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Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 1
Interim Report
on
Cost Recovery and Tariff Practices for Urban Water Supply and Sanitation
in India
Hyderabad Case Study
Prepared for
Water and Sanitation Program – South Asia
June 2008
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Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 2
HYDERABAD Table of Contents
1 Context and Background ................................................................................................ 3
2 City Profile ..................................................................................................................... 3
2.1 Physical Environment and Topography ................................................................... 3
2.2 Demography ........................................................................................................... 3
2.3 Socio-Economic Profile ........................................................................................... 4
3 Institutional Framework for Water Supply and Sewerage Services ................................ 4
3.1 Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) .............. 4
4 Existing Infrastructure and Services ............................................................................... 5
4.1 Water Supply .......................................................................................................... 5
4.2 Sewerage ............................................................................................................... 6
4.3 Key issues in Service Provision .............................................................................. 6
5 Water Supply and Sewerage Finances .......................................................................... 6
5.1 Cost recovery: Current Performance ....................................................................... 6
5.2 Tariff Structure ........................................................................................................ 9
5.3 Consumer Profile .................................................................................................. 10
6 Analysis ....................................................................................................................... 11
6.1 Cost Recovery ...................................................................................................... 11
6.2 Economic Efficiency .............................................................................................. 12
6.3 Equity and Protection of Vulnerable Sections ........................................................ 12
6.4 Affordability ........................................................................................................... 12
6.5 Resource Conservation ........................................................................................ 13
6.6 Acceptability and Practicality ................................................................................. 13
7 Summary ..................................................................................................................... 13
7.1 Recommendations ................................................................................................ 13
Annex 1: Water Audit Report ........................................................................................... 15
Annex Two: Recent Tariff Revisions ................................................................................ 16
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 3
HYDERABAD
1 Context and Background In order to access funds for water supply and sanitation improvements under JNNURM, municipal service providers are required to levy „reasonable user charges‟ so that operation and maintenance costs are recovered within seven years. The Ministry of Urban Development, with assistance from the World Bank Water and Sanitation Program - South Asia, has prepared guidelines on the design and implementation of user charge reforms in line with JNNURM requirements. These guidelines are available as a separate document. The guidelines draw on lessons from a review of current user charges and cost recovery arrangements in 23 cities in India. This report focuses on one of those cities: Hyderabad.
2 City Profile Hyderabad, the „City of Nizams,‟ is known for its rich history, culture and architecture. The IT boom has been primarily responsible for the rapid growth of the city and its surrounding areas converting it into a fast growing agglomeration. The Hyderabad Metropolitan Area (HMA) occupies over 1,800 sq km and has a population of more than 6.5 million, making it the sixth largest metropolis in India.
2.1 Physical environment and topography Hyderabad is perched on the top of the Deccan plateau at the crossroads of the Krishna and Godavari Rivers. The annual rainfall is 74 centimeter (cm).
2.2 Demography Hyderabad is one of the fastest growing metropolitan cities in India with a decadal growth rate of 32 percent. It has grown faster than Mumbai, Kolkata and Chennai in recent years and also has a higher population density. Table 3.1 compares key urban agglomerations in India.
Table 3.1: Decadal Growth Rate and Population Density of Urban Agglomeration
Major Agglomerations in India Decadal Population Growth (1991-2001)
Density of Population (in Municipal Corporations)
Delhi 51.9% 24
Bangalore 41.5% 19
Hyderabad 31.8% 21
Mumbai 29.5% 27
Kolkata 19.9% 16
Chennai 18.5% 11
The CDP for Hyderabad acknowledges, “A key feature of population growth in Hyderabad Urban Agglomeration is that most of the growth is occurring in the surrounding areas, that is, away from the city core. The population growth in surrounding municipalities was phenomenal during 1981-91 at 158 percent as against 42 percent in the Municipal Corporation of Hyderabad (MCH) area for the same period. During 1991-2001, the
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 4
population growth in surrounding municipalities stood at 72 percent as against 19 percent for MCH.”
