IB!=#
4ifferent journals: articles
4ifferent circulars issued by the IBB+
3. Re"earch In"tru)ent
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Shovon0uestionnaire is a research instrument : it is very easy to collect data.
i. #ype of intervie* )ethod
;ace to face interview is conducted to collect information.
ii. #ype of +ue"tion
2tructure 9uestions with five response categories have been used to conduct the survey.
iii. Si,e
!here are twelve 9uestions in the 9uestionnaire.
4. Sa)p&ing (&an2ampling plan is a definite plan for obtaining a sample from a given population.
i. #arget (opu&ation# group of individuals or items that similar one characteristic form which data can be
gathered and analy)ed is called a population. ere the population is all the individual
customer of IBB+.ii. Sa)p&e -nit/&e)ent
!he sample unit is the individual customer of IBB+"s I=><= Branchiii. Sa)p&e 0ra)e
2ampling frame is defined as the list or lists from which individuals are selected.iv. Sa)p&e (rocedure
?on-probability convenience sampling procedure is used in the survey.v. Sa)p&e Si,e
!he sample si)e is 3.5. #i)e (eriod of 'ata Co&&ection
In internship time period I have collected all the data.$. 'ata na&y"i"
!he primary data regarding customer perception about using general banking of IBB+ are
analy)ed using fre9uency distribution techni9ue.
1. i)itation" of the Study
!he main limitation here is as an internee I could not share all the information every time for the
organi)ation internal security. !here are some other limitations these limitations are as follows(
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Shovon !he major limitation faced in preparing this report was the sensitivity of the data. #s it is a
highly competitive market, if the margin information is released to other competitors, it may
have a negative impact on their business.
!ime limitation is also a big factor . !he duration of my internship >rogram was only two
months. But this allocated time is not enough for a complete and fruitful study.
I was not assigned for a specific task in each day. 2o I was not able to understand banking
activities deeply.
!he Bank was a busy one having heavy rush of people, whom officers need to deal with.
2o allocation of time for an internee is very much difficult for the officers of the bank.
@onfidentiality of data was another important barrier that was confronted during the conductof this study. 7very organi)ation has their own secrecy that is not revealed to others. *hile
collecting data on IBB+, personnel did not disclose enough information for the sake of
confidentiality of the organi)ation.
In many case, up to date information was not published.
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Shovon
Chapter 2
Organi,ationa& overvie*
2.1 Origin of IBB
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ShovonIslami Bank Bangladesh +imited hereinafter called IBB+ was established on arch $', $%&' as
a public limited company under @ompanies #ct, $%$' 5amended in $%%6 and as the first Islamic
Bank in the 2outh 7ast #sia. !he bank started commercial operation on arch '3, $%&' under
the ambit of Banking @ompany"s Ardinance $%, later on the Banking @ompanies #ct, $%%$ as
the first interest- free Islamic 2hariah based commercial bank with an objective of catering to the
need of ever increasing demand for Islamic 2hariah based financial products. !he IBB+ was
enlisted with 4haka 2tock 7change 54276 after issuing its share to the public in $%&C and also
enlisted with @hittagong 2tock 7change 5@276 in $%%. IBB+ is one of the 3 Blue @hip
companies of 427 since 33$ and also one of the '3 best companies of @27 since 333.
#uthori)ed @apital of the Bank is !k. 3,333.33 illion and >aid-up @apital is !k. $,3%%.%3
million having '',& shareholders with '.3%D foreign shareholding having largest branch
network 5total % Branches6 among the private sector Banks in Bangladesh as on '3th
2eptember 3$. !he bank was sponsored by ;ourteen ;oreign Institutions, local institutions, a
group of local businessmen representing various business groups and other important
personalities of iddle 7ast and 7urope. !he IBB+ provides a wide range of Islami banking
products and services. !he major portion of investment portfolio of IBB+ is towards corporate
while the rest is towards 27, speciali)ed schemes and retail investments.
2.2 %i""ion
!o establish Islamic Banking through the introduction of a welfare
oriented banking system and also ensure e9uity and justice in the field of
all economic activities, achieve balanced growth and e9uitable
development in through diversified investment operations particularly in
the priority sectors and less developed areas of the country. !o encourage socio-economic upliftment and financial services to the loss-
income community particularly in the rural areas.
2.3 i"ion
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ShovonIBB+"s vision is to always strive to achieve superior financial performance, be considered a
leading Islamic Bank by reputation and performance.
!o establish and maintain the modern banking techni9ues, to ensure soundness
and development of the financial system based on Islamic principles and to
become the strong and efficient organi)ation with highly motivated
professional, working for the benefit of people, based upon accountability,
transparency and integrity in order to ensure stability of financial systems. !o encourage savings in the form of direct investment.
!o encourage investment particularly in projects which are more likely to lead
to higher employment
2.4 Strategic O!ective"
!o ensure customers1 satisfaction.
!o ensure welfare oriented banking.
!o invest in the thrust and priority sectors of the economy.
!o pay more importance in human resources as well as financial capital.
!o ensure lucrative career path, attractive facilities and ecellent working
environment. !o ensure )ero tolerance on negligence in compliance issues both 2haria"h
and regulatory issues. !o motivate team members to take the ownership of every job.
!o ensure development of devoted and satisfied human resources.
!o encourage sound and pro-active future generation.
!o achieve global standard.
!o strengthen corporate culture.
!o ensure @orporate 2ocial =esponsibilities 5@2=6 through all activities.
2.5 0eature" of IBB
#n Islamic bank has several distinctive features as compared to its conventional counterpart.
@hapra 5$%&C, >>.$C-CE6 has outlined si essential differences as below(
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Shovon#bolition of interest 5=iba6( 2ince =iba is prohibited in the 0uran and interest in all its forms is
akin to =iba, as confirmed by ;u9aha and uslim economists with rare eceptions, the first
distinguishing feature of an Islamic bank must be that it is interest-free.
#dherence to public interest( #ctivity of commercial banks being primarily based on the
use of public funds, public interest rather than individual or group interest will be served
by Islamic commercial banks. !he Islamic banks should use all deposits, which come
from the public for serving public interest and reali)ing the relevant socio-economic
goals of Islam. !hey should play a goal-oriented rather than merely a profit-maimi)ing
role and should adjust themselves to the different needs of the Islamic economy.
ulti-purpose bank( #nother substantial distinguishing feature is that Islamic banks will
be universal or multi-purpose banks and not purely commercial banks. !hese banks are
conceived to be a crossbreed of commercial and investment banks, investment trusts and
investment -management institutions, and would offer a variety of services to their
customers. # substantial part of their financing would be for specific projects or ventures.
!heir e9uity-oriented investments would not permit them to borrow short-term funds and
lend to long-term investments. !his should make them less crisis-prone compared to their
capitalist counterparts, since they would have to make a greater effort to match the
maturity of their liabilities with the maturity of their assets.
ore careful evaluation of investment demand( #nother very important feature of an
Islamic bank is its very careful attitude towards evaluation of applications for e9uity
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Shovonoriented financing. It is customary that conventional banks evaluate applications,
consider collateral and avoid risk as much as possible. !heir main concern does not go
beyond ensuring the security of their principal and interest receipts. 2ince the Islamic
bank has a built in mechanism of risk sharing, it would need to be more careful in how it
evaluates financing re9uests. It adds a healthy dimension in the whole lending business
and eliminates a whole range of undesirable lending practices.
2.$ Specia& 0eature" of IBB
#ll activities are conducted on interest-free system in accordance with Islamic 2hariah
>rinciples.
Investment is made through different modes as per Islamic 2hariah.
Investment-income of the Bank is shared with the udaraba depositors according to an
agreed upon ratio ensuring a reasonably fair rate of return on their deposits. #ims to introduce a welfare-oriented system and also to establish e9uity and justice in the
field of economic operators. 7tends socio-economic and financial services to individuals of all economic background
with strong commitment in rural advancement uplift.
2. Core a&ue"
!rust in #lmighty #llah
#dherence to the spirit of Islamic 2hari"ah
onesty : Integrity
!ransparency : #ccountability
*elfare 4riven
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Shovon 79uity and Fustice
7nvironment @onsciousness
@ustomers ;ocus
=espect for all
4iscipline : cooperation
2. Co))it)ent"
!o 2hariah
!o the =egulators
!o the 2hareholders
!o the @ommunity
!o the @ustomers
!o the 7mployees
!o other stakeholders
!o 7nvironment
2.6 0unctiona& 'epart)ent of IBB
!he Islami Bank Bangladesh +imited 5IBB+6 provides several services to its customers by
several departments. !hese departments are dedicated to its millions of customers. !hese are
given follows(
17 8enera& anking27 0oreign /9change37 Inve"t)ent
2.1 'ifferent (roduct and Service"
2.1.1 'epo"it (roduct"1. 'epo"it (roduct" in oca& Currency
#l-*adeah @urrent #ccount
udaraba 2avings #ccount
udaraba 2pecial ?otice #ccount
udaraba 2pecial 2avings 5>ension6 #ccount
udaraba !erm 4eposit #ccount
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Shovon udaraba 2avings Bond #ccount
udaraba ?=B 2avings Bond
udaraba ajj 2avings #ccount
udaraba *a9f @ash 4eposit #ccount
udaraba onthly >rofit 4eposit #ccount
udaraba uhar 2avings 4eposit #ccount 2tudents udaraba 2avings #ccount
udaraba ;armers 2aving #ccount
udaraba <pohar 4eposit 2cheme
2. 'epo"it product" in 0oreign Currency udaraba ;oreign @urrency #ccount 5;@#6
udaraba 7porters" =etention 0uota #ccount 57=06
;oreign @urrency #ccount 5;@#6
;oreign @urrency #ccount 57=06
;oreign @urrency #ccount of 7>G 7nterprise
=esident ;oreign @urrency 4eposit #ccount 5=;@46
?on =esident Investors !aka #ccount 5?I!#6 for foreign port-folio
Investors. ?on-=esident !aka #ccount 5?=!#6 for ;oreign 4irect Investors.
