Intelligent Documents - RBS/media/Files/R/RBS-IR/... · 2009-02-26 · Invest in systems and sales...

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Transcript of Intelligent Documents - RBS/media/Files/R/RBS-IR/... · 2009-02-26 · Invest in systems and sales...

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Important information

This presentation may contain forward looking statements, including such statements within the meaning of Section 27A of the US Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These statements concern or may affect future matters, such as the Group's economic results, business plans and strategies, and are based upon the current expectations of the directors. They are subject to a number of risks and uncertainties that might cause actual results and events to differ materially from the expectations expressed in or implied by such forward looking statements. Factors that could cause or contribute to differences in current expectations include, but are not limited to, regulatory developments, competitive conditions, technological developments and general economic conditions. These factors, risks and uncertainties are discussed in the Group's SEC filings. The Group assumes no responsibility to update any of the forwardlooking statements contained in this presentation.

The information, statements and opinions contained in this presentation do not constitute a public offer under any applicable legislation or an offer to sell or solicitation of an offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.

The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by the Group. Any person at any time acquiring the securities must do so only on the basis of such person’s own judgement as to the merits of the suitability of the securities for its purposes and only on such information as is contained in public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained herein. The information is not tailored for any particular investor and does not constitute individual investment advice. Information in this presentation relating to the price at which investments have been bought or sold in the pastor the yield on investments cannot be relied upon as a guide to future performance.

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The 3-5 Year Journey to Standalone Strength

Rebuild attractive shareholder value for all and enable UK Government to sell down its shareholding profitably

Be leaders in our markets – effective and disciplined in our management

Re-commit the entire organisation to delivering for our customers

Restructure as premier financial institution, anchored in the UK while serving individual and institutional customers here and globally

Our primary task is to rebuild standalone strength and value

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Building Blocks Necessary for Recovery

What now – Execution!

Recapitalisation & Government funding support

Management and Board changes

Analysis and Presentation of ‘the problems’

TodayNew Strategy – roadmap to unite people and resources

Asset Protection Scheme – improve protection against extreme loss during strategy execution

Severity of downturn “manageable”

Today

Tbd

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Today

The strategy we announce today will:

Shift ~20% of funded assets to Non-Core Division for disposal/run down

Cut more than £2.5bn out of the cost base

Benefit from the Government Asset Protection Scheme

Drive major changes to management, processes and culture

Radically restructure GBM, taking out 45% of capital employed

Deliver substantive change in all businesses

Centre on UK with tighter, more focused global operations

Target retail and commercial exit outside UK, Ireland and US

Country exits subject to consultation with works councils, regulators and social partners

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Major decisions on Strategy made

Deleveraging and reducing wholesale funding begun

New RWA and asset growth constrained

Comprehensive cost reduction underway

Restructured compensation

Fuller suite of management tools deployed

Introduced new disciplines on risk concentrations and processes

Restructured and simplified management

Action to Date

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2008 Results

Our results for 2008 were bad:

Net attributable losses before goodwill of £7.9bn

£16.2bn write-down of goodwill paid on prior acquisitions

This masks the inherent strengths of RBS’ businesses and strong or resilient performances by most of the Bank

The global economic downturn will test us again in 2009

All our efforts are now focussed on the path to recovery

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The Past – issues to address

Leverage ABN AMRO acquisition

Strategy

Profit focus Management & processes

Risk controls

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Top Down Tests

Regain standalone AA ratings category – lower leverage, less reliance on unsecured wholesale funding, stronger businesses

15%+ return on tangible equity (ROE) – necessary to cover cost of capital

More stable business mix –cease proprietary activity, focus on customer flows, risk management & less leverage

Tests for each Business

Top tier competitive position in enduring customer franchise

15%+ ROE in normal markets

Proportionate use of balance sheet, risk & funding

Capable of organic growth –but “market limited”

Connected to the Group –customers, products, people

Strategic Plan

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CoreUK Retail UK Corporate & CommercialWealthUlsterCitizensInsuranceGBMGTS

Strategic Plan

Non-Core Non-Core division to be separately managed and wound down within the existing legal structures of the Group

All other businesses have been through root and branch strategic review: no sacred cowsMany will be significantly restructuredAll subject to cost programmeAll have tight RWA targets

A ‘self help’ programme given weakness of disposal markets

Non-Core and Core split

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Non-Core

Non-strategic assets

Stressed assets

Includes portfolios, assets and businesses

Vast majority from GBM

Retail and commercial businesses continental Europe and Asia

Other Retail & Commercial Non-Core

Separately managed, reporting line to CEO

Matrix support from donor Divisions

Run-off over 3-5 years as fast as is consistent with value and risk

2008 financials

~£240bn assets (+~£145bn derivative positions)

~£155bn RWA

~£3.9bn revenues

~£1.1bn direct expenses

~£3.2bn impairment losses

~£9.2bn credit market and other trading asset write-downs

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Non-Core

145

145240

205GBM

UK R&C

Asia R&C

EME R&C

Total

Citizens

60

60

95

40

30

70

145240

Asia

US

UK

EME

Total

Non-Core Assets by Division, 2008 £bn Non-Core Assets by Region, 2008 £bn

350

385 385

5

14

15

1

525

Third Party Assets excluding derivatives MTM Derivatives MTMGBM geographic split based on client view

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Global Banking & MarketsRe-size and re-focus GBM

Planned actions£350bn in assets to non-core:

– Exit balance sheet heavy, niche segments

– Focus on major financial centres, scale back presence elsewhere

– Exit illiquid products/proprietary trading

New risk management disciplines and substantial operating cost reductions

Retention RationaleRestructured and de-risked business will deliver steady and significant profitsCan maintain top tier customer businessesNatural complement to corporate businessesNo viable market exit opportunity

Goals20%+ ROE£150bn RWA (45% lower than today)Business limited to liquid customer franchises with top tier competitive positionMajor re-balancing of funding requirement

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Essential to our clientsResilient origination and distribution markets

Re-sized market opportunityReduced RBS capacity

Distressed asset prices and “closed” marketsNon strategic to RBS, including some highly valuable businesses

Global Banking & MarketsSplit between Core and Non-Core

Core businesses Restructured core businesses

Non-Core assets and businesses

FX and optionsRatesMoney marketsCommoditiesCash equitiesDCMECMRestructuring and advisory

ABS TradingFlow Credit TradingEquity derivativesEquity financingPrime ABS originationCorporate and FI lending