2.3 Socio-economic profile Hyderabad has established itself as a center of IT and accounts for 10 percent of national IT exports. Despite accelerated industrial growth, however, it ranks low in terms of gross domestic product (GDP) and the key human development indicators of literacy (60.5 percent), educational dropout rate and child mortality (65 per 1,000).
3 Institutional Framework for Water Supply and Sewerage Services
3.1 Hyderabad Metropolitan Water Supply and Sewerage Board The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) -- not MCH -- is responsible for water and sewerage services in the city. HMWSSB serves not only the city but also Secunderabad Cantonment, 10 surrounding municipalities and 10 villages – a total population of just over five million. Sewerage services provided by HMWSSB are limited to Hyderabad city and some peripheral areas.
Organisational structure
Membership of HMWSSB comprises political leaders and managers of MCH and related ministries. Administration lies in the hands of the Managing Director supported by functional heads (Figure 3.1). There are some 5,200 employees and the ratio of staff per 1,000 connections decreased from 6.67 in 2004 to 5.42 in 2006. Figure 3.1: Organogram of Hyderabad Metropolitan Water
Supply and Sewerage Board
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 5
4 Existing Infrastructure and Services
4.1 Water supply The city water supply system currently provides 162 mgd (729 mld equivalent) against a demand of 220 mgd (990 mld). A three phase augmentation scheme, the Krishna Drinking Water Supply Project, is now underway to address current and future demands to 2021. It will eventually provide an additional 270 mgd (1,215 mld) of treated water to the city (Table 3.2) . The city draws roughly 90 percent of its water from distant surface water sources, the rest from groundwater. The bulk of the surface water comes from four rivers, while the groundwater is extracted via boreholes. The transmission mains total 286 km in length - a considerable distance that gives rise to high production costs. The distribution network is divided into 20 zones, each with many subzones. There are 118 reservoirs serving the city, but the total storage capacity is inadequate for the available supply and cannot enable continuous delivery. Table 3.2: Water Supply and Sewerage System in Hyderabad Metropolitan Water Supply and Sewerage Board Area
Total area served by HMWSSB 688.2 sq km
Total population served by HMWSSB As of 2001 – MCH: 3.6 million; surrounding municipalities: 1.7 million Estimated current population: 7 million
Slum population As of 2001 – MCH: 1.4 million; surrounding municipalities: .69 million Estimated current slum population: .16 million Registered slums: 1049
Density of population 625 persons/hectare
Number of wards 150
Sources of Water
Type of source Production Capacity Present
Osmansagar 5 116000 kld 72000 kld
Himayatsagar 68000 kld 9000 kld
Manjira 205000 205000 kld
Singur 340000 kld 340000 kld
Krishna 820000 kld 636000 kld
Tubewells/Borewells 67 114000 kld 114000 kld
Total 1663000 kld 1376000 kld
Total Water Demand 1482000 kld
Water Deficit 106000 kld
Do you have flow meters at the production source?
Yes
Total water supply coverage (area coverage) 100%
Total sewerage coverage (area coverage) MCH: 70%: surrounding municipalities: 20%
Total population coverage for water supply 100 %
Daily hours of water supply 1.5-2 hours alternate days
Per capita availability of water 135 lpcd
Transmission and Distribution Infrastructure
Total length of pipelines 2400 km
Diameter Range: 100 mm to 2200 mm
Standposts 6599
Number of handpumps 6098
Total reservoirs (OHT and underground) 118 (as per CDP)
Total storage capacity available 615000 kl
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 6
Sewerage
Total length of sewer line 2772 km
Number of manholes 120000
Number of sewage treatment facility 2 Capacity of treatment plants 133000 kld
*Source: As provided by HMWSSB technical department in survey questionnaire
4.2 Sewerage Approximately 70 percent of the city area is served by sewers, and nearly all households with water connections also have sewer connections. A large population on the city periphery, however, has no access to sewerage. Only one of the 10 municipalities served by HMWSSB has sewerage. Two sewage treatment plants provide a total capacity of 133,000 kld against an estimated generation of 589,000 kld (assuming sewage generation to be 80 percent of water supply). The system is therefore capable of treating only 23 percent of the generated sewage. Just 3 percent of the treated wastewater is reused.
