INTERNACIONAL WORKSHOP BEST PRACTICES IN COMMUNITY CITIZENSHIP Friday, 21th March 2014 Local Agency...
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INTERNACIONAL WORKSHOP BEST PRACTICES IN COMMUNITY CITIZENSHIP Friday, 21th March 2014 Local Agency of Economic and Employment Promotion Avelino González Mallada Street , 27, 33204 Gijon
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Transcript of INTERNACIONAL WORKSHOP BEST PRACTICES IN COMMUNITY CITIZENSHIP Friday, 21th March 2014 Local Agency...
INTERNACIONAL WORKSHOPBEST PRACTICES IN COMMUNITY CITIZENSHIP
Friday, 21th March 2014
Local Agency of Economic and Employment Promotion Avelino González Mallada Street , 27, 33204 Gijon
Citizen Card Gijon
GIJON CITY
Population: 280,000 inhabitants
Surface Area: 181 sq km
Households: 117,262
Website: http://www.gijon.es
OBJECTIVES
• Offering citizens quality services.
• Creating only one card for all the municipal services.
• Improving our services.
• Developing new services.
• Integrating our applications.
STARTING POINT
• The idea started 1999.
• Agreements with Banking Entities.
• Disadvantages:
• Incompatibility of some applications.
• Coordination among all the companies involved.
• Similar experiences developed in other cities.
• Gijon became part of an European-level working group called “Smart Cities”.
KEY FEATURES (I)
• “Contactless” Card MiFare©
Easier to use Faster paying system
Less wear and tear Less Maintenance
• Municipally-Owned
Open to new developments.
Does not have any type of commission.
Bank account not required.
KEY FEATURES (II)
• Personal & non-transferable
• Personalization: Photo, First Name, Surnames, Number CC, Issue Date
• Contactless chip inside
HOW TO APPLY FOR IT ?
• Form and Photo.
• The Card is free.
•The Card does not expire.
•The card is ready immediately for user.
• Children and citizens not registered on the municipal census.
• A company can apply for it.
EVOLUTION OF NEW USERS
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 20080
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
2002 - Desde Agosto 23.3802003 - Total 43.5622004 - Total 35.9812005 - Total 23.4162006 - Total 24.8592007 - Total 27.2952008 - Total 20.6382009 - Total 16.7042010 - Total 14.2032011 - Total 16.6522012 - Hasta Noviembre 11.481
TOTAL 258.171
ESTADÍSTICAS
MEDIA ANUAL 24.669
LEISURE FACILITIES
• 6 Municipal Swimming Pools
• 2 Municipal Golf Courses
2003 2004 2005 2006 2007 2008 2009 2010 20110
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
Users > of 10.000
Total Uses: 2.7045.053
Annual Average: 305.000
PUBLIC TRANSPORT (BUS)
• 20 Cashpoints Machine to recharge the card and the majority of newsstand to reload the citizen card.
• Maximum recharge: 150 €
• Discounts money according to the user
Total Uses: 130.342.990
Annual Average: 11.849.362
Monthly Average: 1.125.771Daily Average: 37.000
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 20130
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
14,000,000
LIBRARIES & MEDIA CENTRES
• Permits loans from library collections
•More than 200.000 users
• 12 Media Centres and each one approx 15 computers
• Take courses & Internet access
Total Uses Library and Media Centres: 2.691.092Annual Average: 244.644
Monthly Average: 25.400
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 20130
50,000
100,000
150,000
200,000
250,000
300,000
350,000
GIJON-BIKE
8 points around the city
Up to 64 bicycles available
Identification via PIN
Total Uses: 363.830
Annual Average: 36.383
Monthly Average: 3.580
2004 2005 2006 2007 2008 2009 2010 2011 2012 20130
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
O.R.A. (Parking)
• Get a ticket to park the car
• 270 Parking meters
• Tickets sold monthly is 14.200
• Magnetic strip
• Free access using the Card.
PUBLIC TOILETS
ACCESS TO CIMADEVILLA
• Oldest quarter in Gijon
• Night-traffic regulated with bollard
• Not all the cardholders, only for residents
Total Uses: 633.308
Annual Average: 57.573
Monthly Average: 4.453 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 20130
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
CITIZEN CASHPOINTS (ATM)
• There are 20 citizen cash points.
• On-line payment
Cash payment of all public bills. Coins and notes are accepted.
Payment using any bank-card.
• Change the CC’s PIN
• The Census Registration Form
• 24 hours use
Total Uses: 2.878.574
Annual Average: 405.201
Junio 2004
2005 2006 2007 2008 2009 2010 2011
0
100,000
200,000
300,000
400,000
500,000
600,000
THE @CERCA PROJECT
• City Council Website for administrative procedures
• On-line procedures, via the Website
• Information Channels
• Citizen’s Virtual Folder
• Structure in accordance with Citizen’s interests
• 100 % interactive
SERVICES FOR THE MUNICIPAL EMPLOYEE
• Clocking in/out System.
• Car sharing.
• Access Control.
• Electronic Signature.
LATEST INNOVATIONS
• Payment and Booking of Sports Facilities.
• Enrolment on Cultural and Sports Courses.
• Pay with NFC.
• Recharge electric cars.
SUMMARY
Libraries
Cimadevilla
Gijón-Bici
Leisure
Parking
Transport
Service Uses %
Libraries 299.420 2,1%
Cimadevilla 51.790 0,4%
Gijón-Bici 44.718 0,3%
Leisure 235.249 1,7%
Parking 36.253 0,3%
Transport 13.543.766 95,3%
Total 14.211.196 100,0%
ON-GOING PROJECTS
•Green Point Access.
•Promote Small Trade.
•Develop New Internet Services.
INVESTMENT (H.R.)
• Commences in July 1999.
• Companies and foundations involved.
• 20 people involved in the project.
INVESTMENT (Financial)
• Around 1 M €
• Software Applications (Purchase, Adaptation, Development)
• Cancelling devices on Buses
• Physical Cards
• Personalization of Cards
• Recharging Machines
• PC readers
Thank you for your attention
Mª Begoña Castro GarcíaGijon City [email protected]
Pedro López SánchezProject ManagerGijon City Council
