Internship Program - Towson University€¦ · Web viewPlease complete, attach a resume and send...

BCDA Internship Program

“Creating Generations of Success in Senior Services”

Joanne E. WilliamsDirector, Baltimore County Department of Aging

BCDA: Creating Generations of Success in Senior Services

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INDEX

Page Number

Internship Application………………………….………………………….... 3

Supervisor Application Review & Placement………………………………. 4

Orientation Checklist………………………………………………………… 5

Purpose Statement………………………………………………………….… 6

Administrative Processing:

Policy and Procedures ……………………………………………………… 7 - 8

Confidentiality Agreement…………………………………………………. 9

Internship Roles & Education Opportunities:

CountyRide……………………….……………..…………………………… 10 - 12

School of Social Work……………………………………………………….. 13 - 16

Dietetic Intern………………………………………………………………… 17 - 18

Ombudsman Intern…………………………………………………………… 18 - 19

SHIP Intern………….……………………………………………………….. 19 - 20

SMP Intern…………………………………………………………………… 20

Guardianship Intern………………………………………………………….. 21 - 23

Evaluation of the Program & Exit Process:………………………. 24

Survey………………………………………………………………………… 25

Exit Interview………………………………………………………………… 26 - 27


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BCDA Internship Application

Name (Last, First):_______________________________________________________

Address: ________________________________________________________________

Telephone: ________________________ E-Mail: _____________________________

School/University: _____________________Major: ___________________________

Year: Freshman Sophomore Junior Senior Grad. Student ____

Total # of Hours required for Internship: ____________________________________

Proposed Start Date: Proposed End Date: __________________

Availability (Circle all that apply):

Monday Tuesday Wednesday Thursday Friday

AM PM AM PM AM PM AM PM AM PM

Do you have transportation to and from Internship site location: Yes No

Interest(s) and Education Focus: Please describe what experiences, skills, and knowledge you would like to get out of your internship, or preferred division(s) within BCDA where you would like to work. If you are interested in a particular job description, please state below as well.

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Signature: ________________________________ Date: _______________________

Please complete, attach a resume and send to Ryan McShane, Human Resources Officer, [email protected], 410-887-2107

611 Central Avenue, Towson, MD 21204.


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mailto:[email protected]

Supervisor Application Review and Placement for BCDA Internship

Interview Date: _________________________

Interviewer Name(s): _________________________

PRD _____________SC ________________IFS ____________Admin _____________

Intern Placement: __________________ _____ Intern not placed at this timeReason: ________________________________________________________________________________________________________________________________________

Division__________________________________________________________________

Supervisor________________________________________________________________

Location_________________________________________________________________

Telephone________________________________________________________________

Area of Specialization: ______________________________________________________

Work Schedule____________________________________________________________

State Date: ____________________________ End Date: _________________________

Paid: Yes ____ No ____ Mileage: Yes _____ No_____

Notes/Special Needs:

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________


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_________________________________________________________________________

Human Resource BCDA Intern Orientation Checklist(Check and provide date when completed)

__________ Overview of BCDA with Human Resources Officer

__________ Parking Policy

__________ Name Tag

__________ Dress Code Policy

__________ Confidentiality Agreement

__________ Mileage reimbursement process and instructions on how to complete mileage reimbursement form

__________ Networking/CLC Events

__________ Other (Specify) ______________________________________

__________ Security Training

__________ Send to PRD for Photo ID (Optional based on supv. preference)

Exit Processing

__________ Exit Interview

__________ Send Survey to School

__________ Provide/Review – Career Candidate Packet


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Baltimore County Department of Aging Internship Program

Purpose Statement: The purpose of the BCDA internship program is to create a pipeline of students into a professional work environment in which he/she may complete practical experience and education, gaining insight into senior services provided by the Agency to the citizens of Baltimore County. Creating generations of success in senior services.

The purpose of this document is to market BCDA as a viable business and education provider for internship opportunities to local schools/universities interested in placing students enrolled in human service related programs with BCDA as part of their practical experience, related to their education requirements. Additionally this document is to serve as an operational guide to Agency Management.

BCDA is committed to provide each student with the quality attention and guidance necessary (and as articulated in the expectations of each school or university) to have a fulfilling experience, creating the foundation for future career experiences.