4.3 Key issues in service provision Discussion with city officials and a review of available literature revealed the following constraints on service provision:
High transmission costs from distant sources; High levels of NRW due to transmission and distribution losses, the use of
standposts and illegal connections‟ 50 percent collection efficiency; 25 percent faulty meters; 10 percent unregistered customers; and Incomplete sewerage coverage.
5 Water Supply and Sewerage Finances
5.1 Cost recovery: current performance HMWSSB has operated at a loss for the last five years. Deficits are not financed by the government but are carried forward to the next financial year. Over the period of analysis, the total income has increased at a cumulative rate of 22 percent while total expenditures have increased by 44 percent (Table 3.3)..
Income
In 2006-07, own source revenue made up one-third of total income and comprised water cess, sewerage cess, other income and interest income. Income from water cess forms just over one-quarter of the total income and 85 percent of total revenue income, and has increased at a cumulative rate 14 percent, and sewerage cess at 9 percent, while other income sources have decreased. Sixty-nine percent of the total income comes from capital sources: state grants, new connection charges and loans. State grants account for three-quarter of the capital income while loans constitute only 6 percent and are declining (Table 3.3).
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 7
Table 3.3: Operating Account for Hyderabad Metropolitan Water Supply and Sewerage Board (in Rs. million)
Fin
ancia
l Y
ea
r
Wa
ter
Cess
Se
wera
ge
Cess
Oth
er
Inco
me
Inte
rest
Ow
n S
ou
rce
Rev
en
ue
Cap
ital G
ran
ts
fro
m S
tate
Govt
New
Con
ne
ction
Cha
rge
New
Bo
rro
win
gs
To
tal C
ap
ita
l
Incom
e
To
tal
Inc
om
e
Op
era
ting
Exp
enses
Po
wer
Costs
Esta
blis
hm
en
t
Exp
enses
Fin
ance
Cha
rge
s
Dep
recia
tio
n
To
tal
Op
era
tiv
e
Ex
pe
nd
itu
re
To
tal C
ap
ita
l
Exp
end
itu
re
To
tal
Exp
end
itu
re
Op
era
tive
Su
rplu
s/D
eficit
To
tal S
urp
lus
Deficit
1 2 3 4 5 6 (2+3+4+5)
7 8 9 10 (7+8+9)
11 (6+10)
12 13 14 15 16 17 (12+13+14+15+16)
18 19(17+18)
20 (6-17) 21(11-19)
2002-03 1301 231 66 2 1600 416 523 1158 2097 3697 420 511 721 87 157 1896 372 2268 -296 1429
2003-04 1389 249 86 11 1735 1041 431 4852 6324 8059 545 482 746 127 161 2061 4373 6434 -326 1625
2004-05 1562 274 34 48 1918 2200 674 476 3350 5268 286 811 784 216 309 2406 3640 6046 -488 -778
2005-06 1964 346 24 0 2334 3537 543 300 4380 6714 446 1082 1005 398 312 3243 2453 5696 -909 1018
2006-07 2199 329 44 0 2572 4292 869 463 5624 8196 638 1114 1143 383 300 3578 6170 9748 -1006 -1552
2007-08 (Apr-Dec)
2051 273 69 29 2422 2763 662 0 3425 5847 688 1133 834 287 378 3320 1860 5180 -897.9 667
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 8
Expenditure
Operational expenditure accounts for roughly one-third of total expenditure and is growing. It is made up primarily of power and establishment costs. Power costs are not subsidized by the government and are charged to HMWSSB at industrial rates. Capital expenditure constitutes two-third of the total and is growing substantially. The high cost of sourcing and transmitting water from distant river sources adds to these costs.
Billing and collection Bills are raised on a bimonthly basis for domestic users, and on a monthly basis for others. Payments are accepted at e-Seva centers across the city and at designated cash collection counters of HMWSSB, and online payment has been introduced. Spot billing is also done in some locations where half of the area is billed by a private operator, half by HMWSSB staff. Despite these customer-friendly arrangements, collection efficiency was just 54 percent in 2006-07, with arrears as a percentage of total demand standing at 38 percent.
