INTERNATIONAL ASSOCIATION OF ADMINISTRATIVE PROFESSIONALS ... · PDF filePlease RSVP to Tammy...

DENVER CHAPTER IAAP APRIL 13, 2010

“ARE YOU PLUGGED IN: MARKETING YOURSELF IN THE DIGITAL AGE”

Speaker: Lauri Harrison

L auri Harrison has created marketing, sales and promotional strategies in the

telecommunications, high-tech, Internet start-up, retail, travel and non-profit industries for almost 20 years. After more than five years in the Internet start-up environment, and having the foundation of building

successful global brands, Lauri was motivated in early 2000 to launch her own marketing, public relations and event planning firm (formerly LH3, Inc.). She frequently guest lectures at CU Denver, CU Boulder, CSU, UNC, Metro State College and Denver University. Lauri received a Bachelor's degree in Marketing from the University of Hawaii and a Master's degree in Marketing from the University of Colorado.

WHEN: Tuesday, April 13, 2010 WHERE: Loews Hotel - Denver 4150 E Mississippi Ave Denver, CO 80246 Milano Room—1st floor TIME: 5:30 p.m. -6:00 p.m.— networking 6:00 p.m. - 8:00 p.m.— dinner and program MENU: Lasagna -- both meat and vegetable options; salad, rolls and butter, chef’s choice dessert. COST Dinner and Program: $22 member; $22 - 1st & 2nd time guest $26 - non-member Drink, Dessert & Program: $10 - member,1st & 2nd time guest $14 - non-member Please RSVP to Tammy Hensrud at [email protected] no later than THURSDAY , April 9 at 4:00 p.m.

Volume 56, Number 9 April 2010

DENVER DIGEST I N T E R N A T I O N A L A S S O C I A T I O N O F A D M I N I S T R A T I V E P R O F E S S I O N A L S

www.orgsites.com/co/iaap-denver

APRIL 2010

MEETING

April Chapter Meeting .......................... 1 Chapter Officers/Committee Chairs 2 From the President’s Desk ........................ 2 CWM Division Officers ............................ 3 March Fundraiser A Success ..................... 3 Administrative Professionals Week .......... 3 Membership News .................................. 4 Standing Member List ............................ 4 Become a Standing List Member ............ 4 Chapter Meeting Cancellation Policy ........ 5 Name Badges ............................................ 5 Newsletter Editor/Publication ................... 5 Address Corrections .................................. 5 Chapter Announcements ........................... 5 IAAP International Officers ...................... 6 IAAP Retirement Trust Foundation .......... 6 IAAP Grammar Rules ............................... 6 IAAP Calendar of Events .......................... 7 Community Service ................................... 8 One-Minute Tip ........................................ 8 Office Team .............................................. 9 Work Pair of the Month ............................ 9 Fundraising News/Announcements ......... 10 Denver Chapter Nominations/Elections .. 11 Ask SuZee ............................................... 11 Resumes of Qualifications ...................... 12 Minutes of the Denver Chapter March 9, 2010, Monthly Meeting ..................... 18 APW Event ............................................ 20 Denver Chapter Associate Members ....... 21 Invitation to CWM Division Meeting ..... 21

To provide administrative professionals with leadership skills and the opportu-nity to enhance professional and per-sonal development through education, programs, and networking.

DENVER CHAPTER MISSION

IN THIS ISSUE

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Th is month we take a week to celebrate administrative professionals from all walks of life. The week of April 19-

23, 2010 we should take time to educate those in your office of the value you bring to your organi-zation. If nobody else does, buy yourself a bou-quet of flowers, set them on your desk, then when asked what they are for, take that opportunity to enlighten your staff that since 1952, the Interna-tional Association of Administrative Professionals has honored office workers by sponsoring Administrative Professionals Week (IAAP, 2009). We once celebrated a day, Secretary’s Day, but now have expanded this to an entire week! On Friday, April 23, 2010, the Denver, Denver Downtown and Boul-der Chapters of IAAP are set to host an Administrative Professionals Week event in Denver. Keeping with IAAP’s annual theme the day is entitled the “Power of Commitment.” There will be a vendor show, and a day full of valuable learning from Gini Courter of Triad Consulting. She will cover topics to help us perfect our skills in Word and Power-Point, as well as giving us a preview of Office 2010 and keeping up with our computer skills, and showing us some tips and tricks that work both in Office 2003 and 2007. She is also a very entertaining speaker who will leave you feeling great when the day ends! I encourage you to show your Power of Commitment by attending this wonderful day to celebrate your efforts as administrative profession-als. The price is reasonable at $110 for members of IAAP; however, please encourage those around you to join in the fun at only $125 for non-members. You may go to http://tinyurl.com/APW2010 to register online. The deadline to register is April 9, 2010, so don’t delay! Now that spring is coming, we have set the clocks ahead and the warm weather hopefully is on its way! Springtime is a time for renewal and fresh starts. Next month we will elect new officers to our Chapter. I thank all those in advance for stepping up to the plate to serve our Chap-ter. As we work together as a team, the journey of being an officer is an enjoyable one knowing that we each bring a little piece of our profes-sionalism to the group and from that we become one strong unit. Last month the column “Ask SuZee” was introduced and I encourage you all to read this enjoyable and enlightening column. Don’t be shy, please give her some scenarios to ponder and respond to; we can all learn by this column and enjoy a new view on many issues that we face each day in our jobs. Sincerely, Chris Resource: Administrative Professional Week, 2009. Retrieved from the IAAP website on February 5, 2010 at http://www.iaap-hq.org/APW/apwindex.htm