;oreign @urrency #ccount for 7>G @ompanies 5;@#-7>G6
2.1.2 Inve"t)ent (roduct" ; Sche)e"
$. Inve"t)ent (roduct" Bai-urabaha
Bai-uajjal
Bai-Istijrar
Bai-2alam
Bai-2alam 5>re-shipment6
udaraba
usharaka
usharaka 4ocumentary Bill 54B6 Inland
usharaka 4ocumentary Bill 54B6 in ;oreign @urrency
ire >urchase under 2hirkatul elk 5>26
urabaha >ost Import 5>I6
urabaha Import Bills 5IB6
urabaha Import +@
urabaha ;oreign @urrency Investment 5;@I6 under 74;
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Shovon urabaha ;oreign @urrency Investment 5;@I6 under Balance of
;@4 #/@ Bai-uajjal Back to Back Bills
Bai-as-2arf 5;oreign 4ocumentary Bill( ;4B6
Bai-as-2arf 5;oreign @urrency @he9ues/4rafts( ;@46
udaraba ?=B 7ntrepreneur Investment 2cheme 5?7I26
2. <e&fare=oriented Inve"t)ent Sche)e" ousehold 4urable 2cheme 5426
ousing Investment 2cheme 5I26
!ransport Investment 2cheme 5!I26
@ar Investment 2cheme 5@I26
Investment 2cheme for 4octors 5I246
2mall Business Investment 2cheme 52BI26 #griculture Implements Investment 2cheme 5#II26
=ural 4evelopment 2cheme 5=426
icro 7nterprise Investment 2cheme 57I26
<rban >oor 4evelopment 2cheme 5<>426
icro Industries Investment 2cheme 5II26
*omen 7ntrepreneurs Investment 2cheme 5*7I26
>alli 8riha ?irman Beniyog >rakalpa 5>8?B>6
?=B 7ntrepreneurs Investment 2cheme 5?7I26
2olar >anel Investment 2cheme 52>I26
2.1.3 Re)ittance (roduct" ; Service"
1. 0oreign Re)ittance (roduct" =emittance @ard
;oreign 4emand 4raft
ajj >re-paid @ard
!ravel >re-paid @ard
;oreign =emittance 2ervices
@entral @rediting #ccount >ayment of 2pot @ash =emittances
22 ?otification
22 >ush >ull 2ervice
aintaining ?=4 : ?=! #ccount
2. In*ard re)ittance
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Shovon 7lectronic ;und !ransfer
2pot @ash
#pplication for >rogramming Interface
7ncashment of cash ;oreign @urrency
@ollection of ;.@. @he9ues /4rafts
>ayment of ;oreign !! : 44 5;!! : ;4463. Out*ard Re)ittance
!ravel purpose
2tudy purpose 52tudent ;ile6
edical purpose
Issuance of ;oreign !! : 44 5;!! : ;446
2elling/Issuance of ;oreign @urrency note
!ravel >re-paid @ard
@ommercial =emittance
4ifferent >rivate =emittance
2.1.4 Service" of IBB
1. Corporate Service"
Investment facilities against this #/c 5@orporate guarantee/certificate
needed6 2tanding Instruction facility for depositing 22 : ajj #/c
7isting B7;!? facilities through Bangladesh Bank
7isting B#@>2 service through Bangladesh Bank
2alary can be credited within one hour throughout the country
@entrali)ed foreign trade processing system
IBB+ Anline money transfer
2. #echno&ogy Ba"ed Service #ny Branch Banking 2ervices
I4 service
#! 2ervice
Hisa @ard
iBanking 2ervice
22 Banking
m@ash 2ervice
3. Other a&ue dded Service"
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Shovon
>ayment Arder 5>A6
4emand 4raft 5446
!elegraphic !ransfer 5!!6
+ocker
IBB+ *eb portal facility
+etter of @redit
Bank 8uarantee
;oreign Bank 8uarantee
7port Bills @ollection
2*I;!
IBB+ @all @enter
Islami Bank 2ervice @entre
4. #raining Service"
International( Afficials of ;oreign Banks on Islamic Banking
?ational( !raining of own manpower : others on Islamic Banking
Internship training for BB#/B# students on IB!=# 5Islami Bank
!raining : =esearch #cademy6
2.11 Organ 8ran of I"&a)i Bank Bang&ade"h i)ited
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Shovon
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IS)6&I B6NE 6PI>6) &6N67&7N>
E &6N67&7N> O&&I>>777F7@>I,7 O&&I>>77 IS)6&I B6NE S7@RI>I7S )I&I>7
6@I> O&&I>>77
IS)6&I B6NE -O@N6>IO
&6N6IN IR7>OR
OP7R6>ION :IN
I :IN
Retail in$est*ent 5ing
International "anking
RISE &6N67&7N> :IN
I>:IN
I
:IN
7,7)OP&7N> :
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GON7S ORPOR6>7 BR6N97S
,igilance s?uad& Secretariat
S96RI69 S@P7R,ISOR O&&I>77 R7,I7: O&&I>>77
'O#/ O I/EC"O/S. C#I/3#4
Shovon
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Shovon
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Shovon
2.12 Corporate Structure
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@hair ma
n
Hice
chairman
Board ofdirector
4eputy anaging4irector 5446
7ecutive Hice >resident57H>6
2enior Hice >resident 52H>6
Hice >resident 5H>6
#ssistant Hice >resident 5#H>6
2enior >rinciple Afficer 52>A6
>rinciple Afficer 5>A6
2enior Afficer
Afficer
#ssistant Afficer 58rade-$6
#ssistant Afficer 58rade-6
#ssistant Afficer 58rade-'6
Shovon
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Shovon
2.13 Corporate Infor)ation at a 8&ance
>Infor)ation a" per annua& report 214
?ame of the @ompany Islami Bank Bangladesh +imited
+egal 2tatus >ublic +imited @ompany
?ature Af Business Banking, ;inancial 2ervices
H#! =egistration ?o./BI? ?o. $%3$$3'$'
*ebsite www.IslamiBankBd.com
ead Affice Islami Bank !ower, 3, 4ilkusha
@/#, 4haka- $333, Bangladesh.
@ell 536 %C'33
2*I;! IBB+B44
4ate of Incorporation $' arch, $%&'
?umber of Branch(
!otal Branch
27/#griculture Branch
Gone
#4 Branch
Affshore banking <nit
%
'3
$
C'
3'
#! Booth(
Awn
2hared IBB+ 4eposit achine 5I46
C3
333 ''
4irectors $C
7mployees $',CE
2hareholders
>B holders
+ocal 2hareholders
;oreign 2hareholders
;oreign @orrespondents
3,&CE
',E
'.ECD
E.CD
E'
#uthori)ed @apital !k. 3,333 million
>aid up @apital !k. $3%%.%$ million
!otal Income !k. C&,3E million
=eserve ;und &,3%E.% million
8ross >rofit =atio E.3D
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Shovon
Chapter 3
#heoretica& "pect"
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Shovon
3.1 'efinition of Bank and Banking
Bank is an institution that deals in money and its substitutes and provides crucial financial
services. !he principal type of baking in the modern industrial world is commercial banking and
central banking. Banking eans J#ccepting 4eposits for the purpose of lending or Investmentof deposits of money from the public, repayable on demand or otherwise and withdraw by
che9ue, draft or otherwise.J !he concise oford dictionary has defined a bank as J7stablishment
for custody of money which it pays out on customers order.J In fact, this is the function which
the bank performed when banking originated. JBanking in the most general sense, is meant the
business of receiving, conserving : utili)ing the funds of community or of any special section of
it.J
3.2 'efinition of I"&a)ic Bank
#ccording to Argani)ation of Islamic @onference 5AI@6, KIslamic bank is a financial institution
whose statutes, rules and procedures epressly state its commitment to the principles of Islamic
2hariah and to the banning of the receipt and payment of interest on any of its operations.L
#ccording to 4r. Giauddin #hmed KIslamic Bank is essentially a normative concept and could be
defined as conduct of banking in consonance with the ethos of the value system of Islam.
J#n Islamic bank is a financial institution whose status, rules and procedures epressly state its
commitment to the principle of Islamic 2hariah and to the banning of the receipt and payment of
interest on any of its operationsJ
5#li : 2arkar $%%C, pp.3-C6
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Shovon
3.3 O!ective" of I"&a)ic Banking
!o offer contemporary financial services in conformity with Islamic ShariahM
!o contribute towards economic development and prosperity within the principles of
Islamic justiceM Aptimum allocation of scarce financial resourcesM and
!o help ensure e9uitable distribution of income.
3.4 'ifference et*een Conventiona& and I"&a)ic Banking
@onventional banking is essentially based on the debtor-creditor relationship between the
depositors and the bank on the one hand, and between the borrowers and the bank on the other.
Interest is considered to be the price of credit, reflecting the opportunity cost of money.
Islam, on the other hand, considers a loan to be given or taken, free of charge, to meet any
contingency. !hus in Islamic Banking, the creditor should not take advantage of the borrower.
*hen money is lent out on the basis of interest, more often it happens that it leads to some kind
of injustice. !he first Islamic principle underlying such kinds of transactions is that Jdeal not
unjustly, and ye shall not be dealt with unjustlyJ N(E%O. ence, commercial banking in an
Islamic framework is not based on the debtor-creditor relationship.