Table 3.4: Demand Collection and Balance Statement of Hyderabad Metropolitan Water Supply and Sewerage Board
Year
Arr
ears
at
the
Begin
nin
g
of
the Y
ear
Dom
estic
Curr
ent
Dem
and
Non
Dom
estic
Curr
ent
Dem
and
To
tal
Curr
ent
Dem
and
To
tal
Dem
and
To
tal
Dom
estic
Colle
ctio
ns
To
tal N
on-
Dom
estic
Colle
ctio
ns
To
tal
Colle
ctio
ns
Durin
g t
he
Year
To
tal
Bala
nce a
t
the E
nd o
f
Year
Colle
ctio
n
Effic
iency
1 2 3 4 5 (3+4) 6 (1+5) 7 8 9(7+8) 10(6-9) 11 (9/6)
2004-05 1618.82 715.96 1121.04 1837.00 3455.82 584.85 1069.16 1654.01 1801.81 48%
2005-06 1801.81 843.97 1466.89 2310.86 4112.67 710.43 1666.05 2376.48 1736.19 58%
2006-07 1736.20 982.84 1817.27 2800.11 4536.31 857.90 1575.74 2433.64 2102.67 54%
2007-08 (April-Dec)
2102.67 765.51 1499.58 2265.09 4367.76 681.51 1412.98 2094.49 2273.27 48%
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 9
5.2 Tariff structure HMWSSB has revised tariffs several times in recent years due to rising operating costs and increased capital expenditure arising from the Krishna Drinking Water Supply Project. The changes have mostly involved restructuring tariff slabs and, in making them, HMWSSB has generally sought to pursue cost recovery while also considering equity issues. For example: 1. A flat rate system for low consumption users was abolished and instead the number of
slabs was increased to incentivize low consumption and penalize heavy water users; and 2. Rebates are given to select welfare institutions, higher tariffs are charged from industries
using water as a raw material (soft drinks, mineral water, and so forth). These kind of cross subsidies provide ample scope for resource generation while addressing the principle of equity.
HMWSSB treats multistoried buildings as a special category. Along with the slab-based rate, a minimum monthly charge is levied to individual flats to maintain equity between individual domestic consumers and flat owners. For industrial and commercial users consuming more than 200 kl per month, water charges have been fixed at a single rate for the entire consumption. Special charges also apply for bulk supply to surrounding municipalities and the Cantonment Board. The current tariff has two parts: a minimum monthly charge plus a volumetric charge (Table 3.5). HMWSSB has been pursuing universal metering, using incentives. Fixed minimum charges are applied to those that do not have meters. Table 3.5: Existing Tariff Structure
Type of Charge Consumer Category Rate
Water Cess/Tariff 1. DOMESTIC i. Individual domestic connections ii. Multistoried buildings
2. HMWSSB has been pursuing universal metering using incentives. Fixed minimum charges are applied to those that do not have meters. NON DOMESTIC
iii. Government institutions iv. Commercial institutions v. Industries
Consumption of water in kl per month
Rate in Rs. per kl
0-15 6.00
16-30 8.00
31-50 15.00
51-100 20.00
101-200 25.00
200 and above 35.00 (entire consumption)
* With respect of government institutions, educational institutions, welfare hostels, a rebate of 20% is applicable ** In cases where water is used as a raw material, for the manufacture of end products such as mineral water, soft drinks, alcoholic beverages, etc., the rate applicable is Rs. 60 per kl, irrespective of consumption