FROM THE DESK OF THE PRESIDENT

Chris Liley-Hudler

President – Chris Liley-Hudler [email protected] President-Elect – vacant Secretary – Mechelle M. Berge, CPS/CAP [email protected] Treasurer – Diane T. Grizzle [email protected] Treasurer-Elect—vacant www.orgsites.com/co/iaap-denver

Administrative Professionals Day – Tammy Hensrud [email protected] Bylaws & Standing Rules – Sharon Hunvald, CPS [email protected] Certification – Kandace Weaver, CPS/CAP [email protected] Fundraising - Barbara Dohnalek [email protected] Membership – Lynn Nevin, CPS/CAP [email protected] Newsletter – Claudette Ferris, CPS/CAP, CGMP [email protected] Nominating – Kandace Weaver, CPS/CAP [email protected] Outstanding Member of the Year Award – Shirley Kelley, CPS [email protected] Parliamentarian – Sharon Hunvald, CPS [email protected] Programs – Tammy Hensrud [email protected] Retirement Trust Foundation (RTF) – Wanda Sparks

[email protected]

Staffing—Debi Solon [email protected] Webmaster – Kathy Nolasco, CPS [email protected]

DENVER CHAPTER OFFICERS 2009/2010

DENVER CHAPTER COMMITTEE CHAIRS

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CERTIFICATION EXAMS— IMPORTANT DATES

May exams will be held on Friday, May 7 and Saturday, May 8, 2010. Your confirma-tion packet will give you in-formation on the testing cen-ter. If you are looking for a study group, need review ma-terials or need further infor-mation, please contact Kan-dace Weaver CPS/CAP, Certi-fication Chairperson, at [email protected].

President: Margaret Hartl Rim Rock Chapter (Billings, MT) [email protected] or [email protected]

President Elect: Leticia “Tish” Neff Book Cliff Chapter (Grand Junction, CO) [email protected]

Vice President: Eileen Verosko CPS Pikes Peak Chapter (Colorado Springs, CO) [email protected]

Secretary: Judy Smith CPS/CAP Old West Chapter (Cheyenne, WY) [email protected] Treasurer: Andrea Latine CPS Denver Chapter (Denver, CO)

Parliamentarian – TBA http://www.iaap-co-wy-mt.org

CWM DIVISION OFFICERS 2009/2010

March Fundraiser A Success!

by Wanda S. Sparks, CPS/CAP Retirement Trust Foundation chair

A s most of you know, we held a balloon raffle at the March membership meeting to benefit RTF. Ten baskets were available to be won such as: hand and foot spa, movie

night, quick fix dinner, reading basket, and bath spa. Many raffle tickets were purchased, and it took us several drawings each time to find someone who had not already gotten a numbered balloon. Part of the fun was once you picked your numbered balloon you didn’t know which basket had the corresponding number. In the end, once all the basket numbers were revealed, I think everyone who won was very happy with their prize. The best part of all is that we raised $89 which will be sent to the Retirement Trust Foundation as a donation from our Denver Chapter. Here is an explanation of what the RTF is about as stated on their website: “The Trust exists to help needy and elderly adminis-trative professionals with housing, whether it's through their retire-ment home, Vista Grande or through grants. Our mission is to pro-vide assistance for housing to administrative professionals, age 55 and older, who are in need. The Trust, founded in 1947, operates exclusively for charitable purposes and can help those in need be-cause of the generous gifts from individuals around the world.” There are many ways to help RTF, such as direct donations, pur-chasing a patio paver in honor of/in memory of someone, and pur-chasing annual RTF holiday cards. Thank you to all who made a contribution to the Retirement Trust Foundation through our March balloon raffle. Resource: Retrieved from the IAAP website on March 10, 2010 at http://www.iaap-rtf.org/

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MEMBERSHIP NEWS

Make your life simpler by adding your name to the Denver Chapter’s Standing List. As a member of the Standing List, you are automatically reserved for Chapter meetings unless you notify the Program Chair (Tammy Hensrud) that you will not be attending. If you wish to be added to, removed from, or kept on the Standing List, please contact Tammy. Individuals on the Standing List will be invoiced if they do not let her know in advance that they will not be attending a meeting.

BECOME A STANDING LIST MEMBER

DENVER CHAPTER STANDING LIST

Claudette Ferris CPS/CAP, CGMP Diane T. Grizzle CPS Tammy Hensrud Chris Liley-Hudler Sharon Hunvald CPS Shirley Kelley CPS Andrea Latine, CPS Kathy Nolasco CPS Wanda Sparks CPS/CAP Kandace Weaver CPS/CAP

APRIL ANNIVERSARIES • Flo V. Frank 1989 • Melinda S. Frick 2003 • Theresa P. Mellor 2009

• Diane T. Grizzle, CPS April 4

• Gina Montoya, CPS April 13

• Lynn M. Nevin, CPS/CAP April 13

• Mary M. Jones, CPS April 14

HAPPY BIRTHDAY &

MAY YOU HAVE MANY MORE!!

