Intelligent Business Operations - Software AGinfo.softwareag.com/rs/softwareag/images/02...

©2014 Software AG. All rights reserved.

Dr Giles Nelson, VP Intelligent Business Operations

18 March 2014

Intelligent Business OperationsBuilding the next generation of responsive,

real-time applications

©2014 Software AG. All rights reserved. 2 |

What is IBO?

“Intelligent Business Operations are a style of work in which

real-time analytic and decision management technologies

are integrated into the transaction-executing and book-

keeping operational activities that run the business”

Gartner. March 2011

W. Roy Schulte, Janelle B. Hill, Nigel Rayner


Why do we need this?

Internet

Mobility

The Internet of Things

Industrial Internet

Location Sensing

Wearable Devices

Streaming

Social Media

In Memory ComputeIn Memory Compute

Event DrivenEvent Driven

iBPMSiBPMS

SOA / BPMSOA / BPM

Distributed ComputingDistributed Computing

MainframeMainframe

Client ServerClient Server

Big Data,Fast Data,

Process Data, Transaction

Data

Time window to analyze &

act


Many industries face shrinking time windows to make

smart responses to critical business patterns

Typical Business SLAs

Algorithmic trading100 ms < 1 ms

Call center inquiries 8 hr 10 sec

Supply chain updates1 day 15 min

Phone activation1 min

0.5 hour Refresh data warehouse

Track financial position5 min1 day

Airline operations20 min 30 sec

Trade settlement2 hrs.

Build-to-order PC 4 weeks 1 day

weeks days hours minutes seconds

3 days

1 week

5 days

Batch Analytics/Data Warehouse

Rapid and

proactive

response is the

key to surviving

the pace of

competition

Intra-day Batch Analytics

Continuous in-memory Analytics

Low Latency Analytics

Real-time “Continuous Intelligence” Needed

Traditional Historical Analysis

milliseconds


Why is this relevant?

• Our customers need to innovate

at ever increasing pace to hold

back competition and gain

market lead

• They are unable to halt IT

operations & business-as-usual

activities while this is done

• IBO allows incremental change to

improve business effectiveness

while leaving their critical

systems running

IBO enables organizations to create next generation of business apps

Continuous

Seize Real-time

Optimization

Revenue Opportunities

Continuously

Manage

Risk

Real-time

Visibility


Traditional BI andoff-line analytics

IntelligentBusiness

Operations

Conventional Historical Analysis complements IBO

Running business operations

ObserveSituationalAwareness

DecideFaster & Better

DecisionsAct

Dynamic Actions

Strategic and tactical decisions

Traditional BI,statistical analytics,

data mining, etc. for historical analysis

Reporting

Ad-hoc BIanalytics

Improve

Storedata

Data in motion

Source: W. Roy Schulte, Gartner Inc.

Data Warehouse


MOBILE CLOUD

SOCIALBIG DATA

Agi

le Inte

grati

on &

A

uto

mati

on

Adding “Smart” to the Digital Enterprise

Business Processes

Mobile events

Financial & News Events

Social Media

$ £€¥

Sensor & machines

Busi

ness

Pro

cess

Manage

ment

Hadoop Business Intelligence

What are the requirements to deliver a Digital

Intelligence Layer?


MOBILE CLOUD

SOCIALBIG DATA

Agi

le Inte

grati

on &

A

uto

mati

on

Busi

ness

Pro

cess

Manage

ment

Agi

le A

pps

In-Memory Data Management & Connectivity

Real-time Decisions

Proactive AlertsDashboards & Visualization Intelligent Actions

Streaming Analytics

Streaming Analytics

Historical Pattern Discovery Process Analytics

Business Processes

Mobile events


Social Media

$ £€¥

Sensor & machines




MOBILE CLOUD

SOCIALBIG DATA

Agi

le Inte

grati

on &

A

uto

mati

on

Busi

ness

Pro

cess

Manage

ment

Agi

le A

pps

In-Memory Data Management & Connectivity

Real-time Decisions

Proactive AlertsDashboards & Visualization Intelligent Actions

Streaming Analytics

Streaming Analytics

Historical Pattern Discovery Process Analytics

Business Processes

Mobile events


Social Media

$ £€¥

Sensor & machines


Apama & OptimizePresto

PPM

Big Memory & Universal Messaging

Apama Optimize



Smart Shipping Logistics

Ship Movements (Sat)

Ship reporting

Port Messages

Detect a ship passing a certain area,

determine the relevanceStart appropiate

process

Real-time and historic/enriched

information on ships

Real-time access

to ships’

inventories and

planning

schedules

Real-time tracking

of all entities,

highlighting

efficiencies and

predicted problems

Convey data reliably

from the remote ships

& dock side machines

Fast In-Memory Data Management & Connectivity

Real-time Decisions

Continuous Analytics


Cox saves $millions per year through avoiding unnecessary “truck rolls”

Set top box signals

Equipment Locations

Fault reports

Truck rolls

Weather Patterns

Visualize status & address impending problemsAnalyze fault reports;

Identify unusual patterns Correlate geospatial

patterns of fault reports; identify likely common downstream faults


Real-time Decisions



Trades

Quotes

News

Trader Behavior

Social Media

Citi Avoids Regulatory Fines & Resolves Suspicious Trading Activity Proactively

Compliance staff visualize trade

abuse alerts; drill in to investigate

Unusual trading activity just before news release suggests insider trading

Notify relevant Compliance

Officer


Real-time Decisions



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Real-time, One-to-One Marketing

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Real-time Decisions



In conclusion

• Markets are moving too fast for decisions to be made tomorrow

• Operational systems must give visibility now

• Systems must be flexible enough to allow constant evolution

• To changes in markets and customer needs

• Software AG Intelligent Business Operations is one platform that

enables process and business data to be operationalized together

Intelligent Business Operations - Software AGinfo.softwareag.com/rs/softwareag/images/02...

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