3. BULK SUPPLY Municipalities, Panchayats, local authorities, cantonment and housing colonies.
Rs. 6 (up to agreed quantity)
Rs. 35 (above agreed quantity)
Where specific agreements are not entered, the agreed quantity is deemed to be 15 kl multiplied by the number of residential apartments in the complex as per MCH/Municipality
Minimum Monthly Charge
Where individual agreements are entered 60% of the agreed quantity
Individual domestic connections Rs. 90 per month
Multistoried residential apartment complexes Rs. 90 per month per flat
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 10
In all other cases minimum charges are based on the size of connection
Connection pipe size
Rs./month
15 mm (1/2”) 90.00
20 mm(3/4”) 270.00
25 mm(1”) 600.00
40 mm (1-1/2”) 1500.00
50 mm (2”) and above
3200.00
Tanker Charges All categories 5 kl capacity Rs. 250
9 kl capacity Rs. 360
Disconnection and Restoration Charges
All categories Rs. 400
Change of Bore All categories Rs. 1500
Meter Testing Charges
All categories Rs. 75
Change of Name All categories Rs. 200
Meter Service Charges/Month
All categories 15 mm Rs. 15
20 mm Rs. 30
25 mm Rs. 50
Above 25 mm Rs 15 per each 5mm
Service Charges (meter reading, billing and collection)
All categories Rs. 6 per inch diameter per month
Sewerage Chokeages
Domestic Rs. 25
Nondomestic/apartment complex Rs. 250
Corporate hospitals/star hotels Rs. 750
Septic Tank cleaning
All categories Rs. 750
Sewerage Cess Domestic 35% of water supply charges
Nondomestic If not connected through piped supply: Rs. 400/year excluding slums
5.3 Consumer profile HMWSSB caters to a diverse range of customers, the key categories being: 1. Domestic
i. Individual domestic connections; and ii. Multistoried buildings
2. Nondomestic
iii. Government institutions; iv. Commercial institutions; and v. Industries
3. Bulk Supply
vi. Municipalities, Panchayats and local authorities; vii. Cantonment Board; and viii. Other housing colonies
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 11
The total number of consumers as of November 2007 was 564,222 (Table 3.6), but HMWSSB estimates that there is potential for achieving another 100,000.
6 Analysis Despite the measures outlined above, HMWSSB is struggling to recover the high cost of supply and constraints including political interference, overstaffing and inefficient revenue collection.
6.1 Cost recovery HMWSSB is incurring operating losses that are growing at a cumulative annual rate of 36 percent. And while total revenue income is increasing, revenue expenditure is increasing at a higher rate. JNNURM requires HMWSSB to recover operational costs, which are exceptionally high due to the use of distant sources. Transferring the high externality cost to consumers is, arguably, neither reasonable nor achievable. It might be a more realistic goal to recover all O&M costs except high transmission costs. The current production cost is Rs. 6.61 per kl, inclusive of interest and depreciation, while charges are based on an increasing block tariff with charges ranging from Rs. 6 to Rs. 25 per kl of water (Table 3.5), plus a minimum monthly charge of Rs. 90 per household. This should, in theory, enable recovery of O&M costs, loan interest and depreciation. Improved operational and financial management would considerably enhance cost recovery.
Nonrevenue water HMWSSB conducts monthly water audits in all 12 divisions, focusing on unbilled consumption, unauthorized consumption, customer metering inaccuracies, leakage in transmission and distribution mains, leakage and overflows at storage tanks and leakage on service connections up to the point of customer metering. Despite these measures, NRW stands at approximately 42 percent.
Technical losses
These currently stand at roughly 15 percent of production and include leakage in transmission and distribution, leakage and overflows at storage tanks and leakage on service connections up to the point of customer metering. This amounts to a loss of potential revenue in the region of Rs. 414 million per year.
Table 3.6: Consumer Profile of Hyderabad Metropolitan Water Supply and Sewerage Board (as of Nov 2007)
Consumer Category No. of Consumers
1. Domestic 542650
2. Nondomestic 12747
Commercial 11597
Industries 1150
3. Bulk Supply 8825
MSB 7835
Surrounding Municipalities 27
Gram Panchayats 13
Colonies 135
Others 815
Total 564222
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 12
Wastage
More than 13,000 kld of water is supplied free through standposts in low-income areas. If this water was charged at the minimum slab rate of Rs. 6, the potential revenue would be Rs. 29 million.
Illegal connections
HMWSSB estimates that 30,000-40,000 connections, mostly in poor areas, are unauthorized, while the Water Audit Report (Annex 3.1) finds unauthorized consumption to be 7 percent of supply. In the absence of accurate information, a rough estimation of the resulting revenue losses is Rs. 210 million at the rate of Rs. 6 per kl.
