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Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support
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Transcript of Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support
Managing Your Library’s Online Presence
Virtual Customer Support
Colleen Brazil, Content Access Manager
Sno-Isle Libraries, Marysville, WA, www.sno-isle.org
Sno-Isle Libraries
Download from the library in 22 (easy?) steps
Courtesy of Brad Colbow
See full comic at bit.ly/d5r2Dg
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= Chaos
Email Ask A LibrarianWeb
Comments
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Customer Details
Computer Details
Describe the Problem
Bad Idea
Raw Database
New Request Record
Assigned and Status Set
Quick Status View
Status Overview
Statistical Report
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www.teamviewer.com
www.citrix.com
www.logmein.com
Remote Help Tools
Thank you!Colleen Brazil, Content Access Manager, [email protected]
Sno-Isle Libraries, www.sno-isle.org
Presentation Slides on Slideshare slidesha.re/cnOaIH