INTELLIGENT AUTOMATION WEEK OVERVIEW · 11:30 Your choice of 1 of 3 Intelligent Automation...

Monday 25th November 2019

Pre-Conference Day: Your Choice of Workshops or RPA Get Started Focus Day

Pre-Conference Workshop Day

9:00 Registration

9:30 Your choice of 1 of 3 Intelligent Automation Workshops

11:00 Morning Networking Break


13:00 Lunch Networking Break


15:30 Afternoon Networking Session

16:00 End of Pre-Conference Workshop Day

OR YOU CAN ATTEND

Robotic Process Automation: Get Started Focus Day

9:00 Registration

9:00 Deep Dive Track Sessions


11:30 Deep Dive Track Sessions


14:00 Interactive Session Part I: Interactive Peer Learning Discussion

15:00 Afternoon Networking Session

15:30 Interactive Session Part II: Interactive Peer Learning Discussion

16:20 End of Focus Day

Tuesday 26th November 2019

Conference Day One

8:15 Registration

8:50 Opening Remarks

9:10 Inspirational Keynote Presentations

10:20 Intelligent Automation = Intelligent Connections Networking Session


11:00 Morning Networking BreakPLUS Exhibition Hall Grand Opening PLUS Technology Business Lounge Sessions Begin (run for next two days)



14:00 Intelligent Automation Track Sessions RunChoose from 1 of 4 Intelligent Automation themed tracks to hear game-changing case studies, panel debates and more!

15:45 Intelligent Questions @Intelligent Automation Week. Live Q&A sessions

16:00 Technology Demonstration Drive

16:35 Afternoon Networking Break


18:00 Intelligent Automation Week Party!

Wednesday 27th November 2019

Conference Day Two

8:50 Morning Breakfast Brief

8:50 Opening Remarks, Day Two




11:30 Your choice of 2 Intelligent Automation Interactive Discussion Groups


14:00 Intelligent Automation Track Sessions RunChoose from 1 of 4 Intelligent Automation themed tracks to hear game-changing case studies, panel debates and more!

15:30 Intelligent Questions @Intelligent Automation Week. Live Q&A sessions

15:45 Afternoon Networking Break


17:15 End of Intelligent Automation Week See you in 2020!

INTELLIGENT AUTOMATION WEEK OVERVIEW

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Conference Day One Tuesday 26th November 2019, London

08:15 Registration for Main Conference Day OneMeet and mingle with your peers prior to the official start of Main Conference Day One.

08:50 SSON & PEX Network: Welcome to Intelligent Automation Week!Karen Magnusson, Divisional Director, Intelligent Automation

09:00 Chairperson’s Opening Remarks: Intelligent Automation in 2019

09:10 Big Ideas @ Intelligent Automation WeekThis is your inspirational start to Intelligent Automation Week. With our soon to be unveiled big ideas speaker, the scene will be set for the next two days. You will be pushed to imagine what is possible, the leadership and innovation it takes to make it happen, the out-of-the-box thinking that makes it happen, and the tactics which create success. A session not to be missed!

09:50 Panel Discussion: Intelligent Automation: What’s new, what’s next, and what your business needs to know ● How are companies preparing for future business demands through optimising intelligent automation ● How should your organisation plan ahead to be in the Intelligent Automation driver’s seat? ● Addressing the evolving vendor landscape: do the vendors and technology meet the growing demands of business? ● Putting digital transformation at the top of the corporate agenda to future-proof your business

Reto Sahli, GBS Leader - Global Intelligent Automation Lead, Mondelez International

10:20 Intelligent Automation = Intelligent ConnectionsSpeed Networking Take part in a fast-paced networking experience with your peers to ensure you meet and greet the other delegates so you are able to make the right connections early on!

10:30 Disruptive Robotics and AI: Beyond the Future of Online Grocery RetailThe future of online grocery retail is today. Already artificial intelligence, robotics and automation are fundamentally liberalising online grocery shopping by enabling consumers to shop with less friction and greater delight. These cutting-edge technologies have allowed us to go full-circle to the times when the local grocer knew about our individual preferences and dietary needs and could make tailored recommendations. Today, consumers can benefit from their very own virtual stores and shop through different lenses: organic, vegan, Polish, gluten-free. This talk takes a look how these technologies could shape a future in which consumers can be delivered fresh food from farm to fork in a matter of hours. Looking ahead, we’ll outline how the competencies, technology, IP and know-how that makes this possible can be applied to solve many complex problems beyond grocery for a wider societal impact.

Anne Marie Neatham, Chief Operating Officer, Ocado Technology

11:00 Morning Networking BreakEnjoy a coffee and morning snacks with a side of over lively IA conversation with your peers.

Exhibition Hall Grand OpeningView, interact with, understand and question the very latest in Intelligent Automation technology solutions and services. Enjoy refreshments as you get hands on experience, and question industry leaders on where to next for your intelligent Automation plan

“Very valuable in terms of

benchmarking, networking and getting to know what’s going on in

RPA/AI business.”Quality & Process SR Analyst, 3M Service Center EMEA SP.

Z.O.O.

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in Technology Business Lounge

- page 17 for agenda!