;or the interest of the readers, the distinguishing features of the conventional banking and
Islamic banking are shown in terms of a bo diagram as shown below(
S&. ?o. Conventiona& Bank" I"&a)ic Bank"
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Shovon$. !he functions and operating modes of
conventional banks are based on
manmade principles.
!he functions and operating modes of
Islamic banks are based on the principles of
Islamic Shariah.
. !he investor is assured of a
predetermined rate of interest
In contrast, it promotes risk sharing between
provider of capital 5investor6 and the user of
funds 5entrepreneur6.
'. It aims at maimi)ing profit without
any restriction.
It also aims at maimi)ing profit but subject
to Shariah restrictions.
. It does not deal with Zakat. In the modern Islamic banking system, it has
become one of the service-oriented functions
of the Islamic banks to collect and
distribute Zakat.
C. +eading money and getting it backwith interest is the fundamental
function of the conventional banks.
>articipation in partnership business is thefundamental function of the Islamic banks.
. Its scope of activities is narrower
when compared with an Islamic bank.
Its scope of activities is wider when
compared with a conventional bank. It is, in
effect, a multi-purpose institution.
E. It can charge additional money
5compound rate of interest6 in case of
defaulters
!he Islamic banks have no provision to
charge any etra money from the defaulters.
&. In it very often, banks own interest
becomes prominent. It makes no
effort to ensure growth with e9uity.
It gives due importance to the public interest.
Its ultimate aim is to ensure growth with
e9uity.
%. ;or interest-based commercial banks,
borrowing from the money market is
relatively easier.
;or the Islamic banks, it is comparatively
difficult to borrow money from the money
market
$3. !he status of a conventional bank, in
relation to its clients, is that of
creditor and debtors.
!he status of Islamic bank in relation to its
clients is that of partners
3.5 RIB and it" a"ic feature"
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Shovon!he word used by the 0uran concerning 1interest1 is =iba. !he literal meanings of =iba are
money increase, increase of anything or increment of anything from its original amount
5aududi $%E%, p.&6.
owever, all increases are not considered as =iba in Islam. oney may increase in business
activities as well. !his increase is not at all considered as =iba. !he increase, instead of being
prohibited 5aram6, is approved 5alal6 in Islam. Islam prohibits only those increases that are
charged on the loan with a prefied rate.
#bu Bakr al Fasas writes, J4uring the period of Ignorance the lender and borrower came to an
agreement that the borrower would pay back within a specified period the principal amount
along with the agreed upon ecess.J
Ibne ajar #skalani says, J7cess goods or money charged on and above principal amount is
=iba.J
!hus, any prefied etra amount charged on a specific amount of money or goods lent out is
called =iba.
!he most important characteristic of =iba is that it is the positive and definite result of money
when changed. In other words, when money begets money, without being echanged for goods
or services, it is called =iba. Its basic characteristics are(
It must be related to loanM
# prefied amount of money to be paid when dueM
# time is fied for the repaymentM and
#ll these elements for repayment are taken as conditions for loan.
3.$ 'ifference et*een RIB and (rofit
!here is debate on the similarity of riba and profit. In effect they are fundamentally different
from each other. !hese difference are given below
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ShovonS&. ?o. Ria (rofit
$ *hen money is JchargedJ, its imposed
positive and defines result is Riba.
*hen money is used in trading 5for e.g.6
its uncertain result is profit.
By definition , Riba is the premium paid
by the borrower to the lender along with
principal amount as a condition for the
loan.
By definition, profit is the difference
between the value of production and the
cost of production.
' Riba is prefied, and hence there is no
uncertainty on the part of either the
givers or the takers of loans.
>rofit is post-determined, and hence its
amount is not known until the activity is
done.
Riba cannot be negative, it can at best be
very low or )ero.
>rofit can be positive, )ero or even
negative.
C ;rom Islamic Shariah point of view, it
is Haram.
;rom Islamic Shariah point of view, it
is Halal.
3. 'ivi"ion *i"e product and "ervice" of IBB
Islami Bank Bangladesh +imited provides services in the following category(
8eneral Banking
Investment 4ivision
;oreign 7change 4ivision.
= 4ivision
=esearch and 4evelopment 4ivision
3. 8enera& Banking
8eneral banking provides the foundation of banker customer relationship through opening
account. !his is the most busy department and the daily transaction of concerned to the
customers for drawing or depository money, 2elling of instruments, collection of their
instruments providing other additional services to them and keep customer section busy. Afficers
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Shovonof this dept should possess the re9uired behaviors for optimum satisfaction of the customers. !he
Bank provides different type of accounts and special type of savings scheme under general Banking.
3.6 'efinition of 8enera& Banking8eneral banking department performs the core functions of bank, operates day-to-day
transactions of banking operation. 7very day it receives deposits from customers and meets their
demand for cash. It opens new accounts, remits customer"s money from one place to another
through issuing bank draft, pay order, telegraphic transfer, collects all bill like +ocal che9ue
collection, Inward bill collection and outward bill collection for customers. 2ince bank is bound
to provide these services every day, 8eneral banking is also known as retail banking.
8eneral banking department performs the majority functions of a bank. It is the core departmentof any bank. !he activities of general banking of IBB+ are mainly divided into the following
categories(
#ccount opening, update, transfer : closing section
Issuance of cheque book.
Cash section
@learing #nd Bills section
Local remittance section
Alternative Delivery Channel. Locker Service.
4ispatch section Establishment
%ode of ccount
Al - Wadeeah ode
udarabah ode
!nder mudarabah mode the follo"in# accounts are involved$
udarabah Savin#s Account %SA&
udarabah 'erm De(osit )ecei(t %'D)&
udarabah S(ecial *otice Account %SAC&
udarabah +a,, Savin#s Account %+SA&
udarabah Savin#s ond Scheme %SS&
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6. Bai &ode
H Bai'&ura"aha
H Bai'&ua##al
H Bai Sala*H Istisna
B. Share &ode
H &udara"aH &usharaka
. I#ara &ode
H 9irePurchaseunderShirkatul
&elkH I#arah
Shovon udarabah S(ecial Savin#s Scheme %SSS&
udarabah onthly ro/t De(osit %D&
udarabah uhor Savin#s Scheme. %SS&
3.1 Inve"t)ent 'ivi"ion
In general, Investment is the action of deploying funds with the intention and epectation that
they will earn a positive return for the owner 5Brokington $%&, p.&6. ;unds may be invested in
either real assets or financial assets.
Investment operation is the vital operation which earn greater share of total revenue. *ell
planned and appropriate investment policy frame work is a pre-re9uisite for achieving the goal of
the Bank i.e. implementation the special feature of the investment policy of the Bank is to invest
on the basis of profit- loss sharing system in accordance with the tenets and principles of Islamic
2hariah
# complete definition for the term JIslamic odes of ;inanceJ1 may be given as follows(
"The systematic and detailed Shariah rules that govern the contractual relationship of an
investment activity that can be applied for attracting money capital" (Fahmy & Sarkar).
<sually Islami banks around the world practices the following investment modes(
3.11 0oreign /9change 'ivi"ion
;oreign 7change means echange foreign currency between two countries. If we consider
P;oreign 7change" as a subject, then it means all kind of transactions related to foreign
currency. In other wards foreign echange deals with foreign financial transactions.
!here are three kinds of foreign echange transactions
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I*port
78port
Re*ittance
Shovon
3.12 @u)an Re"ource" 'ivi"ion
!he uman =esource 4ivision performs the activities related to administration and personnel.
!he main functions of =4 are(
2election and recruitment of new personnel
#ppropriate placement of human resources
aintain the detail about transfer, promotion and leave of personnel
!raining and development of human resource
3.13 Re"earch and 'eve&op)ent 'ivi"ion
!his division is maintained to do the research and development work to innovate new products
and services as well as to improve eisting products and services. It is the bank which has
recharge and training center that train the new employee of the bank it also train internee that
other bank do not do.
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Shovon
Chapter 4
8enera& Banking of IBB
4.1 8enera& Banking of IBB8eneral banking is the heart of any bank. In this division bank does lots of work. !hese are
includes #l *adia( - It means to keep something is safe o safety. @urrent account is conducted
under #l *adia system. udaraba mode( - It is a business contract between two or more parties.
In here one party give $33D capital but not take any part in business activities and another party
give his labor in business activities. !he principle of profit/loss distributing in mudaraba is called
loss bearing and profit shearing. In this mode client is called 2aheb-#l-aal and bank called
udarib. <nder this agreement profit distribution under agreed ratio and loss 5if any6 will be
born by 2aheb #l all. !he bank distributes minimum CD of its investment -income earned
through deployment of udaraba 4eposits among the mudaraba depositors.
4.2 ccount opening Section
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ShovonBanker-customer relationship begins with the opening of an account by the customer. Apening of
an account binds the same into a contractual relationship. But the selection of customer is very
crucial. In fact, frauds and forgery of all kinds start by opening of an account by the customer5s6.
2o, IBB+ takes etra care in its selection to choose right customer. IBB+ officer opens different
types of account on the re9uest of clients. !he procedure of opening account is given bellow(
4.2.1 &=<adeeah ACurrent ccount7
Islami Bank Bangladesh +imited operates #l-wadeah @urrent #ccount on the principles of #l-
wadeah. !he Bank commits to refund money deposited in these #ccounts on the demand of
customers. An the other hand the Bank takes permission from customers that the Bank may
utili)e their money. @ustomers may operate these #ccounts as their desires. ?o profit is
disbursed in these #ccounts and depositors do not bear any loss.