Structured credit tradingIlliquid proprietary tradingStructured derivativesAsset managementNon-conforming ABS originationReal estate lendingLeveraged finance lendingProject finance lendingAsset finance

Core Non-Core

~£153bn RWA ~£126bn RWA

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GBM & GTS International NetworkStreamlined footprint, while maintaining global proposition

Explore new ownership

Argentina, Bahrain, Chile, Colombia, Egypt, Kazakhstan, New Zealand, Pakistan, Philippines, Portugal, Romania, Slovakia, Uzbekistan, Venezuela, Vietnam

Refocused countries

Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, Greece, Indonesia, Korea, Luxembourg, Malaysia, Mexico, Norway, Poland, Qatar, South Africa, Switzerland, Taiwan, Thailand, Turkey

Primary countries

Australia, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Netherlands, Russia, Singapore, Spain, Sweden, UAE, UK, US

Subject to consultation with works councils, regulators and social partners

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CitizensFocus on retail and commercial customer relationships in core footprint

Planned actionsExit most activities outside core “footprint”Cost restructuring in order to re-invest in the core franchise (incl technology and marketing spend)Improved cross-sell to in-footprint customersResize risk portfoliosRevitalise retail (sales, technology, deposits)

Retention RationaleStrong franchise and attractive portfolio in core markets Meets the Group strategic tests over cycleImproves Group funding ratiosImproves Group geographic balance and opportunitiesSale would be destructive of value and capital

GoalsTop 5 in the markets we serveDisciplined use of balance sheet:

– 1:1 ratio loans/deposits– Retain below average risk profile

15%+ ROE Greater organic growthIncrease connectivity with rest of Group

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Slide 18

Reduce costs: Online, lean, automationSegment service by valueInvest in systems and sales

Manage portfolio stressReduce cost base, tailor cost to serve to valueInvest in systems and service

Consolidate UK and internationalGrow RM base, enhance productivityInvestment in platform

UK and Wealth

UK Retail UK Corporate & Commercial Wealth

ROE 15%+Funding growing faster than assetsCustomer service leadershipLending commitments

ROE 15%+Work off risk concentrationsStronger credit, portfolio management processesDeposit growthLending commitments

Maintain high ROE Continued AuM growth Sustain UK market leadership

Key

Act

ions

Goa

ls

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Re-balance assets/ liabilitiesPro-actively manage riskIncrease and diversify deposit baseMove to single brandSignificant cost restructuring

Re-invigorate top line growth by investing efficiencies Strengthen multi-channel distribution

Maximize value of global capabilitiesRightsize the global network (incl. country exits) Maintain service levelsSlimmed down operating model

Other businesses

Ulster Bank Insurance GTS

15%+ ROEImproved loan:depositratioRisk concentration reducedFranchises maintained

20%+ ROEExtend leadLowest cost operationsStrong UK commercial lines

Maintain high ROEEurope as core baseLeading SEPA bankExplore in-organic options

Key

act

ions

Goa

ls

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Management disciplines and culture

Financial disciplineImproved controls and costs/capital fully allocated to Divisions

Focus on funding balance

Disciplined RWA usage in the core (value not volume)

Focus on returns (and setting of return targets) not just profits

Total balance sheet size controlled and liquidity surprises avoided

Risk management disciplinesReduced single name, sector & country concentration limits

Earnings volatility/ impairments managed down

Strengthened risk function role

Drive business performance through focus on returns and strategy

New reporting systems increase transparency

Underpinned by new management processes and incentives

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Expenses

Maximising efficiency crucial

to restoring shareholder value

Deliver greater than £2.5bn (16%) efficiency cost savings by 2011 versus 2008, at constant exchange rates

This includes the remaining £0.5bn already promised from ABN AMRO integration not reflected in 2008

The greatest savings arise in GBM and Manufacturing

Restructuring charges likely over next 3 years: 1.5 - 1.75 year payback targeted

The programme does not include effect of inflation, incentive pay movements, or cost reductions arising from business exits or the impact of new projects (if any)

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The Asset Protection Scheme

Secure asset insurance that protects and enhances capital strength and outlook, thereby

Enhancing financial strength and stability for customers and depositors

Reducing risk to shareholders

Allowing greater support for UK customers via increased lending

Facilitating Non-Core run-off plan, leaving Core Bank more free to restructure and progress

RBS objectives

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The Asset Protection Scheme

RBS has the opportunity to “insure” the following portfolios:

– £225bn third party assets and £44bn undrawn commitments

– £33bn derivative counterparty risk exposures

– Total pool of £302bn, RWAs ~£160bn

Insured assets would be:

– 53% placed in non-core division

– 47% part of ongoing businesses. Rationale for latter to “make room” for new UK lending commitments

More detail and recommendation to shareholders to follow in the coming weeks

Overview

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The Asset Protection Scheme

£6.5bn fee would be “paid” up front via issue to HMT of B shares, a Core Tier 1 capital instrument defined as ordinary shares with preferential rights in respect of dividends

Additional £13bn of capital would be issued to HMT as part of APS agreement with a further £6bn available thereafter at RBS’ option

Estimated at £144bn at 31 Dec 2008(Reflecting 90/10 risk sharing on second loss)

RWA relief

Percentage of first loss borne by RBS on pool

Split of second loss

Fee paid

6%

90% to HMT / 10% to RBS

2% of gross pool to be amortised over 7 years

Core elements of the scheme Description

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Slide 25

Pro forma financial impact 31 Dec 2008

Pre Post

RWAs £578bn £434bn

Core Tier 1 capital £41bn £54bn

Core Tier 1 ratio 7.0% 12.4%

Post APS Core Tier 1 impacted by issuance of £19.5bn B shares, offset by the £6bn deduction of first loss exposure (50% of first loss, capped at 8% of RWAs)

Over time book value attributable to Ordinary Shareholders eroded by fee amortisation, the cost of the B shares and potential losses on insured assets

RBS would also be required to give up the tax shelter from any part of future UK losses prior to returning to profitability

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Slide 26

UK lending commitments

Entry into the APS would also involve RBS committing to:

£25bn increase in net lending commitments in 2009 (vs current plan)

Further £25bn increase provisionally targeted in 2010

Commitment for each year divided– £9bn mortgages– £16bn SME and corporate

Lending subject to commercial pricing, credit decisions and risk limits

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Slide 27

The quantum and urgency of change required at RBS to recover its standalone strength is a major additional challenge

Market pessimism, illiquidity, strained funding markets and industry de-leveraging make “short cuts” unviable

Need to retain and motivate our people and rebuild external confidence

Executing “business as usual” is a challenge for all banks in the current economic environment

Challenges at Hand

Market environment very uncertain – credit costs are rising, risk of further write-downs

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Slide 28

Building Blocks Necessary for Recovery

What now – Execution!