11:30 How to Deliver trustworthy and responsible AI for your businessAccording to the European Commission Guidelines (8th April 2019), trustworthy AI should be lawful, ethical and robust, respecting laws and regulations, ethical principles and values, and technical and social standards. This session highlights how large organizations can approach the challenge of complying with ethical standards to ensure a responsible use of AI for their B2C and B2B customers.

● Define your AI Principles (fairness, explainability, transparency, privacy, security, human-centric) ● Create a governance model that incorporates AI ethics into your existing business principles ● Create awareness and provide training ● Provide tools for your employees ● Engage your AI providers

Richard Benjamins, Data & AI Ambassador, Telefonica

11:50 Leveraging RPA and Intelligent Automation as a competitive differentiatorHosted by Blue Prism

12:10 Robot rhythms: If AI can transform music, how will it change your business?When you think of great song writing teams, Mick Jagger and Keith Richards might come to mind, maybe even John Lennon and Paul McCartney, but what about music and artificial intelligence?MXX is empowering musicians and businesses through AI, making large-scale industry and business revolution a reality.

● AI to replace us and AI to empower us: the two types of AI in business ● Serving customers on demand through AI: for MXX that’s instantly editing media and music ● Creating and utilising metadata to predict human behaviour, impulses and thoughts for business ● Treading the ethical line in AI for business

Joe Lyske, Chief Executive Officer & Co-Founder, MXX

12:30 Enhancing decision-making and creating value through machine learning programmes: The Facebook experienceFacebook sit on endless amounts of customer data and understand the need to harness machine learning to improve the business at the speed the market demands.

● AI for decision making: Looking at your customers and measuring disparate data to make better, faster decisions ● Deep analytics for machine learning to make smarter decisions on your customers ● Harness your data to understand more about your clients and external factors ● Create a machine learning programme based on valuable customer and business verticals ● Where human meets machine: At what stage is human interaction required and to what extent is trust a concern

13:00 Lunch Networking BreakEnjoy a scrumptious lunch over lively IA conversation with your peers.


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Intelligent Automation Track Sessions Customise your learning. Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions. You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

Track A: AI ToolsHow can you leverage NLP, OCR, chat bots, machine

learning, and build real AI solutions?

Track B: AI NowData is the backbone of AI, so ensure you have everything

ready to maximise your strategy.

Track C: RPA & Technology EcosystemDo more with RPA by combining process, recognition,

analytic technologies and more.

Track D: RPA RealisedYou’re implementing or scaling RPA, but what are the must-

haves for major business success?

14:15 Transform your business through IA ● Accelerate the development of AI solutions based on

your businesses requirements ● Harness the power of infinite scale infrastructure and

integrated IA services ● Leverage a set of comprehensive tools and frameworks

to build, deploy, and operationalise AI products and services

● Harness the intelligence with datasets through deep learning frameworks

Rui Pedro Silva, Global Head of L&S Technology Deployment, Maersk

Turn AI capabilities into an enterprise-wide strategy

● How our internal and external customers made us move towards AI

● Balance the top-down and bottom-up to ensure your strategy transcends throughout the organisation

● Ensure that your company is data-informed and that data is fuelling your projects

● Practical NLP, visual recognition and predictive maintenance

Combine AI and RPA with less risk to deliver cross-functional results

● Why and how we did NLP, chat bots and machine learning before RPA

● Master RPA and AI amidst constant change and M&As ● How to improve efficiency and deliver sustainable

growth ● Lead cross-functional IA activity with top-down support

as part of the holistic business strategy Sergi Mesquida, Innovation & Automation Director, Hotelbeds

Prepare your organisation for RPA and cognitive to deliver business efficiency

● Prepare your organisation: what strategy, technological and tactical plans do you need in place

● Discovery workshops and departments screening ● Manage the change and transformation required to

promote RPA ● Set up cognitive solutions in your company to drive

results further for your organisation ● Scale RPA via data analytics, process and data mining

Nicolay Goldovich, Head Global Operations for Robotics Process Automation & Head of RPA Delivery, Europe, Siemans

14:40 5 minute transition break

14:45 Integrate conversational chat bots with your contact centre

● Automate existing channels ● Route contact centre calls to chat bot: APIs, CRM and

end-to-end interaction ● Convert voice data into text with NLP ● Build your own data analytics platform: the role of data

science and insight

Build an AI ecosystem and democratise it across the company

● Transformational aspect of running AI: what change management aspects should you focus on?

