Intermediate and Advanced Level Apprenticeship in …...Hospitality Skills - 601/4850/0 and BIIAB...
Transcript of Intermediate and Advanced Level Apprenticeship in …...Hospitality Skills - 601/4850/0 and BIIAB...
Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
Latest framework version?
For any previous versions of this framework: https://acecerts.co.uk/framework_library Issue date: 28 November 2014
Issued By:
People 1st
Document Status:
Issued
IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 21 SEPTEMBER 2018
Modifications to SASE came into effect on 21 September 2018. Accordingly, SASE publication DFE-00236-2018 applies both to new Apprenticeship starts from 21 September 2018 and all
Apprenticeships commenced before and not completed by 21 September 2018.
https://acecerts.co.uk/framework_library
Intermediate and Advanced Level Apprenticeship in
Licensed Hospitality
Contents Framework information ............................................................................................................... 6
Information on the Issuing Authority for this framework: ............................................................. 6
People 1st ........................................................................................................................... 6
Short description ..................................................................................................................... 6
Contact information .................................................................................................................... 7
Proposer of this framework ....................................................................................................... 7
Revising a framework ................................................................................................................. 8
Why this framework is being revised ......................................................................................... 8
Summary of changes made to this framework ............................................................................ 8
Qualifications removed ............................................................................................................ 8
Qualifications added ................................................................................................................ 8
Qualifications that have been extended ...................................................................................... 8
Purpose of this framework .......................................................................................................... 9
Summary of the purpose of the framework................................................................................. 9
Aims and objectives of this framework (England) ...................................................................... 10
Entry conditions for this framework ............................................................................................ 10
Rules to avoid repeating qualifications .................................................................................. 11
Initial Assessment .............................................................................................................. 11
Level 2, Pathway 1: Licensed Hospitality .................................................................................. 13
Description of this pathway .................................................................................................... 13
Entry requirements for this pathway in addition to the framework entry requirements ................... 13
Qualifications........................................................................................................................... 15
Competence qualifications available to this pathway .................................................................. 15
Knowledge qualifications available to this pathway .................................................................... 15
Combined qualifications available to this pathway ..................................................................... 16
Relationship between competence and knowledge qualifications .................................................. 16
Transferable skills (England) ..................................................................................................... 17
Inclusion of Information and Communications Technology (ICT) ................................................. 18
Progression routes into and from this pathway ............................................................................ 19
Employee rights and responsibilities ........................................................................................ 20
4
Certification Requirements for ERR ....................................................................................... 21
Level 3, Pathway 1: Licensed Hospitality Management ............................................................... 23
Description of this pathway .................................................................................................... 23
Entry requirements for this pathway in addition to the framework entry requirements ................... 23
Qualifications........................................................................................................................... 25
Competence qualifications available to this pathway .................................................................. 25
Knowledge qualifications available to this pathway .................................................................... 25
Combined qualifications available to this pathway ..................................................................... 26
Relationship between competence and knowledge qualifications .................................................. 26
Transferable skills (England) ..................................................................................................... 27
Inclusion of Information and Communications Technology (ICT) ................................................. 28
Progression routes into and from this pathway ............................................................................ 29
Employee rights and responsibilities ........................................................................................ 30
Certification Requirements for ERR ....................................................................................... 31
How equality and diversity will be met ........................................................................................ 32
On and off the job guided learning (England) .............................................................................. 33
Total GLH for each pathway .................................................................................................... 33
Level 2 Pathway 1: ............................................................................................................. 33
Level 3 Pathway 1: ............................................................................................................. 33
Minimum off-the-job guided learning hours .............................................................................. 34
Level 2 Pathway 1: ............................................................................................................. 34
Level 3 Pathway 1: ............................................................................................................. 34
How this requirement will be met ............................................................................................ 35
Level 2 Pathway 1: ............................................................................................................. 35
Level 3 Pathway 1: ............................................................................................................. 36
Minimum on-the-job guided learning hours .............................................................................. 37
Level 2 Pathway 1: ............................................................................................................. 37
Level 3 Pathway 1: ............................................................................................................. 37
How this requirement will be met ............................................................................................ 37
Level 2 Pathway 1: ............................................................................................................. 37
Level 3 Pathway 1: ............................................................................................................. 37
Certification Requirements for GLH ....................................................................................... 39
Personal learning and thinking skills assessment and recognition (England) .................................... 40
Summary of Personal Learning and Thinking Skills .................................................................... 40
Certification Requirements for PLTS ...................................................................................... 40
Creative thinking ................................................................................................................... 41
Independent enquiry ............................................................................................................. 41
Reflective learning ................................................................................................................. 41
Team working ....................................................................................................................... 42
Self management .................................................................................................................. 42
5
Effective participation ............................................................................................................ 42
6
Framework information
Information on the Issuing Authority for this framework:
People 1st
The Apprenticeship sector for occupations in hospitality, catering, retail, leisure, travel, tourism and
passenger transport.
Issue number: 7
This framework includes:
Short description
This framework is designed for those wanting to work behind a bar or in customer facing roles
in the bar area, employed in various licensed hospitality premises. It has been developed to
meet the specific needs of the licensed hospitality industry to offer a clear route into leadership
and management roles and to inspire young entrepreneurs and business start-ups.
This framework will support the government's Skills for Sustainable Growth strategy by
promoting personal growth and broadening interests, assisting employers in our sector to rely
less on migrant workers, driving social mobility and contributing to employment, productivity
and economic growth.