Recapitalisation & Government funding support

Management and Board changes

Analysis and Presentation of ‘the problems’

TodayNew Strategy – roadmap to unite people and resources

Asset Protection Scheme – improve protection against extreme loss during strategy execution

Severity of downturn “manageable”

Today

Tbd

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Slide 29

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Financial Review

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Slide 31

26.7

2008 group results

£bn

1 Net of Bancassurance claims2 Includes £0.5bn charged to impairments relating to re-classified assets3 Includes FV of debt of £1.2bn, £0.4bn disposal gains, £0.3bn share of shared assets, £1.1bn integration costs, £0.3bn restructuring costs & £0.4bn amortisation of intangibles4 Before exceptional goodwill impairments5 Including tax credit of £0.7bn

(7.8) 1.3 (1.0)

(16.2)

(15.9)

(3.7)(7.0)

(7.9)

Total income1

(0.5)

Insurance claims

Credit market

write-downs2

Attributable loss before

goodwill impairments4

Tax Exceptional goodwill

impairments5

Costs Other3 MI & Pre- ference shares

Impairments

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Slide 32

Income road map

FX

(5.8)

Growth ex GBM

(1.3)

20071

(0.3)

GBM trading

write-downs

(0.4)

Funding, Liquidity &

other

32.50.3

GBM lower income

1.2

IFRS volatility 2008 underlying income1

33.0

26.7

(2%)

Income pre GBM trading write-downs

(19%)

£bn

1 Net of Bancassurance claims

% change on last year

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Slide 33

Cost road map

£bn % change on last year

FSCS Levy

Incremental investment

Operating lease

provisions

Wage awards

(1.9)

FXVariable pay

2007 2008

(66%) (4%)

15.90.20.10.60.10.216.6

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Slide 34

Impairments road map

£bn

1 Impairments relating to re-classified assets shown separately in credit market write-downs

% change on last year

7.40.56.93.0

0.10.40.7

0.62.1

2008 inc re- classified

asset impairments

2007 UK R&C US R&C

EMER&C

AsiaR&C

GBM Re-classified asset impair-

ments1

2008 total

+230%

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Slide 35

Divisional operating profit1

£bn

1 Post manufacturing costs2 Excludes £7bn of credit market write-downs & one off items, £0.5bn of impairments relating to re-classified assets, and includes £5.8bn of other trading asset

write-downs3 Includes central function headcount

0.1

1.3

0.8

0.10.5

0.41.1

1.8

UK Retail

UK Commercial

UK Wealth

(0.1)

GTS

(3.6)

GBM2

(1.3)

AsiaR&C

Central: funding costs

Underlying Group

operating profit

EMER&C

Insurance Central: other costs3

(0.9)

US R&C

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Slide 36

Divisional income

£bn

1 Net of Bancassurance claims2 Excludes £7bn of credit market write-downs & one off items, includes £5.8bn of other trading asset write-downs

26.72.5

4.4

5.6

0.81.5

3.0

0.93.2

6.7

AsiaR&C

Insurance GBM2 GTS Centre & other

2008 underlying income1,2

UK Retail1

UK Commercial

UK Wealth

US R&C

EMER&C

(1.9)

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Slide 37

Net interest margin trends

FY08 09 OutlookFY07 Comments

UK R&C 3.39 3.21

US R&C 2.74 2.73

EME R&C 2.23 2.02

GBM 0.75 1.19

Group 2.00 2.10

Higher funding costs/lower deposit margins

Outweigh improved front book pricing

%%

Strong Money Markets from declining rates

2009 outlook impacted by:Low interest rates 10-15bpsIncremental liquidity costs 5-10bpsLower deposit margins 5-10bps

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Slide 38

GBM – underlying income

2008 Revenue = £10.2bn2008 £bn

2007 £bn %

Underlying revenue 10.2 10.9 (6)

Trading write-downs (5.8) - -

Published underlying revenue 4.4 10.9 (60)

Credit market write-downs (7.0) (1.8) -

Published headline revenue (2.5) 9.1 -

Rates, Currencies and Commodities strong

Debt and Equity subdued

Write-downs as previously indicated

Commodities: £0.8bn

Credit Markets: £1.4bn (-50%)

Currencies: £1.7bn (+55%)

Rates: £3.5bn (+40%)

Equities: £0.4bn (-64%)

A&PM: £2.4bn (-28%)

Other items: 2008 £bn

2007 £bn

- RBS Sempra Commodities 0.8 -

- other operating income 0.6 1.9

Note:Published write-downs = £7.0bn. This includes total losses of (£9.0bn) plus gains on fair value own debt and CDS hedging of £2.0bnA&PM = Asset & Portfolio Management

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Risk Management

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Slide 40

GBM – Trading asset write-downs

Write-down1

£bnComments

MTM write-downs on run-off businesses

CVA increase of £1.3bn offset by hedging benefits

Principal losses on Merchant Banking and Private Equity portfolios

Principal Finance

Structured credit

Counterparty

Total Trading write-downs

CDPCs

Lehman Brothers (£0.7bn)Icelandic Banks (£0.6bn)Madoff (£0.6bn)

0.5

0.6

2.3

2.4

5.8£0.8bn total Q3 08£4.1bn total Q4 08

1 Pre-tax write-downs for full year 2008

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Slide 41

GBM – Credit Market write-downs

1 Pre-tax write-downs for full year 2008 excluding £0.5bn relating to re-classified assets2 Exposures as at 31 December 2008 net of hedges and write-downs3 Held-for-trading