Collection efficiency If HMWSSB was to achieve 90 percent collection efficiency in line with international standards, it would generate an additional Rs.1,649 million in revenue in addition to the Rs. 2,433 million collected in 2006-07. Faulty meters are clearly an impediment to improved collection though accurate information on this problem is unavailable.
Coverage Hyderabad had a population of 5.7 million as of 2006, indicating the potential for 1.14 million connections assuming a family size of five members. However, the prevalence of multistoried buildings with bulk connections complicates the picture, making it difficult to estimate the connections as a percentage of total households. If HMWSSB estimate of 100,000 potential new connections is correct, the additional revenue potential would be Rs. 144 million based on the minimum rate of Rs. 6 per kl.
Cost recovery from sewerage services The tariff structure for sewerage services, at 35 percent of water supply charges, is a simple and practical basis for cost recovery. This is set to improve as coverage increases under the proposed investments.
6.2 Economic efficiency The increasing block tariff captures the economic cost of providing water at higher levels of consumption. Water-intensive industries, for example, such as soft drinks manufacturers, are charged Rs. 60 per kl irrespective of consumption. This is an economic price bearing in mind the high cost of production, though some might argue that it is also a disincentive for industrial growth.
6.3 Equity and protection of vulnerable sections HMWSSB provides free water for poor residents via some 6,600 standposts and 6,100 handpumps. There is, however, no data to verify that these water points are used primarily by the poor. Within the tariff structure, there are no special provisions for the poor, so that all households with metered connections pay the same rate, amounting to an estimated bill of Rs. 220 per month for 20 kl consumption. This could serve as a disincentive for poor families to take up house connections and may partially explain the estimated 40,000 illegal connections in poor areas. It is debatable whether charges to industrial consumers are fair and reasonable, though they are set at an economic rate.
6.4 Affordability Monthly household spending on 20 kl consumption is Rs. 220, which translates into 7.9 percent of the monthly budget of poor consumers, using the official urban poverty line of Rs. 559 per person. This exceeds the 5 percent advisory limit recommended by WHO, though it
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 13
should be borne in mind that HMWSSB also supplies a considerable amount of free water to poor communities.
6.5 Resource conservation The use of an increasing block tariff discourages excessive consumption, while high charges for water-intensive industries take into account both the economic and social costs of water. It can be argued, however, that such high rates may discourage industries from moving to Hyderabad. While the tariff structure promotes resource conservation, this is being undermined by technical losses and wastage. A good initiative by HMWSSB has been the adoption of an incentive scheme for rainwater harvesting, which provides a 10 percent discount on the construction of harvesting pits. Details are available at www.hyderabadwater.gov.in.
6.6 Acceptability and practicality The increasing block tariff structure adopted by HMWSSB is practical and fair, and lends clarity and ease in the calculation of water charges. In addition, HMWSSB has adopted a Citizen‟s Charter and tries to disseminate clear and accurate information on key aspects of the service. It also has an elaborate system for documenting customer complaints, which have recently increased from 14 to 22 percent of total connections.
7 Summary While the water tariff is well designed in terms of its cost recovery potential, HMWSSB has not addressed the needs of poor consumers who take up house connections. Furthermore, cost recovery is critically undermined by high production costs and weaknesses in technical and financial management.
7.1 Recommendations
Non-revenue water 1. HMWSSB needs to reduce technical losses by more rigorous application its audit
program;
2. Standposts should be replaced with free house connections for the poor (financed under JNNURM); and
3. Incentives and penalties should be introduced to reduce the number of illegal
connections. Liaison with MCH, which holds property tax data, would help here.
Collection efficiency 4. HMWSSB should adopt a strict defaulter policy with penalties to boost payment; and
5. It should also take up targeted campaigns at the end of each year to recover payments
and reduce arrears.
Coverage 6. Measures should be adopted to increase the water supply customer base, bearing in
mind the growing population and
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 14
7. The proposed introduction of compulsory connections in conjunction with network expansion is to be encouraged as it should enable improved cost recovery from the service.
