Intelligent Performance Management Made Simple Intelligent Performance Management Made Simple Scene...

Intelligent Performance Management Made Simple

Scene and Be Heard Theater Moscone South Exhibition Hall - Booth 313

Matt WrableyVice President of Business Development

© eG Innovations, Inc | www.eginnovations.com

About eG Innovations


About eG InnovationseG Innovations is a leading provider of enterprise-class performance management solutions that provide complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.

Locations USA, UK, Netherlands, Singapore, India

Customers Over 1200 customers worldwide

Employees 120

Year Founded 2001

Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified

http://www.t-mobile.com/


Customer Successes

http://www.chase.com/


Intelligent Performance Management for Oracle VM


FIREWALL WEB SERVER

USER

Suppose the database server is 50% slower than normal

APP SERVER DB SERVER

Login

Register

Brow

se

Virtualization Breaks Management Ground Rules

A problem in one tier can affect all the other tiers involved in service delivery


Disk reads

Streaming Media AppSlow Database Queries

Virtualization Breaks Management Ground Rules

Excessive disk reads by the media server slow down Oracle database accesses

Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.


Where Time & Money is Being Spent


eG Enterprise Service Manager

Identify & resolve problems preemptively,

before users call!

Network? Database?

Application?

Oracle VM?Storage?Profile Server?

The Service Manager is a General Practitioner for your IT infra.

eG Enterprise ManagerBusiness Service Owner


Pinpointing the Root-Cause Diagnosis for Virtual Application Slowness:

A Real-World Example of How eG Enterprise Helps


Virtualization-Aware Root-Cause Diagnosis

Response time metrics for the web-based service: e-shop

Browse_catalog and Search_catalog web transactions are experiencing slowness

Clicking on any of these transactions displays the service topology diagram for this web-based service


Virtualization-Aware Root-Cause Diagnosis• Know which tier of a business service is impacted

The dependency arrows and color coding make it clear that a problem with the Microsoft SQL server is impacting the java application and web server.


Virtualization-Aware Root-Cause Diagnosis• Know where the root-cause of a problem lies:

The Microsoft SQL VM is hosted on an Oracle VM Server, and something in the Oracle VM Server itself is impacting the MS SQL VM.


Virtualization-Aware Root-Cause Diagnosis

Something is wrong with Virtual CPU usage of the CRM-ORACLE 11G VM

The CRM-ORACLE 11G VM is taking up 91.5% of the virtual CPU allocated to it!

• Know which layer is impacted – Network? System? Application?

The problem is at the Inside View of VMs layer.

Clicking on the diagnosis button lets us find out why.


Virtualization-Aware Root-Cause DiagnosisList of the top 10 CPU processes running on the CRM-ORACLE 11G VM

Oracle process running within the CRM-ORACLE 11G VM is using most of the CPU available in the VM.

This is the root-cause of the MS SQL performance issue we noticed as it is hosted on the same ORACLE VM Server / Hypervisor!


Virtualization-Aware Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies

The root-cause of the problem

Effects of the problem

All the problems appear to be equally important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.


eG’s Key Technologies


The eG Universal Agent

• A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64

• A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs

• A single agent for monitoring any application

• A single price to manage multiple applications on the same server

• Auto-upgradeable

• Agentless monitoring option

• 100% web-based – HTTP/HTTPS


Monitoring Every Layer/Every TierComponent Type Applications Monitored by the eG Suite

Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http

Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder

Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix

Terminal Servers Microsoft Terminal Server, Citrix XenApp

Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator

Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server

Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen

Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail

Messaging Servers MSMQ, IBM MQ, FioranoMQ server

Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server,

Operating Systems Windows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400

Virtualization Platforms VMware vSphere, Citrix Xen Server , Solaris Zones/LDOMs , Microsoft Virtual Server

VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB


The eG Virtualization Monitor• The Outside view shows the portion of physical

resources used by each VM (CPU, disk, memory)

• Provided by the virtualization hypervisor

• Useful for capacity planning and identifying certain VM issues

• Does NOT show why a VM is consuming resources

Reso

urce

s of

the

Phys

ical M

achi

ne

0

100%

VM1 15%

VM2 25%

VM3 20%

VM432%

0

100%

Reso

urce

s of

the

Phys

ical M

achi

ne

VM1 15%60% 10%

VM2 25%10%

45%

5%30%

VM3 20%25% 60%

VM4 32%12%20%

40%

Apps inside a VM

• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM

• Provided by the guest OS (for Windows: WMI)

• Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities

• Does show why a VM is consuming resources, accelerates fix


eG Innovations Unique Capabilities Complete 360o Cross-Domain Performance Visibility

Get total performance visibility of all components and how they impact user experience across desktop, application, virtualization, network, storage, server, etc.

Automatic Root-Cause DiagnosisAutomate and accelerate the discovery, diagnosis and resolution of performance issues in complex environments – so your highly skilled staff can be more productive.

Pre-Emptive Problem Detection & AlertingPre-emptively monitor, detect and resolve performance issues – before users are affected. Prevent downtime, ensure exceptional performance and user satisfaction.

Capacity & Performance AnalyticsRight-size your virtualized IT infrastructure, maximize resource utilization and reduce hardware/software cost.


The ROI of eG Innovations• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target

Intelligent Performance Management Made Simple Intelligent Performance Management Made Simple Scene...

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