Reuired 'ocu)ent"
@omplete account opening form
inimum deposit !k.$333/-
3 @opies passport si)e photographs of every operators duly attested by introducer
Identification proof like ?ational I4 @ard/>assport/@hairman certificate
$ copy photograph of nominee duly attested by the accountholder
2ignature of Introducer
4.2.2 %udaraa Saving" ccount A%S7
In the perspective of these #ccounts the Bank is 1udarib1 and customers are 12hahib #l-al1. An
behalf of depositors, the Bank invests their deposited money and distributes minimum CD of
investment-income earned through deployment of udaraba funds among udaraba depositors
after the closing of the year.
udaraba savings account is opened under the udaraba principal of Islami 2hariah. <nder the
above principal the clients is the 2haheb-#l al and the Bank is udarib. udaraba 2aving"s
accounts are mainly meant for ?on-!rading customers who have some potential saving with
small no. of transactions taking place. ore than one person can open and operate a udaraba
savings account. # guardian on behalf of a minor can open a udaraba 2avings #/@. In which
case a declaration stating the date of birth of the minor should be obtained from the guardian.
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Shovon#s per Bangladesh Bank instruction %3D of 2B deposits are treated as time liability and $3D of
it as demand liability. In IBB+ there is a restriction about drawing money from 2B account but
any time accounts holder may draw money of any amount with prior notice. 8enerally
householders and individuals are the clients of this account.
Reuired 'ocu)ent"
@omplete account opening form
3 copies passport si)e photographs of account holder duly attested by introducer
$ copy photograph of nominee duly attested by the accountholder
Identification proof like ?ational I4 @ard/>assport/4riving license
Initial deposit !k.C33/-
Introducer signature
4.2.2.1 Saving" ccount pp&ication 0or)
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Shovon
4.2.3 %udaraa #er) 'epo"it ccount A%#'R7
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Shovonudaraba !erm 4eposit =eceipt 5!4=6 is a profit bearing account which offers returns by
depositing money for fied period of time based on udaraba concept. !hese deposits are
repayable subject to a period of notice and hence known as time deposits or time liabilities
meaning thereby that these are withdrawable subject to a period of notice and not on demand.
!k.$333/- and multiple of !k.$33/- for the period of ' months, months, $ months, months
and ' months can be deposited.
Reuired 'ocu)ent"
@omplete account opening form
3 copies passport si)e photographs of account holder duly attested by introducer
$ copy photograph of nominee duly attested by the accountholder
Identification proof like ?ational I4 @ard/>assport/@hairman certificate
inimum deposit !k.$333/-
Introducer signature
4.2.4 %udaraa Specia& ?otice 'epo"it A%S?'7
udaraba 2pecial ?otice 4eposit 52?46 is a profit bearing udaraba deposit suitable for you
if you are involved in business or your transactions are fre9uent but does follow a pattern. It
enables you to operate a kind of @urrent #ccount which incurs profit.
Reuired 'ocu)ent"
@omplete account opening form
3 copies passport si)e photographs of account holder duly attested by introducer
$ copy photograph of nominee duly attested by the accountholder
Identification proof like ?ational I4 @ard/>assport/@hairman certificate
inimum deposit !k.C333/-
Introducer signature
4.2.5 %udaraa @a!! Saving" ccount A%@S7
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ShovonIBB+ has introduced a scheme in the name and style of 1udaraba ajj 2avings 2cheme1 to
facilited the intending uslims to perform ajj properly at appropriate age. !his is purely a
savings scheme for performing hajj.#ny uslim intending to perform ajj by bulding-up
deposit in ajj 2aving #ccount re9uired for meeting ajj epenses will select one from the C
alternative choices based on duration of period from $ year to C years for building up savings
by monthly installments.
4.2.$ %udaraa Specia& Saving" A(en"ion7 ccount A%SS7
udaraba 2pecial 2avings 5>ension6 #ccount of C-year or $3-year term may be opened for
monthly deposits of !k. $33.33, !k. 33.33, !k. '33.33, !k. 33.33, !k. C33.33, !k. 33.33, !k.
E33.33, !k. &33.33, !k. %33.33, !k. $333.33 and ultiple of thousand upto !k. 3,333.33 only.
#fter maturity of the account, the account holder will be paid his deposited amount with profit
earned at a time or on installment basis. !he parents or legal guardians shall be allowed to open
this account jointly with a minor
4.2. %udaraa Saving" Bond A%SB7
>ersons aged $& years and above shall be eligible to purchase udaraba 2avings Bond in single
name or in joint names, 7ducational Instituions, @lubs, #ssociations and other non-trading and
non-profit socio-economic institutions shall also be eligible to purchase Bonds in the name of theinstitutions. 8uardians shall be allowed to purchase Bonds jointly with a minor mentioning the
age of the minor. udaraba 2avings Bond shall be available I !k.$333, !k.C333, !k.C333,
!k.C3333, $, 33,333, !k.C, 33,333 and !k.$3, 33,333 denominations
4.2. %udaraa %onth&y (rofit 'epo"it ccount A%%('7
#ny individual may open this #ccount by depositing money a minimum amount of !aka
$33,333/- and multiples thereof at a time for five years only. onthly provisional profit shall be
given to the #ccount just after completion of minimum '3 days from the date of opening of the
#ccount. !he profit amount shall be adjusted on completion of each accounting year after
declaration of final rate of profit.
4.2.6 %udaraa %uhor Saving" ccount A%%S7
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Shovon#s per Islamic 2hariah, it is ;ard for a husband to pay uhorana to his wife. IBB+ introduces
this #ccount for creation of opportunities to establish this ;ard. #ny conscious husband may
open #ccont in the name of his wife for monthly installment of !k. C33/-, !k. $,333/-, !k. 333/-
!k. ',333/-, !k. ,333/- and !k. C,333/- only in C years and $3 years terms.
4.2.1 %udaraa ?RB Saving" Bond A%?SB7 ccount
!he ?on-=esident Bangladeshi 5?=B6 aged $& years and above who have been serving abroad
and his family members will be eligible to purchase udaraba ?=B 2avings Bond maintaining
the denomination of !k.C,333, !k.C3,333, !k.$,33,333, !k.,33,333, !k.C,33,333 and
!k.$3,33,333 in Bangladesh @urrency for a period of C or $3 years term. #n epatriate may
purchase this bond in the name of his/her minor children as per usual terms and conditions
applicable to other deposit products.
4.2.11 Student" %udaraa Saving" ccount AS%S7
*ith a view to grow up savings habit among the minor students, to gather knowledge about
banking services and modern technology the 2tudent udaraba 2avings #ccount has been
introduced. 2pecial privileges have been offered in this account. !he privilege to the minor
students and encourage them to make savings in Banks that will be helpful for them to make a
big savings little by little for completion of higher education. #ny guardian can open this accountin the name of students below $& years of any educational institutions by showing Identity @ard
with !k.$33/- as initial deposit only.
4.2.12 %udaraa 0ar)er" Saving" ccount A%0S7
*ith a view to grow up savings habit among the farmers to involve them in banking transaction
considering their contribution to the financial activities, to bring them under the banking arena
and to increase ;inancial Inclusion of the country to encourage them to make savings in Banks
that will be helpful for them to make a big savings little by little to enhance their financial
strength at the time of their crucial need. !his account can be opened by depositing !k.$3/- only
4.2.13 %udaraa <af Ca"h 'epo"it ccount A%<C'7
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Shovon!o implement your noble desire, this #ccount may create cash wa9f at a time or may start with a
minimum deposit of !k. $3,333/- 5!aka ten thousand only6 and the subse9uent deposit shall be
made by installments5s6 in thousand taka or in multiple of thousand taka. >rofit of this account is
utili)ed for social and human welfare as per instruction of the account holders
4.2.14 %udaraa 0oreign Currency 'epo"it ccount A%0C'7
!his #ccount may be opened by depositing minimum <2 Q$,333/- at designated Branches of the
Bank. Bangladeshi nationals residing, working and earning abroad, foreign national residing in
Bangladesh and also foreign firms registered abroad and operating in Bangladesh foreign
missions and their epatriate employees are eligible to open this #ccount. !he #ccount-holder
will get profit as per rules and regulation.
4.3 ccount -pdate
!hose who opened account before '$ arch 3$$ are eligible to update their account according
to new rules of Bangladesh Bank, #ccounts maintenance department, section ', anneure
E5b6.Atherwise their account will be temporary deactivated. @ustomers have to update account
for their own safety.
'ocu)ent" needed to update an account
@omplete account opening form
3 copies passport si)e photographs of account holder duly attested by introducer
$ copy photograph of nominee duly attested by the accountholder
Identification proof like ?ational I4 @ard/>assport/4riving license
4.4 ccount #ran"fer
@ustomer has to submit an application mentioning that he/she wants to transfer his/her #/@ to his
desired Branch and the officer will verify the signature, @ustomer has to be certified by different
department of Bank that he/she has no liabilities to the bank. !hen total particulars of #/@ holder
will prepare and sent to the @ustomer1s desired branch. +iability of =ecogni)er is secondary and
account holder is >rimary.
4.5 ccount C&o"ing
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ShovonIf the @ustomer wants to close his #/@, he writes an application to the manager urging him to
close his #/@. 4ifferent procedure is followed in cash of different types of #/@ to close. ;ied
deposit #/c is closed after the termination of the period.
#o c&o"e an account:
#ccount holder re9uires applying in a specific form with full signature.
e/she/they must surrender the unused leaves/che9ue book provided by the bank.
Herification of signature and approval by operation head.
@lose the account.
