International Forum on Quality and Safety in Healthcare ... · 28/9/2015 · Professor Ian R...

International Forum on Quality and Safetyin Healthcare Asia

Hong Kong Convention and Exhibition Centre28-30 September 2015

International Forum on

QUALITY &SAFETY inHEALTHCARE

Improve, Innovate, Inspire28-30 September 2015Hong Kong

Internationalforumasia.bmj.com

This year, as the International Forum celebrates its 20th anniversary, the momentum of improving quality and safety worldwide continues to build.

Join colleagues in Hong Kong at the first International Forum on Quality and Safety in Healthcare: Asia, and contribute to a new chapter in healthcare.

This premier event will bring the best of international learning to Asia and has been developed in close partnership with regional strategic partners. In Hong Kong, hear from Keynote speakers from the US, UK and Asian countries showcasing the very best of international and regional thinking and practice.

International Forum Asia 01

Accelerate your quality and safety programme


28 September 2015 Special Events and Full Day Mini Courses

Accelerate your quality and safety programme with these special features on the first day of International Forum: Asia.

Experience Days• Visit Ocean Park, a world-class theme park and hear

about their Three Key Operational Objectives – Safety, Service and Show.

• Hong Kong Healthcare: Learn local quality and safety successes and challenges and meet key staff at Princess Margaret Hospital

Full Day MinicoursesHone your practical knowledge with the Quality Improvement Toolkit and Improvement Capability minicourses

Student Quality Improvement AcademyGain insights from the best quality and safety improvement projects from around the world

29-30 September 2015Conference Programme

Our 2 day conference will cover key Topic Areas including:

• Accreditation and Credentialing• Leading Effective Change• Universal Healthcare• Disaster Preparedness• Improvement Methodologies and Measurement

You may also customise your learning with the following Learning Streams:

• Patient and family centred care• Leading effective change• Improving population and community health• Improving clinical performance• Technology and innovation• Safe and reliable care• Structure and system management

Overview


Maureen Bisognano President and Chief Executive Officer of the Institute for Healthcare Improvement (IHI)

Maureen Bisognano is President and Chief Executive Offi cer of the Institute for Healthcare Improvement (IHI), an independent not-for-profi t organization helping to lead the improvement of health care throughout the world. Previously, Maureen served as IHI’s Executive Vice President and Chief Operating Offi cer, leading IHI along with former President and CEO Dr. Donald Berwick for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine of the National Academy of Sciences and by her appointment to the Commonwealth Fund’s Commission on a High Performance Health System, among other distinctions.

Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Division of Social Medicine and Health Inequalities at the Brigham and Women’s Hospital, and serves on the Boards of the Commonwealth Fund, the ThedaCare Center for Healthcare Value, and Mayo Clinic Health System-Eau Claire.

Donald M. Berwick MD, MPP President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services

Donald is also former Administrator of the Centers for Medicare and Medicaid Services. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the fi rst “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry.

Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empires by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientifi c articles and fi ve books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.

Margaret Chan Director-General, World Health Organisation

Dr Margaret Chan, from the People’s Republic of China, obtained her medical degree from the University of Western Ontario in Canada. She joined the Hong Kong Department of Health in 1978, where her career in public health began. In 1994, Dr Chan was appointed Director of Health of Hong Kong. In her nine-year tenure as director, she launched new services to prevent the spread of disease and promote better health. She also introduced new initiatives to improve communicable disease surveillance and response, enhance training for public health professionals, and establish better local and international collaboration. She effectively managed outbreaks of avian infl uenza and of severe acute respiratory syndrome (SARS). In 2003, Dr Chan joined WHO as Director of the Department for Protection of the Human Environment. In June 2005, she was appointed Director, Communicable Diseases Surveillance and Response as well as Representative of the Director-General for Pandemic Infl uenza. In September 2005, she was named Assistant Director-General for Communicable Diseases. Dr Chan was elected to the post of Director-General on 9 November 2006. The Assembly appointed Dr Chan for a second fi ve-year term at its sixty-fi fth session in May 2012. Dr Chan’s new term will begin on 1 July 2012 and continue until 30 June 2017.