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We are aware that there are times when you just can’t make it to one of our Chapter meetings after you have already given your RSVP. However, if you do not show up, we still have to pay for your meal. If you need to cancel your meet-ing reservation, please contact Tammy Hensrud by 4:00 p.m. on the Friday before the Tuesday Chapter meeting to avoid being billed as a no-show.

If you have lost, never had or merely want one of our great-looking magnetic name badges, contact Kandace Weaver to order. Send your name as you want it to appear on the badge to [email protected] and she will include your request with the next order. The price is $8.75 per badge, payable in advance to Denver Chapter – IAAP (or $9.75 if you would like to have it mailed to you). Please note that a minimum of four badges is necessary before any order will be placed.

Denver Chapter IAAP

c/o Claudette M. Ferris CPS/CAP, CGMP Colorado Department of Public Health

& Environment 4300 Cherry Creek Drive South

HMWMD-RP-B2 Denver, CO 80246

303-692-3380 [email protected]

NAME BADGES

NEWSLETTER EDITOR

NEWSLETTER PUBLICATION

For MAY 2010 Denver Digest April 12– Articles due to C. Ferris April 22 – Mail / e-mail May issue

For JUNE 2010 Denver Digest May 12– Articles due to C. Ferris May 25 – Mail / e-mail June issue

ADDRESS CORRECTIONS

The Denver Chapter’s email address: [email protected]

The Denver Chapter’s website is:

www.orgsites.com/co/iaap-denver

The Denver chapter’s mailing address is: P.O. Box 370086

Denver, CO 80237-0086 We need your help. One criteria of the Member of Excellence program is to submit an article to the newsletter, whether it is the Chapter, Division or International. We can use your articles and tidbits. Please consider contributing to this valuable re-source. Newsletter articles are due to Claudette Ferris by the following dates: • 4/9 • 5/14

CHAPTER MEETING MINUTES Chapter meeting minutes from the previous meeting will be published each month in the newsletter, as we are trying to be more “green.” Copies will not be provided at the meeting so more time can be spent on the program and business, rather than spending time to proof the minutes. If you have any corrections to make, please send them to our Chap-ter Secretary, Mechelle Berge at [email protected] prior to the meeting. Thank you. The Denver Chapter Board

Chapter agenda items are due to Chris Liley-Hudler by the following dates: • 4/7 • 5/5 • 6/2

Have you recently moved? Changed employers? Changed your e-mail address? If so, please forward this information to Chris Liley-Hudler and to IAAP Headquarters.

[email protected] and [email protected]

CHAPTER MEETING CANCELLATION POLICY

CHAPTER ANNOUNCEMENTS

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Seated L-R: Treasurer: Karlena Rannals CPS/CAP Vice President: Tamra Goodall CPS/CAP President: Susan Shamali CPS/CAP President-Elect: Mary Ramsay-Drow CPS/CAP Secretary: Janine Riemersma CPS/CAP Standing L-R: Northeast District Director: Judith Yannarelli CPS/CAP Affiliate Representative: Jennifer Hinkson CMP Northwest District Director: Valerie King CPS/CAP Great Lakes District Director: Wendy Melby CPS/CAP Southeast District Director: Virginia Boyd CPS/CAP Canada District Director: Sharron Buttler CPS/CAP Southwest District Director: Antoinette Smith CPS/CAP

P.O. Box 20404 Kansas City, MO 64195-0404 (816) 891-6600 (816) 891-9118 – fax

www.iaap-hq.org

Seated L-R Karlena Rannals CPS/CAP IAAP International Treasurer Kathy Hampton CPS/CAP - Chairman Susan Shamali CPS/CAP IAAP International President Standing L-R: Kelly A. Reggio CAP - Vice Chairman Lynda B. Boulay CPS/CAP RTFC Liaison Patricia D. Row CPS/CAP - Secretary

RETIREMENT TRUST FOUNDATION

INTERNATIONAL OFFICERS

I t’s best for continuity if we work toward consistency in our style of writing association names in our communications. Inconsistency causes confusion for members and non-

members. Traditionally we have capitalized the following (this is not an exhaustive list): member, association, board, chapter, di-vision, manager, administrative professional, certification, inter-national president, trustee, chapter president, newsletter editor, recertification…None of these should be capitalized since they are all common nouns. Only capitalize if the word is used as part of a proper noun. Another change that will be effective immediately is we will now be using a comma to set off designations: Susan Shamali, CPS/CAP. In your communications, please lower case these words unless they are in a correct title. EXAMPLES: Correct The IAAP International Board of Directors met in Reno to discuss matters important to the association. When we use IAAP with international board it becomes a proper noun. Association is only capped when it is in our proper title. Incorrect The Board asked several Members to come to the Board Meet-ing to discuss their respective Divisions about matters important to the Association. These are all common nouns and should not be capitalized. Correct International President Susan Shamali, CPS/CAP, asked the president of the Ohio Division to meet with her at the recent IAAP conference. She also spoke with Emily Allen, communi-cations and publications manager at Spring Conference. We capitalize Susan’s title because it appears before her name. If we said “Susan Shamali, international president,” it would not be capped as in the example of Emily Allen. Ohio Di-vision is a proper title. IAAP conference is not capped since it’s not the title of anything. Spring Conference is capped because it is now the official name of that conference. Incorrect Many Administrative Professionals have attained Certification through IAAP. Those who are Certified can earn up to 7 percent more, according to OfficeTeam, an IAAP Corporate Partner. These are all common nouns. The words in bold should all be lower case. (To download this style sheet, go to: http://community.iaap-hq.org and search for the document ID3947 in the international library.)