Write-down1

£bn

CLOs

ABS CDOs

US Residential Mortgages

Total

0.1

1.5

3.0

0.2

1.6

3.1

7.3

1.1

US Commercial Mortgages

Monolines ExposuresLeveraged Loans - HFT

CDS Hedging

1.3 21

Net Exposure2

Avg Price %

0 n/a

0.5 81

0.1 n/a

4.8 n/a

0.4 87

Comments

Legacy positions

Legacy portfolio - small remaining exposure in HFT3

Legacy portfolio – small remaining exposure in HFT3

Legacy positions – now exited

CVA of £6bn, over 50% reserved

Legacy positions – exposures much reduced

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Slide 42

Impairments by division

Impairments £bn

2008 inc re- classified assets

Re-classified assets

UK Retail & Wealth

UK Corporate & CommercialUS Retail & Commercial

EME

Asia

GBM

2008 Total

7.4

0.5

1.3

0.7

1.0

0.5

0.2

3.2

6.9

Comments

Personal unsecured flat, weaker H2Primarily small business deterioration

Mainly house builder and development propertyLosses concentrated in smaller end of corporate sectorRetail deterioration, SBO build and Commercial Real Estate

Primarily residential investment and development

Deterioration in consumer credit portfolios

£2.7bn in Q4, including LyondellBasell (£0.9bn) and other smaller cases

Total £4.8bn higher than 2007

IAS 39 re-classified assets

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Slide 43

Credit quality

1 Gross loans & advances to customers excluding reverse repurchase agreements and stock borrowing 2 Impairment charge calculation excludes impairments from available-for-sale securities3 Provision coverage is in respect of both customers and banks

FY 2007Change

(reported)

5950Provision coverage %3

563 25% 8%701Gross Loans & Advances (L&A)1 £bn

8.4 126% 113%18.9NPL + PPL £bn

1.49%2.69%NPL + PPL % of L&A

0.370.91Impairment charge % L&A2

Change (constant FX)FY 2008

NPLs increased £10bn: 50% GBM, 50% Regional MarketsProvision balance−

60% RM−

40% GBMLower coverage ratio reflects changing mix from unsecured personal to secured exposures and write-offs of £3bn

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Slide 44

Portfolio quality – overview

Exposure1 risk rating

0 10 20 30

AQ1

AQ2

AQ3

AQ4

AQ5

AQ6

AQ7

AQ8

AQ9

AQ10

Heightened monitoring

% of portfolio by grade

Normal monitoring

Financial institutions

Corporates and personal

Heightened monitoring

Financial institutions

Corporates and personal

NPLs

Total

Portfolio performance

£bn

703

110

593

133

64

69

19

855

Exposure by division

% of portfolio by division

GBM

UKCB

UK Retail

Citizens

Ulster

Other

10 20 30 40 50 60

1 Exposures are defined as credit risk assets consisting of loans and advances (including overdraft facilities), installment credit, finance lease receivables, debt securities and other traded instruments across all customer types.Asset Quality (AQ) bands allow the internal reporting and oversight of risk assets by differentiating on the basis of the key drivers of default for a customer type. Bands also map to asset quality and wholesale exposure scales, enabling detailed internal and external reporting of risk depending on audience and business need

Normal monitoring

Non-Performing Book

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Slide 45

Exposure by sectorExposure by country

Portfolio quality – by country and sector

1 Exposures are defined as credit risk assets consisting of loans and advances (including overdraft facilities), installment credit, finance lease receivables, debt securities and other traded instruments across all customer types.

% of portfolio by country

0 10 20 30 40

United Kingdom

Western Europe (Excluding UK)

North America

Asia & Pacific

Latin America

CEE & Central Asia

Middle East & Africa

% of portfolio by sector 0 5 10 15 20 25 30

Personal

Banks, other FIs

Agriculture and Fisheries

Wholesale and retail trade

Building

Property

Power, Water & Waste

Natural Resources and Nuclear

Manufacturing

Public Sectors & Quasi-Government

TMT

Business Services

Tourism and Leisure

Transport and Storage

Heightened monitoring

Normal monitoring

Non-Performing Book

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Slide 46

Commercial Property exposure1

RBS EME18%

RBS UK43%

US R&C7%

GBM32%

Global portfolio: £97bn

Core portfolio cumulative LTV distribution:

By Division:

90%

71%

45%

27%17%

8% 4%1%

>50% >60% >70% >75% >80% >85% >90% >100%

UK portfolio2, 3: £56bn

58% UK lending, 12% RoI, 8% US, Western Europe 17% o/w Spain 3%, Germany 6%73% investment, 24% developmentLess than 2% speculative lendingAverage LTV 84%3

Occupier markets are weakeningLower interest rates mitigates the impact on tenant cash flow

1 Includes commercial property and residential property developers2 Includes RBS UK (£41bn), GBM (£9bn) & UB NI (£6bn). LTV calculation based on a sub portfolio of £43bn where LTVs are applicable3 Basis of valuation - Cumulative LTVs, most recent valuation; Average LTVs - based on stress testing and applying property index movements to update valuations

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Slide 47

Single Name Concentration1 exposure

1 Single Name Concentration defined as names > £0.5bn total committed exposure2 TCE (Total committed exposure) includes both credit and counterparty risk. Total TCE group-wide as of year end 2008 = £1trn

253Total (127 FIs)

132Of which top 20

160Total (170 corporates)

44Of which top 20

Fina

ncia

l In

stitu

tions

Cor

pora

te

Total committed exposure (TCE)2, £bn

TCE2/entity, £bn

Investment grade %

100%

93%

83%

75%

Heightened monitoring cases

2

5

2

18

6.6

2.0

2.1

0.9

% of total TCE2

13%

25%

4%

16%

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Slide 48

Impairments outlook

2008: No. of corporate cases transferred to Recoveries Units Globally

Case flow reflects economic downturn

Cyclical industries impacted first e.g. Property, construction

Signs of broader weakness now showing

* Other includes TMT, Tourism & Leisure, Business Services, Banks & FIs and others

0

50

100

150

200

250

300

350

400

450

01234567891011121314

Jan DecNovOctSepJunMar

£bnNo. of cases

Value transferred into recoveries unit

Other*

Transport & Storage

Manufacturing

Construction

Wholesale & Retail Trade

Property

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Slide 49

Risk mitigation actions

Problem recognition and management

Scale up of recoveries units globallyEarly transfer to specialist monitoring and management units

Trading counterparties

Reduced trading positionsReduced credit markets inventoryTightened collateral management