An closure of the account, the bank will pay the credit balance 5if any6 of the account and
any profit due to the customer5s6.
4.$ I""uance of cheue ook
@he9ue Book is issued to the new customer after opening account. # che9ue re9uisition is
received from the customer for giving a new che9ue book containing a specific number of pages
mentioned by customer. !wo separate @he9ue books are given for current and savings accounts.
#*@# @he9ue book consists C3 and $33 leafs, while 2# @he9ue book contains 3 leafs.
!here is a @he9ue issue register in this regard, where @he9ue book numbers, leaf number, date of
issue, signature of the #/@ holder etc, information are kept properly. #ll the necessary numbers
are sent to the computer department to give entry in the program.
4. Ca"h Section
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Shovon!he cash section of IBB+ plays very significant role in general banking department
because, it deals with most li9uid assets. Basically cash department is the most vital and
sensitive department of the branch which deals with all kinds of
transaction in cash. #ll cash receipts and payments are made through this department. !his
section receives cash from depositors and pay cash against che9ues, draft, pay order 5>A6, etc.
over the counter. !his section accepts che9ues from the depositors for payment in cash. !he
drawer who wants to receive money against che9ue comes to the payment counter and presents
the che9ue to the officer. e verifies the following information(
4ate of the che9ue
2ignature of the account holder
aterial alteration
*hether the che9ue is crossed or not
*hether the che9ue is endorsed or not
*hether the amount in figure and in word corresponds with each one
!hen the officer checks the che9ue from the computer for further verification. ere
is the following information that is checked.
*hether there is sufficient balance or not
*hether there is stop payment instruction or not
*hether there is any legal obstruction or not
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Shovon
4. C&earing and Bi&&" "ection
# che9ue is a bill of echange drawn on a specified banker and not epressed to be
payable otherwise than on demand. N2ection , ?egotiable Instrument #ct, $&&$O
# che9ue may be an open che9ue 5which can be presented for payment by the
holder6 or a crossed che9ue 5which can be paid only through a collecting banker.6
@he9ues of its customers are received for collection from other banks. In case of
receiving che9ues, following points should be checked very carefully(
!he che9ues should not carry a date older than the receiving date for
more than months. In that case it will be a stale che9ue and it will not
be allowed for collection. !he amount in figure and words in both sides of the pay-in-slip should
be same.
!he name mentioned in the che9ue should be same in both side of the pay-in-slip and it should be the same with the name mentioned in the
che9ue. !he che9ue must be crossed.
!he place where banks meet and settle their dues is the clearing house.
4..1 #ype" of cheue
In*ard c&earing cheue": Inward che9ues are those ones drawn on the respective
branch which have been presented on other banks and will be cleared/honored
through the clearing house. 0or e9a)p&e the che9ue drawn on IBB+, ead Affice.
Out*ard Cheue": !hese che9ues are received on the counter from other banks.
!here are ' types(
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Shovon 4rawn on another branch of IBB+. !hese are called Autward Bills for @ollection
5AB@6.
4rawn on another bank, which is situated in the clearing house area. !his che9ues
are called clearing che9ue
4rawn on another bank, which is situated outside the clearing area. !his che9ues
are also called as AB@.
4..1.1 Out*ard Bi&&" for Co&&ection AOBC7
AB@ are those che9ues drawn on other banks which are not within the same clearing
house. #n officer gives AB@ seal on this type of che9ues and later sends a letter to
the manager of the branch of the same bank located in the branch on which che9ue
has been drawn. #fter collection of that bill, branch advice the concerned branch in
which che9ue has been presented to credit the customer account through IB@#. In
absence of the branch, officer sends a letter to the manager of the bank on which the
che9ue is drawn. !hat bank will send pay order in the name of the branch. !his is
the procedure of AB@ mechanism.
4..1.2 In*ard Bi&&" for Co&&ection AIBC7
#ll clearing che9ues are not received on the counter.2ome che9ues are received from other source for collection. !hese che9ues are received from other branch of
IBB+. !hese che9ues are settled by sending IB@#.
4.6 oca& re)ittance "ection
2ending money from one place to another place for the customer is another important service of
banks. #nd this service is an important part of country1s payment system ;or this service, people,especially businessmen can transfer funds from one place to another place very 9uickly.
!here are si kinds of techni9ues for remitting money from one place to another place. !hese
are(
#ny Branch Banking 2ervice
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Shovon 4emand 4raft
>ay Arder
!elegraphic !ransfer
!elephone !ransfer
ail !ransfer
IBB+ sells and purchases >.A, 44, and !.!. to its customers only. It does not offer remittance
service fre9uently to those other than its customer.
4.6.1 ny Branch Banking Service
IBB+ has introduced its Anline Banking service since 33.#t this time IBB+ has able to
connect in its entire % branch by online banking for providing the better customer service to
clients. =egistration is re9uired to get this service. It could be mentioned here that Anline
Banking does not refer to internet Banking. It is basically #?R branch banking.
2ervices
@ash 4eposit
@ash *ithdraw
;und !ransfer
#ccount 2tatement
Balance In9uiry
Investment =ecovery
#ran"action i)it
!here will be no limit for @ash 4eposit and ;und !ransfer.
;or @ash *ithdrawal, transaction limit will be !k.$3, 33,333 per day per account.
Charge"
*ithin the district for Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mount up to
t( 20.000 i$ charged y t( 1+
*ithin the district for Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mountaovet( 20.000 i$ charged y t( 1+8 3.3 for net per thousand of part
thereof . Inter i$trict)or Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mount up to
t( 20.000 i$ charged y t( 209
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Shovon Inter i$trict)or Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mount up to
t( 20.000 i$ charged y t(2098 S 3.'3 for net per thousand of part thereof 6ithin the ivi$ional City #rea)or Ca$h epo$it 5 6ithdrawal 5
"ran$)er #mount up tot(10. 00.000 charge$ i$ ;ree. But not more than
5two6 times in a day. Hat will be applicable as per 8ovt. rule.
epo$itor:$ national id card:$ photocopy i$ re;uied )or aove t( +000depo$it9
4.6.2 (ay Order A(O7
!his is the service for the people. # person can do pay order transaction without having bank
account >ay Arder an instrument which is used to remit money within a city through banking
channel the instruments are generally safe as most of them are crossed.
4.6.3 'e)and 'raft A''7
4emand 4raft 5446 is an instruction payable on demand. It is a negotiable instrument issued by
the branch of a bank containing an order to another branch of the same bank to pay fied sum
money to a certain person or order of demand. !his instrument can be purchased by a customer
from a particular bank for himself and can be handed over to the purchaser for delivery to the
beneficiary. !he payee or beneficiary will claim the amount of money in the instrument by
producing the same to the concerned paying branch. 4emand draft may be paid in cash to the
payee on proper identification or the amount may be credited to his account 5in case of #/@
holder of the bank6. Banks issue draft for nominal commission .!he commission depends upon
the amount to be transmitted. !he purchaser of the 44 needs not to be a customer or account
holder of the bank.
0&o* chart for a ''
Page = +eneral Banking of IBB)
#pplication
2ubmitted to
branch
Issuing branch
prepares 44
Branch gives
44 to
purchaser
>urchaser
sends 44 to
payee
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Shovon
4.6.4 #e&egraphic #ran"fer A##7
!elegraphic !ransfer 5!!6 is another widely used mode for remittances of funds. !! is 9uicker
than 44. If an applicant wants to remit the amount urgently to the payee in another city or
district he may re9uest the issuing branch to send it by !!. ;or !! a branch sends a telegram
instead of airmail. !he branch usually recovers from the telegram charges in addition to the usual
service charges. # !! could be epress or ordinary and it is always sent in coded-form.
@orporate branch follows the following procedures in case of !! issuing-
!he customer deposits money in the branch.
!he customer obtains a cash memo containing !! serial number.
!! serial number, notifying party name are mentioned in the tele massage.
!he tele department confirms transmission of the tele.
(oint" (ay Order 'e)and 'raft #e&egraphic #ran"fer
A##7/9p&anation >ay Arder gives the
payee the right to
claim payment from
the issuing bank.
4emand 4raft is an
order of issuing bank
on another branch of
the same bank to pay
specified sum of
money to payee on
demand.
Issuing branch
re9uests another
branch to pay
specified money to the
specific payee on
demand by telegraph.
(ay)ent >ayment from issuing
branch only.
>ayment from ordered
branch.
>ayment from ordered
branch.
Page = !0eneral Banking of IBB)
>aying branch
pays the
amount
>ayee presents
44 to branch
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Shovon8enera&&y u"edto Re)it fund
*ithin the clearing
house area of issuing
branch.
Autside the clearing
house area of issuing
branch.. >ayee can also
be the purchaser.
#nywhere in the
country.
(ay)ent(roce"" of thepaying ank
>ayment is madethrough clearing.
@onfirm that the 44 isnot forged one.
@onfirm with sent
advice.
@heck the K!est @odeL
ake payment.
@onfirm issuing branch
@onfirm >ayee #/@.
@onfirm amount.
ake payment.
=eceive advice.
Charge Anly commission @ommission S tele
charge
@ommissionS
!elephone
4.1 &ternative 'e&ivery Channe& A'C7 Service
Islami bank provides its customers #4@ service for better customer service. #4@ helps to
provide banking service within short time. @ustomers can use #4@ service for time consuming.
It is also very easy to use. #4@ includes(
4.1.1 I'% "ervice
I4 is deposit machine. @ash, pay order, che9ue and different types of bills can be deposited
safely through this machine. #fter depositing money in I4 bank employee open it and fi the
cash in depositors account within hours.