● Create an AI platform on one end while encouraging mini-journeys for incremental success at the other

● Opening up data science across the organisation ● Support B2B customers through AI to support their

networks and environmentMilan Parmar, Head of Service Management – Networks Managed Service Delivery, Ericsson

How RPA has saved 900,000 and where to next: the technology ecosystem

● Our 3 year, £3bn strategy and where intelligent automation fits into that

● Changing culturally and becoming more agile by partnering with FinTechs

● Utilise a federated operating model with a CoE and 17 RPA hubs

● The benefits of converging iOCR, NLP and chat bots with RPA

● Remove reliance on consultancy by becoming self-sufficient with RPA

Gerald Pullen, Head of RPA Centre of Excellence, Lloyds Banking Group

Leverage an OPEX model to deliver operational efficiency with RPA

● Align customer-centricity, business process modelling, RPA and continuous improvement to deliver better operational efficiency

● Standardise processes to be able to automate them with a continuous improvement method

● The benefits of a customer-focused RPA approach


15:15 Master unstructured data and machine learning algorithms to deliver an improved customer service

● Extract and analyse data from chat bots, NLP and OCR ● Understand if a new process needs AI and assess

checks, balance, integration challenges and opportunities

Helen Mann, Innovation & Change Lead, Property Claims, AVIVAHosted by Kofax

From RPA to AI: Assess, analyse, deploy ● Driving RPA and AI through your Data and Analytics

team ● Putting everything in place to deploy RPA across and

business functions ● Assess where AI can be applied and perform the

relevant checks and analyses in those areas ● How unstructured data and machine learning can be

leveraged throughout the business Anish Agarwal, Head of CPB Data & Analytics, Royal Bank of Scotland

How to combine different platforms to enhance your potential

● Moving from a 1,000 bot platform to a cross-platform ● Hedge your risks to minimise future costs ● Use an alternative RPA provider if functions are not

currently covered due to Citrix compatibility ● Find a provider that can process text documents with

necessary success rates ● Finding tools that can harness your unstructured data

potentialAlexander Pyatkov, Head of Robotic Process Automation, Sberbank

Implementing and scaling RPA from Global Data Services: A Dyson case study

● Start with the end in mind: Addressing data issues at the beginning of RPA journey

● Pave the way for scaling at the beginning of implementation

● How RPA allows you to move your technology forward with the Cloud

Morna McAulay, Global Data Team Programme Manager, Dyson


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15:45 Intelligent Questions @ Intelligent Automation Week At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies

16:00 Technology Demonstration Drive – ExclusiveMeet with some of the leading Intelligent Automation solution providers by way of this fun and informative speed-dating activity! Solution providers include: business-ready RPA, AI, ML, OCR, NLP, Chat Bot, Data Analytics, Process Mining and BPM solutions, not to mention the best of breed consultants and implementation partners.

16:35 Afternoon Networking BreakEnjoy a coffee and afternoon snacks with a side of over lively IA conversation with your peers.

16:55 To build Artificial Intelligence we need to first understand IntelligenceArtificial neural networks are computing systems that are inspired by the biological neural networks in animal brains, and such systems can “learn” to perform tasks. Artificial neurons which are produced can transmit a signal from one to another, process it and then signal additional artificial neurons to it.Artificial neural networks can solve problems in the same way that a human brain would and in the real world have been used in computer vision, speech recognition, video games and medical diagnosis.

● How Google are comparing AI to human intelligence through neuroscience and technology ● Applying new technology to industries to solve issues in mental health ● Understanding neural connections with machine learning

Yuval Dvir, Head of Online EMEA Partnerships, Google

17:20 Real AI, Now!How will you be able to solve your business’s most complex problems through AI? One answer is to develop a new operating system that is grounded in deep psychology and philosophical theory that can solve the most complex business problems.Join the debate on how AI will take the complexity out solving business problems, delivering real world efficiencies and real time improvements to improve competitiveness. And decide, can AI for business live up to the hype?

Daniel Hulme, Chief Executive Officer, Satalia

17:45 Closing Remarks

18:00 Intelligent Automation PartyWhat better way to round off an engaging and inspirational day with your new found connections than at our evening reception? Enjoy well-deserved drinks, canapes and entertainment to unwind and prepare yourself for the next big day.


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08:00 Breakfast workshop: Improve data quality, data security and data mining to achieve AIAdopting AI and ML is a journey that begins with gathering data into simple visualizations and statistical processes that allow you to better understand your data and get your processes under control. From there, you’ll progress through increasingly advanced analytical capabilities, until you achieve that utopian goal of perfect production, where you have AI helping you make products as efficiently and safely as possible.

● Why data quality is so important for AI ● How to improve the quality of your data in order to deliver AI ● Data mining, normalisation and standardisation of data ● Secure and standardise data when integrating new technology

08:50 Chairperson’s Opening Remarks: Conference Day Two

09:00 Apply artificial intelligence for a positive and transformative impact on the worldYariv Adan leads the product team responsible for many of the differentiating “intelligence” capabilities of the Google Assistant. In this inspirational keynote Yariv will share how insight from AI is being used for a positive and transformative impact on the world and what this will mean for your business both now and in the future.

● Develop programmes that can learn to solve any complex problem without needing to be taught how ● Increase the speed of problem-solving and discovery through AI ● How AI can act as a multiplier for human ingenuity and be forged to create innovative solutions

09:30 Panel Discussion: Establishing a workforce culture that embraces changes versus fearing itRegardless if you’re a small, medium, or large-scale organisation, resistance to any form of change is universal. With respect to IA technologies and digital transformation efforts overall, if they aren’t accepted by your organisation’s workforce, operational and technical teams, the success of your IA program will be jeopardized.In this session, the panel will debate:

● How to set a cultural tone that will enable your organization to overcome a wide variety of workforce change management obstacles ● How words and actions very often share the same value and should in turn be treated and delivered as such ● Taking the fear out of IA with respect to employees fearing a loss of job control, skill set inadequacies, and heightened job security doubts

Marcus Dauck, Chief Information Officer and Head Publishing Technology & Services, Ringier AG

10:00 From 2,500 bots to an open source platform that is delivering machine learning and AIAT&T have rapidly adopted, scaled and implemented RPA with 2,500 bots developed in just 3 years with a rate of 2 bots coming online every day. However, now comes the next step – customer focused intelligent automation, where AT&T plan to combine design thinking, technology ecosystems, data analytics and machine learning to truly maximise the business outcomes of their digital transformation strategy.