Speakers

Keynote Speakers



Dr. Ashley McKimmHead of BMJ Quality, BMJ, United Kingdom

Ali Ghufron Mukti, MD, PhDVice Minister, Ministry of Health, Indonesia

Azhar AliExecutive Director, Institute for Healthcare Improvement (IHI), USA

Carly StrangDirector of Operations, Institute for Healthcare Improvement (IHI), USA

Prof Chee Yam ChengClinical Professor, Senior Advisor, National Healthcare Group (NHG), Singapore President, NHG College, Emeritus Consultant, Tan Tock Seng Hospital, Singapore

Associate Professor Cherdchai Nopmaneejumruslers, MD Vice Hospital Director and Assistant Dean in Quality Development, Siriraj Hospital, Bangkok, Thailand

Dr. Chien Earn LeeChief Executive Officer, Changi General Hospital, Singapore

Christian OrejudosInternational Advisor to the Dean of Shanghai First Maternity and Infants Hospital

Adj A/Prof Chua Hong ChoonChief Executive Officer, Institute of Mental Health, Singapore

David WilliamsExecutive Director, Institute for Healthcare Improvement (IHI), USA

Derek FeeleyExecutive Vice President, Institute for Healthcare Improvement, (IHI), USA

Dr. Donald LiPresident, Hong Kong Academy of Medicine

E. K. YeohDirector, Division of Health System, Policy and Management, The Jockey Club School of Public Health and Primary Care, Hong Kong SAR

Fiona GodleeEditor in chief, The BMJ

Frank FedericoExecutive Director, Institute for Healthcare Improvement, (IHI), USA

Göran HenriksChief Executive of Learning & Innovation, Jönköping County Council , Sweden

Hiroto ItoDirector, Department of Social Psychiatry, National Center of Neurology & Psychiatry, Tokyo, Japan

Professor Ian R Cumming OBEChief Executive, Health Education England

Dr. Jason CheahChief Executive Officer, Agency for Integrated Care, Singapore

Jason LeitchNational Clinical Director, Healthcare Quality and Strategy, Scottish Government

Jeffrey BraithwaiteAustralian Institute of Health Innovation, Centre for Healthcare Resilience and Implementation Science, Macquarie University, Australia

Dr. Kenneth KwekChief Executive Officer, KK Women’s and Children’s Hospital, Singapore

Dr. Lui Siu FaiClinical Professional Consultant, Division of Health System, Policy and Management, The Jockey Club, School of Public Health and Primary Care, The Chinese University of Hong Kong, Hong Kong SAR

Dr. Margaret ChanDirector-General, World Health Organisation

Dr. Milton LumConsultant Obstetrician & Gynaecologist, Chairman, International & Domestic Relations, Malaysian Society for Quality in Health, Malaysia

Muhammad Kadar MarikarCEO, Malaysian Society for Quality in Health

Adj A/Prof Nellie YeoGroup Chief Quality Officer, National Healthcare Group Pte Ltd, Singapore

Dr. Pa-Chun WangProfessor and Chief, Quality Management Center, Cathay General Hospital, Taiwan

Dr. Patrick Tan Kee SengSenior Consultant Anesthesiologist, Penang Adventist Hospital, Malaysia

Dr. P Y LeungChief Executive, Hospital Authority, Hong Kong SAR

A/Prof Quek Swee ChyeDeputy Chairman, Medical Board, National University Hospital, Singapore

Dr. Rengaraj VenkateshChief Medical Officer, Aravind Eye Hospital, India

Dr. San-Guay HuangDirector-general, National Health Insurance Administration, MOHW, Taipei

Shin Ushiro, MD, PhD.Executive Board Member, Japan Council for Quality Health Care; Professor and Director, Division of Patient Safety, Kyushu University Hospital, Kyushu University Graduate School of Medicine

Sian GriffithsEmeritus Professor, Senior Adviser, International Academic Development, The Chinese University of Hong Kong

Sun Min Kim, M.D. Ph.D.Commissioner, Health Care Quality of Health Insurance Review and Assessment Service, Korea

Dr. Supakorn RojananinSiriraj Hospital, Mahidol University, Thailand

Dr. Suwit WibulpolprasertSenior Advisor in Disease Control, Thai Ministry of Public Health, Thailand

Adj A/Prof Tai Hwei YeeGroup Deputy Chief Quality Officer, National Healthcare Group Pte Ltd, Singapore

Professor Thir Kruy Secretary of State, Ministry of Health, Cambodia

Dr. Vivian Lin Director, Health Systems, World Health Organization Western Pacific Regional Office

Dr. William TL LoHospital Chief Executive Kwai Chung Hospital, Service Director (Mental Health) Kowloon West Cluster, Hong Kong SAR

Dr. Wui-Chiang LeePresident of ASQua, former CEO of Taiwan Joint Commission on Hospital Accreditation