BCDA also recognizes the importance of partnering with local schools/universities, maintaining an open dialogue pertaining to skills, competencies, and technical advances ensuring a smooth transition from academic to professional careers for the benefit of the student, community and economic development of the local and bordering counties.

The Program: The enclosed document, BCDA Internship Program, contains the administrative policy and procedures related to on-boarding interns, as well as the Agency expectations for each intern. Additionally, general outlines of exposure have been developed for each division and major area(s) of a given internship. The outlines have been designed to provide an overview of the program, however, the amount of time available to the intern and his/her stated interests in specific disciplines of senior services will determine the final scope. This flexibility will accommodate the student’s interest(s) as well as accounting for the school’s and Agency’s expectations.

For convenience, the BCDA Human Resource Officer will serve as the liaison between the school/university and the Agency for all internship matters.


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Policy and Procedures: Internships

Purpose: Define and clarify policy and procedures associated with administration of undergraduate and graduate level student interns in the Department of Aging.

Scope: The policy and procedures will apply to all prospective and actual student interns for the Department of Aging. Supervisors and Interns are expected to review this policy and procedure and comply.

Details: The purpose of an internship experience is to provide participating students with an opportunity to observe and participate in the duties of a particular occupation or program and understand its challenges.

Intern process:School/Student contacts Agency. If contact is not made directly to the Human Resource Officer, School/Student is referred to the Human Resource Officer.

Human Resource Officer reviews resume, considers fit with the Agency and presents profile and schedule of availability to the Division Chiefs for discussion and consideration.

Division Chiefs discuss appropriate fit and whether support and resources are available to the intern.

Prospective Supervisor may wish to interview the intern, review school requirements and discuss interests as well as resources available consistent with the proposed start date.

The intern will receive a broad-based exposure to the respective area of study all within safety guidelines established by the Agency and School sponsor. Based on the education, specific assignments and client exposure the intern may or may not be required to undergo a background check and may or may not work independent of the Agency supervisor or assigned staff member. Decisions to this effect will be made on an individual basis between the Agency Supervisor and Human Resource Officer.

An Internship Agreement and the Education Plan is completed prior to the Intern reporting for internship. The “Agreement” will serve as the guiding document for the internship experience. Any changes will be subject to notice of all involved in the agreement, supervisor, HR Officer, Intern and School. For any student under the age of 18, these forms must include a parent or guardian’s signature, and if applicable, work permit.


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Intern will be scheduled to meet with the Human Resource Officer for a “mini-orientation”, beginning the internship. If this cannot be accommodated due to a schedule conflict this will be conducted within the first week of the internship. The HR Officer and the Interns will review the “Agreement” and conduct/compliance standards, as well as answer any questions the intern may have. The process should take no longer than 30 minutes.

The Human Resource Officer will maintain a file on the intern to include: resume, school requirements, and any other pertinent data.

Human Resource Officer will make periodic checks with the supervisor and intern to ensure school requirements are being met and the intern has all necessary resources for an enjoyable and growth oriented experience with the Agency.

Administrative Details:Interns may be paid in rare circumstances as decided by the Agency Director. In the event an intern is paid and enrolled into the monthly employee process, the intern will be expected to comply with the employee parking policy. Unpaid interns will be provided an opportunity to park on the street and move their car as necessary. The Director and Division Chief of Senior Centers will make decisions regarding unpaid intern parking on an individual basis.

Paid interns may be eligible for mileage reimbursement and shall consult with their supervisor to explain the process of completing a mileage reimbursement form.

Unpaid interns may be eligible for mileage reimbursement and shall consult with their supervisor to explain the process of completing a DP.

In either case, paid or unpaid, it shall be the responsibility of the supervisor to make every accommodation possible not to have the intern use their own vehicle and gas to complete requirements associated with their Internship in the Department of Aging.

Interns will not be permitted to transport clients in their vehicles.

Interns whether paid or unpaid do not receive swipe cards or keys to the building/offices.


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Baltimore County Department of AgingInternship Program

Confidentiality Agreement

(To be completed by each intern and kept on file in the Personnel Office.)