● How AT&T scaled to 2,500 bots in 3 years: Balancing the top-down and bottom-up to empower employees ● Robotics in the business units: Governance, policies and supporting 220 VPs ● Design thinking with RPA: How to deliver RPA with the customer in mind ● Ensure your bots are optimising existing environments ● Utilise behavioural analysis, NLP, ML and data science to make your bots intelligent ● Create your own open source platform by marrying in house-developed ML and AI tools with leading providers

10:30 Where society meets AI: Become a business for the futureWe are already witnessing a world disrupted by improvements in AI and machine learning. Children today are growing up with AI assistants in their homes, voice and facial recognition continue to evolve, machine learning algorithms are getting smarter, and more and more industries are being influenced by AI, which will impact our society. In this session you will learn what is happening in the world and how your business can evolve with the times.

● Build a competitive advantage with AI ● Unlock the value of your data in new, profound ways ● Predict and shape future business outcomes while rethinking your practices ● How AI is changing the lives of people, cities and business ● What you will need to do to adapt for a world of AI

11:00 Morning Networking BreakEnjoy a coffee and morning snacks with a side of over lively IA conversation with your peers.

Wednesday 27th November 2019, LondonConference Day Two

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11:30 Interactive Discussion GroupsPractitioner delegates will have the opportunity to take part in Interactive Discussion Groups, selecting two topics. Everyone will rotate between their two choices in back to back 40-minute intervals. There will be a 5 minute transition break between your two IDG selections.Discussion groups are kept small for a perfectly tailored experience!

STRATEGY Interactive Discussion Groups

IDG A: Avoiding Intelligent Automation disasters

● Unveiling a variety of IA hiccups, and/or disasters ● Solutions to correct a specific IA conflict ● Lessons learned and roadmaps to get back on track

to IA success

IDG B: Change Management initiatives to ensure IA programme success

● Partnerships that encourage successful communication between departments, staff, and stakeholders

● Messaging options & platforms and how they might be best delivered to specific departments, individuals, and teams

IDG C: Determining your COE model ● Various CoE model types and the pros & cons of each ● Where should your CoE sit in the organization ● Which areas of responsibility should rest under your

CoE ● Do you really need a CoE at your stage of IA maturity

Marius Botha, Senior Manager: Intelligent Automation, The Foschini Group

IDG D: Operationalising your IA Solution to deliver real benefits at scale

● Scaling up your intelligent automation deployment – how, when, where and why

● Maximising the ROI of your IA solution and strategy. What needs to be in place?

IDG E: RPA in Shared Services ● Implementing an end-to-end to RPA solution in a

shared services environment ● Integrating RPA in shared services and managed

serviced providers, including governance and technical challenges companies must consider

Donnie MacColl, Director EMEA Technical Services, HelpSystems

IDG F: Starting small and scaling up with IA ● Where to start with your IA journey and the next steps

to scalability ● Quick wins examples and how to obtain them ● Scale based upon a variety of IA initiatives

Maria Teofanidu, Head of RPA, Coca-Cola Hellenic Bottling Company

IDG G: Delivering IA Project Goals and Timelines

● Customary timelines to implement a variety of IA initiatives

● Tricks of the trade to get there faster and at the top of your IA game

IDG H: Leadership action points to manage successful IA enterprise programmes

● Best Practices to steer your IA ship to success on a global, and/ or Enterprise level

● Avoiding common obstacles, roadblocks on the implementation path

Santtu Lescelius, Digital Transformation Lead, Finnair

TECHNOLOGY: Interactive Discussion Groups

IDG I: Sizing up the vendor landscape ● IA vendor comparisons and capabilities analysis ● Which IA software tools would be the best fit for your

functional needs, project/s scope, and budgets

IDG J: How to get the most out of OCR ● What to expect when adding content intelligence to a

robotic process ● Where artificial intelligence fits into the RPA journey

IDG K: AI & Cognitive Data Analytics to boost business intelligence

● How AI and cognitive technologies can be programmed into your IT infrastructure to provide powerful data analytics to a variety of business units

IDG L: Speech, text, image recognition alongside RPA

● OCR, ICR, API, NLP: The optimal tools to decipher unstructured data

● Turning unstructured data into value business insight

IDG M: Working Smarter - Digitalisation in Finance

● Successfully incorporating IA in the move to the digital finance function

● Delivering ROI through IA investment in finance Sunny Kaler, Head of Transaction Service, Treasury & Procurement, The Crown Estate

IDG N: Enhanced process mining to optimise process automation analysis

● Automatic process visualization to see processes’ event types, flow, and variables

● Root cause analysis, identifying event impacts ● KPI analysis utilizing dashboards for following up on

processes and if they meet KPIs

IDG O:Use chat bots to enhance customer service

● Integrate customer data into your RPA model to improve customer service

● Interpret the data created from RPA to create more efficient and personalised products

IDG P: How to use your data to maximize opportunities for intelligent automation

● Capturing unstructured data through recognition technologies

● Turn structured data into valuable business insights

IDG Q: Building AI on top of your RPA platform to truly move to Intelligent Automation

● What technology do you need? ● What strategy do you need in place in order to

succeed?