Single name concentrations

Targeted reduction of biggest exposures

Country risk concentration

Reduced limits to 25 emerging markets countries by 31%

APSSignificant risk mitigation across credit and trading portfolios

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Slide 50

GBM – Derivative Trading Assets

£bn

Asset (Gross MTM) 2008 £bn 2007 £bn % Chg

Interest rate 648 201 223%

Currency 162 46 250%

Credit derivatives 161 26 526%

Equity 9 6 38%

GBM Total1 980 279 251%

Uncollateralised Derivative Portfolio 2008 £bn %

Government 8 8

Investment Grade 48 50

Monolines & CDPCs 17 18

Non-Investment Grade 23 24

Total 96 100

Netting Benefit

Collateral Offset

Uncollater- alised MTM

Gross MTM1

980 796

8896

184

Net MTM

1 Excludes £11bn of non-GBM derivatives. The net MTM is the MTM post legal netting applied in RBS GBM credit management systems

Collateralised exposure:

95% G7 cash or government bonds, 5% other securities with haircut

Uncollateralised exposure:

Includes mid-corporate exposure in non-investment grade

£9.9bn reserve against uncollateralised exposure

Growth in position driven by:

80% market parameters; i.e. interest rates/credit spreads

12% FX related

8% volume related

Derivatives: majority is flow product in liquid markets

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Funding & Capital

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Slide 52

Composition of the balance sheet

Total balance sheet £2.2trn

£1.2trn funded balance sheet

Funded BS reduced 17% on a constant currency basis

Leverage ratio on adjusted basis 4.7%1 excluding derivatives

Trading assets

MTM trading derivatives

Customer loans

MTM trading derivatives

Term funds & capital

Customer deposits

Deposits by banks

Short-term liabilities

ReposReverse Repos

Loans to banks

Assets £1.2trn

Net other

Funded Balance

Sheet

Total value ex MTM trading derivatives

-£1.0trn -£1.0trn

Net other

Liabilities £1.2trn

1 Tier 1 ratio divided by assets excluding MTM trading derivatives

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Slide 53

GBM funded balance sheet

Reported vs Constant FX

£bn

FY07 H108 FY08

874 874

767 750692

594

R C R C R C

R – Reported currencyC – Constant currency

Loans & AdvancesReverse ReposSecuritiesOther

Funded assets reduced 21% on a reported basisFunded assets reduced 31% on a constant currency basisSecurities & Repos reduced by 41% and 73% on a constant currency basisL&A up 14% underlying, predominantly reflecting increased drawdowns

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Slide 54

RWA progression

£bn

1 Includes Basel II model benefits, underlying performance and methodology changes

5783665822486

RetailFull year 2007

(12)

Full year 2008

Other items1FX Sempra & small disposals

GBM Other corporate

Pro-cyclicality

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Slide 55

Capital progression – Core Tier One Ratio

%

1 Other includes underlying RWA reduction and pension adjustment

(1.7)

(0.1)

(0.2)

FY07

(0.4)

Dividends

(0.6)

£12bn Rights Issue

RWA pro- cyclicality

Per FSA guideline

RWA FX impact

Attributable loss

FX capital hedge

Tier 1 deductions

£5bn Preference

share conversion

Pro forma 2008

Other1 £15bn Capital Raising

6.87.00.9

2.7

0.52.2

(0.5)4.0

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Slide 56

Illustrative “target” shape of balance sheet

Non core bank

Reduce risk focused on core business

Balanced funding position

Stable returns

470

900

550

550

0

Core Tier 1 Ratio

RWA*

What would it take to get there?3-5 years

6.5%Nominal assets

Customer loans/deposits

Customer deposits

100%Customer loansCustomer loans- deposits

Return on equity

15%+

~£110bn reduction in RWA~£250bn reduction in nominal assets

3.6% CAGR in customer deposits (£90bn total increase)4.4% annual reduction in customer assets (£140bn total decrease)

Weathering 2009-11Smoothing volatility with APSCore businesses generating strong earnings by 2012-13

£bn

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Slide 57

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AppendixSupplementary Slides

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Slide 59

Appendix - table of contents

Pg Pg

Strategic Review 60 GBM

– UK Retail 61 – Impairment losses 82

– UK Commercial 62 – Non-derivative trading assets 83

– Wealth 63 – Reverse repos 84

– Ulster Bank 64 UK R&C

– Insurance 65 – Impairment losses – UK Retail 85

– Global Transaction Services (GTS) 66 – Mortgages 86

Geographic Income – GBM & GTS 67 – Impairment losses – UK Corporate & Commercial 87

Profit Road Maps: US R&C

– Global Banking & Markets 68 – Consumer Portfolio 88

– Global Transaction Services 69 – Impairment losses – US Retail 89

– UK Retail & Commercial (inc Wealth) 70 – Consumer lending metrics 90

– US Retail & Commercial 71 – Commercial Property 91

– EME Retail & Commercial 72 – Impairment losses – US Commercial 92

– Asia Retail & Commercial 73 Ulster Bank

– Insurance 74 – UB Portfolio 93

– Manufacturing 75 – Impairment losses – UB Retail 94

Exposures – Commercial Property 95

– Credit by Corporate Sectors 76 – Impairment losses – UB Commercial 96

– UK Commercial Property 77 Asian Consumer Finance 97

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Slide 60

Strategic review - evaluation of businesses against 5 criteria

Customer franchise

Is our business based on an enduring customer franchise? Do we have clear competitive advantage and strong market shares? Have we taken account of how the market and competitive environment will change?

1

Returns

2 If we fully allocate costs and properly measure equity, can our businesses meet a hurdle rate of 15% after-tax return on tangible equity in ‘normal’ times, looking forward? For riskier businesses the hurdle rate should be higher

Growth3 Are the businesses capable of at least 5–10% organic growth in normal times?

Risk and funding

4 Are the businesses ‘proportionate’ users of risk and balance sheet relative to franchise and profitability? Importantly, we need to consider funding sources too

Connectivity5 Do the businesses fit with each other – are there shared skills efficiencies, client

transactions, etc.?