Dr. Yin ShanqingHuman Factors Specialist, Changi General Hospital, Singapore

Dr. Ying-Wei WangMD, PhD, Heart Lotus Hospice, Hualien Tzuchi General Hospital, Taiwan

Hong Kong 2015 Speakers

Speakers

Maureen Bisognano President and Chief Executive Officer of the Institute for Healthcare Improvement (IHI)



Keynote speakers from the US, UK and Asia showcase the very best of international and regional thinking and practice

Timetable

Monday 28thSpecial Events and Mini Courses

Experience Days

Full Day Courses

Student Quality Improvement Academy

Improving Healthcare Lessons from other industries

Hong Kong Healthcare Experience Day

Students are the future of healthcare improvement. Led by one of the eminent figures in quality improvement, our Student Day will be engaging, practical and will provide insights from the best quality and safety improvement projects from around the world.

Ocean Park is a world-class theme park offering unique experiences combining entertainment with education and conservation. Learn about Three Key Operational Objectives at Ocean Park - SAFETY, SERVICE and SHOW - participate in a Tour and meet the Line Leadership. The Tour includes visits to the Grand Aquarium, Giant Panda Adventure and scale the Summit by Cable Car.

A unique opportunity to get an insight into the Hong Kong healthcare system. You will visit Princess Margaret Hospital and meet key staff to learn quality successes and challenges.

StructureTitle/stream

1

2

3

StructureTitle/stream

Basic Toolkit Workshop

Improvement Capability

This interactive full-day workshop will introduce the fundamentals of patient-centered Quality Improvement (QI) in healthcare and is designed for beginners to form a basic understanding of tools typically used in QI projects. Topics include methods of improvement, features of effective teams, use of right data for measurement and diagnostic tools to target the right interventions.

At the center of quality improvement and patient safety is a strong foundation of improvement science. Develop your improvement capability by learning how to set clear and specific aims, define a measurement system to understand results, develop change ideas for testing, and use the plan-do-study-act cycle to test ideas, build knowledge, and achieve breakthrough results.

4

5


Site map/Experience Day locations


2

3

Princess MargaretHospital

Ocean Park

C H I N A

H O N G K O N G

Hong Kong Convention and Exhibition Centre

1

4

5

Hong Kong Healthcare Experience Day

3Student Quality Improvement Academy

Improving Healthcare - Lessons from other industries

1 2Your Quality Improvement Toolkit

Improvement Capability

4 5

Timetable

Tuesday 29thConference Programme

09:00 - 09:15

08:30 - 09:00

07:30 - 08:30

10:00 - 10:30

10:30 - 12:00

Opening Ceremony

Registration

Refreshment break

A1Lessons from leadership of large healthcare systems

1. Hong Kong - Quality Care and Risk ManagementDr. P Y Leung, Chief Executive, Hospital Authority

2. Sweden - The journey to a patient centred organisationGöran Henriks, Chief Executive of Learning & Innovation, Jönköping County Council

3. Cambodia – Quality improvement at national levelProfessor Thir Kruy, Secretary of State, Ministry of Health, Cambodia

A4Health Information Technology, Health Informatics and Big data in healthcare

1. Big data - your best friend in patient safetyDr. Pa-Chun Wang, MD, PhD, Professor and Chief, Quality Management Center Cathay General Hospital Taipei

2. The use of informatics in improving quality in health servicesSpeaker TBC

3. Clinical Information Technology and use of Health Informatics for patient service and quality careDr. N.T. Cheung, Chief Information Officer, Hospital Authority

A5Preparing for the future – To nurture a competent and caring healthcare professional for continuous quality improvement

Donald M. Berwick MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services

Carly Strang,Director of Operations, Institute for Healthcare Improvement (IHI)

Professor Chak-Sing Lau, Vice President (Education and Examinations), Hong Kong Academy of Medicine, Associate Dean (Teaching and Learning), Li Ka Shing Faculty of Medicine, The University of Hong Kong

Professor Francis Chan, Dean, Faulty of Medicine, The Chinese University of Hong Kong

A3Emerging topics in patient safety

1. Emerging trends in quality and safety from around the globeSpeaker TBC

2. Re-conceptualising patient safety through innovation and systems changeJeffrey Braithwaite, Australian Institute of Health Innovation, Centre for Healthcare Resilience and Implementation Science, Macquarie University

A2Emergency preparedness and resilience in healthcare

1. Hong Kong’s role as an epidemiologic sentinel in global outbreak preparedness and responseProfessor Gabriel M Leung, Dean, Faculty of Medicine, Hong Kong University