The policy of the Department of Aging requires that all information I obtain related to individual clients, senior center members or participants of the agency is confidential and may not be released for any reason other than through the conduct of my internship as approved by my field supervisor.

Prohibited activities include, but are not limited to, the following:

Disclosing the names, addresses, telephone numbers or any other information about clients/members/participants

Disclosing information about persons in disciplinary action.

Disclosing information about the illness or disability of clients/ senior center members/participants unless in performance of assigned internship duties as approved by my field supervisor.

I agree to abide by the confidentiality policy of the Baltimore County Department of Aging as stated above. Failure to abide by this policy may result in the termination of my internship.

________________________________ _________________Intern Signature Date

_________________________________Field Supervisor Signature


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Internship Roles & Opportunities:

CountyRide

Time: 15 weeks – 14-20 hours per week

Location: CountyRide Office, Hubs and Buses

Curriculum: The work will be structured to take into account a 20 hour week which can be accommodated to fit academic class schedule.

Week OneA. Orientation to CountyRide Paratransit service – Manager and Fleet Supervisor

1. Introduction to staff2. Review of Driver Manual and Video introduction to service – Homework assignment to read portions of the manual3. Schedule time with dispatch and intake4. Ride with a driver for one day

Week TwoB. Scheduled Trapeze orientation and introductory training - Office Operations

Supervisor and Automation Assistant 1. Overview and hands on2. Days scheduled for both intake and dispatch training

Week ThreeC. Office Training – Office Assistant, Account Clerk and Manager

1. Public Relations materials and responsibilities2. CountyRide Programs3. Organization – why and how of it4. Job descriptions for all staff

Weeks Three and FourD. On the road training - Drivers and Hub Captains

1. Live experience 2. One day’s work from each Hub3. Shopping Shuttle experience4. Special event experience

Week FiveE. Survey

1. Assist with calls for CountyRide Survey2. Tally results


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3. Write report

Weeks Six and SevenF. Public Information – Manager, Fleet Supervisor and Office Assistant

1. Review all brochures and assist in updating all information2. Review Driver Manual and assist in updating all information

Week EightG. Training – Manager and Fleet Supervisor

1. Catalogue training materials 2. Create a database for resources

Week NineH. Training – Manager and Fleet Supervisor

1. Research training possibilities for NIMS (National Incident Management)2. Set up training for everyone in CountyRide

Week TenI. Training – Fleet Supervisor

1. Experience new driver training with new drivers2. Attend classes

Week ElevenJ. Training – Operations Supervisor and Operations Supervisor

1. Phone and radio systems2. IVR/IWR3. Maintenance on system and Trapeze

Week TwelveK. Safety and Security – Manager and Fleet Supervisor

1. Evacuations2. Emergencies3. Preparation4. Demonstration5. Table top exercise conducted by student fro staff

Week ThirteenL. Personnel Management – Manager and Account Clerk

1. Payroll2. Personnel rules and procedures3. Hiring4. Disciplining


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Week FourteenM. Review past projects – Manager, Operations and Fleet Supervisors

1. Survey2. Public Relations materials3. Training received4. Document all

Week FifteenN. Have student present experiences at Management meeting


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School of Social Work – Definition of Requirements:

UMB SSW field instruction manual indicates that the field instructor must "have an MSW with three years of experience beyond their master's degree, be employed by the agency for at least 6 months prior to becoming a field instructor, and be licensed, at least at the graduate level (LGSW- Maryland) in the state in which they practice.

In addition, the field instructor is expected to be on site for at least 50% of the time that the student is assigned to be there " (2007--2008 manual, p. 14). New Field Instructors through UMB are required to attend an orientation session, generally held in the Fall.

Other schools may have different requirements; therefore, it is important to review school of social work requirements for each student.

Senior Centers and Community Services Intern

Location: (Name of Senior Center)

Dates of Service: Monday – Friday (varies)

Time Commitment: 8:30 a.m. – 3:30 p.m. (varies)

Supervisor: (Name of Senior Center Director)

Summary of Position (What Intern will do):Individuals who have entered into an internship with the senior center and community services division will be exposed to all the duties required to manage and operate a successful senior citizen activity center. Where possible and under supervision, the intern will be given direct responsibility for the following tasks after being oriented to the center and trained in the following areas:

Create, implement and publicize programs/special events Create or update Excel or Access databases related to membership,

fitness membership, referral sources, program instructors, community partners, advertising opportunities, etc.