Convenience of I'%
• It is a helpful service for businessman. !hrough this they can keep their money safely in
bank any time.
• >eople can pay the bills, cash, che9ue through the I4 machine.
• It can be used in holiday.
• It can be used /E.
• ?o need to fill deposit slips.
• ?o need to stand in long 9ueues.
(roce""
• #ccount name, number and other details have to right on the envelope.
• !hen enter the money into the envelope. Anly $33 notes can be entered in each envelope.
• If the amount is high then more envelopes have to use.
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Shovon• 4enominate the amount on the envelope.
• 7nvelope should be closed.
• !hen enter the branch name and account number on the machine.
• !he machine will give a transaction number, write it onto the envelope.
• !hen the screen will show small details about the transaction.
• #fter checking details press right or ok button. !hen deposit window will open for 3
seconds, then the amount have to deposit.
• # deposit slip will be given by the machine.
So it i" an ea"y and he&pfu& proce"" for the cu"to)er a" ecau"e they u"e it any*hereanyti)e.
4.1.2 #% of IBB
;ull abbreviation of #! is K#utomated !eller achineL which acts like a teller point in a
bank who takes and gives money over the counter. #! is same as teller point but it run
automatically through identity like card and password. It does not need any slip or @he9ue but
it is very much based on #/@ holder"s #! card and it"s >assword. !hose who are entitled for
#! card, bank has provided them a password against every single card. !his is like a debit
card. >eople can deposit their money in a bank account and they have entitled withdraw their
money through #! card, which is applicable for hours a day and 'C days in a year. It
has different name such as #!, hours banking card, money link card, e-cash, ready cashetc.
IBB+ has introduced its #! Banking service since 333. Being the largest in online
connectivity among the branches we are capable of providing the better customer service to
their clients.
IBB+ >rovides #! facilities for its customers. IBB+ #!"s works /E. @ustomers who
have 7-cards can access the #! hours. IBB+s #! linked with 0 cash, Hisa and master
card network. ?ot only the customer of IBB+ but also other customer of those networks can
access the IBB+ #!.
dvantage" of -"ing a #% Card Of IBB
• It takes less time to complete a purchase
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Shovon• It keeps you within budget
• !hey1re easier to get than a credit card
• Rou can easily get cash
Con" of u"ing #% Card of IBB
• @annot access in all other bank"s booth
• +imitation of #! booth rather than other bank
• @lients don"t know about the eact location of IBB+ #! booth.
4.1.3 IS CR'
Hisa 4ebit is a major brand of debit card issued by Hisa in many countries around the world.
?umerous banks and financial institutions issue Hisa 4ebit cards to their customers for access to
their bank accounts. In many countries the Hisa 4ebit functionality has been added to eisting
#! cards to allow customers to use the card for internet and point of sales transactions.
IBB+ provide visa card to all its clients free for one year. ?ew account holder of IBB+ can get
visa card without any re9uisition : also old account holder can get visa card replacing their
previous #! card. IBB+ introduced its visa card in 3$.
Benefit" of vi"a card of IBB
Card enefit"
• 7plore the world of benefits that come with your Hisa card.
'i"count"
•8et the greatest deals from the greatest brands.
Card enefit"
• @heck out the all the perks with Hisa credit or debit card.
(ay i&&" and ta9e"
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Shovon• 7asily pay bills, track spending and stay on budget.
i"a Checkout
• #n easier way to pay online.
#rave& *ith i"a
• 7plore all the benefits and protections of traveling with Hisa card.
aving a visa card in your wallet is a great tool for making convenient purchases. In this episode
4.1.4 iBanking
Islamic Bank Bangladesh +imited has been devoted to serving its customers since inception. *e
are committed to introduce new services and to make eisting services faster and better than
ever. iBanking is a cornerstone of our strategy, designed to accelerate our commitment to green
banking and to enable customers to do banking at their own convenience. !hey have introduced
to new services to all iBanking customers that reflect their continuous endeavor to put the
strategy into action. *herever their clients are, using iBanking now they can-
2earch ;!! essage.
2earch ;44 >ayment.
!ransaction 2ummery.
@learing Instrument 2tatus.
i!runsfer 5;und !ransfer6.
i=echarge 5obile #irtime !op <p6.
*ima =echarge. 5Banglalion, 0ubee6
<tility Bill >ay.
Thidmah @redit @ard- Bill >ay.
#ccount ?o *ithdrawal.
anage @he9ue 5Issue, =e9uisition : 2top @he9ue >ayment6.
I!ransfer-7;! 5!ransfer to Ather Bank6.
HI2# Instant >ayment.
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Shovon4.1.5 %oi&e Banking
3oile an(ing refer" to the u"e of a ")art phone or other ce&&u&ar device to
perfor) anking ta"k" *hi&e a*ay fro) your ho)e co)puter "uch a" )onitoring account
a&ance" tran"ferring fund" et*een account" i&& pay)ent and &ocating an #%.
I"&a)i Bank )Ca"h i" the %oi&e Banking of I"&a)i Bank Bang&ade"h i)ited *here the
cu"to)er" of any )oi&e co)pany take the 24 hour" of )oi&e anking "ervice" fro)
any*here of the country *ithout going to any ranche" )Ca"h.
<here and ho* the tran"action" *i&& perfor)
Islami Bank m@ash #ccount transactions can be performed at any branch of Islami Bank
Bangladesh +imited, any agent approved by Islami Bank Bangladesh +imited and mobile
network operators1 approved agent where Islami Bank m@ash signboard will be appeared.
/&e)ent" of )Ca"h
@ash in 5deposit6
@ash Aut 5*ithdraw6
2end oney 5from one account to another6
obile =echarge 5!op-<p6
Balance @heck
ini 2tatement @heck
>I? ?umber @hange
4.1.$ S%S Banking
22 Banking is a type of mobile banking, a technology enabled service offering from Banks to
its customers, permitting them to operate selected banking services over there mobile phones
using 22 messaging.
2ome features of 22 banking are following below-
#ccount balance In9uiry
!ransaction In9uiry
>assword change
2uspending self.
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Shovon4.1.$.1 dvantage" of S%S Banking of IBB
I. cce""ii&ity!he user, can access his banking information, from anywhere, as long as he has network
coverage on his mobile phone. In essence, 22 banking brings the information to the customer
by bringing the customer to the information.
II. Reduced Co"t" =elatively, 22 Banking reduces the costs of performing a banking transaction, =elatively
+ower @ost of accessing information.
III. Save" ti)e 22 banking reduces the time re9uired performing an average banking trans-actionM this is due
to the automation of everything and the fact that there is no human inter-venation.
4.1.$.2 i)itation" of S%S Banking of IBB
I. #s a rule, length of a 22 message is $3 characters. !his is a limitation in 22
technology. !herefore the messages are abbreviated depending on the availability of the
space 52eylan Bank, n.d.6.II. !he 22 technology 5like email6 does not guarantee set transmission times or
guaranteed delivery of the message, therefore some messages may be delayed, blocked
or lost .III. !he cost of the message is transferred to the sender, is based on the number of messages
being sent and is network dependent, although possibilities eist in reimbursing such cost
and operating volume based tariffs.
4.11 ocker Service
In order to get locker service must have to and savings account or others. !here will be security
money for getting service for eampleM if key was lost another key will be provided.
Insurance will be provided against locker for any kind of harm or disastrous situation. !here is
different si)e of locker against different amount of charges. !k. '33 for big si)e !T 33 for
medium si)e : !k. $33 for small si)e.
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ShovonBy signing log book in banking hour locker can be use. Anly documents, jewelry and other
valuable things can be kept ecept money and there is also security money against locker service.
!k. E333 for big, !T. C333 for medium : !k. '333 for small one.
Service"
>ersonali)ed service
;acilities to access outside scheduled time
>arcel handling
2afe custody of goods and bonds/shares
+ockers available in various si)es. i.e. 2mall, edium and +arge.
4.12 'i"patch "ection
4.12.1 In*ard
ail, other than those which are registered, marked confidential and addressed personally to
some official, may be opened by an authori)ed member or staff who should enter in the inward
mail register and mention serial number of the mail register on the letter/ paper received, affi,
K=eceivedL date stamp on it and delivery the same to the concerned officials against
acknowledgement.
+etters addressed personally to any official shall be opened by the addressee only.
=egistered mails and mails marked confidential will be opened by an officer or
management in small branches. #ll these letters shall however enter in the inward mail
registers. 2top payment instructions and court orders shall be received by authori)ed officials who
will immediately note date and time on it and take necessary steps.
4.12.2 Out*ard
Autward letters must bear serial number and entry in the register with name and address.
7ach typist will maintain a typist master file and dispatch @lark also maintain a separate
master file for future record. +ocal letters may be delivered through peon book. If the area is large and letters are many
in number service of post-office may be utili)ed. +etters dispatched must be entered in the outward mail register and bear proper postal
stamps, if sent through post office. #t the time of passing epenses voucher.
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Shovon
4.13 /"ta&i"h)ent
>reparations of salary pay sheet, maintenance employee attendance : absent/leave register,
personal files and method of correspondence and payment of income ta. 2trong vault rooms :
locker services are maintained for safeguard of valuable things : papers are maintained by thissection.