Framework ID:
FR03147
Level 2 ☒
Level 3 ☒
Level 4-7 ☐
Date this framework is to be reviewed by: 22/06/2015
This framework is for use in: England
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Contact information
Proposer of this framework
BIIAB working with an industry steering group. The framework has been proposed following feedback from our industry partners and learners that a licensed industry specific framework was needed to cover the fundamental issues that related to the job roles within. The industry requires nationally
recognised qualifications that fit into a specific framework to enhance the reputation of the industry, assist staff recruitment and retention, increase professionalism and enable individuals to consider
business start-ups.
Developer of this framework
Name: Jamie Earl
Organisation: BIIAB
Organisation Type: Awarding Organisation
Job Title: Qualifications Manager
Email: [email protected]
Postal address: BII Wessex House
80 Park Street Camberley
Surrey GU15 3PT
Website:
www.biiab.org
Issuing Authority’s contact details
Issued by: People 1st
Issuer contact name: Joanne Parker
Issuer contact phone: 07818 076843
Issuer Email: [email protected]
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Revising a framework
Why this framework is being revised This framework is being revised due to removing the current qualifications and replacing them with updated versions of the qualifications.
Summary of changes made to this framework
This framework is being revised due to removing the current qualifications (Level 2 Certificate in
Licensed Hospitality Skills - 600/9057/1 and Level 2 Certificate in Licensed Hospitality Operations - 600/0027/2) and replacing them with updated versions (BIIAB Level 2 Certificate In Licensed Hospitality Skills - 601/4850/0 and BIIAB Level 2 Certificate In Licensed Hospitality Operations -
601/4851/2). This change has followed a review with industry and key stakeholder that identified that some units required being updated to include newer versions and also to include more optional
units to provide more variety for learners.
Qualifications removed
Level 2, Pathway 1: Licensed Hospitality
BIIAB Level 2 Certificate in Licensed Hospitality Skills 600/9057/1
BIIAB Level 2 Certificate in Licensed Hospitality Operations 600/0027/2
Qualifications added
Level 2, Pathway 1: Licensed Hospitality
BIIAB Level 2 Certificate In Licensed Hospitality Skills - 601/4850/0 BIIAB Level 2 Certificate In Licensed Hospitality Operations - 601/4851/2
Qualifications that have been extended
N/A
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... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
Purpose of this framework
Summary of the purpose of the framework
This is a framework for those working behind a bar or in customer facing roles in the bar area,
employed in various licensed hospitality premises, such as:
Leased premises
Managed Houses
Tenanted premises
Hotels
Restaurants
Nightclubs
Club premises.
The Pub, Bar and Nightclub industry is the second largest industry within the hospitality sector,
yet no specific apprenticeship exists which deals with the fundamental skills and knowledge
needed as part of the day-to-day business of working within the sector.
Around 600,000 people work in licensed hospitality, with pubs bars and nightclubs having the
youngest workforce of all the UK industries. 45% of the 600,000 people working in the
industry are under the age of 25. Turnover is high, particularly in leased and tenanted
premises.
The shift from managed outlets to tenanted/leased premises means that there have been huge
implications for skills – operators of these types of premises are less likely to take up training
opportunities. This is often because of the perceived cost of sending staff members out of the
workplace is high, and the return on investment low, especially considering that the industry
has a relatively high level of staff turnover.
Employers within the licensed hospitality industry have identified the need for a more
transparent career progression path to be available for those entering the industry wishing to
develop further to management roles, and to help retain good staff members. This framework
has been designed to meet these objectives and to encourage those with entrepreneurial
aspirations.
Some examples of job titles that this apprenticeship framework has been identified for are:
Barpersons (leased, tenanted, managed, wine bar, cocktail bar, nightclub)
Restaurant staff (waiters, waitresses)
Bar managers
Food and Beverage Managers
Shift mangers
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Bar team leaders.
Apprentices working in these roles are likely to undertake a range of activities such as serving
food and drink, taking payment, working in the cellar, and stock taking, marketing, training
and motivating other staff, monitoring company accounts, as well as other activities.
This framework will support the governments Skills for Sustainable Growth strategy as it will:
Promote personal growth and broaden interests
Assist employers in our sector to rely less on migrant workers
Drive social mobility
Contribute to employment, productivity and economic growth
Encourage business start-up
The purpose of the apprenticeship framework for licensed hospitality is to offer the industry a
flexible work based training programme suited to their needs.
Source: Labour market review of the licensed hospitality industry, November 2009,
conducted by People 1st and BII.
Aims and objectives of this framework (England) The aim of this framework is to develop the skills, knowledge and understanding to work in the
licensed hospitality industry.
The main objectives are to:
Professionalise the licensed hospitality industry
Offer a viable career progression route built around industry related qualifications
Increase staff retention and contribute to the recruitment of motivated staff
Improve customer facing skills and technical knowledge and competence in the industry
Have a positive impact on the public image of the licensed hospitality industry
Give aspiring entrepreneurs the basis on which to consider running their own business
Entry conditions for this framework
Licensed hospitality apprentices must be aged 16 or over to enter this framework as
mandatory units within the component qualifications are based around the sale, service and
delivery of alcohol and contain alcohol related information.
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Under the Licensing Act 2003 a young person (under the age of 18) can sell alcohol on licensed
premises as long as each and every sale is approved by a responsible person. A responsible
person is defined as:
The premises licence holder for that premises
The designated premises supervisor for that premises
Any individual over 18 who is authorised by the premises licence holder or designated
premises supervisor.