Create event flyers, brochures, and assist with monthly newsletter Distribute fliers in the community and identify strategies to increase

awareness of center programs and events Prepare press releases and articles and submit material to local

newspapers and online newspapers such as Patch.com Develop strategies to expand awareness of senior center/center

connection activities in the community Become a certified with Fitness Center monitor and develop campaign

to recruit more members to fitness centers


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Oversee “Get Ready! Get Set! Get Fit! 5K Run/1 Mile Walk” committee for center

Assist Center Director, Assistant Director, Center Connection Specialist and/or Activity Specialist with administrative duties including gathering data for reports, data entry, registration/re-registration, reception, clerical, etc.

Assist with volunteer recruitment, recognition and retention program Research opportunities for adaptive programs Research opportunities for grants and complete application process

where possible Evaluate programs and events and make recommendations for

enhancement Contact individuals who have not renewed their membership to follow

up on reasons why Prepare/update job descriptions for volunteer positions Develop training for volunteers in the areas of customer service, dealing

with difficult people, identifying community resources for people with a disability, etc.

Create a website or Facebook page for the Senior Center Council Create and send e-mail marketing blasts Act as an ambassador around the center to promote programs, events

and committees

Objectives of Internship (What Intern will get out of Experience with BCDA):

At the conclusion of the internship, the intern will have been: given a thorough orientation to the Senior Centers and Community

Services Division, as well as an overview of the rest of BCDA, exposed to all aspects of senior center operations and management

including administration, programming, marketing, membership and volunteer recruitment and retainment, facility operations, nutrition, CountyRide and BCDA community services,

able to interact with older adults in a meaningful and positive way, able to use their creative, management and organizational skills to

enhance the programs and services available at the senior center,able to expand their knowledge of aging issues and trends.

Qualifications and/or Skills Desired:

Interested in and passionate about working with senior adults Creative Organized Flexible Takes initiative Has a desire to learn in a variety of areas through hands on experience Excellent Customer Service Skills


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Good to excellent computer skills including Word, Excel, Publisher

Certifications (helpful but not required):

CPR, AED and First Aid

Senior Centers and Community Services Intern – Center Connection

Location: (Name of Senior Center)

Dates of Service: Monday – Friday (varies)

Time Commitment: 8:30 a.m. – 3:30 p.m. (varies)

Supervisor: (Name of Senior Center Director/Center Connection Specialist/Center Connection Coordinator)

Summary of Position (What Intern will do):Individuals who have entered into an internship with the center connection

program will be exposed to all the daily operations of the center connection program. Where possible and under supervision, the intern will be given direct responsibility for the following tasks after being oriented to the center connection program and trained in the following areas:

Provide direct assistance to center connection clients, i.e., remind them about classes, encourage them to attend classes/special programs and socialize with other members

Complete daily attendance and contact individuals/caregivers about absence Register cc clients for special programs, classes, eating together Observe an intake assessment and team meeting Assist Center Connection Specialist with administrative duties including

gathering data for reports, data entry, re-registration, etc. Facilitate group activities, i.e., discussion group, trivia, reminiscence, Wii Assist with CountyRide ticket sales, registration, notification of changes Register members for shopping shuttle, develop schedule for shopping shuttle or

coordinate a special trip Create flyers for shopping shuttle or special programs Develop strategies to expand awareness of center connection program Research opportunities for adaptive programs Administer survey with cc clients, collate data and write report Assist in the development of outreach materials Research opportunities for grants and complete application process where

possible Develop an adaptive program and lead program


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Create or update Excel or Access databases related to referral sources, caregiver mailing lists, outreach opportunities

Assist in the development of a quarterly newsletter Develop information/resource sheets for caregivers

Objectives of Internship (What Intern will get out of Experience with BCDA):