Equity and affordability 8. HMWSSB should introduce a propoor dimension to metered service provision, by
providing free house connections for the poor. Subsistence consumption at current tariff rates would be affordable for most poor households, but the minimum charge of Rs. 90 should be waived; and
9. The tariff structure for industrial consumers should be lowered to avoid a disincentive for industrial investment in the agglomeration.
Other suggestions 10. An energy audit would help to reduce power costs. Outsourcing pump maintenance may
also be helpful;
11. Promotion of HMWSSB‟s rainwater harvesting initiative would help to increase uptake.
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 15
Annex 3.1: Water Audit Report
Hyderabad Metropolitan Water Supply And Sewerage Board
STATEMENT SHOWING THE WATER AUDIT MATRIX OF ALL OPERATION AND MAINTENANCE DIVISIONS (Provisional for December 2007)
Authorized Consumption Water Losses
Billed Authorized
Unbilled Authorized Approximate Losses Real Losses
Sl. N
o:
Div
isio
ns
Syste
m In
pu
t
Au
tho
rize
d C
on
su
mp
tion
Wa
ter
Lo
sse
s
Bill
ed
Au
tho
rize
d
Con
sum
ptio
n
Unb
ille
d A
uth
orized
Con
sum
ptio
n
Ap
pa
rent
Losse
s
Rea
l L
osse
s
Bill
ed
Me
tere
d
Con
sum
ptio
n
Bill
ed
Un
me
tere
d
Con
sum
ptio
n
Unb
ille
d M
ete
red
Con
sum
ptio
n
Unb
ille
d U
nm
ete
red
Con
sum
ptio
n
Unb
ille
d C
on
sum
ptio
n fo
r
the
not
rais
ed
un
au
tho
rise
d C
on
su
mption
Custo
me
r M
ete
rin
g
ina
ccu
racie
s
Date
Ha
ndlin
g E
rro
rs
Le
aka
ge
on
tra
nsm
issio
n
an
d d
istr
ibu
tio
n M
ain
s
Le
aka
ge
an
d O
ve
rflo
ws a
t
Utilit
y‟s
Sto
rag
e T
an
ks
Le
aka
ge
on
Se
rvic
e
Con
ne
ction
s u
p t
o p
oin
t o
f
Custo
me
r M
ete
rin
g
Reve
nue
Wate
r
Non
reven
ue W
ate
r
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
1 Div - I 12 9.68 2.32 7.85 1.83 0.68 1.64 6.74 1.11 0.15 0.05 1.63 0.28 0.25 0.15 1.12 0.03 0.49 7.85 4.15
2 Div - II 25.28 15.03 10.25 13.03 2 4.5 5.75 9.56 3.47 0.42 1 0.58 3 0.5 1 4 0.8 0.95 13.03 12.25
3 Div - III 19 12.77 6.29 9.2 3.57 2.17 4.12 3.37 5.83 0.24 0.8 2.53 1.69 0.1 0.38 2.9 0.25 0.97 9.2 9.8
4 Div - IV 16 10.54 5.6 8.72 1.82 3.02 2.58 1.92 6.8 0.24 0.87 0.71 2.42 0.5 0.1 1.82 0.18 0.58 8.72 7.28
5 Div - V 29.5 21.29 7.83 15.94 5.35 2.03 5.8 10.5 5.44 0.39 0.01 4.95 1.04 0.78 0.21 4.36 0.28 1.16 15.94 13.56
6 Div- VI 29 19.3 9.7 12.3 7 3.6 6.1 8.6 3.7 2 2 4.5 2.5 0.9 0.2 3.7 0.3 2.1 12.3 16.7
7 Div - VII 16 10.18 4.82 8.92 1.26 1.02 3.8 5.22 3.7 0.14 0.03 1.09 0.5 0.45 0.07 0 0.05 1.5 8.92 7.08
8 Div - VIII
19.5 19.5 0 0 0 0 0.5 18.77 0 0 0 0 0.73 0 0 0 0.5 0 18.77 0.73
9 Div - IX 15.7 6.65 4.82 4.65 2 1.02 3.8 4.43 0.22 0.05 0.86 1.09 0.5 0.47 0.07 2.25 0.05 1.5 4.65 11.05
10 Div - X 15 12.86 2.14 10.12 2.74 0.89 1.25 7.46 2.66 0.11 0.02 2.61 0.22 0.36 0.31 1.1 0.02 0.13 10.12 4.88
11 Div - XI 29.5 29.5 0 0 0 0 8 24.45 MGD 0 0 0 5.05 0 0 0 0 0 24.45 5.05
12 Div - XII 15 6.56 3.85 5.75 0.81 0.94 2.91 2.11 3.64 0.36 0.36 0.42 0.01 0.9 0.03 0.9 0.5 0.1 5.75 9.25
Total 241.48 173.86 57.62 96.48 28.38 19.87 46.25 103.13
36.57 4.1 6 20.11 17.94 5.21 2.52 22.15 2.96 9.48 139.7 101.78
% 72.00 23.86 39.95 11.75 8.23 19.15 42.71 15.14 1.70 2.48 8.33 7.43 2.16 1.04 9.17 1.23 3.93 57.85 42.15
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 16
Annex 3.2: Recent Tariff Revisions
1997
The number of domestic slabs was increased; For bulk supply, slabs were removed and a standard procedure, based on agreed