GRAMMAR RULES: CAPITALIZATION OF ASSOCIATION NAMES

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IAAP CALENDAR OF EVENTS

DENVER CHAPTER MEETINGS

The Denver Chapter IAAP meets on the 2nd Tuesday of every month, except in July & Au-gust. TIME 5:30 p.m.—6:00 p.m.— networking 6:00 p.m. - 8:00 p.m.— dinner and program LOCATION Loews Hotel - Denver 4150 E Mississippi Ave Denver, CO 80246 COST Dinner and Program: $22 - member; $22 - 1st & 2nd time guest; $26 - non-member Drink, Dessert & Program: $10 - member; $10 - 1st & 2nd time guest; $14 - non-member UPCOMING CHAPTER PROGRAMS 2010 January 12 - Higher Education, the Workplace & You presented by Rosaland Johnson-Giboney, Colorado Technical University February 9 - Go Green presented by Avery-Dennison March 9 - Managing the Work/Life Circus pre-sented by Libby Felche, Office Team April 13 - Are You Plugged In: Marketing Yourself In The Digital Age May 11 - Annual Meeting, Elections & Floral Fun with Barbara Setliffe (Chapter members only) June 8 - Awards & Installation of 2010/2011 Officers Celebration of past presidents and history presentation

We are attempting to get recertification points for at least 60% of our programs. One criterion for Member of Ex-cellence is to give a presentation. We would love to have volunteers do this. There are many presentations that IAAP headquarters has put together, including scripts and PowerPoint presentations. Please contact the committee for more information: Tammy Hensrud, Chair, at [email protected], or Chris Liley-Hudler, [email protected].

INTERNATIONAL EVENTS

C-W-M DIVISON

The CO-WY-MT division meetings for the next two years are as follows: • June 4-5, 2010 Cheyenne, WY (hosted by the Old West Chapter) • June 3-4, 2011 Denver, CO (hosted by the Denver Downtown Chapter)

2010 April 18-24 Administrative Professionals Week April 21 Administrative Professionals Day April 23 APW Event May 7-8 CPS/CAP Exams Don't Miss Upcoming Education Forums 2010: Boston, Mass., July 18-21, Hynes Convention Center 2011: Montreal, Quebec, July 24-27 Montreal Conven-tion Center 2012: Grapevine, Texas, July 22-25, Gaylord Texan Resort 2013: Anaheim, Calif., July 28-31, Anaheim Convention Center 2014: Milwaukee, Wis., July 27-30, Milwaukee Conven-tion Center 2015: Louisville, KY, July 26-29, Kentucky Intl Conven-tion Center

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THE GATHERING PLACE By Shirley Kelley CPS The Gathering Place Representative

A Refuge for Building Lives Hello everyone, and thank you for all the wonderful baby products you donated at the January Chapter meeting. If you plan to attend the April 13, 2010, Chapter meeting and would like to donate, please bring: Peanut butter and jelly (any size, any brand). Also, you can always select from the list below. Thank you so much; your donations are always deeply appreciated by The Gathering Place.

See you at the Chapter meeting!

Because of the limited storage space at The Gathering Place, please donate only the items listed on their ongoing needs list:

COMMUNITY SERVICE COMMUNITY SERVICE

Toiletries Feminine hygiene products Toothbrushes – adults and children Travel size toothpaste Antiperspirant/deodorant Disposable razors Shampoo Conditioner Sun block Kids Needs New socks and underwear, all sizes Pedialyte – individual size Formula – Similac regular and soy Baby Wipes Diapers, pull-ups, size 4 and larger

Sippy cups

Non-Perishable Food

Peanut Butter Canned Stews/soups Rice and beans Canned tuna/meats Canned fruit/vegetables Spaghetti sauce Make-a-meal items, such as Spaghettios, Tuna/

Hamburger helper, etc. Baby food Ramen

Emergency Clothing New women’s underwear (all sizes) Adult athletic socks Bras

COMMUNITY SERVICE

ONE-MINUTE TIP I strongly encourage you to get out of town, break the routine, go where you have time and space (and encouragement) tofocus on yourself, your goals, your skills and your dreams. Take time to look back over the months and see how far you’ve come. Take time to be in the moment and enjoy yourself.

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HOW TO SURVIVE WORKPLACE RE-ENTRY

S tarting a new job can be exciting, but it also can be nerve-racking, disorienting and confusing, especially when it comes to fitting in with your colleagues. In a recent survey conducted by OfficeTeam, nearly one-third of workers interviewed said acclimating to a different corporate culture poses the greatest challenge when re-entering the workforce after an extended absence.

You can make your transition smoother by learning as much as possible about your firm’s culture before your first day. Asking questions of the hiring manager and connecting with current or former employees can help you understand the work environment, dress code and general policies. Here are some tips for easing your way back into the workplace: • Attack tech terror head-on. Intimidated by the amount of technical change that has taken place since you

last touched a keyboard? Determine which software applications and other technology you will use on the job, then consider training courses to help you refresh your skills or learn new aspects of the programs. Great low-cost tutorials are often available online.