At the conclusion of the internship, the intern will have been/will be: Given a thorough orientation to the Center Connection program and daily

operations Given an overview of the Senior Centers Division and the Department of Aging Able to expand their knowledge of services and resources available for seniors

and caregivers Able to understand the aging process and some of the physical, cognitive or

mental health issues individuals experience Able to use their skills to enhance the programs and services for the center

connection client and promote the center connection program Able to interact with older adults in a meaningful and positive way


Interested in working with senior adults who may have cognitive, physical or mental health conditions

Creative Flexible Excellent customer service skills Good computer skills including Word, Excel Good listening and communication skills Organized A desire to work one-on-one with senior adults

Certification (helpful but not required):



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Dietetic Intern

Location: State University of New York (SUNY) College at ONEONTA, University of Delaware

SODEXHO Mid-Atlantic Dietetic Internship

Dates of Service: Flexible

Time Commitment: Based on internship rotation requirements – 14 hours to 2-4 weeks

Supervisor: Nutritionist

Summary of Position: Public Health Rotation or Community Nutrition Rotation


BS Degree & accepted in Dietetic Internship Program

Certification (helpful but not required): N/A

Objectives of Internship:

Meet internship requirements for Community Nutrition or Public Health rotation; usually includes program administration; menu development; nutrition education program development and presentation; and nutrition counseling

Community Outreach Intern

Location: Cockeysville Senior Center or Catonsville Senior Center

Dates of Service: Flexible

Time Commitment: At least 8 weeks

Supervisor: Susan Wendel or Carol Motto

Summary of Position:

The Community Outreach program is designed to help older Baltimore County residents connect to the programs and services needed to remain living independently in their homes. Community Outreach Specialists (COS) completes assessments of the seniors’ situations, helps them apply for benefits and services, and monitors these services to ensure quality care. The intern will initially shadow the COS as the COS meets with clients in the office and on home visits. The intern will observe the follow up work and documentation completed by the COS. The intern will provide support to the COS in


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completing their work. As the intern’s experience progresses, he or she may provide follow up calls to the clients, assist with completion of applications and case file documentation, conduct portions of interviews, and complete special projects under the guidance of the COS.


Compassion for and interest in working with older adults General written and oral communication skills Skill in organizing work assignments Ability to maintain a professional demeanor

Certification: None


To develop an understanding of the variety of circumstances and needs of older adults living in the community.

To become familiar with the resources available to assist older adults living in the community.

To begin to establish professional written and oral communication skills

Ombudsman Student Intern

Location: Office in Towson, Parkville, Dundalk or Catonsville. Visits to nursing homes and/or assisted living facilities in the region close to the office.

Dates of Service: Flexible per school’s internship requirement. Time Commitment: Hours available are Monday- Friday 9-4:30. Hours are flexible to accommodate school’s internship schedule.

Supervisor: Lynn McCamie


Advocate, conduct friendly visits and provide resource information to residents who live in nursing homes, assisted living facilities and continuing care retirement communities in Baltimore County.

Work on special projects or assist with creating activities to celebrate national events related to long-term care.

Conduct research, collect data - and make journal entries of resident concerns, issues and complaints.


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Compile weekly program notes.

Participate in supervision sessions twice a month.


Good listening and verbal skills Sound data collection skills Positive interaction and people skills Access to reliable transportation


SHIP Intern

Location: 611 Central Avenue Towson MD 21204

Dates of Service: March through August

Time Commitment: 4 hours twice a week am or pm

Supervisor: SHIP Coordinator or SHIP Volunteer Coordinator

Summary of Position: Learn Medicare content as it applies to calls SHIP receives and be able to handle semi-independently calls within three months. Understand and be able to perform financial assessment for savings with Medicare costs; be able to do Part D research and interpret the results; assist with outreach to people eligible for LIS (low income subsidy from Extra Help or Medicare Savings Programs or MDSPDAP).


