Message Solutions and ServicesCorporate Presentation

Agenda

1. Value Propositions2. About Interalia3. Leadership4. Philosophy5. Customers and Markets6. Solutions7. Core Products8. Applied Systems9. Services10. Questions and Discussion

Value Proposition - Customer

Interalia can help you provide the right messages at the right time, while improving service and reducing costs.

Our systems ensure timely, reliable and consistent transmission of information critical to your customers and the public.

With 250,000 installations in over 60 countries, you can rely on Interalia’s proven expertise.

Value Proposition - Partner

Regular/repeat revenue opportunitiesPredictable marginsExcellent bundling potential to enhance your core productsComprehensive channel partner programBusiness Referral ProgramCo-operative marketing fundsRecognized and Trusted CompanyCustomer focused

About Interalia

Over 30+ years experience (Est. 1975)250,000 customers in over 60 countriesISO 9001:2000 registeredRoHS (lead-free) compliant manufacturingIn-house design and manufacturing

Interalia Offices

CalgaryGlobal Headquarters

Established 1975also Manages Canadian Operations

United KingdomCorporate OfficeEstablished 1988

Manages EMEA, ASIA/Pacific

United StatesCorporate OfficeEstablished 1987

Manages US and Latin America

TorontoRegional Office

MontrealRegional Office

Global Leadership

CFOGarth Hunter

Sales/MarketingMartin Grace

EngineeringWerner Deyzel

PresidentBob Cormack

Channel SalesJohn Tatton

Regional Leadership

Simon LathamEMEA/APAC

Tom PetersonNorth American Mid West

Martha DanielsNorth America South East

and CALA

Sebastien Di’MeglioNorth America North East

John KitchenNorth America West

John TattonDirector of Channel Sales

David KonopinskiUK/Ireland

Philosophy

Interalia provides:Reliable, high quality products Systems that are easy to manageSolutions that are simple to deploy and operateFast and seamless integrationCustomer validated service and support

100+ Customer Testimonials50+ Customer Profiles

Customers and MarketsInteralia is all around you!

Finance:

Retail:

Contact Centers:

Entertainment:

Customers and Markets250,000 installations in 60 countries

Hospitality:

Government:

Healthcare:

Education:

Customers and MarketsOver 32 years experience

Manufacturing:

Oil, Gas & Utilities:

Transportation:

Solutions

Contact CentersInformation DisseminationEvent Notification/PagingPublic Safety/Help PointsTeleconferencingSystem FailoverCentrex and CO Intercept

Core Products

iProMOHConference Bridge 800SBXXMU+Code Announcer

Product Overview

Plug n’ play IP based messaging device that delivers high quality Music and Messaging On-hold

Includes MusicShips with 4 minutes pre-loadedfully licensed music

Managed via LAN Single site administrationMulti site administration

1 output with 1 hour recording time2 outputs with 3 hours recording timeNo moving parts to breakAccepts any audio file type

Product Features

Pre-loaded with 4 minutes of globally licensed music2nd output channel available for background music andoverhead announcementsExternal music feed input toallow fading and mixing with scheduled message broadcasts Single or multi-site admin

Customer Value

Optional InteraliaiCAS Workstation

Paging Amplifier

OverheadSpeakers

Background Music /Overhead

Announcements

Optional BackgroundMusic Feed

iProMOH Administration

Intranet

Music On Hold

Calleron holdPBX

InteraliaiproMOH

Customer Value

Avoids Legal LiabilitiesRe-broadcast (from Radio or CD) copyrighted songs without a license can lead to fines of up to $20,000 per songDamages may be up to $100,000 if infringement is wilfulInfringement on a copyright for commercial or private gain can be fined up to $25,000 and jail time of up to a year, or both

Improves Marketing EffectivenessPersonalize your message contentDeliver a consistent brand image across all sitesAvoid playing competitors radio advertisements to on-hold callers

Customer Value

Reduces Number of Dropped Calls*“On-average, seven out of ten callers are placed on-hold”“Callers stay on the line up to 25% longer with on-hold messaging”