• Switch gears in advance. If you have been used to life without a commute and 8 a.m. calls, start getting ac-climated to your new schedule. Begin at least a week in advance so you’re comfortable with the routine by your first day.

• Make new friends. Introduce yourself to others on your team immediately. Coworkers can be the best re-source for getting to know the ins-and-outs of your new employer. To break the ice, invite new colleagues to join you for lunch or coffee.

• Keep your eyes open. Pay close attention to how your new coworkers act in the workplace. Office culture is governed by many unwritten rules, and certain aspects — such as how people prefer to communicate — can only be learned through observation.

• Be confident. While it can take some time to feel comfortable in your new environment, try to project confi-dence in everything you do. Remember, you were hired for your experience and qualifications. If you believe in yourself, others will, too.

OfficeTeam is the world's leading staffing service specializing in the placement of highly skilled administrative and office support professionals. The company has more than 325 locations worldwide, and offers online job search services at www.officeteam.com.

OFFICE TEAM by Kellie Burton

WORD PAIR OF THE MONTH PERSONAL, PERSONNEL

One way to keep these words clear in your mind is to hear them in your head. The word personal, pro-nounced with the accent on the first syllable (PER-son-al), means “related to an individual or PERson; private.

My journal is extremely personal and not meant to be read by others.”

On the other hand, the word personnel, pronounced with the accent on the last syllable (per-son-EL), means “a group of people staffing an organization.” We called a meeting of all personnel involved in the product’s development. Here’s another hint: remember that personal has only one n, suggesting its relationship to the individual, while personnel has two n’s, relating it to several people. Whichever strategy you use to keep these words straight is fine—it’s your personal choice. Source: UpWrite Press e-tips”

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T he 2009-2010 year marks a change in our Fundraising Committee. This com-mittee has remained empty for a long period of time and this year was no dif-

ferent, but the Board of Directors wanted to bring some options to the members. These options are as varied as our members are. Please take advantage of the efforts of this committee and join in one or more of the opportunities listed below: Chapter Meetings: January 50/50 Raffle February 50/50 Raffle March Balloon raffle benefiting RTF April 50/50 Raffle May 50/50 Raffle June Raffle on floral centerpieces by Barbara Setliffe

Continual Fundraiser for 2009-2010

Tastefully Simple

F or the remainder of the 2009-2010 IAAP fiscal year, Mellissa Bowers will be donating all

profits from orders placed by IAAP Denver Chap-ter members back to the chapter. Join this fabulous and fun fundraiser! The new Fall/Winter catalog has arrived with old (and new) classic favorites. Tastefully Simple makes everyday meals and entertainment easy. By adding one or two ingredients to the mixes or sea-sonings you can create a spectacular meal in min-utes. Perfect after a long day at the office. For your order to qualify for this fundraiser , you must order online by December 30, 2009, us-ing this link (another link will be created on Janu-ary 1): http://pomm.tastefullysimple.com/pomm/GuestResponseCatalogParty.aspx?pxid=4226068&key=7c864e23-2522-4c10-9375-d27cc7710a55 First Name: IAAP Last Name: Fundraiser State: CO All orders are shipped directly to you. Gifts are delivered to your recipient along with a personal-ized note from you, suggestion cards and wrapped in an elegant gift box. Please contact the Fundraising Committee with any questions or problems with the link. You can also visit Mellissa’s website at www.tastefullysimple.com/web/mbowers1.

Tastefully Simple. The food you love, the time you deserve.

FUNDRAISING NEWS/ANNOUNCEMENTS

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DENVER CHAPTER NOMINARTIONS AND ELECTIONS

2010/2011 Board of Directors

T he Committee on Nominations is happy to an-nounce that we have a nominee for each of the

five officer positions for the 2010/2011 IAAP year. Our thanks to the Denver Chapter members who have been willing to step forward and make this com-mitment to the chapter and the association.

My special thanks to the members of the commit-tee: Debi Solon and Lori Feld.

And the nominees are:

• President Mellissa Bowers, CPS

• President-Elect Wanda Sparks, CPS/CAP

• Secretary Barbara Dohnalek

• Treasurer Lynn Nevin, CPS/CAP

• Treasurer-Elect Lori Feld

Please see their Resumes of Qualification on pages 12—17. At the April meeting, candidates will each give a two-minute speech to introduce themselves and share what they can bring to the chapter board; elec-tions will take place at the May 11 chapter meeting. The newly-elected 2010/2011 Board of Directors will be installed at the June 8 meeting.

Kandace Weaver, CPS/CAP Committee on Nominations Chair

Dear Readers: Please read the letter below from Responseless and Riled. Do any of you have any tips or tricks to get people to respond to invitations? Please let me know at [email protected] or send suggestions directly to Claudette Ferris at [email protected] for publication in the May Denver Digest. Thanks! Dear SuZee, I recently sent out a meeting notice through Outlook to about 65 in people in my company for one of my managers. I only received about 12 responses, so I had to send a reminder to those who had not re-sponded. I got about 30 responses from the reminder. I finally had to send e-mails to the supervisors of

the remaining non-responders before I finally heard back. I was trying to make things easy for these people – one click of the mouse and this meeting would be on their calendars and I would receive an accurate count of attendees. Am I doing something wrong?