2. TBC

3. TBC

Welcome Address by Fiona Godlee, Editor in chief, The BMJ

09:15 - 10:00 Keynote 1: Maureen Bisognano, President and Chief Executive Officer of the Institute for Healthcare Improvement (IHI) & Dr. Margaret Chan, Director-General, World Health Organisation (Video presentation)


Stream guide

Patient and family centered care

Leading effective change

Improving population and community health

Improving clinical performance

Technology and innovation

Safe and reliable care

Keynote and Intro Speakers


12:00 - 13:00 Lunch and refreshments

13:00 - 14:30 B1Hospital accreditation and regulation - the challenges and lessons on overcoming them

1. Development of national hospital accreditation system: 37-year experience of TaiwanDr. Wui-Chiang Lee, President of ASQua and former CEO of Taiwan Joint Commission on Hospital Accreditation

2. Hospital accreditation in MalaysiaMuhammad Kadar Marikar,CEO, Malaysian Society for Quality in Health

B2Pursuing quality and safety in mental health care - a tale of three cities: Singapore, Hong Kong and Tokyo

1. SingaporeAdj A/Prof Chua Hong Choon, Chief Executive Officer, Institute of Mental Health

2. JapanHiroto Ito,Director, Department of Social Psychiatry, National Center of Neurology & Psychiatry, Tokyo

3. Hong KongDr. William TL Lo,Hospital Chief Executive Kwai Chung Hospital, Service Director (Mental Health) Kowloon West Cluster

B3Large-scale ambitions insafe, effective and person-centred healthcare

Jason Leitch,National Clinical Director, Healthcare Quality and Strategy, Scottish Government

Derek Feeley,Executive Vice President, Institute for Healthcare Improvement, (IHI)

B4Improving care for ageing patients and at end of life

1. End of life care. Integration of high quality end of life care: How Taiwan ranks high in Asia?Dr. Ying-wei Wang MD, PhD, Heart Lotus Hospice, Hualien Tzuchi General Hospital, Taiwan

2. Novel approaches to improve the health and well-being of older persons: integrating care, ageing-in-placeProf Chee Yam Cheng,Clinical Professor, Senior Advisor, National Healthcare Group (NHG), Singapore President, NHG College, Emeritus Consultant, Tan Tock Seng Hospital

Dr. Jason Cheah,Chief Executive Officer, Agency for Integrated Care, Singapore

M6Human Factors - half day minicourse

Frank Federico,Executive Director, Institute for Healthcare Improvement, (IHI);Azhar Ali,Executive Director, Institute for Healthcare Improvement (IHI)

Azhar Ali,Executive Director, Institute for Healthcare Improvement (IHI

14:30 - 15:00

16:00 - 16:10

16:10 - 17:00

15:00 - 16:00

Refreshment break

C1Sustaining quality care through organisational leadership

E. K. Yeoh,Director, Division ofHealth System, Policy and Management, The Jockey Club School of Public Health and Primary Care

Adj A/Prof Nellie Yeo,Group Chief Quality Officer, National Healthcare Group Pte Ltd., Singapore

C4The impact of education and training on patient safety

Professor Ian R Cumming OBE,Chief Executive, Health Education England

C3The evolution of healthcare trends in China

Christian Orejudos,Vice-President/Chief Operating Officer, Shanghai Redleaf International Women’s Hospital

C2Setting up of a national framework for healthcare improvement – from concept to reality – the Singapore model

A/Prof Quek Swee Chye, Deputy Chairman, Medical Board, National University Hospital, Singapore

Dr. Chien Earn Lee,Chief Executive Officer, Changi General Hospital, Singapore

Introduction by Dr. Lui Siu Fai,Clinical Professional Consultant, Division of Health System, Policy and Management, The Jockey Club, School of Public Health and Primary Care, The Chinese University of Hong Kong

Keynote 2: TBC

M6 (contd)Human factors - continued

Frank Federico,Executive Director, Institute for Healthcare Improvement, (IHI)

Azhar Ali, Executive Director, Institute for Healthcare Improvement (IHI)

Timetable

Wednesday 30th Conference Programme

09:00 - 09:15

07:30 - 09:00 Registration

WHO Summit Feedback Dr Vivian Lin, Director, Division of Health Sector Development, WHO Western Pacific Region

09:15 - 10:00

10:00 - 10:30

10:30 - 12:00

Refreshment break

D1Achieving the aspiration of universal healthcare coverage

Ali Ghufron Mukti, MD, PhD,Vice Minister, Ministry of Health, Indonesia

Dr. San-Guay Huang, Director-general, National Health Insurance Administration, MOHW, Taipei