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Slide 61

UK RetailRe-position in a changing market

Planned actionsReduce costs: shift online; lean processes and automationSegment service propositions by valueInvest in sales: improve cross-selling and front-line productivity

PositionLeading UK retail franchise with 15m+ customersSignificant revenue pressures from economic environment and regulation

Goals15%+ ROE regainedMaintain customer service reputationFunding growing faster than assetsLeading sales and cross-sales productivitySupport customers and fulfil lending commitments

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Slide 62

UK Corporate and CommercialOptimise the value of market leadership

Planned actionsManage portfolio stressReduce cost base and tailor cost to serve to valueImprove funding contributionInvest in credit and MI systems, new channels and branch service

PositionMarket leaders with 30%+ market shareSignificant exposure to property Client stress a major short term challengeConsiderable opportunities to grow cross-sell, build deposits and lower costs

GoalsROE 15%+Improved balance sheet diversityStronger credit processes and portfolio managementImproved risk/return per customerFaster than market deposit growthMaintain market leadershipSupport customers and fulfil our lending commitments support customers

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Slide 63

WealthFurther growth opportunities

Planned actionsConsolidate UK and International Wealth businessesGrow RM base, enhance productivityContinue investment in platform

PositionUK market leader, well positioned in its international marketsMarket leading performer on revenue margin and asset growthLarge profitable Group contribution with headroom to grow

GoalsMaintain high ROE Continued AuM growth from greater share of wallet and market penetrationSustain UK market leadership

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Slide 64

Ulster BankManage tightly through economic weakness

Planned actionsSupport our customers whilst re-balancing assets/liabilitiesIncrease and diversify deposit base and reduce reliance on wholesale Pro-actively manage risk exposures Move to a single brand strategyAchieve significant cost reduction

Retention RationaleLeader in Northern Ireland and #3 position in Republic of IrelandFranchise is strong, fully invested and shares UK infrastructureMeets the Group tests over cycle

GoalsROE 15%+Improved loan to deposit ratioLeading franchises maintainedRisk concentration significantly reduced

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Slide 65

InsuranceUK market leader

Planned actionsReinvigorate top line UK growth by investing cost and claims efficiencies into pricing, capability and other growth initiativesStrengthen multi-channel distribution:

– Bank channels – Online

Retention RationaleUK’s #1 personal lines insurer; operates the two leading direct brands Well capitalised and self-fundingProvides source of stable and differentiated earnings (e.g., insurance cycle not strongly correlated with banking)Tied to renewed focus on UKRecent sale process demonstrated sale option currently value destructive

GoalsExtend lead as UK’s largest and most profitable personal lines insurerTarget lowest cost operationsBuild strong UK commercial lines business Sustain 20%+ ROE

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Slide 66

Global Transaction ServicesStrong product capabilities supporting Group customers

Planned actionsMaximize value of global capabilities acquired from ABN AMRORightsize the global network (including country exits) ensuring minimal impact on key global clientsMaintain service levels during change Implement a slimmed down GTS/ Manufacturing front to back operating model

Retention RationaleHigh ROE, low riskMajor contributor of funds to GroupIntegral to wholesale/ commercial businesses in core markets

GoalsEstablish Europe as our core baseBecome a leading SEPA bankContinue to deliver high ROE and funding to the GroupExplore in-organic options on segments of business

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Slide 67

GTS: FY08 Income £2.5bn

Geographic income – GBM and GTS

GBM: FY08 Underlying income £10.2bn

Europe18%

Americas14%

Asia-Pacific6%

RoW1%

UK61%

Europe17%

Americas22%

Asia-Pacific14%

RoW2%

UK45%

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Slide 68

Profit road map - GBM

Exceptional performance in Rates, FX and Currencies

Cost reductions driven by lower variable compensation

91% of Impairments occurred in H2

4.6

2007 operating

profit

(1.3)(0.7)

Cost reduction

(0.9)

RLMCC1 Credit markets

2008 operating

loss3

Impairments

2.41.3 (3.2)

Equities A&PM

(5.8)

1 Rates, Local Markets, Currencies & Commodities2 Includes £0.5bn of impairments relating to re-classified assets3 Operating loss after credit market write-downs (£7.0bn) impairments on re-classified assets (£0.5bn) and other trading asset write-downs (£5.8bn)

£bn

(7.4) (11.0)

Trading asset write- downs

Credit market write-

downs2

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Slide 69

129

2007 operating

profit

42

Cash Management

Impairments

(81)1,339

2008 operating

profit

96

Trade Finance

GMSCC1

1,198(45)

Costs

Profit road map - GTS

Income growth driven by Cash Management up 9% and Trade Finance up 57%Cost increase driven by divisional development, investment in Global Merchant Services and Manufacturing allocation

1 Global Merchant Services & Commercial Cards

£m

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Slide 70

0.5

4.0(0.2)

2008 operating

profit

Reduction in loan fee income

(0.1)

Other Non interest income

(0.6)(0.1)

Impairments2007 operating

profit

(0.1)

Lombard Residual

Value

(0.1)

Increased funding costs

BS volume growth

Manufacturing costs

3.3

Profit road map - UK Retail & Commercial

£bn

Strong balance sheet growth improving net interest incomeReduced appetite for unsecured loan products & bancassurance impacting non interest incomeImpairment growth primarily in small business & commercial

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Slide 71

2.3

2007 operating profit

(0.1)

Asset margin income

(1.0)

Non-SBO impairments

(0.3)

1.0

2008 operating profit

SBO impairments

0.1

Deposit margin income

Profit road map - US Retail & Commercial

Widening asset marginsHitting deposit floors due to low rate environmentPrime loan portfolios impacted by US economic weakness

$bn

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Slide 72

Profit road map - EME Retail & Commercial

1 Includes ECF discontinued business

Deterioration in credit metrics, particularly property and construction sectors Sale of ECF and Spanish business Increased funding costs & impairment growth

£m

463

2007 operating

profit

(39)

Income growth

(306)

70

2008 operating

profit

140

Other EME profit

reduction1

(167)

(91)

Funding costs

Costs Impairments

70

FX

Ulster Bank

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Slide 73

Profit road map - Asia Retail & Commercial

(16)(52)

47

2008 operating loss

Manufacturing costs

(111)

(113)

(20)

2007 operating loss

Private Banking income

Increased provisioning

Cards & Consumer Finance

income

Cost

£m

Good growth in Private Banking and Cards & Consumer FinanceIncreased business investment driving cost growthIncreased provisioning related primarily to Indian franchise

39

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Slide 74

Profit road map - Insurance

78

2007 operating

profit

(88)

Own brand underlying

profit

274

2007 floods

(212)

Partnership & broker

underlying profit

780

Realised & unrealised investment

losses

2008 operating

profit

Prior year reserve releases

68147

Record operating profit of £780mGood growth in own brand motor & home insuranceContinued strong claims managementContinued strategy to focus on profitability within partnership and broker

£m

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Slide 75

Cost road map - Manufacturing

2% growth at constant FX

Investment in the Group’s Corporate Banking network & Manufacturing infrastructure

Productivity gains absorbing volume & inflation growth

0.20.1

4.5

2007 costs

0.1

FX

0.1

Increased volume

Productivity gains

(0.2) 4.8

Business investment

2008 costs

Inflation

£bn

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Slide 76

Credit by corporate sector - Shipping

By sub-sector

Dry bulk29%

Container10%

Other9%

Gas/ Offshore

14%

Tankers38%

£16bn total portfolio, almost entirely within GBM

Primarily lending to SPVs with full security over the asset & related cashflow

Long relationships with established independent owners

£5bn customer deposits across the portfolio

Average LTV 56%

86% of lending against vessels built since 2000

LTV calculation basis – Calculated quarterly by reference to local ship brokers. Latest valuation 31st December 2008.