Responseless and Riled Dear Responseless: No you’re not doing anything wrong. This seems to be a widespread problem both in the business and personal worlds; and I’m not really sure why, since a response to an invitation is a fairly basic social expectation. An Outlook meeting notice (or any e-mail based invitation) should, indeed, make a response simple. In terms of invitations that include the abbreviation R.S.V.P., I’m wondering if people no longer know what it means: Respondez s’il vous plait or “please respond.” This is straightforward and requires a response regardless of whether the answer is positive or negative – unless the invitation requests a response either for acceptances only or negative replies only. Yet, once again many people don’t reply. Responsless, I actually don’t have an answer for you beyond reminders and/or follow-up calls, which, in a perfect world, would not be required. I hope our readers can help! SuZee Please send your questions to me at [email protected]

ASK SUZEE

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RESUME OF QUALIFICATIONS

FOR THE OFFICE OF PRESIDENT

Name: Mellissa Bowers Phone: 720-535-5492

Address: 8405 E. Hampden Ave, Apt 16-G Denver, CO 80231-4818

Chapter: Denver Chapter Membership Date: May 2006

Employer: Lowe’s Home Improvement Warehouse Title: Regional Administrative Specialist

Education: BSBA in Management 6/2008. MBA expect 5/2012.

Experience: I’ve been in the administration and accounting fields for 23 years in positions ranging from recep-tionist to executive assistant to regional administrator in industries ranging from education to construction to demolition. I have a passion for administrative work and apparently it shines through my role and responsi-bilities.

Strengths: My strengths are my passion for administration and administrative workers, organization, attention to detail, time management, perseverance, tenacity, and follow-through. I am a motivational speaker on the side and that helped me overcome stage fright and public speaking, creating stronger self confidence and higher self esteem.

Organizations and Positions Held: Church Sunday School Leader. IAAP Denver Chapter Webmaster 2008-2009, President-Elect 2008-2009, President 2009 (partial year), Bylaws & Standing Rules committee member 2008-2009. IAAP CWM Division Newsletter & Webpage judging committee member 2008-2009, Nomina-tions committee member 2009-2010.

Personal History: I am a dedicated single mom with three grown children and one granddaughter. Of course, I dote on each of them as much as I can. I enjoy creative writing, walking, reading, knitting, cross-stitching, perfecting my career, and watching movies in my free time. I am a motivational speaker and have put those skills to use in my career positions held and my aspirations. I am pursuing my MBA degree but will be putting it on hold for this next year so I can focus on the needs of the IAAP. I am training to be a foster parent for the Denver Dumb Friends League (cats). I am training for charity walks this year including the Denver Dumb Friends League Furry Scurry, Colon Cancer Alliance Undy 5000, and Susan G. Komen Race for the Cure among others.

I look forward to a rewarding year for us all.

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FOR THE OFFICE OF PRESIDENT-ELECT

Name: Wanda S. Sparks, CPS/CAP Phone: 303-765-3111 (work)

Address: (Business) 2201 S. University Blvd., Denver CO 80210

(Home) 5503 W. 9th Avenue, Denver CO 80214

Chapter: Denver Chapter Membership Date: 7/1/2003

Employer: The Iliff School of Theology Title: Administrative Assistant and Database Coor-dinator for Institutional Advancement

Education: Executive Secretarial degree, Aaker’s Business College, 1971; accounting/business classes, New River Community College/Virginia Tech, 1985-2006; Adult Degree Completion (BS in Organizational Management and Leadership), Bluefield College, 2005-present

Experience: Office Manager and Accountant, Johnson Construction Company, 1974-1980; Assistant Manager, Bo-nanza Steak House, 1980-1983; Administrative Assistant (Newman Library Motor pool, College of Science/Office of Development), Virginia Tech, 1984-1999 & 2002-2006; Office Manager, Boy Scouts of America, 2001-2002; Ad-ministrative Assistant, Best Buy, Inc., 2007-2009; Administrative Assistant & Database Coordinator, The Iliff School of Theology, 2009-present

Strengths: well organized, multi-tasker, effective communication skills, attention to detail, effective at training others

Organizations and Positions Held:

Boy Scouts of America 1986-2003: Troop 56 Committee member 1986-2001; Troop 56 Advancement chair 1986-2001; Blue Ridge Mountains Council, District Advancement chair 1995-2000; District Eagle Committee chair 1995-2000;

IAAP, New River Valley Chapter 2003-2009: Membership Committee chair (2004/2005 and 2005/2006) Corresponding Secretary (2005/2006) Newsletter Editor (2005/2006) Outstanding Member of the Year Committee chair (2005/2006) President Elect (2006/2007) Annual APW Conference co-chair (2005/2006) various other members of committees

IAAP, Denver Chapter 2009- Retirement Trust Foundation chair (2009/2010)

Awards: Outstanding Member of the Year 2004/2005 (IAAP New River Valley Chapter) Silver Award of Excellence, Membership chair 2005/2006 (IAAP Virginia Division)

Personal History: I was born and grew up in Florida. I have also lived in Bermuda, New York, Missouri, North Da-kota, Iowa, North Carolina, Virginia, and now Colorado. My favorite pastimes are cooking/baking, reading, decorat-ing cakes, and quilting. I have two wonderful grown sons, two fabulous daughters-in-law, and three awesome grand-kids. Our house is run by two hyper Chihuahua’s, Abi and Keisha.