Apprentices must be prepared to work unsociable hours, in often busy and noisy premises.
Apprentices are likely to be required to deal with customers. They should demonstrate an
enthusiasm for working in the sector and be positive and friendly.
There are no formal qualification requirements for this framework, although completion of the
Level 2 Licensed Hospitality Apprenticeship would provide a useful grounding for the Level 3
Licensed Hospitality Management Apprenticeship Framework.
Experience of working in the licensed hospitality industry would benefit a learner looking to be
registered on this apprenticeship framework.
Training providers must provide an initial assessment of learners to establish whether they
meet any entry requirements identified within the framework.
Rules to avoid repeating qualifications
Processes exist to make sure that applicants with prior knowledge, qualifications and
experience are not disadvantaged by having to repeat learning. Training providers and
awarding organisations will be able to advise on the current rules for accrediting prior learning
and recognising prior experience.
Initial Assessment
Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs, recognising prior qualifications and experience. This will also ensure that entry conditiuons have
been met.
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Level 2
Title for this framework at level 2
Intermediate Level Apprenticeship in Licensed Hospitality (England)
Pathways for the framework at level 2:
Pathway 1: Licensed Hospitality
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Level 2, Pathway 1: Licensed Hospitality
Description of this pathway
Licensed Hospitality. Total 54 credits.
Competence: 29 Credits
Knowledge: 15 Credits
Functional Skills: 10 Credits
Entry requirements for this pathway in addition to the framework entry requirements
N/A
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Job title(s) Job role(s)
Barperson (leased and tenanted) Serving customers, cash handling, merchandising and marketing, cellar work.
Barperson (managed house) Serving customers, cash handling, cellar work.
Barperson (wine/cocktail bar) Serving customers, cash handling, cellar work, serving wines and spirits/ cocktails.
Barperson (Nightclub venue) Serving customers, cash handling, cellar work, serving wines and spirits/ cocktails.
Waiter/Waitress Serving customers, cash handling, customer interaction
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Qualifications
Competence qualifications available to this pathway
C1 - Level 2 Certificate in Licensed Hospitality Skills
No.
Ref no.
Awarding organisation
Credit value
Guided
learning hours
UCAS
points
value
C1a 601/4850/0 BIIAB 29 221-278 N/A
Knowledge qualifications available to this pathway
K1 - Level 2 Certificate in Licensed Hospitality Operations
No.
Ref no.
Awarding organisation
Credit value
Guided
learning hours
UCAS
points
value
K1a 601/4851/2 BIIAB 15 127-147 N/A
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Combined qualifications available to this pathway
N/A
Relationship between competence and knowledge qualifications
The units have been specifically chosen for 601/4850/0 Level 2 Certificate in Licensed Hospitality
Skills to ensure that they compliment what is covered in 601/4851/2 Level 2 Certificate in Licensed Hospitality Operations to ensure that skills and knowledge are fully tested throughout the framework. For example learners will cover cooking practice and cooking theory, prepare and serve
wines in the skills qualification and the knowledge of wine service.
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Transferable skills (England) Apprentices must complete, or have completed, one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications in order to successfully complete their
Apprenticeship.
The list of acceptable qualifications may vary depending on the Apprentice’s completion date of their Apprenticeship. Please check the qualifications that are acceptable for each Apprentice.
If Apprentices do not have acceptable evidence of the achievement of these mandatory qualifications, at the required grade/level, an Apprenticeship certificate cannot be awarded.
ENGLISH For the current list of acceptable English qualifications and appropriate minimum grade/level
requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional guidance materials can be found on the Knowledge Base section of the ACE website.
Does this framework require English achievement above the minimum SASE requirement?
YES ☐
NO ☒
If YES, please state the grade/level required for English:
Click here to enter text.
MATHS
For the current list of acceptable Maths qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional
guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require Maths achievement above the minimum SASE requirement?
YES ☐
NO ☒
If YES, please state the grade/level required for Maths:
Click here to enter text.
18
Inclusion of Information and Communications Technology (ICT)
Is ICT a framework requirement? YES ☐ NO ☒
ICT
For the current list of acceptable ICT qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional
guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require ICT achievement above the minimum SASE requirement
YES ☐
NO ☒
If YES, please state the grade/level required for ICT:
Click here to enter text.
19
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 2
......... Pathway 1
Progression routes into and from this pathway
It is important that this framework offers both progression from related frameworks and learning opportunities, and that it provides progression to learning programmes and to a career in licensed hospitality.
Apprentices can progress onto this framework from academic qualifications such as GCSE's,
and vocational qualifications at Level 1, such as the BIIAB Level 1 Award in Introduction to
Employment in the Hospitality Industry (AIEHI). The AIEHI is on the Foundation Learning Tier
(FLT). Experience of working in the industry as front line staff, such as bar staff or
waiters/waitresses would also be suitable for progression into the apprenticeship. Experience of
dealing with people, working unsociable hours as part of a team would also be appropriate for
the progression onto this apprenticeship. Useful qualities for someone looking to progress onto
this apprenticeship would be someone who is highly motivated, enjoysworking with people,
often in busy, vibrant places.
Progression from this framework could be into supervisory or junior management roles within
licensed hospitality.