Chapter 5
na&ytica& "pect
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Shovon
5.1 na&y"i" on the a"i" of uantitative of "e&ected ank
5.1.1 Bank <i"e depo"it on 214
(articu&ar )ount AIn %i&&ion #aka7
Islami Bank Bangladesh +imited 5IBB+6 C3%.'3
2ocial Islami Bank +imited 52IB+6 $C'C.3$
#l-#rafah Islami Bank +imited 5#IB+6 $&C$.$E
Source: nnua& report of IBB SIB IB 214
IBB) SIB) 6IB)0
100000
200000
300000
00000
!00000
%00000 !%0J%+%.30
12J!3!.01
1%%J/!1.1(
B?D <IS/ '/(OSI# O? 214
6&O@N> IN &I))ION
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0i ure 1 B?D <IS/ '/(OSI#
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Shovon
Interpretation:
#bove graph shows that the total amount of deposit of IBB+ is higher than 2IB+ and #IB+
because of the epansion of branches over the country and delivery of superior customer service.
!otal deposit of IBB+ is C3%.'3 and 2IB+ is $C'C.3$ and #IB+ is $&C$.$E.
5.1.2 Initia& 'epo"it to Open Current and Saving" ccount
>#=!I<+#= IBB+ 2IB+ #IB+
@<==7?! #@@A<?! $333 333 C333
2#HI?82 #@@A<?! C33 C33 333
Source: nnua& report of IBB SIB IB 214
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Shovon
IBB) SIB) 6IB)0
1000
2000
3000
000
!000
%000
1000
2000
!000
!00 !00
2000
Initia& 'epo"it to Open Current and Saving" ccount
@RR7N> S6,INS
0igure 2 Initia& 'epo"it" to Open Current and Saving" ccount
Interpretation:
!he initial amount to open a current account in IBB+ is less than the other two banks 2IB+ and
#IB+. An the other hand the initial amount to open a savings account in IBB+ and in 2IB+ is
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Shovonsimilar of taka C33.*hereas, #IB+"s initial amount to open a savings account is higher than other
two banks.
5.1.3 %aintenance Charge for Current and Saving" ccount @a&f Eear&y
>#=!I<+#= IBB+ 2IB+ #IB+
@<==7?! #@@A<?! C3 '33 C33
2#HI?82 #@@A<?! 33 $C3 33
Source: nnua& report of IBB SIB IB 214
IBB) SIB) 6IB)0
100
200
300
00
!00
%00
!0
300
!00
200
1!0
200
%aintenance Charge for Current and Saving" ccount @a&f Eear&y
@RR7N> S6,INS
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Shovon
0igure 3 %aintenance Charge for Current and Saving" ccount @a&f Eear&y
Interpretation:
aintenance @harge for @urrent and 2avings #ccount alf Rearly of IBB+ is C3 : 33. An the
other hand the aintenance @harge for @urrent and 2avings #ccount alf Rearly of 2IB+ is '33
: $C3.*hereas, aintenance @harge for @urrent and 2avings #ccount alf Rearly of #IB+ is
C33 : 33. It shows that, IBB+ savings account maintenance charge is higher than 2IB+ : same
as #IB+. #nd current account maintenance charge of IBB+ is higher than 2IB+ and lower than
#IB+. 2o, we can say that, maintenance charge of IBB+ is in satisfactory level.
5.1.4 ccount C&o"ing Charge for Current and Saving" ccount @a&f Eear&y
>#=!I<+#= IBB+ 2IB+ #IB+
@<==7?! #@@A<?! '33 '33 '33
2#HI?82 #@@A<?! $C3 $C3 33
Source: nnua& report of IBB SIB IB 214
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Shovon
IBB) SIB) 6IB)0
!0
100
1!0
200
2!0
300
3!0
300 300 300
1!0 1!0
200
ccount C&o"ing Charge for Current and Saving" ccount @a&f Eear&y
@RR7N> S6,INS
0igure 4 ccount C&o"ing Charge for Current and Saving" ccount @a&f Eear&y
Interpretation:
!he graph shows that, #ccount closing charge for current : savings account of IBB+ : 2IB+
are similar. An the other hand #IB+ savings account closing charge is higher than both IBB+ :
2IB+. #IB+"s current account closing charge is remaining same to other two banks. 2o we can
say that, IBB+ account closing charge is moderate to its customers.
5.1.5 (rofit rate of Saving" ccount
>#=!I<+#= IBB+ 2IB+ #IB+
2#HI?82 #@@A<?! .D D .CD
Source: nnua& report of IBB SIB IB 214
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Shovon
IBB) SIB) 6IB)K
K
K
K
K
K
K
K
!K
!K
K
K
!K
<ro=t rate o) Saving$ #ccount
>=A;I! =#!7
0igure 5 (rofit rate of Saving" ccount
Interpretation:
>rofit rate of 2avings #ccount in IBB+ is less than the #IB+ : better than 2IB+. >rofit rate of
savings account in IBB+ is .3D that is satisfy to the customers. 2o we can say that, profit rate
of IBB+ is in moderate level.
5.1.$ ?u)er of Branche"
>#=!I<+#= IBB+ #IB+ 2IB+
2#HI?82 #@@A<?! % $$% '
Source: nnua& report of IBB IB ; SIB 214
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Shovon
IBB) 6IB) SIBl0
!0
100
1!0
200
2!0
300
3!0
2+
11+100
4umer o) 'ranche$
N@&B7R O- BR6N97S
0igure 5 ?u)er" of Branche"
Interpretation:
Islami Bank Bangladesh limited has the highest number of branch between the other two banks.
!he reach of IBB+ is greater than other banks which is a major part of success for them. !hey
wanted to etend their business all over the country which the main reason for increased number
of branches.
5.1. ?u)er of #% Booth
>#=!I<+#= IBB+ 2IB+ #IB+
2#HI?82 #@@A<?! C3 33 $E
Source: nnua& report of IBB IB ; SIB 214
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Shovon
IBB) SIB) 6IB)0
100
200
300
00
!00
%00
(00
!0
%00
1(
?u)er of #% Booth
?<B7= A; #! Booth
0igure ?u)er of #% Booth
Interpretation:
?umber of #! booth of IBB+ is C3 that are lower than 2IB+, to improve better customer
satisfaction IBB+ have to increase their #! booth. Because higher number of #! booth caneasily give more customer satisfaction.
5.1. ?u)er of #ota& ccount Opened
>#=!I<+#= IBB+ #IB+ 2IB+
?umber of !otal #ccount Apened %C,&E,C& 'E,%C,CC $$,E,&C
Source: nnua& report of IBB IB ; SIB 214
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Shovon
IBB) SIB) 6IB)
0
2000000
000000
%000000
/000000
10000000
12000000
+!/(!/
3(+!2!!
112(%/!
?u)er of #ota& ccount Opened
Nu*"er of >otal 6ccount Opened
0igure ?u)er of #ota& ccount Opened
Interpretation:
?umber of total account opened of IBB+ is %C, &E,C& that is higher than 2IB+ : #IB+. ere
we can see that, IBB+"s total number of account opened is higher than both 2IB+ : #IB+.
5.2 +-/S#IO??IR/ ?ESIS
5.2.1 /)p&oyee" of IBB provide friend&y "erviceF
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Shovon
+> +>
1+>
%+>
!0>
/)p&oyee" of IBB provide friend&y "erviceF
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are agreed on that, the IBB+ employees
provide friendly services.CD believes that.'3D people strongly agreed on the fact.$CD peopleshold neutral epression about the 9uestion. Anly CD peoples disagreed about the fact. CD
strongly disagreed about the 9uestion. 2o, overall with this survey I can conclude the IBB+
employee services are friendly as the CD agreed people and '3D strongly agreed on the fact.
5.2.2 /)p&oyee" of IBB can efficient&y "o&ve cu"to)er pro&e)F
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Shovon
+>
1+>
2+>
!0>
2+>
/)p&oyee" of IBB can efficient&y "o&ve cu"to)er pro&e)F
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:!he graph shows that, majority of the respondents are agreed on that, 7mployee of IBB+ can
efficiently solve customer problem. '3D believes that. CD people strongly agreed on the
fact.CD peoples hold neutral epression about the 9uestion.$CD people disagreed about the
9uestion : about CD are strongly disagreed with this statement. 2o, overall with this survey I
can say that, 7mployee of IBB+ can efficiently solve customer problem, because '3D agreed
people and CD strongly agreed on the fact.
5.2.3 I" it ea"y to open account in IBBF
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Shovon
10>
2+>
!+>
20>
10>
I" it ea"y to open account in IBBF
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondent are in neutral position in this statement. CD of
respondent are disagree 3D are agree and both $3D peoples are strongly agree : disagree.
Apening account is going some procedure. 2o some people can"t take it easily. 2o we can say
that, account opening is comple in IBB+.
5.2.4 ?e* cheue ook i""uance ti)e of IBB i" accepta&eF
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Shovon
!+>
!+>
!0>
?e* cheue ook i""uance ti)e of IBB i" accepta&eF
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are strongly agreed on that, new che9ue book
issuance time of IBB+ is acceptable. 'CD believes that.'CD people also agreed on the fact.'3D
peoples hold neutral epression about the 9uestion. ?o people disagree or strongly disagreed
about the 9uestion. 2o, overall with this survey I can conclude the new che9ue book issuance
time of IBB+ is acceptable as per survey report said.
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Shovon5.2.5 (ay order i""uance ti)e of IBB i" accepta&eF
>
12>
!7>
!!>
10>
(ay order i""uance ti)e of IBB i" accepta&eF
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondent are in neutral position in this statement, 'ED
peoples believes that. ''D of respondent are agreed $D are disagree, $3D peoples are strongly
agree : &D people are disagree. Apening account is going some procedure. 2o some people
can"t take it easily. 2o we can say that, pay order issuance time is acceptable in IBB+.