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FOR THE OFFICE OF SECRETARY

Name: Barbara Dohnalek Phone: 303-283-0172

Address: 2885 S. Vaughn Way, Aurora, CO 80014

Chapter: Denver Chapter Membership Date: November 2009

Employer: Regus Group Title: Client Service Representative II

Education: Bachelor of Art –Graphic Art

Experience: Worked as a secretary/receptionist/administrative assistant since 1996. Learned consecutive computer operating systems.

Strengths: dedicated, team player and willingness to learn.

Organizations and Positions Held: IAAP - Fundraiser

Personal History: Born and raised in Denver, Colorado. Hard working parents that are also very dedicated to their children and their grandchildren. This has been instilled in me for raising my two girls and how I am dedicated to the place that I work. Artist by heart, I enjoy painting, drawing, photography and many other areas of creativity. Love reading. Being active with my girls and husband.

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FOR THE OFFICE OF TREASURER

Name: Lynn Nevin Phone: 303-973-7350

Address: 4794 S. Xenon Way, Morrison, CO 80465

Chapter: Denver Chapter Membership Date: 1/1/08

Employer: Vertex Innovations Title: Office Manager

Education: CPS/CAP Certification, Bookkeeping at Red Rocks Community College. Office Occupations in High School

Experience: Executive Assistant • Responsible for heavy calendar management, requiring interaction with both internal and external executives, as well as consultants, to coordinate a variety of complex executive meetings. • Prepared financial pipeline/forecast and management reports. • Coordinated meetings and events for Partners. Assisted in the preparation of presentations using PowerPoint, Microsoft Project, Visio and Excel including graphs and charts. Prepared and distributed Agendas and Minutes. • Experienced with domestic and international travel arrangements and preparing itineraries. • General correspondence, proposals, research, reports, word processing, filing, and faxing, • Experience handling multiple line telephones, e-mail inquiries and processing incoming mail. Advanced level in Microsoft Office Suite; Word, Excel, PowerPoint, and Outlook, Adobe Acrobat, several accounting and MRP systems. Type 80wpm and 10-key by touch.

Office Manager • Selected office vendors and supervised purchasing processes, directed maintenance staff, and coordinated building maintenance issues. Maintained equipment, office supplies and office infrastructure. • Organized company functions; corporate meetings, customer training events, holiday events, and company retreats. • Negotiated lease agreements and service contracts. • Supervised administrative activities and staff. Created office procedures and workflow documents and implemented policies

Accounting • Accounts Receivable; processed invoices in accounting/MRP system, prepared month end statements, tracked cost of goods sold, identified and tracked deferred revenue, collected past-due invoices and forecasted monthly revenue. Main-tained continuous improvement metrics. • Accounts Payable; processed invoices in accounting/MRP system, prepared and reviewed expense reports, reconciled credit card accounts, prepared receiving reports and verified with purchase orders. • Cost accounting; Assisted with month end and year end closing and audits. • Processed new orders and maintain work order files. Issued and received Purchase Orders. Prepared and tracked department budgets and compared to forecast and budget.

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Human Resources • Maintained HR and employee files, prepare job descriptions and performance reviews. • Assisted with recruiting; job postings, screened applicants, assisted with interviews, prepared offer letters, and conducted new hire orientation and exit interviews. • Processed Payroll, ensured time sheet process was followed and maintained PTO status. • Coordinated benefit changes for employees. • Developed and maintained the personnel planning and organizational charts. • Compiled and updated Standard Operating Procedures manual and maintained sign-off records. Ensured policies were fol-lowed. Scheduled training and maintained training records.

Contract Management • Reviewed client service agreements and purchase orders and compared against company‘s standard terms. • Prepared and negotiated standard license and service agreements to clients. • Maintained contract files. Reviewed and revised standard licenses as needed.

Strengths: Excellent Organizational skills, ability to multi-task, acumen for business finance. Good people skills with a great sense of hu-mor. Organizations and Positions Held: Columbine Assembly for Rainbow Girls: Worthy Advisor, Worthy Associate Advisor Peiffer PTA: Secretary Engaged Encounter United Methodist: National Coordinator, State Coordinator, Presenter Women’s Bible Study Fellowship: Discussion Leader Church: Women’s Group Leader, Sunday School Superintendent, Choir Chairman, Bible Study Leader Organizations and Positions Held: Columbine Assembly for Rainbow Girls: Worthy Advisor, Worthy Associate Advisor Peiffer PTA: Secretary Engaged Encounter United Methodist: National Coordinator, State Coordinator, Presenter Women’s Bible Study Fellowship: Discussion Leader Church: Women’s Group Leader, Sunday School Superintendent, Choir Chairman, Bible Study Leader

Personal History: I’m a Colorado native. I love to read, Bible study, watch movies, tour the country side on our motorcycle and spend time with my Grandchildren. I started working in an office as a typist/receptionist when I was 16; and from that moment on I was hooked. The Administrative profession is a perfect fit for my personality. I have over 15 years experience as an admin-istrative professional. I really love the accounting field and have been known to get “goose bumps” over a spreadsheet. I began my career on an IBM Correcting Selectric typewriter doing accounting by hand on an 18 column ledger sheet and cost accounting on 3 x 5 cards to fancy computers and complex accounting systems. I can’t wait to see what the future brings to our profession – Bring it on!