Dr. Vivian Lin,Director, Health Systems, World Health Organization Western Pacifi c Regional Offi ce

D4The role of industry in improving healthcare

1.Medical tourism - Boon or baneDr. Milton Lum,Consultant Obstetrician & Gynaecologist, Chairman, International & Domestic Relations, Malaysian Society for Quality in Health

2. The cost of medication - what Thailand has been doingDr. Suwit Wibulpolprasert,Senior Advisor in Disease Control, Thai Ministry of Public Health

D5Measurement for improvement

David Williams,Executive Director, Institute for Healthcare Improvement (IHI

Azhar Ali,Executive Director, Institute for Healthcare Improvement (IHI)

D3Adverse Event Management - From Culture, Response, Reporting to Open disclosure

1. Adverse Incident Management – key stepsDr. Lui Siu Fai,Clinical Professional Consultant, Division of Health System, Policy and Management, The Jockey Club, School of Public Health and Primary Care, The Chinese University of Hong Kong

2. TBCShin Ushiro, MD, PhD.Executive Board Member, Japan Council for Quality Health Care; Professor and Director, Division of Patient Safety, Kyushu University Hospital, Kyushu University Graduate School of Medicine

3. Open Disclosure When Adverse Events Occur During Medical CarePatrick Kee Seng Tan, Past President, Penang Medical Practitioners Society, Malaysia

D2Session TBC

Speaker TBC

Keynote 3 TBC


16:00 - 17:00

12:00 - 13:00 Lunch and refreshments

13:00 - 14:30

14:30 - 15:00 Refreshment break

15:00 - 16:00

E1Organisational transformation - examples from Asia

1. Women and Children’s ServicesDr. Kenneth Kwek,Chief Executive Offi cer, KK Women’s and Children’s Hospital

2. Routine to Research, a strategy to change culture of quality improvement Associate Professor,Cherdchai Nopmaneejumruslers, MD Vice Hospital Director and Assistant Dean in Quality Development, Siriraj Hospital, Bangkok

E2Sharing of Safety and Quality programs from Hospital Authority, HKSAR

1. Infection Disease Outbreak can be preventedDr. Dominic Tsang, Chief Infection Control Offi cer, Hospital Authority

2. Medication can be used safe, effectively, effi ciently and equitablyMs. Anna Lee, Chief Pharmacist, Hospital Authority

E3Improving healthcare at a population level

1.The role of quality indicators in driving national quality of health servicesSun Min Kim, M.D. Ph.D., Commissioner, Health Care Quality of Health Insurance Review and Assessment Service, Korea

2. Healthcare reform in Hong Kong Sian Griffi ths,Emeritus Professor, Senior Adviser, International Academic Development, The Chinese University of Hong Kong

E4Human factors and patient safety

1. Working together towards safe surgery in Thailand Dr. Supakorn,RojananinSiriraj Hospital, Mahidol University, Thailand

2. Know thy enemy, know thyself: Human factors on hazardous healthcare and imperfect humansDr. Yin Shanqing,Human Factors Specialist, Changi General Hospital, Singapore

M7Diagnostics for Safety - half day minicourse



F1Improving quality in primary care

Primary Care in Hong KongDr. Donald Li,President, Hong Kong Academy of Medicine

Harm Detection: Using triggers for Primary CareAdj A/Prof Tai Hwei Yee, Group Deputy Chief Quality Offi cer, National Healthcare Group Pte Ltd, Singapore

F2Establishing a successful organisational approach to quality

Dr. Rengaraj Venkatesh,Chief Medical Offi cer, Aravind Eye Hospital, India

F3Writing for publication - how to publish quality improvementreports and research

Dr. Ashley McKimm,Head of BMJ Quality, BMJ, United Kingdom

F4Leading large scale change

Speaker TBC

M7Diagnositics for Safety - continued



Keynote 4: Donald M. Berwick MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services



Join international colleagues in Hong Kong to accelerate your Quality and Safety programmeinternationalforumasia.bmj.com

International Forum: Asia has been developed in close partnership with key regional partner organisations.

For full programme and session details go to: internationalforumasia.bmj.com

International Forum on

QUALITY &SAFETY inHEALTHCARE

4C

International Forum on Quality and Safety in Healthcare ... · 28/9/2015 · Professor Ian R...

Documents

Transcript of International Forum on Quality and Safety in Healthcare ... · 28/9/2015 · Professor Ian R...