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Slide 77

Credit by corporate sector - Oil & Gas

By sub-sector By geography

£24bn portfolio, 90% GBM, 5% UKCB, 5% other

Exploration & production exposures are principally secured borrowing base facilities, referenced to conservative forward looking oil price assumptions, adjusted on a regular basis

CEE & Central Asia

13%

Latin America

9%

Middle East& Africa

7%

North America

34%

United Kingdom

12%

Western Europe

(Excluding UK) 20%

Asia & Pacific

5%

Midstream21%

Refining & Marketing

19%

Oilfield Services

20%

RoW1%

Vertically Integrated / Exploration

& Production39%

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Slide 78

Credit by corporate sector – Automotives1

By sub-sector By geography

£14bn portfolio - 62% GBM, 23% UKCB, 9% US, 6% other

Maintaining a cautious approach to the sector

Relationships with largest players

Expect pressure on the portfolio due to the scale of market downturn

1 Automotive exposure excludes conduits

Captive Finance

Companies8%

Component Suppliers

17%

Retailers / Services

35%

Rental17%

OEM23%

Asia & Pacific

6%

CEE & Central Asia

7%

Latin America

1%

North America

27%

Western Europe

(Excluding UK) 30%

United Kingdom

29%

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Slide 79

Credit by corporate sector - Project Finance

By geography Western Europe, portfolio

£16bn portfolio, of which Western Europe 60%

Total deals – 615

Average deal size based on limits - £51m

£10bn portfolio

Spain11%

Italy4%

France3%

Other13%

UK69%

CEEMEA16%

Asia Pacific9%

Americas15%

Western Europe

60%

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Slide 80

Credit by corporate sector - Retailers

By geography By type

£18.2bn total exposure

GBM 50%, UKCB 27%, Ulster 12%, US R&C 10%

Cautious stance taken in 2008/09

Small number of cases in Restructuring unit currently

Department stores13%

White goods/DIY

14%

Other50%

Food retailers

23%

Western Europe

33%

North America

17%

Asia Pacific4%

Other6%

UK40%

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Slide 81

Commercial Property by type – RBS UK & GBM

RBS UK1 by property type – portfolio: £42bn GBM2 by property type – portfolio: £25bn

1 RBS UK Sector split based on RBS UK core portfolio2 Excludes £6bn relating to ABN AMRO and debt securities

Retail26%

Leisure and Tourism

15%

Mixed7%

Residential5%

Medical/Care

4%

Industrial4% Other

6% Office33%

Office20%

Mixed30%

Retail19%

Industrial12%

Corporate (General) Funding

5%

Residential14%

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Slide 82

Impairment Losses by division – GBM

122410

1055

67

722

1389

FY07 FY 08

Manufacturing &Infrastructure

Property &Construction

Transport &Technology

Banks & FinancialInstitutions

Other

£122m

£3,643m1

Trends Analysis 2008 2007

NPL as % of L&A 1.9% 0.3%

1 Includes £466m on re-designated assets

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Slide 83

GBM – Non-Derivative Trading Assets

Debt securities & reverse

repos

T Bills OtherL&A EquitiesNon- derivative

trading assets

31

322 204

1660

11

Asset 2008 £bn

2007 £bn

Y-o-Y %

Debt securities & reverse repos 204 476 (57%)

T Bills 16 16 -

Loans & advances 60 42 42%

Equities 11 29 (62%)

Other 31 23 35%

GBM Total 322 586 (45%)

£bn

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Slide 84

GBM – Reverse Repos

CustomersTotal Reverse Repos

96 57

39

Maturity profile % of total MTM

< 3 months 83%

< 6 months 12%

< 1 year 4%

> 1 year 1%

Total 100%

Banks

Collateral quality distribution and tenor distribution are calculated based on gross reverse repos

Exposure by counterparty 2008 £bn

2007 £bn

Y-o-Y %

Reverse Repos – Banks 57 166 (66%)

Reverse Repos – Customers 39 143 (73%)

Total 96 309 (69%)

Collateral quality distribution

Government 89%

Corporates 7%

Other 4%

Total 100%

£bn

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Slide 85

Impairment Losses by division – UK Retail Banking

58 6180

158

359

420

666

610

2133

FY07 FY 08

MortgagesPersonalCardsBusiness BankingOther

£1,184£1,281

Trends Analysis 2008 2007

NPL as % of L&A 4.1% 3.9%

IL as a % of closing book loans

Mortgages <0.1% <0.1%

Credit Cards 6.6% 4.6%

Personal 3.8% 3.9%

Business Banking 0.8% 0.4%

Business = companies with turnover below £1m

£m

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Slide 86

UK Retail mortgages

Cumulative LTV distribution as % of book value1, 2:

93% Mainstream, 7% Buy-to-let

Mainstream LTV 54%

Buy-to-let LTV 63%

Average LTV 55%

Mortgage impairment charge in 2008 - £32m

73%

41%33%

19%12%

7%

>50% >75% >80% >90% >95% >100%

UK portfolio1: £75bn

0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

1.8%

Q12006

Q22006

Q32006

Q42006

Q12007

Q22007

Q32007

Q42007

Q12008

Q22008

Q32008

Q42008

CML 3+ % RBS & NW 3+ %

Mortgages – Arrears vs CML3

1 Excludes Northern Ireland & business off-set mortgages2 LTV basis – current valuation3 Council of Mortgage Lenders

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Slide 87

Impairment Losses by division – UK Corporate & Commercial Banking

43 5022

11280

303

35

206

FY07 FY 08

CommercialCorporateLombardOther

£180m

£671mTrends Analysis 2008 2007

NPL as % of L&A 2.7% 1.2%

IL as % of closing book loans

Commercial 0.6% 0.1%

Corporate 0.4% 0.1%

Lombard 1.8% 0.4%

Other 0.5% 0.6%

Commercial = companies with turnover between £1-25mCorporate = companies with turnover above £25m