Much of the skills and knowledge covered within the framework are transferable accross the
hospitality sector. For example:
Food Safety in Catering
Customer Service in Hospitality, Leisure, Travel and Tourism
Health and Safety in the Workplace
Maintain and Deal with Payments
First Aid Skills
Examples of job opportunities that can be found in Licensed Hospitality can be found at
http://www.barzone.co.uk/
Learners may decide to progress onto the BIIAB Level 3 Certificate in Hospitality Business Management, the Advanced Level Apprenticeship in Licensed Hospitality or other Level 3 qualifications for the Hospitality sector. Qualifications available to learners can be found at http://register.ofqual.gov.uk
20
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 2
......... Pathway 1
Employee rights and responsibilities
Employers must include an induction for the apprentice at the start of the apprenticeship to
meet some of the ERR requirements.
ERR is included within the BIIAB Level 2 Certificate in Licensed Hospitality Skills (601/4850/0).
It is a mandatory requirement for achievement of the apprenticeship framework. Achievement
of the ERR will be certified as part of the Certificate for Licensed Hospitality Skills. Apprentices
on this framework will be assessed against the unit entitled: Employment Rights and
Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector (T/601/7214).
ERR will be assessed via workplace evidence produced against the assessment criteria
specified in the unit. This can be built around induction and workbook activities. The workbook
is available through BIIAB or materials can be produced by the training provider which map
against the requirements. Contact details for BIIAB are available online at www.biiab.org
ERR is included as part of the GLH requirement for the apprenticeship framework. The
achievement of the unit will be recorded on the Level 2 Certificate for Licensed Hospitality
Skills.
Apprentices will be asked to know employer and employee rights, responsibilities and their own
organisational procedures and to understand the factors that affect them within the
organisation in which they are working.
Content to be covered under ERR is:
The employer and employee rights and responsibilities under employment law, including
Disability Discrimination Act, Health & Safety and other relevant legislation
The importance of having employment rights and responsibilities
The organisational procedures for health & safety, including documentation
The organisational procedures for equality & diversity, including documentation
Sources of information and advice on employment rights and responsibilities, including
Access to Work and Additional Learning Support
Know factors that affect own organisation and occupation
Therole played by own occupation within organisation and industry
Range of career pathways available
The types of representative body related to the industry, their main roles and
responsibilities and their relevance to the industry
Sources of information and advice on own industry, occupation, training and career
Principles, policies and codes of practice used by own organisation and industry
Issues of public concern that affect own organisation and industry
The certificate for completion of the ERR requirement will be sent to the apprenticeship
21
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 2
......... Pathway 1
certification body as evidence. Apprentices will recieve an individual certificate for the ERR element, as well as it being specified in the unit details for the competence based qualifications.
Certification Requirements for ERR
All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the Apprentice's apprenticeship certificate. The universal form covers declarations for the apprentice to:
confirm the existence of an Apprenticeship Agreement between themselves and their employer;
confirm their achievement of all ERR requirements; confirm their achievement of all 6 PLTS;
confirm that they have received at least the minimum levels of GLH set out in their framework and have undertaken training both on and off the job.
All apprentices must sign this form at the end of programme to give their authority for the claimant, named on the form, to make a claim, on their behalf, for their Apprenticeship completion certificate.
22
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 2
......... Pathway 1
Level 3
Title for this framework at level 3
Advanced Level Apprenticeship in Licensed Hospitality Management (England)
Pathways for the framework at level 3:
Pathway 1: Licensed Hospitality Management
23
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 2
......... Pathway 1
Level 3, Pathway 1: Licensed Hospitality Management
Description of this pathway
Licensed Hospitality. Total 67 credits.
Competence: 37 Credits
Knowledge: 20 Credits
Functional Skills: 10 Credits
Entry requirements for this pathway in addition to the framework entry requirements
There are no additional requirements other than the general entry conditions
24
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 2
......... Pathway 1
Job title(s) Job role(s)
Bar Manager
Customer service, handling complaints, financial management, marketing, merchandising, staff training, recruitment, stock control,
business development
Assistant Bar Manager Supervising service, Serving customers, cash handling, merchandising and marketing, cellar work
Assistant Food and Beverage Manager
Supervising service, cash handling, staff management, handling complaints, business development
Bar Team Leader Customer service, supervise, train and motivate others, retain and attract new customers
Shift Manager Customer service, responsible for running the pub in the pub manager’s absence
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Qualifications
Competence qualifications available to this pathway
C1 - Level 3 Diploma in Licensed Hospitality Skills
No.
Ref no.
Awarding organisation
Credit value
Guided
learning hours
UCAS
points
value
C1a 600/5183/8 BIIAB 37 204-274
Knowledge qualifications available to this pathway
K1 - Level 3 Certificate in Licensed Hospitality Operations
No.
Ref no.
Awarding organisation
Credit value
Guided
learning hours
UCAS
points
value
K1a 600/5195/4 BIIAB 20 111-156
26
Combined qualifications available to this pathway
Relationship between competence and knowledge qualifications
K1 provides the underpinning knowledge and understanding for C1
27
Transferable skills (England) Apprentices must complete, or have completed, one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications in order to successfully complete their
Apprenticeship.
The list of acceptable qualifications may vary depending on the Apprentice’s completion date of their Apprenticeship. Please check the qualifications that are acceptable for each Apprentice.
If Apprentices do not have acceptable evidence of the achievement of these mandatory qualifications, at the required grade/level, an Apprenticeship certificate cannot be awarded.