IDG R: Managing Bot’s workloads and schedules

● Determine which processes your bots should handle, deciding upon their work schedules on a project and time management basis

● Cost scenarios of bots working on projects on a seasonal or set time each day, week, or month, and how to develop their forward schedules

IDG S: Using RPA in the Cloud ● How it is easier to share information across

geographies and functions ● Share bots, successfully migrate and become more

customer-centric

IDG T: Deliver in-house Artificial Intelligence

● Building internal AI capabilities ● What does AI need to look like in your organisation to

deliver results and ROI?

13:00 Lunch Networking BreakEnjoy a scrumptious lunch over lively IA conversation with your peers.


Check out session









Intelligent Automation Track Sessions Customise your learning. Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions. Y

ou can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

Track A: AI ToolsHow can you leverage NLP, OCR, chat bots, machine

learning, and build real AI solutions?

Track B: AI NowData is the backbone of AI, so ensure you have everything

ready to maximise your strategy.

Track C: RPA & Technology EcosystemDo more with RPA by combining process, recognition,

analytic technologies and more.

Track D: RPA RealisedYou’re implementing or scaling RPA, but what

are the must-haves for major business success?

14:00 How NLP and OCR can be maximised and integrated with RPA

● Use NLP and OCR to transform analogue data into digital data

● Find the processes prime for cognitive automation ● How to converge NLP and OCR With RPA ● Make sense of the unstructured data to better

understand your customers

Kevin Knowles, Global Head of Contact Automation, Vodafone

Explaining and governing artificial intelligence

● Assess risk and enhance AI to maintain regulatory compliance

● Drive reasonable outcomes through AI risk assessment ● Building transparency and trust into artificial

intelligence

How RPA can complement BPM ● How RPA complements BPM by speeding up workflow

tasks ● Understanding when to use BPM and RPA together ● End-to-end process orchestration with BPM + RPA ● How humans, robots and systems can streamline a

process together

Nimesh Sharma, Head of Intelligent Automation & Robotics, Travelport

Implementing the successful Intelligent Automation equation: 10% tech +15% data + 75% change and culture management

● Getting technology right – how to combine RPA, cognitive and AI strands together for an Intelligent Automation strategy that works

● Building the strategy behind innovative technology, what culture and change management do you need in place?

● Tips to change the habits, behaviour and perception of people towards digital innovation

● Working how to integrate the adoption of technology with your culture

Nadia Abouayoub, Strategist/ Improvement Lead, Mizuho


14:30 Data-driven business transformation: A positive impact on your processes and culture

● What does data-driven transformation mean to the C-suite

● Approach transformation and changing the operating model

● Overcome drivers for data-driven business transformation: Regulation, operational efficiency, disruption, innovation and customer service

● Where do you focus your attention on people?

Peter Jackson, Director - Group Data Sciences, Legal & General

How AI is changing the future of mobility and work

● AI empowered mobility: Maximise AI value for customers, products and services

● Improve production quality, and process and supply chain parameters

● User identification, authorisation and personalisation ● AI empowered employees: Maximise AI value for our

employees, processes and operations

Utilise the technology ecosystem to achieve business transformation

● Tools you can use before you automate processes including process mining and BPM

● Why integrated ERP is imperative to maximising RPA ● Deliver data-driven RPA with digital optimisation and

data analytics ● How to achieve end-to-end business transformation

through your technology ecosystem

Intelligent automation using RPA and BPM in Global manufacturing and supply chain

● Strike up a healthy relationship between the business and CoE to find opportunities for automation

● Balance central and decentral functions to ensure you can scale efficiently in a regulated industry

● Build capabilities and skill sets across the business to scale RPA efficiently

Carsten Lützhøft, Director of Process Digitalisation, Novo Nordisk


15:00 Gain a competitive advantage through big data + AI

● How businesses can adapt to customer demands because of AI

● Understand the penetration of AI devices in your organisation

● Use your customer data to understand where to push products

● Linking the customer journey and AI: Why banks have more potential than the Amazon and Google’s of this world

Build a machine learning model to improve decision-making

● What you need to know to ensure machine learning benefits your strategy

● Infrastructure, vision, KPIs and talent as the key to driving machine learning initiatives

● Use machine learning to monitor processes in real-time

● How machine learning can improve security

Attended or Unattended RPA? ● The advantages of attended RPA ● The advantages of unattended RPA ● Synchronise attended and unattended RPA

Krishna Ramachandran, Global Head of R2R & Lead RPA Finance , Royal Philips

Unite governance, agility, project management, OPEX and technology to achieve true IA success

● Use design thinking to get the customer perspective Solution design: understand what you want to do and how

● Approach improvement through operational excellence

● Not just automation, but also innovation and other technology


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15:30 Intelligent Questions @ Intelligent Automation Week At the end of each track, the speakers will invited on stage to take your questions. They will answer about the successes, failures, what they wish they had known, what they know now and what the next steps are for the projects they presented during their case studies

15:45 Afternoon Networking BreakEnjoy a coffee and afternoon snacks with a side of over lively IA conversation with your peers.