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Shovon
5.2.$ ?e* i"a Card i""uance ti)e of IBB i" accepta&eF
1+>
1>
27>
22>
1>
?e* i"a Card i""uance ti)e of IBB i" accepta&eF
S>RON) IS6R77
IS6R77N7@>R6)
6R77
S>RON) 6R77
Interpretation:
$&D people strongly believe that, new visa card issuance time of IBB+ is acceptable.D agreed
with that. ED peoples hold neutral position, $&D peoples disagree with this statement : $CD
people strongly disappointed with this. 2o, we can say that, ?ew HI2# card issuance time is not
comple.
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Shovon
5.2. #% "ervice of IBB i" good
!0>
2+>
2+>
1+>
+>
#% "ervice of IBB i" good
S>RON) IS6R77
IS6R77N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are strongly disagreed on that, #! service of
IBB+ is not good. #bout '3D believes that.CD people disagreed on the fact.CD peoples hold
neutral epression about the 9uestion. Anly $CD peoples agreed about the fact. Anly CD people
strongly agreed about the 9uestion. 2o, we can say that, IBB+ have to more concern to build
more #! booth : improve #! machine for better customer satisfaction.
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Shovon
5.2. Service charge i" good enough in IBBF
>
12>
20>
2+>
!+>
Service charge i" good enough in IBBF
S>RON) IS6R77
IS6R77N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are strongly agreed on that, 2ervice charge is
good enough in IBB+ 'CD believes that.CD people agreed on the fact.3D peoples hold neutral
epression about the 9uestion.$D peoples disagreed about the fact. Anly &D strongly disagreed
about the 9uestion. 2o, overall with this survey I can conclude the service charge is good enough
in IBB+ as the 'CD strongly agreed people and CD agreed on the fact.
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Shovon
5.2.6 <aiting ti)e to get "ervice fro) IBB i" &ongerF
1+>
10>
1+>
!+>
2+>
<aiting ti)e to get "ervice fro) IBB i" &ongerF
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are strongly agreed on that, *aiting time to
get service from IBB+ is longer 'CD believes that.CD people agreed on the fact.$CD peoples
hold neutral epression about the 9uestion.$3D peoples disagreed about the fact. Anly $CD
strongly disagreed about the 9uestion. 2o, overall with this survey I can conclude that, IBB+
have to concern about their customer service : more efficient about their work for fast service to
their customer.
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Shovon
5.2.1 Infor)ation of IBB i" avai&a&e to the cu"to)er"F
10>
20>
%0>
20>
10>
Infor)ation of IBB i" avai&a&e to the cu"to)er"F
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondent are hold neutral position in this statement, 3D
peoples believes that. Both 3D of respondent are agreed : disagreed, both $3D peoples are
strongly agreed : disagreed. 2o, we can say that, it is very conflict to justify answer.
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Shovon
5.2.11 re you found freedo) in your anking activitie"F
10>
1+>
2+>!0>
20>
re you found freedo) in your anking activitie"F
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are agreed on that, '3D believes that theyfound freedom in their banking activities. CD people say neutral on the fact.3D peoples
strongly agree about the 9uestion.$CD peoples disagreed about the fact. Anly $3D strongly
disagreed about the 9uestion. 2o, overall with this survey I can conclude the IBB+"s customer
found freedom in their banking activities as the '3D agreed people and 3D strongly agreed on
the fact.
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Shovon
5.2.12 Cu"to)er "ati"faction fro) the "ervice of IBBF
10>
,0>
!0>
Cu"to)er "ati"faction fro) the "ervice of IBBF
S>RON) IS6R77
IS6R77
N7@>R6)
6R77
S>RON) 6R77
Interpretation:
!he graph shows that, majority of the respondents are agreed on that, @ustomer satisfaction from
the service of IBB+ is high. 3D believes that.'3D people also strongly agreed on the fact.$3D
peoples hold neutral epression about the 9uestion. ?o people disagree or strongly disagreed
about the 9uestion. 2o, overall with this survey I can conclude that customer satisfaction from
the service of IBB+ is very satisfactory level as per survey report said.
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Shovon
Chapter $
0inding" Reco))endation"Conc&u"ion
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Shovon
$.1 0inding"
Initial deposit to open account in IBB+ is lower than that of other banks.
Islami Bank has the height number of branches all over the country and give proper
customer satisfaction both urban : rural areas. ?umber of total account opening in 3$ is higher than that of other banks.
!he agent of m@ash is not available, for this reason customers do not get proper service.
?umber of #! booth is insufficient as needed. Internet banking system is not working
in spite of launching officially. 7mployees of IBB+ are much helpful : dedicated to their customers.
@ustomers do not get sufficient support to complete account opening procedure.
?ew che9ue book issuance system of IBB+ is good than other banks. IBB+"s employees
provide ?A?-I@= che9ue if customer need urgent withdrawn before his che9ue
re9uisition time. 2ervice charge of IBB+ is good enough to its customers as maimum client said.
*aiting time to get service from IBB+ is longer than other banks.
ost of the customers are satisfied about the overall banking activities of IBB+.
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Shovon
$.2 Reco))endation"
;or the improvement of the service, customer satisfaction, performance of IBB+ some steps
should be taken. ere are some of the step which can be effective for the bank to improve its
image in customers mind. !hese are discussed below(
IBB+ is pioneer of Islami banking system in the private sector in Bangladesh. 2o, IBB+
should hold this reputation by giving more customer satisfaction. IBB+ should increase manpower in account opening section for improve efficient
customer service : solve customers" problem. IBB+ needs to aware its new customer about Kwhat type of document needed to open
bank accountL for these, they can easily solve various problem while opening bank
account, such as introducer problem, nominee ?I4 photocopy etc. ;or the popularity of m@ash service IBB+ should increase its agent.
Information technology department need to take proper steps to improve its website for
better access of the website. IBB+ should improve : take proper maintenance of #! machine all over the country.
#lso easier #! service facilities should be established. IBB+ have to more concern about its internet banking. IBB+ can promote its internet
banking through maga)ine, !H, online portal : social networking site.
IBB+ has huge customer than other banks. It seems very difficult to give proper services
within short time. 2o, IBB+ needs to increase more cash counter for faster customer
services.
$.3 Conc&u"ion
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Shovon!he Banking arena in recent time is one of the most competitive business fields in Bangladesh.
#s Bangladesh is a developing country, a strong banking sector can change the socio economic
structure of the country. 2o we can say the whole economy of the country in linked up with its
banking system. IBB+ is the bank which is highly potential commercial Bank of Bangladesh.
!his bank performs hundreds of important activities both for the public and for the government
as a whole.
Islami bank is a well-organi)ed and promising private bank in Bangladesh which believes in
advancement of growth by providing 9uality services. In our country, from $%&' IBB+ has been
operating with great confidence. #s a large Islamic commercial bank, it took various steps to
create employment and socio-economic development for the downtrodden people through
Islamic rules and regulations.
Islami Banks are those who do not charge interest, rather they do business on profit sharing
basis. Islamic bank provides noteworthy facilities to the clients than that of the conventional
banks. !his bank is trying to operate their activities according to Islamic 2hariah. ;rom this
discussion it proves that interest is a curse. *e have to take necessary steps to remove all
problems that stand as a great obstacle before Islamic banks as early as possible for the
development of Islamic banks.
================================================
Reference":
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Shovon
1. @.= Totheri, K=esearch ethodologyL 2econd 7dition, 33'-33, wishwa >rakashan,
@alcutta, India2. #nnual report 3$ of Islami Bank Bangladesh +imited
3. Islami Bank Bangladesh +imited website ( http://www.islamibankbd.com/ 4. Brochure of schedule of charge of Islami Bank Bangladesh +imited, 2ocial Islami Bank
+imited : #l-#rafah Islami Bank +imited.5. #nnual report 3$ of 2ocial Islami Bank +imited$. #nnual report 3$ of #l #rafah Islami Bank +imited
ppendi9
Bache&or of Bu"ine"" d)ini"tration
Bang&ade"h -niver"ity of Bu"ine"" ; techno&ogy AB-B#7
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ShovonA0or "tudy intention on&y7
!his is the formal 9uestionnaire developed to collect information from you for preparing an
internship report regarding the topic general banking activities of I"&a)i Bank Bang&ade"h
i)ited. In this regard, we are epecting authentic support from you as a valuable respondent.*e are promising that, your given information will be kept secret and not will be misused.
+ue"tionnaire Survey
A(er"ona& detai&" of the re"pondent7
Section
1 ?ame (2 #ge (
3 8ender ( ale ;emale4 Accupation ( Business 2ervice 2tudent ousewife Athers
Section B
5 *hat type of account do you haveUa 2aving b @urrentc 4>2d Athers
$ ow long have you been a customer of IBB+
a 3-' years b '-C yearsc C-$3 yearsd #bove $3 years
*hat is your opinion about online service of IBB+a 7cellent b 8oodc oderated >oor
(ut a #ick )ark AG7that e"t ref&ect your opinion:
2l?o 0uestions 2trongly
4isagree
$
4isagree
?eutral
'
#gree
2trongly
#gree
C
$ 7mployee of IBB+ provides friendly
serviceU
7mployee of IBB+ can efficiently
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Shovonsolve customer problemU
' I! is easy to open account in IBB+
?ew che9ue book issuance time of
IBB+ is acceptableU
C >ay order issuance time of IBB+ isacceptableU
?ew Hisa @ard issuance time of
IBB+ is acceptable
E #! service of IBB+ is good
& 2ervice charge is good enough in
IBB+
% *aiting time to get service from
IBB+ is longerU
$3 Information of IBB+ is available tothe customersU
$$ #re you found freedom in your
banking activitiesU
$ @ustomer satisfaction from the
service of IBB+U
#hank Eou for Eour Co&&aoration