INTERNATIONAL TICKETING

CHAPTER 5

INTERNATIONAL TRAVEL & TOURISM

OBJECTIVES:

5.1 Describe IATA ticketing procedures5.2 Explain how to issue adult excursion,

apex, and normal-fare tickets5.3 Discuss how to issue children’s and

infants’ excursion, apex, and normal-fare tickets

IATA AGENT RESPONSIBILITIES

IATA Ticketing Handbook: provides detailed instructions on issuing interline tickets

Agents must use this book and adhere to procedures

Examples of violations:

Entering incomplete or incorrect reservations allowing travel at lower rate

Changing point of originChanging name of passengerChanging form of paymentUsing reservations alteration stickers to alter a

ticket date without following rate rulesIssuing a ticket for more than one passengerMaking different entries on flight and audit

coupons for the same ticket

INTERNATIONAL AIRLINE TICKET

DIFFERS FROM DOMESTIC TICKETS IN THE FOLLOWING WAYSName of passengerBaggage allowanceTax computationCurrency CodeSales indicator codeFare Calculation ladder

INTERNATIONAL AIRLINE TICKET

Name of PassengerName must be the exact name on the ticket as

on the passport

INTERNATIONAL AIRLINE TICKET

You can occupy 2 seatsAdditional seats cost extraThe cost of the second seat cannot be

lower than the cost of the first seatSome airlines charge double fare for the

two seats-200%Some airlines charge 150% for the 2

seats as one ticket

BAGGAGE ALLOWANCE

Passengers in all service classes: first, business, economy and discounted are allowed 2 free pieces of checked baggage for travel within the U.S. and Canada

FREE BAGGAGE: not limited to just suitcases and backpacks; can be Golf bags, skis, sleeping bags, instruments, surf boards, bicycles, hunting rifles

BAGGAGE ALLOWANCE

Cannot weigh over

70 pounds in U.S.

BAGGAGE ALLOWANCE

International Airlines use metric weightAllow 40 kilos (88 pounds) for first classAllow 30 kilos (44 pounds) for businessAllow 20 kilos (44 pounds) for economyIf you have excess pounds (kilos) you are

charged as much as 1% of the airfareExample: airfare may be $3500, excess baggage

charge would be $35.00 for each kilo10 kilos of excess baggage would cost $350 to

carry

BAGGAGE ALLOWANCE

A child that is paying at least 50% of the adult ticket is allowed the same free baggage as the adult

An infant paying 10% of the adult fare is allowed only one free piece of checked baggage

An infant not occupying a seat is not allowed any baggage

TAX COMPUTATION

On International journeys, the 10% federal tax charged on domestic flights does not apply

International Taxes are fixed, usually vary from country, and must be added to the ticket price

All taxes must be paid when the ticket is purchased

Taxes are listed on the ticket in “Tax Boxes” which are recorded in the currency of the country in which the journey originates

Departure Tax

Many countries charge a Departure TaxA departure tax is charged every time a

passenger leaves the countryExample: The U.S. charges each person a tax

every time they travel outside the U.S. by airIn the U.S., the departure tax is collected when

the ticket is soldIn other countries, the departure tax

is collected at the airport just before the person leaves

FARE CALCULATION LADDER

Detailed breakdown of how the airfare is constructed

Based on local currency where flight begins

Designed to show cost of different parts of the trip

Used in case your journey is rerouted, a refund is due, or other changes are needed

IATA established rules that help complete the procedure for changes in ticket prices incase of flight changes

IATA Ticketing

Local currency fare can be quoted when a through fare is used from point of origin to the point of destination. This is called Point-to-Point fare

All apex and excursion fares are point-to point and are quoted in local currency

Excursion Fare

Most flexible discounted economy/coach fare

One or two stopovers are often permitted

Stopovers are free

Apex Fare

Most restricted international fare

Least expensive fareMust be purchased well in

advance of travelUsually you must travel with

the same airline

TRAVEL TIPS

Never expect a trip to go as planned

Be flexible and open-mindedView unexpected events as a

challenging experienceTravel at a relaxed and

pleasant paceDo not rush

SUMMARY

The passenger’s name must appear on the ticket exactly as it is on the passport

When the travel is not in the U.S. or Area 1, baggage is checked according to weight

International taxes are fixed and vary from country to country

International airfares are constructed based on where the ticket is sold and issued

The fares entered in the fare calculation ladder must be in the local currency of the country where travel starts