International Sales Meeting
description
Transcript of International Sales Meeting
International Sales Meeting
September 2011
Agenda
1. Our Culture 1. Our Culture
2. Innovation2. Innovation
3. Quality3. Quality
4. Operational Excellence4. Operational Excellence
Our Culture: How we think.
CommitmentTo Quality
InvestmentIn
Innovation
Operational Excellence
Commitment to Quality• AS9100 (Aerospace
standard)• ISO9001 (Manufacturing
Standard)• IPC 610-II (Electronic
Mfg. Standard)
AS9100
ISO9001
IPC-610 II
Standards we support
Operational Excellence
Support
SellingMarketing
Manufacturing
Engineering
Customer Satisfaction!
Culture of Innovation
• Large Investment Research and Development.– Double the rate large companies report.
• 16% increase in design capability.• Business Plans that emphasize creativity.• Developing National Standards. VSO• Adding new Design Engineers• In-house layout, CE Lab• Our goal…
–Best in Class!
Manufacturing
• IPC 610 Class II facility• Full MRP process control
– 96% of orders meet Promise Date.• Large Finished goods Inventory
• 36% of orders ship in 24 hours• 82% ship in 10 Days.• Want it faster?.... Just ask.
Manufacturing
• Investment in manufacturing– IPC Trained.– Hiring new workers.– Picking up third party contract jobs. – New Pick and Place line ordered
• (34,000 chips per hour)
– New Conformal Coating line.– Qualified for Nuclear Industry.
Marketing
• New Website, Social Networking• Videos, Webinars, Papers, Ads, Email,
Direct mail, PR, Trade Shows, etc…• Results
– 12700 video views – 63% increase in Google Organic Search– 37% increase in Web Traffic
• Its working! • 3900 Sales Leads YTD
New Web Site
You Tube Videos
• Manufacturing
Support for Sales Channels
• Support channel partners with…• Leads (Focus on Quality)• Lead Tracking System (AdTrack)• New Product Training.• Literature• Field Sales calls with Regional Manager
• 2 new Full time International Sales Managers.• Contracted with 4 new Distributors YTD.• We’re listening!
• Tell us how we can better help you support your customer
Customer Support
• Speak to Real Engineers. (Phone or Chat)• On-line tech support database• Quick product updates if needed.• Easy RMA process
– Retest– Repair
• Customer Satisfaction– (Rated #1 and #2 for Customer Support by two years
running. (MCAA Survey)
• 7 year warranty• Just ask…. We’re on it!
Moving Ahead
Ready for 2012!
• New products ready to go.• Strong financials.
– Our cash reserves are safe. • Built up inventories to avoid shortages.• Increasing spending in Sales and
Engineering.• Continue aggressive Marketing.• Let’s keep working!