ENGLISH For the current list of acceptable English qualifications and appropriate minimum grade/level
requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional guidance materials can be found on the Knowledge Base section of the ACE website.
Does this framework require English achievement above the minimum SASE requirement?
YES ☐
NO ☒
If YES, please state the grade/level required for English:
Click here to enter text.
MATHS
For the current list of acceptable Maths qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional
guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require Maths achievement above the minimum SASE requirement?
YES ☐
NO ☒
If YES, please state the grade/level required for Maths:
Click here to enter text.
28
Inclusion of Information and Communications Technology (ICT)
Is ICT a framework requirement? YES ☐ NO ☒
ICT
For the current list of acceptable ICT qualifications and appropriate minimum grade/level requirements, please refer to the most recent version of SASE on the www.gov.uk website. Additional
guidance materials can be found on the Knowledge Base section of the ACE website. Does this framework require ICT achievement above the minimum SASE requirement
YES ☐
NO ☒
If YES, please state the grade/level required for ICT:
Click here to enter text.
29
Progression routes into and from this pathway
It is important that this framework offers both progression from related frameworks and
learning opportunities, and that it provides progression to learning programmes and to a
career in licensed hospitality.
Apprentices can progress onto this framework from academic qualifications such as GCSEs,
and vocational qualifications at Level 2, as well as the Level 2 Licensed Hospitality
Apprenticeship Framework. The framework is also accessible for those already working in the
industry who want to progress in their career.
Useful qualities for someone looking to progress onto this apprenticeship would be someone
who is highly motivated, enjoys working with people, often in busy, vibrant places.
Progression from this framework will be into management roles within licensed hospitality.
All of the skills and knowledge covered within the framework are transferable across the
hospitality sector. For example:
Leadership and Management
Food Safety Supervision
Customer Service
Health and Safety
Marketing
Sales promotions
Financial managment
Stock control
Motivating staff
Recruitment
Training design and delivery
Kitchen management
Cash handling
Examples of job opportunities that can be found in Licensed Hospitality can be found at
http://www.barzone.co.uk/
Learners may decide to progress onto the BIIAB Level 3 Certificate in Hospitality Business
Management or the BIIAB Level 4 Certificate in Multiple Licensed Premises Management or other
qualifications for the Licensed Hospitality sector. Qualifications available to learners can be found at
http://register.ofqual.gov.uk or by contacting BIIAB (contact details for BIIAB are available online at
www.biiab.org).
30
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
...... level 3
......... Pathway 1
Employee rights and responsibilities
Employers must include an induction for the apprentice at the start of the apprenticeship to
meet some of the ERR requirements.
ERR is included within the BIIAB Level 3 Diploma in Licensed Hospitality Skills (600/5183/8).
It is a mandatory requirement for achievement of the apprenticeship framework. Achievement
of the ERR will be certified as part of the Diploma in Licensed Hospitality Skills. Apprentices on
this framework will be assessed against the unit entitled: Employment Rights and
Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector (T/601/7214).
ERR will be assessed via workplace evidence produced against the assessment criteria
specified in the unit. This can be built around induction and workbook activities. The workbook
is available through BIIAB or materials can be produced by the training provider which map
against the requirements. Contact details for BIIAB are available online at www.biiab.org
ERR is included as part of the GLH requirement for the apprenticeship framework. The
achievement of the unit will be recorded on the Level 3 Diploma for Licensed Hospitality Skills.
Apprentices will be asked to know employer and employee rights, responsibilities and their own
organisational procedures and to understand the factors that affect them within the
organisation in which they are working.
Content to be covered under ERR is:
The employer and employee rights and responsibilities under employment law, including
Disability Discrimination Act, Health & Safety and other relevant legislation
The importance of having employment rights and responsibilities
The organisational procedures for health & safety, including documentation
The organisational procedures for equality & diversity, including documentation
Sources of information and advice on employment rights and responsibilities, including
access to Work and Additional Learning Support
Know factors that affect own organisation and occupation
The role played by own occupation within organisation and industry
Range of career pathways available
The types of representative body related to the industry, their main roles and
responsibilities and their relevance to the industry
Sources of information and advice on own industry, occupation, training and career
Principles, policies and codes of practice used by own organisation and industry
Issues of public concern that affect own organisation and industry
The certificate for completion of the ERR requirement will be sent to the apprenticeship
certification body as evidence. Apprentices will receive an individual certificate for the ERR
31
element, as well as it being specified in the unit details for the competence based qualifications.
Certification Requirements for ERR
All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the Apprentice's apprenticeship certificate. The universal form covers declarations for the apprentice to:
confirm the existence of an Apprenticeship Agreement between themselves and their employer;
confirm their achievement of all ERR requirements; confirm their achievement of all 6 PLTS;
confirm that they have received at least the minimum levels of GLH set out in their framework and have undertaken training both on and off the job.
All apprentices must sign this form at the end of programme to give their authority for the claimant, named on the form, to make a claim, on their behalf, for their Apprenticeship completion certificate.
32
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
The remaining sections apply to all levels and pathways within this framework.
How equality and diversity will be met
The licensed hospitality industry is broadly representative of a multicultural and diverse
population. It is a young industry, with an even split of women and men. There are variations
across the sector with the restaurant and pub industries particularly reliant on young people
(65 percent of those working in the pubs, bars and nightclubs industry are under the age of 30
as are 55 percent of those working in the restaurant industry).