Name: Lynn Nevin (continued)

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FOR THE OFFICE OF TREASURER-ELECT

Name: Lori Feld Phone: (303) 464-2465 work

(303) 792-0640 home

(303) 514-7787 cell

Address: 23590 E. Portland Way

Aurora, CO 80016

Chapter: Denver Chapter Membership Date: January 2009

Employer: Alta Colleges, Inc. Title: Executive Assistant

Education: Coursework toward a bachelors degree in Marketing at Metro State.

Experience: Over 35 years of executive level administrative experience (and a short stint as a flight attendant) in a variety of fields such as real estate, municipal bonds, structured finance, banking, non-profit, education and marketing. Currently employed by Alta Colleges, Inc., the parent company of Westwood and Redstone Colleges, I work for the Chief Legal and Compliance Officer and the Chief Marketing Officer as well as the President of Westwood Colleges.

Strengths: Conscientious, dependable, friendly, competent and flexible. Organizations and Positions Held:

Personal History: Born and raised in Denver, Colorado, with five brothers and one sister. Married to my hus-band for almost 24 years, we have a son (22), a daughter (18) and a pack of crazy dogs. I love to be out of doors and have recently renewed my interest in triathlon.

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International Association of Administrative Professionals (IAAP) Denver Chapter

Minutes of the Monthly Meeting Loews Denver Hotel

March 9, 2010 Call to Order Meeting called to order at 6:04 p.m. by President Chris Liley-Hudler. Welcome and Announcements Visitors and guests were introduced. Positive Words Tonight’s positive words were presented by Kathy Nolasco, CPS. Break in Meeting for Dinner Approval of Previous Meeting Minutes Minutes of the February 9, 2010 were reviewed with the following corrections noted: Line 38: The Radisson Hotel Stapleton Plaza address is 3333 Quebec Street, not 333.

Line 94: Change Dennis to Dennison.

ACTION: Motion by Kandace Weaver, CPS/CAP, seconded and carried to approve the minutes as corrected.

Presentation “How to Recession-Proof Your Career” was presented by OfficeTeam® Division Director Libby Felchle. Copies of OfficeTeam’s 2010 Salary Guide were also distributed to those present. This publication is also available on Of-ficeTeam’s website. Old Business Committee on Nominations The committee has identified a full slate of candidates for 2010 – 2011 chapter officer elections to be held in May. Professional Certification Awards Mellissa Bowers, CPS was presented a chapter ‘Lamp of Learning’ for achieving her CPS professional rating in May of 2009. IAAP Colorado-Wyoming-Montana (CWM) Division Meeting Numerous donations have been received, and more are being accepted, for two prize baskets to be raffled at the

annual division meeting in June. Meeting agenda and registration information for the CWM Division meeting will be made available sometime this month.

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International Association of Administrative Professionals (IAAP) Denver Chapter Minutes of the Monthly Meeting March 9, 2010 Page 2 Administrative Professionals Week (APW) Event An informational flier, including a registration form, for the APW Week event is now available on-line. New Business New Member Initiation Debra Jean was installed as a new Denver Chapter member. Upcoming Elections/Speeches/Best Practices Candidates will be allotted two minutes each, at the April meeting, to present their qualifications and reason(s)

for volunteering to serve as a chapter officer. Outgoing and incoming chapter officers will meet in future to discuss best practices/procedures unique to each officer’s position. CWM Division Meeting The CWM Division meeting, hosted by the Old West Chapter, will be held June 3 – 5, 2010 in Cheyenne, WY. Registration begins March 15. Information will be posted on the Denver Chapter website and also included in the newsletter. Retirement Trust Foundation (RTF) Balloon Raffle Wanda Sparks, CPS/CAP gave a brief presentation on the RTF. IAAP’s website has additional detailed informa-tion available. Ten prize baskets were raffled with $84 raised for the RTF. Good of the Order Denver Chapter Name Badges Kandace Weaver will order chapter name badges whenever she receives a minimum of three requests. The Gathering Place Shirley Kelley thanked those who brought donations tonight for The Gathering Place. Adjournment There being no further business to discuss the meeting was adjourned at 8:15 p.m. Next Meeting The next monthly meeting will be held Tuesday, April 13, 2010 at this location. Mechelle M. Berge, CPS/CAP Secretary

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TO: IAAP Members‐CWM Division

We are so excited to have you visit Cheyenne as we have planned a very informa‐tive, educational, and fun weekend. We are especially excited to have two great Friday seminars for IAAP members, so come early and join us on Friday morn‐

ing. Don’t miss the Cowboy Progressive Dinner on Friday night in downtown Cheyenne. You’ll never forget your downtown Cheyenne experience with the Old West Chapter. The business meeting and workshops on Saturday are also going to be educational and informative. Please make sure you get your registration in early‐‐‐early registra‐tion (before April 15th) is only $145. You can register at anytime; Laramie County Community College is ready to take your registration. If you are regis‐tering by mail, please send your registration forms and your check made payable to LCCC. If you are paying by credit card, you can call in your registration along with your credit card number. The Old West Chapter is looking forward to meeting new and existing members in Cheyenne! Karen L. Schroeder, CPS Debbie Jourgensen, CPS/CAP

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