Ability to use internet to conduct research Ability to listen, assess clients needs, and summarize information clearly and

concisely Ability to communicate with empathy to clients by phone and in person


Bachelor of Arts or Science

Objectives of Internship: Be able to perform Medicare Part D research and interpretation Be able to explain financial programs that assist with Medicare costs


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Develop assessment skills to determine needs of clients Develop skills to know where and how to find answers for clients

SMP Intern

Location: 611 Central Avenue Towson MD 21204

Dates of Service: March through August

Time Commitment: 4 hours twice a week am or pm

Supervisor: SMP Coordinator or SHIP Volunteer Coordinator


Learn Medicare content as it applies to fraud and Medicare billing errors, as well as current health insurance

Ability to create presentations Ability to give presentations to community groups


Ability to use internet to conduct research Ability to create presentations Ability to give presentations to community groups


Bachelor of Arts or Science


Be able to explain current Medicare fraud and errors. Be able to explain financial programs that assist with Medicare costs


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Guardianship Program Intern

Location: 611 Central Ave.

Dates of Service: Monday – Friday ( 2 days/ week or 3 days/ week as arranged with sponsoring school)

Time Commitment: 8:30 a.m. – 4:30 p.m. (or as arranged with field instructor/ supervisor)

Supervisor: Guardianship Program Manager and staff

Summary of Position (what intern will do):Individuals who have entered into an internship with the Guardianship Program will be exposed to the duties and skills required to provide professional case management services as a public guardian of the person. Under supervision, the intern will manage a small caseload of guardianship clients as part of the Guardianship team. Elements of the internship will include:

Creation of a learning contract in conjunction with the field instructor and subject to the guidelines of the sponsoring school

Becoming familiar with the processes of aging, both “normal” aging and processes associated with incapacity

Becoming familiar with the legal and ethical foundations of public guardianship, as well as the process by which a public guardian is appointed

Becoming familiar with the mission of BCDA and the role of this agency in the arena of public agency service provision

Accompanying Guardianship program staff to court hearings Development of appropriate clinical skills used in the assessment of

clients both prior to appointment of a guardian and post-appointment Development of skills in advocacy for clients under guardianship

(“wards”) and principles of advocacy Becoming familiar with the range of available community resources

available to meet wards’ housing, medical, social, recreational, spiritual, and psychological needs

Maintaining responsibility, with team input and guidance, for 5-10 wards throughout the internship experience

Visiting each assigned ward on a monthly basis Maintaining documentation of assessments of wards and consultations

with providers on behalf of wards; maintaining case records for each assigned ward

Writing reports (semi-annually) for the Adult Public Guardianship Review Board (APGRB), and (annually) for the court on assigned wards

Attending care plan meetings and other key events to plan for the care of assigned wards and to evaluate the effectiveness of plans


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Attending monthly meetings of the Adult Public Guardianship Review Board (APGRB), as appropriate

Assisting program staff in preparing documentation to request changes in code status modifications from the court for assigned wards as appropriate

Attending weekly Guardianship team meetings to discuss current issues, ward issues, and other relevant events

Attending professional training as available and relevant to service provision and learning needs

Attending at least one meeting of the Commission on Aging Attending (and where possible, assisting with staffing) at Senior Expo Arranging and carrying out a brief group experience, if appropriate (may

be required by school) Research/ administrative project to be determined in conjunction with

field instructor/ supervisor, if appropriate (may be required by school) Submission of monthly statistical data both to Guardianship manager and

to school as required Submission of process recordings of interactions with clients as required

by school (anticipate 3 each semester)

Objectives of Internship (what intern will get out of experience with BCDA):

At the conclusion of the internship, the intern will have been: Given a thorough orientation to the Guardianship Program, as well as an

overview of the rest of BCDA, Able to discuss and highlight the ethical issues and challenges posed by adult

guardianship, as well as how that impacts one’s social work practice, Exposed to a large resource base of community programs to meet the needs of

our wards and BCDA community services, Able to understand the basics of public guardianship, the court process that

governs guardianship, and the differences between public guardians of the person and guardians of property,

Able to distinguish between one’s right of self-determination and the need to protect incapacitated, vulnerable adults,

able to successfully manage a small caseload of guardianship wards to provide appropriate services and support,

Able to maintain case records and confidential documentation in compliance with HIPAA provisions,

Able to use their clinical skills and creative, management and organizational skills to enhance the provision of appropriate services to both protect and to maximize quality of life for each of our wards,

Able to work as part of an integrated team to provide effective coverage to all of our appointed wards

Able to expand their knowledge of aging issues and trends.