Overall, 57 percent of the workforce is female and 43 percent male. Whilst similar proportions
of publicans and managers of licensed premises are male and female. It is relatively common
for independent pubs to be run by husband and wife teams. Men tend to dominate back of
house roles and women front of house.
The pubs, bars and nightclubs industry has probably the youngest age profile of all UK
industries. 45% of the workforce are under the age of 25.The vast majority of kitchen and
catering assistants, waiting staff and bar staff in the pubs, bars and nightclubs industry are
under the age of 25.
Unsurprisingly, publicans and managers of licensed premises tend to be older, although nearly
half are under the age of 35.
Only 4% of the pubs, bars and nightclubs workforce describe their ethnicity as Black or Minority
Ethnic (BME). There is little variation across different occupational groups within the industry.
The proportion of people from a BME background working in the industry is much lower than
across the hospitality, leisure, travel and tourism sector as a whole (13 percent). It is essential
that this framework encourages people from BME background. It is envisaged that this
framework be available to employers and providers based in regions with high BME population
and marketing and communications be targeted at representative groups.
Across the hospitality, leisure, travel and tourism workforce as a whole, approximately a fifth of
the workforce are migrant workers (i.e. they were born overseas). This figure is lower in the
pubs, bars and nightclubs industry (7 percent).
At an occupational level, there is little variation, although a slightly higher proportion of bar
staff, waiting staff and chefs and cooks were born overseas than those working in other roles.
The framework has been designed so that it is easily accessible in the workplace. With this in
mind it is considered that the programme will be equally accessible to older people already
working in licensed premises or indeed those who are seeking a new career. The
apprenticeship in licensed hospitality is open to all who have the necessary attributes to
succeed. Providers and employers must have equal opportunity policies which are operated
33
effectively and comply with current diversity legislation.
There must be an open and transparent recruitment process which is available to all people,
regardless of age, disability, ethnic origin, gender, gender identity religion and belief, sexual
orientation or who meet the stated selection criteria.
It is unlawful to discriminate against workers because of their gender, ethnicity, sexual
orientation, religion or age. Employers should ensure they have policies in place which are
designed to prevent discrimination.
All delivery partners must be committed to a policy of equality and must have an equality
policy and procedure.
BIIAB have a policy in relation to equality and diversity for its qualifications that centres and
employers must adhere to. Those centres and employers are encouraged to make this policy
available to all apprentices on this framework.
Employers/Providers must be able to demonstrate that there are no overt or covert
discriminatory practices in selection and employment. All promotional, selection and training
activities must comply with the Equality Act 2010.
Source: Labour market review of the licensed hospitality industry, November 2009,
conducted by People 1st and BII.
On and off the job guided learning (England)
Total GLH for each pathway
Level 2 Pathway 1:
Total Pathway GLH Minimum: 490 Maximum 567 (including Induction 12 hours and Mentoring
40 hours)
Level 3 Pathway 1:
The total GLH for the licensed hospitality apprenticeship framework is a minimum of 405 GLH.
The anticipated duration for the apprenticeship is 12 months.
The GLH are delivered during contracted working hours and that the working week for an
apprentice is recommended to be 30 hours, however due to the work patterns within the
industry we appreciate that some apprentices may only be employed part time within the
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kitchen in which case apprentices must work a minimum of 16 hours a week. If this is the
case, you must state that the Apprenticeship must be extended in order for the apprentice to
complete the GLH.
For all learners GLH:
• must be planned, reviewed and evaluated jointly between the apprentice and tutor, teacher,
mentor or manager;
• are delivered through one or more of the following methods: individual and group teaching,
e-learning, coaching, mentoring; feedback and assessment; guided study; It is envisaged that
all these delivery methods will be utilised to give the apprentice as fully encompassing
framework. Teaching will occur mainly within the kitchen environment for skills and
knowledge however it is envisaged that with the amount of e-learning available in this area as
well as study books that learners will receive full and interactive programe.
• completed in relation to accredited components of the framework achieved prior to the
that apprenticeship training may count towards the GLH requirement for the framework;
• where an apprentice completes an Apprenticeship part way through the final 12 month period
(which is after the first 12 months), an apprentice must receive a proportion of the minimum
of 280 GLH which is at least equal to the proportion of the final 12 month period spent on the
Apprenticeship.
Apprenticeship delivery must be planned to make full and effective use of the duration,
including the opportunity for apprentices to embed and extend their learning through repeated
workplace practice; Employers must allow access as and when required by the apprentice
either to a tutor, teacher, mentor or manager;
For the framework achieved the following restrictions are in place for learners
• Those learners aged between 16 - 18, the Apprenticeship must last at least 12 months;
• Those learners aged 19 and over, the Apprenticeship must be at least 12 months, unless relevant prior learning is recorded. Where this is the case, Apprenticeships will not be less than six months
and must include new skills and new learning.
Minimum off-the-job guided learning hours
Level 2 Pathway 1:
1. Minimum recommended duration of programme is 12 months
2. Total of 257 minimum off the job GLH for the duration of the programme
3. Breakdown for this pathway as follows:
• Level 2 Certificate in Licensed Hospitality Operations: 127 minimum GLH
• FS English: 45 GLH
• FS Maths: 45 GLH
• Mentoring: 40 GLH
Level 3 Pathway 1:
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The minimum number of off-the-job guided learning for this framework is 161 Guided Learning
Hours (GLH). This is 39% of the overall GLH for this apprenticeship framework.