16:15 Blockchain: A strategic approach in line with Intelligent Automation Blockchain is changing the face of businesses today. From physical asset traceability, clinical supply chain and global trade finance, companies are developing Blockchain to create innovative business models and disrupt traditional ones. You need to understand how to leverage innovation created by emerging disruptors and how to align it within your ecosystem. For example automation is just part of the Blockchain sphere given the latter’s radically more transformative possibilities.

● Demystifying Blockchain: Its history, human trust and why China is taking off ● How automation can complement and is part of the Blockchain sphere: RPA Efficiency vs. Blockchain Transformation ● The need for industries to unite: Challenging the C-suite on the infrastructure and collaboration level ● How customer demands for transparency lends itself to Blockchain ● Use Cases: Walmart, Maersk, IBM and the Financial Services

Jonas Sveistrup Sogaard, Manager, Blockchain, Deloitte

16:45 Panel Discussion: “All hands on deck” – Developing long-term Intelligent Automation StrategiesAs more and more organizations introduce, and/or expand their IA capabilities, they are quickly learning that to take full advantage of all the benefits IA can offer, they must develop a long-term strategy that puts into account all their digital transformation initiatives. However, with so many digital transformation options available in today’s market and will become available in the years to come, developing a long-term strategy can be quite overwhelming.In this session, topics of discussion will include, yet will not be limited to:

● How to simplify and streamline what can be accomplished today, what your organization may require down the line, and how stacking IA and other innovative technologies, platforms, and processes together ● is a recipe for long-term digital transformation success ● IA’s place in the digital era ecosystem ● Technologies and systems that compliment, and/or work in conjunction with each other and how are they utilized today and will be used in the near and distant future ● How to plan ahead depending on where your organization maybe today and down the line with respect to its size, scope, budget, manpower, operational, and technical bandwidth

17:15 Closing Remarks and End of Intelligent Automation Week. See you in 2020!


“I was on a steep learning curve, and came away with a lot more-knowledge than I started with.”Innovation Network Facilitator, Warwick Business School

“The event was very good and got very interesting references and benchmark.”IT BRM Director – LatAm, PepsiCo

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Technology Business Lounge Agenda: Conference Day One, Tuesday 26th November 2019

11:05 – 11:25

Technology Demonstration: Driving RPA growth through a flexible technology ecosystem ● How Business Process Management (BPM) and RPA work in harmony ● The benefits of RPA in a fully integrated ERP system ● Achieve real end-to-end process improvement through automation

12:05 – 13:00

Meet Up: RPA pipeline: efficient methods for prioritising initiatives ● What processes are your peers using to identify the most valuable RPA projects within a large business? ● Assessing the business benefits when a project goal falls outside of FTE reduction? ● Taking a strategic view of project prioritisation: which initiatives will help to underpin your company’s future direc-

tion? ● Future outlook: where to look for the most profitable new RPA projects throughout the business?

13:05 – 13:35

Technology Demonstration: Applying Natural language processing (NLP) technologies to improve your business

● What data could be unlocked by NLP within your organisation? ● What insights could you expect to draw from it? ● Enhancing RPA with NLP capabilities: where to start ● Adding predictive capabilities to NLP and RPA for cost savings in the customer service area

13:40 – 14:10

Technology Demonstration: Digitalisation of the customer experience and marketing: taking the leap towards customer facing AI

● Transitioning from traditional data centres to the cloud, to enable AI and machine learning in the customer facing areas area

● Organisational changes to support the move to AI: moving from a Projects model into DevOps ● Lessons learnt from trailing customer facing AI pilots

14:15 – 15:10

Meet Up: Creating a strategic vision and roadmap for RPA and AI ● Analysing how robotics fits into the company’s process improvement and/or digital agenda ● Who to involve and consult in creating an overall RPA and AI strategy ● The benefits and drawbacks of bringing in external consultants for guidance on your roadmap ● Defining a realistic scope and objectives for RPA at the corporate level

16:45 – 17:20

Technology Demonstration: The AI business case: the benefits versus the risks of moving to cognitive systems

● What level of automation is possible with intelligent systems? ● What value and insights can you unlock from your unstructured data? ● What business benefit can be draw from it? ● Key risk factors involved in adopting cognitive technologies

Technology Business Lounge Agenda: Conference Day Two, Wednesday 27th November 2019

08:00 –08:50

Meet Up: Approaches to addressing the RPA and AI skills shortage ● What competencies do you need to achieve the goals on your roadmap? ● RPA and AI competency and experience: how to tap into the talent pool ● How to make different people work together, from process analysts to software developers and data scientists ● Outsourcing robotics and AI or hiring in an external partner: will these approaches solve your problems?