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The ideal student intern possesses the following qualities: Interested in and passionate about working with senior adults, especially incapacitated senior adults Experience in working with incapacitated or senior adults is highly desired Experience in working in public service agencies (DSS, Health Department, Department of Aging) is highly desired Must have a valid driver’s license and access to a car (mileage is reimbursed) Creative Organized Flexible Takes initiative Has a desire to learn in a variety of areas through hands-on experience Good writing skills Excellent Customer Service Skills Good to excellent computer skills including Word, Excel




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Evaluation of the Program and Exit Processing:

The BCDA internship program will maintain practices of continuous quality improvement through creation of various methods of feedback solicited from the intern and the respective school/university. Feedback methods will include, but may not be limited to: Survey of Student and School, Exit Interview of Student, informal comments/suggestions, and formalized feedback between Agency Supervisor and student as it pertains to education requirements.

Baltimore County Department of Aging invites any school/university and it’s representatives to visit the location of a placed intern upon scheduling an appointment with the Agency Supervisor. The School/University’s feedback is essential to developing a strong scholastic and professional relationship that will ultimately contribute to the intern’s learning and decision of future career goals.

A personal exit interview will be conducted with each intern prior to the conclusion of his or her internship.

A survey will be sent to each respective school/university following internship completion for their comment and feedback regarding the internship experience.


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Baltimore County Department of Aging values its relationship with NAME OF SCHOOL/UNIVERSITY. We would greatly appreciate your feedback on our Internship Program, including what we are doing well and what can be improved.

Please complete the questions below and reply to our Personnel Officer, Ryan McShane, at 611 Central Avenue, Towson, MD 21204 or via email: [email protected]

How would you rate the Baltimore County Department of Aging Internship Program in the following areas?

1. Outreach to local colleges and universities. (Circle Rating)

Excellent Satisfactory Needs Improvement

Comment: _________________________________________________

2. On-boarding of Interns to establish expectations and provide agency orientation.


Comment: _________________________________________________

3. Providing experiences aligned with educational goals.


Comment: _________________________________________________

4. Providing experiences that will prepare your students for careers in aging services.


Comment: _________________________________________________

5. Being viewed as a preferred provider of gerontological/aging-based internships.



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mailto:[email protected]

Comment: _________________________________________________

Thank you for taking a moment to provide us with your feedback. Our goal is to provide you and the student the best quality internship experience possible. If you would like to provide any additional comments, please add them to the back.


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BCDA INTERN EXIT INTERVIEW

Major:______________________ Year: Freshman__ Sophomore__ Junior__ Senior__

Agency Supervisor: ________________________ Graduation Date: ________

Person Conducting Interview:

Interview Type (In Person or Mail In?):

What was the main factor that caused you to conduct an internship specifically with BCDA?

When you first started, were the agency expectations clearly explained to you? Comments:

How did BCDA meet or exceed your learning expectations?

(E=Exceed M=Met N=Not Met) __ Variety of Learning Experiences __ Explanation of Intern Experience __Overall Supervision

__ Discuss Employment Opportunities __ Orientation to Agency/Program/Unit __Commuting Distance __ Professionalism __ Feedback __ Staff Friendliness __ Ethical Treatment __ Open Communication with __ Convenient Location Supervisor in Aging

What could BCDA do additionally or differently to meet or exceed your learning expectations?


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Name (Last, First) ________________________ Interview Date: ______________

Agency/Program: ________________________ Start Date: ______________

School/University: ________________________ Paid: Yes __ No ___

(BCDA Intern Exit Interview continued)

How did management encourage input, ideas, and comments?

Did you feel engaged in the activities of your learning experience?

Fully ____ Somewhat ____ Not at All ____

Comments:

How will you apply what you learned?

What had the most impact on the enjoyment and/or learning during your internship?

__ Supervisors __ Processes __ Subject Matter __ Staff __ Orientation

__ Variety of Experience Other:

Would you consider BCDA for future employment? Yes __ No __ WHY?

What would have improved your internship experience?

__ Supervisors __ Processes __ Subject Matter __ Staff __ Orientation

__ Variety of Experience Other:

What comments or suggestions do you believe could benefit the Department and its current and future interns?


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Internship Program - Towson University€¦ · Web viewPlease complete, attach a resume and send...

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