The number of hours delivered by off-the-job training will be a minimum of 161 GHL made up
as follows:
45 GLH Functional Skills Maths
45 GLH Functional Skills English
Plus the following mandatory units from the technical certificate:
41 GLH - An introduction to leadership and management
10 GLH - Motivating a Team in Business
10 GLH - Understanding a Business Market
10 GLH - Profit and Loss and Budget Control
Additional off-the-job GLH time will be delivered via the optional units in the technical
certificate but the total will be determined by the units chosen by each individual learner
It is the responsibility of the provider/employer to establish the exact number of contact
hours, as long as it meets this requirement.
How this requirement will be met
Level 2 Pathway 1:
Off the job learning will mainly be achieved through learning towards elements of the Level 2
Certificate in Licensed Hospitality Operations and functional skills qualifications.
Support materials that accompany this framework allow for independent study away from the
workstation enabling learners to learn off the job. This will be primarily met around the
technical certificate/Functional Skills however elements of the competence based qualification
can also be learnt via this methodology.
Training hours delivered under an apprenticeship agreement may vary depending on the
previous experience and attainment of the apprentice. The amount of off-the-job training
required to complete the apprenticeship under the apprenticeship agreement may then be
reduced accordingly, provided the total number of off-the-job hours for this framework can be
verified for apprenticeship certification.
It is the provider/employers responsibility to ensure that GLH are recorded accurately. This will
be verified by the External Quality Assessor. Off-the-job training needs to:
• Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,
mentor or manager
36
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
• Be delivered during contracted working hours
• Be delivered through one or more of the following methods: individual and group teaching,
e-learning, coaching; mentoring, feedback and assessment; guided study and induction.
• Off-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be
verified by attendance records. This evidence needs to be checked and signed by the
assessor and employer.
• Off the job learning may well be met through mentoring from experienced colleagues or
staff from other premises or enrichment activity.
Level 3 Pathway 1:
Off-the-job learning will mainly be achieved through learning towards elements of the Level 3
Certificate in Licensed Hospitality Operations and functional skills qualifications.
Support materials that accompany this framework allow for independent study away from the
workstation enabling learners to learn off-the-job. This will be primarily met around the
technical certificate/Functional Skills however elements of the competence based qualification
can also be learnt via this methodology.
Training hours delivered under an apprenticeship agreement may vary depending on the
previous experience and attainment of the apprentice. The amount of off-the-job training
required to complete the apprenticeship under the apprenticeship agreement may then be
reduced accordingly, provided the total number of off-the-job hours for this framework can be
verified for apprenticeship certification.
It is the provider/employers responsibility to ensure that GLH are recorded accurately. This will
be verified by the External Quality Assurer.
Off-the-job training needs to be:
Planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,
mentor or manager allowing access as and when required by the apprentice either to a
tutor, teacher, mentor or manager.
Delivered during contracted working hours be delivered through one or more of the
following methods: individual and group teaching, e-learning, distance learning,
coaching; mentoring, feedback and assessment; collaborative/networked learning with
peers, guided study and induction
Off-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be
verified by attendance records. This evidence needs to be checked and signed by the assessor
and employer.
Off-the-job learning may well be met through mentoring from experienced colleagues or staff
from other premises or enrichment activity.
37
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
Minimum on-the-job guided learning hours
Level 2 Pathway 1:
Minimum on the job Guided Learning Hours (GLH) that should be completetd by the apprentice
is 281 GLH (including PTLS 60 GLH)
Level 3 Pathway 1:
Minimum on-the-job Guided Learning Hours (GLH) that should be completetd by the apprentice is
244 GLH.
How this requirement will be met
Level 2 Pathway 1:
On the job learning will mainly be achieved through learning towards elements of:
BIIAB Level 2 Certificate In Licensed Hospitality Skills
BIIAB Level 2 Certificate In Licensed Hospitality Operations
On-the-job training needs to:
• Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,
mentor or manager
• Be delivered during contracted working hours
• Be delivered through one or more of the following methods: individual and group teaching,
e-learning, coaching; mentoring, feedback and assessment; guided study and induction.
• On-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be
verified by attendance records. This evidence needs to be checked and signed by the
assessor and employer.
• On the job learning may well be met through mentoring from experienced colleagues or
staff from other premises or enrichment activity.
It is envisaged that the apprentice will gain knowledge and skills as part of their role working
within a customer facing role within the licensed hospitality industry. This should allow
assessments to take place as part of the realistic environment the apprentice is working with.
Due to the nature of work it is recommended that the apprentice completes a daily diary of
what skills and knowledge has been gained whilst working. It is the provider/employers
responsibility to ensure that GLH are recorded accurately.
Level 3 Pathway 1:
On-the-job learning will mainly be achieved through learning towards elements of:
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... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
Level 3 Diploma in Licensed Hospitality Skills
Level 3 Certficate in Licensed Hospitality Operations
It is the provider/employers responsibility to ensure that GLH are recorded accurately.
39
... Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)
Certification Requirements for GLH
All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the apprentice's Apprenticeship certificate. The universal form covers declarations for the apprentice to:
confirm the existence of an Apprenticeship Agreement between themselves and their employer; confirm their achievement of all ERR requirements;
confirm their achievement of all 6 PLTS; confirm that they have received at least the minimum levels of GLH set out in their framework
and have undertaken training both on and off the job.
All apprentices must sign this form at the end of programme to give their authority for the claimant,
named on the form, to make a claim, on their behalf, for their Apprenticeship completion certificate.