10:00 – 10:50

Live Q&A: AI in technical & practical business termsAs Intelligent Automation technologies continue to evolve on a technical and application level, it’s easy to feel puzzled about Artificial Intelligence and what it can actually do, the benefits it can provide, and how it can be integrated into your organization. Question the experts on their viewpoint on what IA can do for a business and what you need in place for results and ROI

11:05 – 11:25

Technology Demonstration: Combining cognitive systems with your robots to take automation to the next level

● What business advantages can come out of combining self-learning, analytical tools with robotics? How can it improve the customer journey?

● How do you prepare for the linking of cognitive systems with your RPA? ● Can you plug AI tools into existing processes or do you need to teach your developers new capabilities? ● External support, organisational changes and capabilities you will require to implement intelligent automation or

machine learning on top of your robots

13:10 –13:40

Technology Demonstration: Moving RPA to the Cloud ● The argument for and against moving RPA to the Cloud ● Master your security fears when moving RPA into the Cloud ● How RPA + the Cloud optimises delivery and scalability ● The benefits of moving RPA to the Cloud for your entire technology ecosystem

14:00 –14:50

Meet Up: Taking RPA deep down into your core business processes: what are the possibilities?

● What can be done within core business functions using current RPA technologies? ● Stakeholder management for creating a digital operating environment ● Approaches to minimising the business risk involved in taking RPA into core operations, including the technical and

governance challenges ● What can we learn from highly automated industries using physical robots?

15:50 –16:10

Live Q&A: Establishing Intelligent Automation at Scale New IA technologies are becoming available everty day. So you need to develop IA programs that area built on a foundation of scale from the outset to have a working model that will deliver success Fire questions at the experts as they discuss how to utilise technology on an operational, IT, budgetary and workforce level across your business units, functional areas and operations.

Technology Business Lounge AgendaTaking place in a pavilion in the exhibition hall, the Technology Business Lounge is where you can drop in to participate in meet-ups, technology demonstrations, live Q&A sessions, and hands on experimentation with the very best of Intelligent Automation technologies and transformation strategies.

Sessions formats include:

● Technology Demonstration – understand the latest in Intelligent Automation technology as industry thought leaders and vendors explain how their technology can drive ROI in your IA programme

● Meet Ups – meet up with peers who are interested in the same topics as you for a facilitated discussion and networking session

● Live Q&A – fire questions at an industry expert as they give their views on technology, transformation and tactics in Intelligent Automation







Pre-Conference Workshop Day: Monday 25th November 2019, LondonWorkshops are 120 min interactive, deep dive learning sessions which encourage learning through group work, demonstrations, debates and activities. Workshops are carefully arranged with

3 sessions running in parallel focusing on different transformation areas. Attendees can choose up to 3 workshops that fit their learning needs to attend.

09:00 Workshop Registration

AI WorkshopsHow can you leverage NLP, OCR, chat bots, machine learning, and build real AI

solutions?

Intelligent Automation & the Technology Ecosystem Workshops

Combining RPA with other technologies open a Pandora Box of opportunities to reduce costs, save time, enhance productivity, increase sales, improve

customer service and generally add greater business results directly to the bottom line

RPA Realised WorkshopsYou’re implementing or scaling RPA, but what are the must-haves for major

business success?

09:30 Workshop A: Deploy NLP and OCR within your intelligent automation ecosystem

● How NLP and OCR enhance RPA and improve process delivery ● How to capture unstructured data and transform it into valuable business

insight for more accurate decision-making ● What to interpret from the data NLP and OCR provides ● Become a data-driven organisation by redefining your business processes

and data flows

Workshop B: How a technology ecosystem is maximised in an end-to-end transformation

● How RPA can be the catalyst for your transformation ● Which tools can complement RPA in a digital transformation: AI, IoT, process

mining, BPM, process mapping, process modelling, visualisation, ERP, Cloud, text and image recognition

● Complement attended and unattended RPA solutions with one another ● Make a case for intelligent automation at the top, on the ground and across

the businessStine Høiberg Rasmussen, Director, Digital Process Automation, BDO

Workshop C: Build an intelligent automation strategy and get started on your RPA journey

● Create a vision for both short- and long-term intelligent automation success ● Critical Success Factors for Getting started ● Building a sustainable operating model for the future ● Developing and Maintaining pipeline for ongoing success ● Where RPA fits in a digital operations operating model

Jonathan Kidd, Head of Digital Operations, Group Technology & Customer Solutions, Bank of Ireland

11:00 Morning Networking Break Enjoy a coffee and morning snacks with a side of over lively IA conversation with your peers.

11:30 Workshop D: Prepare to apply real AI to your enterprise now ● Ensure you have the data mining, security and management capabilities

needed for AI ● Build an AI hub and begin to incubate innovative ideas for the business ● Build a strategy based on gaining a competitive advantage and delivering

better, faster results to your customers ● Predict and shape your businesses future by making AI-focused decisions

Workshop E: Merge BPM and RPA to maximise your intelligent automation strategy

● How business process management, modelling and mapping can enhance RPA and give greater process transparency

● How BPM removes risk from RPA ● Connect RPA to other technologies via BPM ● From BPM + RPA to an Intelligent Automation Ecosystem: maximise all the

tools in your tool kit

Workshop F: Link RPA with your legacy system integration ● How to be more flexible with your legacy systems ● Teach bots to extract data from your legacy systems ● How RPA enables legacy processes to evolve ● The cost benefit RPA brings to evolving your legacy systems

13:00 Lunch Networking Break Enjoy a scrumptious lunch over lively IA conversation with your peers.