145

150

37

64 53

9223 20

87

Other consumerLatentConstructionReal EstateInstalment DebtorsManufacturingWholesale and Retail TradePrivate SectorFinance Leases

Sector Split of IL £m

£m

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Slide 88

US Retail & Commercial

Total Portfolio - $113bn

Corporate & Industrial

27%

Commercial Real Estate

10%

Auto & Other

Consumer19%

SBO6%

Residential Mtg / Home

Equity38%

Cumulative LTV distribution as % of book value:

Average LTV 63%

Average FICO 700+

Home Equity & Residential Mortgage Portfolio (ex SBO)

LTV basis – most recent valuation

56%

36%27%

14%9% 6%

>60% >75% >80% >90% >95% >100%

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Slide 89

Impairment Losses by division – US Retail

57

28085

175

112

196

87

128

329

592

52

82

21 29

FY07 FY 08

Small businessHome equity - SBOHome equity - otherResidential mortgagesCardsAutoOther consumer

$685m

$1,540m Trends Analysis 2008 2007

NPL as % of L&A 0.9% 0.5%

IL as a % of closing book loans

Small business 5.9% 3.8%

Home equity 0.5% 0.1%

SBO 8.4% 3.8%

Residential mortgages 0.6% 0.1%

Cards 8.2% 4.8%

Auto 1.6% 0.7%

Other consumer 3.2% 0.7%

Other consumer also includes Unallocated & General reserves and IFRS adjustments

$m

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Slide 90

US Retail – consumer lending metrics

SBO book is closed, amortising bookFICOs & LTVs are current not at point of origination

Residential Mortgage

Core Home Equity

SBO Home Equity

Indirect Auto

Outstanding Balance $14bn $28bn $7bn $11bn

Percentage of Loans 14% 25% 6% 10%

Weighted Average FICO 732 747 712 747

Weighted Average CLTV 66% 62% 100% -

Fixed Rate Loans 63% 58% - -

Adjustable Rate Loans 37% 42% - -

First Lien 99% 49% 3% -

Second Lien 1% 51% 97% -

Portfolio 2008 5% 14% 0% 34%

Vintage 2007 11% 17% 19% 29%

2006 11% 16% 38% 18%

2005 32% 12% 38% 15%

Pre 2004 41% 41% 5% 4%

Cumulative >700 79% 82% 58% 85%

FICO >660 89% 91% 72% 98%

Distribution >520 99% 98% 89% 100%

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Slide 91

US Retail & Commercial - commercial property

By Geography By Property Type

Total portfolio: $9bn

Average LTV 62%

Average loan size <$3m

LTV basis – current valuation

Retail26%

Office18%

Industrial7%

Lodging & Hospitality

6%

Land4%

Mixed Use3%

Other9%

Residential27%

Midwest31%

New England

41%

California0.4%

Other6%

Florida0.7%

Mid Atlantic21%

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Slide 92

Impairment Losses by division – US Commercial

212

177

-2015

FY07 FY 08

CRE

Commercial &Industrial

$(5)m

$389mTrends Analysis 2008 2007

NPL as % of L&A 1.3% 0.6%

IL as a % of closing book loans

Commercial Real Estate 1.6% 0.2%

Commercial & Industrial 0.7% -0.1%

FY07 benefitted from a number of write backs and methodology changes

$m

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Slide 93

Ulster Bank

Cumulative LTV distribution as % of book value1:

Average LTV 47%

Buy to Let LTV 55%

UB mortgage portfolio: £25bn

Property32%

Mortgages40%

Corporate Other24%

Personal Other

4%

40% of book is mortgage funding, secured by properties

Very low exposure to unsecured consumer lending

32% of book across commercial development & investment, residential development & investment and contractors/building suppliers

Total portfolio £60bn

53%

32%28%

18%13%

9%

>50% >75% >80% >90% >95% >100%

1 Calculated based on volume. LTV basis – current valuation

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Slide 94

Impairment Losses by division – Ulster Bank Retail

713

11

3216

23

FY07 FY 08

UB - Mortgages

UB - Personalbanking

UB - Cards

£34m

£68mTrends Analysis 2008 2007

NPL as % of L&A 2.1% 1.2%

IL as a % of closing book loans

UB Mortgages 0.1% 0.1%

UB Personal Banking 3.5% 1.5%

UB Cards 3.9% 2.9%

£m

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Slide 95

Ulster Bank - Commercial Property

Portfolio: £17bn

Cumulative LTV distribution as % of book value:By type:

88%

77%

55%

35%

21%12% 9%

3%

>50% >60% >70% >75% >80% >85% >90% >100%

65% Republic of Ireland, 35% UK

1.8% speculative lending, capped at 3%

Average LTV 70%, average ICR 136%

Commercial Development

18%Residential Investment

4%

Commercial Investment

47%

Residential Development

31%

Excludes house builders of £1.7bn and contractors/building suppliers of £0.8bnLTVs, basis for calculation is most recent valuation

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Slide 96

105134

265

10

FY07 FY 08

CommercialInvestment &Development

ResidentialInvestment &Development

Other

Impairment Losses by division – Ulster Bank Corporate

£44m

£326mTrends Analysis 2008 2007

NPL as % of L&A 8.0% 1.5%

IL as a % of closing book loans

Commercial Investment & Development 0.1% 0.0%

Residential Investment & Development 3.2% 0.5%

Other 0.3% 0.1%

£m

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Slide 97

Asian Consumer Finance

Only Portfolios with Balances over € 40m (£38m) shownTTBB was bought by ABN AMRO prior to the acquisition and is currently in run-off.

Country Product Program Balance (£m) 90+ past dueTaiwan Credit Cards 447 2%

Mortgages 93 0%

TTBB Legacy Mortgages 88 6%

TTBB Legacy Personal Loans 114 5%

India Credit Cards 217 7%

Personal Loans 343 4%

Mortgages 194 2%

SME 228 1%

Indonesia Credit Cards 49 3%

Unsecured Personal Loans 71 3%

Pakistan Personal Loans 40 7%

Credit Cards 39 9%

Singapore Credit Cards 92 1%

Unsecured Personal Loans 93 1%

Private Banking SME 52 0%

Investments 45 1%

Investment Secured Loans 42 0%

Mortgages 62 8%

Hong Kong Unsecured Personal Loans & Revolving Loans 73 0%