Personal learning and thinking skills assessment and recognition (England)
Summary of Personal Learning and Thinking Skills
Apprentices, with guidance from assessors and line managers, should use the PLTS tracking
sheet to record specific examples of situations where they have demonstrated each of the
Personal Learning and Thinking Skills.
Personal Learning and Thinking Skills have been mapped against this qualification and is
available to centres and employers delivering this framework. This provides a guide as to
where there may be opportunities to demonstrate each of the skills. However this is provided
only as a guide because there will be opportunities in other situations to demonstrate each of
the skills.
Working with both their assessor and their employer, apprentices will learn through acquiring
these skills, how to be flexible and confident members of a team, or similarly, work
autonomously and generate ideas. To ensure there is an integrated approach, assessment of
PLTS is integrated with the assessment of the main knowledge and skills of the Apprenticeship.
The licensed hospitality apprenticeship framework covers Personal, Learning and Thinking
Skills in:
Creative Thinking
Independent Enquiry
Reflective Learning
Team Working
Self Management
Effective Participation
Apprentices, in conjunction with their manager and assessor will be required to evidence their
achievement of personal, learning and thinking skills within a PLTS tracking sheet. This needs
to evidence exactly where PLTS have been demonstrated. A template tracking sheet is
available from BIIAB, included within the Assessment Record book for the competence based
qualification, or as a stand alone document available from BIIAB.
PLTS are to be evidenced within the documentation provided by BIIAB to support the competence based qualification, or in appropriate documentation that covers the same areas produced by a centre. This is checked by the external quality assurer as part of their role.
Certification Requirements for PLTS
All providers and apprentices must complete the Apprenticeship Consent Form when claiming for the
apprentice's Apprenticeship certificate. The universal form covers declarations for the apprentice to: confirm the existence of an Apprenticeship Agreement between themselves and their employer; confirm their achievement of all ERR requirements;
confirm their achievement of all 6 PLTS; confirm that they have received at least the minimum levels of GLH set out in their framework
and have undertaken training both on and off the job.
All apprentices must sign this form at the end of programme to give their authority for the claimant, named on the form, to make a claim, on their behalf, for their Apprenticeship completion certificate.
Creative thinking People think creatively by generating and exploring ideas, making original connections. They try
different ways to tackle a problem, working with others to find imaginative solutions and outcomes that are of value.
To demonstrate these skills, behaviours and personal qualities, apprentices should: Generate ideas and explore possibilities; Ask questions to extend their thinking;
Connect their own and others’ ideas and experiences in inventive ways; Question their own and others’ assumptions;
Try out alternatives or new solutions and follow ideas through; Adapt ideas as circumstances change.
Independent enquiry People process and evaluate information in their investigations, planning what to do and how to go
about it. They take informed and well-reasoned decisions, recognising that others have different beliefs and attitudes. Skills, behaviours and personal qualities for apprentices:
Identify questions to answer and problems to resolve; Plan and carry out research, appreciating the consequences of decisions; Explore issues, events
or problems from different perspectives; Analyse and evaluate information, judging its relevance and value; Consider the influence of circumstances, beliefs and feelings on decisions and events; Support
conclusions, using reasoned arguments and evidence.
Reflective learning People evaluate their strengths and limitations, setting themselves realistic goals with criteria for success. They monitor their own performance and progress, inviting feedback from others and making
changes to further their learning. To demonstrate these skills, behaviours and personal qualities, apprentices should:
Assess themselves and others, identifying opportunities and achievements; Set goals with success criteria for their development and work;
Review progress, acting on the outcomes; Invite feedback and deal positively with praise, setbacks and criticism; Evaluate experiences and
learning to inform future progress; Communicate their learning in relevant ways for different audiences.
Team working People work confidently with others, adapting to different contexts and taking responsibility for their
own part. They listen to and take account of different views. They form collaborative relationships, resolving issues to reach agreed outcomes.
To demonstrate these skills, behaviours and personal qualities, apprentices should: Collaborate with others to work towards common goals; Reach agreements, managing discussions to achieve results;
Adapt behaviour to suit different roles and situations, including leadership roles; Show fairness and consideration to others;
Take responsibility, showing confidence in themselves and their contribution; Provide constructive support and feedback to others.
Self management
People organise themselves, showing personal responsibility, initiative, creativity and enterprise with a commitment to learning and self-improvement. They actively embrace change, responding positively to new priorities, coping with challenges and looking for opportunities.
To demonstrate these skills, behaviours and personal qualities, apprentices should:
Seek out challenges or new responsibilities and show flexibility when priorities change; Work towards goals, showing initiative, commitment and perseverance; Organise time and resources, prioritising actions;
Anticipate, take and manage risks; Deal with competing pressures, including personal and work-related demands;
Respond positively to change, seeking advice and support when needed; Manage their emotions, and build and maintain relationships.
Effective participation People actively engage with issues that affect them and those around them. They play a full part in the
life of their school, college, workplace or wider community by taking responsible action to bring improvements for others as well as themselves.
To demonstrate these skills, behaviours and personal qualities, apprentices should: Discuss issues of concern, seeking resolution where needed;
Present a persuasive case for action; Propose practical ways forward, breaking these down into manageable steps; Identify improvements that would benefit others as well as themselves;
Try to influence others, negotiating and balancing diverse views to reach workable solutions; Act as an advocate for views and beliefs that may differ from their own.
For more information visit-
www.acecerts.co.uk/framework_library