“34% of callers who hang up will not call back”

OtherCentralized (multi-site) message administrationPre-scheduled messages playat the exact time you wantEasily schedule and change messages

* Source: On Hold Music Association http://www.ohma.org/html/surveyresults.html)

Product Overview

Rapidly communicate and collaborate in urgent or emergency situationsSecured teleconferencing for sensitive voice communicationsEasy to deployMaintenance freeSeamless connection to all major host PBX equipmentRapid return on investmentExtremely cost effective compared to hosted service

Product Features

8 simultaneous audio ports or channels per unit with FXO connectivity Two Conference Bridge 800s can be linked together for 16 portsWorks right out of the box Built-in voice promptingAudio can be output to a recording deviceEntry/exit tonesFirst caller greeting

Customer Value

Unlike Hosted SolutionsSmall one time fixed investment No recurring feesQuick ROI of 3-4 monthsEnsures secure communications (internal solution)

Unlike Built-in SolutionsProvides affordable dial-in (meet-me) functionalityConference can be set-up with one email to attendees

Customer Value

Economical with a quick ROIDial-in (Meet-me) functionalitySimple to deployEasy to administer/operateWorks with all phone systemsSupports multiple languagesFacilitates communication efficiencyReliable & Maintenance FreeNo recurring costsSecure

Product Overview

Affordable platform for:Call processingAudiotexACD announcementsMusic/messaging-on-hold

Excellent solution for 8 ports or under

Product Features

Schedule messages in advanceEasily record/change messagesUp to 1 hour of memory4 or 8 analog ports8, 16, 32 or 60 minutes audioOptional MOH with 2 outputs and 1 inputFLASH memory

Product Features

Callers rotate through messages on one portWindows-based GUIBuilt-in modem & TCP/IPMulti-site admin toolsDisaster recovery overrideMulti-language supportEasily change messages from your desktopInterfaces to network redirect services

Customer Value

Great for small companies needing up to 8 ports for:

Processing callsPrompting callers for informationPlaying a variety of ACD announcementsTransferring calls when operators are not availableRe-directing callers to ACD queues, IVR ports, voicemail, departments or informational messages

Works seamlessly with all major telephone systemsAffordable

Product Overview

Great for small companies needing up to 64 ports for:Call ProcessingAudiotexACD announcementsMusic/messaging-on-holdDial-by-name functionality

Works seamlessly with all major telephone systemsAffordable

Product Features

XMU+ Large:64 analog channels48 T1 channelsUp to 8 MOH cards (with dual power supply)Up to 8 lines cardsUp to six hours memory

Customer Value

Callers choose extensions

Answers/transfers calls

Prompts callers for information

Notifies callers when agents are unavailable

Entertains callersAnswers after-hours calls

Answers FAQs

Delivers info 24x7

Broadcasts emergency messages

Customer Value

Single solutions with multiple functionalityRetains memory even if power failsAnnouncements can be scheduled in advancePlays a variety of messages on one portPlenty of ports for simple or complex applicationsAbundant recording timeEasy-to-use GUI for message managementPlays pre-programmed disaster messagesExpands as your needs change

Product Overview

A paging application Used in a hospital/institution environment to deliver code announcements that indicate particular emergency conditions or situations such as:

Code Red (fire emergency)Code Black (bomb threat)etc.

Pages can indicate the condition and location/room identifierComes complete with customized programming to fit individual hospital terminology

Product Features

Connects to overhead paging system to provide coded announcementsDeliver pages with code announcement and the associated room identifierSystem delivered complete with customized programming

Customer Value

A paging application is better than a paging system because:

Simplified user interface

User does not need to learn the paging system

Consistent messagesAll messages spoken in the same professional, clear voice

Applied Systems

On board passenger information systemsPublic information dissemination and public safety systemsHelp points for public places

TerminalsCampus environments etc.

Site and equipment monitoring solutionsAudio/visual customer engineering projects

Services

ConsultingCustomized Engineering TrainingExtended Support 24x7Extended WarrantyContract Manufacturing

Questions and Discussions