quantity of supply, was introduced. Consumption above the agreed quantity of supply was charged at a considerably higher rate;
For multistoried buildings having commercial use of less that 10 percent of plinth area, slabs were reduced from 0-500 to 0-300 and above 300. A minimum rate payable per month was also introduced;
For multistoried buildings having commercial use of more than 10 percent of plinth area, a minimum rate payable per month was introduced. Slabs were introduced in commercial use of more than 10 percent but less than 30 percent;
For all nondomestic supplies, a common increasing block tariff was introduced; and Other chargeable services included connection charge (as per ferrule size), tanker
charge, temporary connection charge, disconnection and restoration charge, meter testing charge, connection transfer (change of name), service charges (for meter reading, billing, and so forth), cleaning choked sewers, sewerage cess (for consumers who do not avail of water supply but use the sewerage system).
2002 Tariff rates for domestic and nondomestic connections were merged into a single
increasing block tariff structure plus basic minimum charges. 2004
A flat rate was fixed for water supply connections to white cardholders (in notified slums) at Rs. 1,200 per month, with provision for a monthly installment of Rs. 100;
To achieve parity with tariff structures in other metropolitan cities and reduce the financial burden of Krishna Drinking Water Supply Project, an increase of Rs. 10 per kl was introduced for consumption above 200 kl per month;
To address the slow pace of metering, minimum charges were increased from Rs. 90 to Rs. 100 for nonmetered connections; and
To reduce NRW, a surcharge of Rs. 50 per month was imposed, after a grace period of three months, for meter installation or repair. The surcharge was to be enhanced by Rs. 50 in each successive month followed by disconnection after six months. For consumption beyond 200 kl per month, the surcharge was Rs. 200 per month with progressive increase of the same amount for the next and subsequent month.
2005 Tariff was revised for consumption below 200 kl per month for large institutional
/commercial consumers by introducing different consumer slabs; Tariff was increased for industries using water as a raw material, such as drinks
manufacturers, to a flat rate of Rs. 60 per kl; A rebate of 20 percent to government hospitals, educational institutions, welfare
hostels, etc.; and For multistoried buildings where agreements are not entered into, the agreed quantity
will be 15 kl multiplied by the number of residential apartments in the complex. As per the construction plan approved by MCH/Municipality/actually constructed.
2006 As per the 2002 notification, all multistoried buildings having consumption above 500
kl must enter into an agreement with HMWSSB allowing the application of 60 percent as a minimum charge. Since most multistoried buildings did not have recorded consumptions of 500 kl, they were being exempted from the minimum charge, thereby creating inequity. These buildings are now levied a minimum charge on a par with domestic charges, that is, Rs. 90 per month, to ensure equity and generate additional revenue.
Cost Recovery and Tariff Practices for UWSS Sector in India
Hyderabad 17