14:00 Workshop G: Deliver machine learning in operations and transformation

● Build a machine learning culture and put the steps in place to deliver in house capabilities

● How machine learning improves innovation, customer service, decision-making and growth

● Real-time benefits of implementing machine learning ● Leverage machine learning in business process and transformation

Workshop H: Developing realistic short and long term IA strategiesWhen implementing IA initiatives into your organisation so to enhance and improve its processes and business intelligence, it’s essential to develop practical and feasible short and longterm project strategies. When doing so, your program will be better equipped to tackle the expected and not so expected obstacles along its IA journey, as well as be prepared for each new phase of its overall journey

Workshop I: How to rapidly scale up RPA to enhance the benefits across your organisation

● Which standard processes are top companies using for the implementation and scaling up of RPA across complex international operations?

● Creating a modular approach to robotic deployment that can be used on each project, rather than starting from scratch each time

● Best practice communication and cooperation with a new department ● Approaches to estimating and setting out a realistic timeline for process

change ● Finding bottlenecks and identifying best practices to align the work of your

developers and analysts

15:30 Afternoon Networking Session Enjoy a coffee and afternoon snacks with a side of over lively IA conversation with your peers.

16:00 End of pre-conference Workshop Day – See you tomorrow!

Pre-Conference Workshop Day Monday 25th November 2019, London







Pre-Conference Focus Day: Robotic Process Automation: Get Started Monday 25th November 2019, London

Robotic Process Automation: Get StartedThis pre-conference focus day provides you with everything you need to know on how to get started with RPA while avoiding the frustrating mistakes and maximising the opportunities available to you. Learn from those who have implemented RPA, scaled it and are maximising it within their ecosystem and business transformation; those who have been there, made the mistakes and reaped the rewards.

09:30 Registration

09:30 Morning Deep Dive Session: Build an intelligent automation strategy and get started on your RPA journey ● Create a vision for both short- and long-term intelligent automation success ● Drive the cultural change needed to maximise intelligent automation ● Ensure you have the governance needed for your programme ● How to obtain sponsorship to drive project success throughout your strategy ● Which vendor meets my business requirements and is most cost-efficient and user friendly?

11:00 Morning Networking Break Enjoy a coffee and morning snacks with a side of over lively IA conversation with your peers.

11:30 Midday Deep Dive Session: RPA - From strategy to execution ● The role of Business and IT in driving the RPA strategy ● Working collaboratively with stakeholders across different functions ● Decide what processes to automate based on the business capabilities for automation ● The next step: Moving from RPA to cognitive automation by implementing machine learning technologies

13:00 Lunch Networking Break Enjoy a scrumptious lunch over lively IA conversation with your peers.

14:00 Interactive Session Part I: Peer Learning Discussions Compare notes, ideas, suggestions, successes and failures, as you and your peers get to work strategising how to implement and run RPA. Choose one discussion from below, and you will join a facilitated discussion and debate that will let you learn from real-life experience, and arm you with the ideas and toolkit you need as launch and scale RPA in your organisation. Get ready to interact and learn!

Peer Learning Discussion One: Running a successful RPA piloting programmeA practical overview of the main considerations you will need to work through during your RPA piloting phase

Peer Learning Discussion Two: How to rapidly scale up RPA to enhance the benefits across your organisation Which standard processes are top companies using for the implementation and scaling up of RPA across complex international operations?

15:00 Afternoon Networking Session Enjoy a coffee and afternoon snacks with a side of over lively IA conversation with your peers.

15:30 Interactive Session Part II: Peer Learning Discussions Compare notes, ideas, suggestions, successes and failures, as you and your peers get to work strategising how to implement and run RPA. Choose one discussion from below, and you will join a facilitated discussion and debate that will let you learn from real-life experience, and arm you with the ideas and toolkit you need as launch and scale RPA in your organisation. Get ready to interact and learn!

Peer Learning Discussion Three: Creating and maintaining a culture of ownership in your RPA teamLearn from your peers in setting up and running a successful robotics function across the organisation. You will discusshow it works from the strategy down to the operational level and discuss which approaches will be most suited to your organisation.

Peer Learning Discussion Four: Managing your pipeline: identifying and prioritising processes for robotic automation You will gain a toolkit for seeking out inefficient processes that can be improved by robotic automation, using limited analytical resources. Detect low hanging fruit throughout a large, complex business: what are the technology-based solutions to this challenge and how can you exploit them in your business? Which other approaches are working for Robotics teams?

16:30 Wrap up remarks and close of Focus Day – See you tomorrow!

Pre-Conference Focus Day Monday 25th November 2019, London







INTELLIGENT AUTOMATION WEEK OVERVIEW · 11:30 Your choice of 1 of 3 Intelligent Automation...

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