internship prez
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Behind the Scenes: Reflections of the PSW Staff Claudia Anderson December 11, 2014
+Introduction to PSW Parvati Swamyamrojgar
(Vikas) started microcredit services in 2001
HMF started in 2003 9 branches across Pune
Each consists of a manager, 3-4 loan officers, a service executive, 2 ECD employees, and a coordinator
IGP, HMF, and ECD programs Orientation and FLT meetings
Have served over 15,000 families
+My Role
Website Suggestions Report Update success stories Better visual aids
Attend most activities and programs provided by PSW
Branch wide staff interviews of the IGP and the HMF programs Job satisfaction Work environment
+Task List and Outcomes
40 interviews 7 complete branches out of 9 and the financial literacy
trainer Created individualized interviews based on job profile
Outcomes for organization: Higher administration can proactively make internal
changes from the feedback With these improvements, higher staff motivation and
positivity will result Staff reflected on their true perceptions of the
organization’s work environment and their likes/dislikes
+Academic Paper Topic Organizational practices that are significant to
improving the overall performance of NGOs and retaining their employees Job stress Adequate compensation Training and Development Availability of technology and other resources Rewards System and Recognition of Hard Work
+Major Findings A successful workplace needs
opportunity for growth About 50% of the staff interviewed
had something in mind that they would do different or change
70% of loan officers agreed that the most frustrating aspect of their job are the recovery visits
Job stress was a key indicator for dissatisfaction among branch employees
Staff cooperation and teamwork are the most important factors for job efficacy
+Reflections
Hard to record high quality answers Seasoned employees vs. newcomers Instances of group interviews
No previous background required for field workers Complete lack of prioritization of health Importance of communication and staff cooperation Unavoidable minor issues with translation
+Academic Learnings
Witnessed a very popular type of poverty alleviation scheme, its successes and drawbacks Difference between how banks and NGOs disburse loans
Studied one subjective definition of poverty How a developing nation tries to solve its own issues
independently
+Professional Learnings
First time working with microfinance NGO and working so closely within slum areas
Acquainted with the different positions in this type of NGO and how they interact with one another
I hope to work abroad for a significant amount of time in the future so this really helped me gain some initial experience
+Personal Learnings Observed the realities of slum areas and was able to
interact with the residents Generosity knows no socio-economic bounds Met people whose lifestyles have completely changed
because of PSW’s work Staff friendships