Emotional Intelligence (EI)

LEADING WITH THE HEART IN MIND - A “SMARTER” WAY TO LEAD

MANOJ BABU, Ph.D. Dean – Manufacturing, Engineering, & Transportation (MET)

Some Common Names• Emotional Intelligence : EI

• Emotional Quotient : EQ

• Social Quotient : SQ

• Intelligence Quotient : IQ

• ESCI : Emotional and Social Competency Indicator

• https://video.search.yahoo.com/yhs/search?hsimp=yhs-att_001&hspart=att&p=videos+on+emotinal+intelligence#action=view&id=7&vid=5df57a311969b8828d69f5e4286e8b30 – EQ Basic Video

SOME BRIEF HISTORY ON EI

• “All learning has an emotional base” - Plato (348 B.C)

• Some basic reports have claimed that Charles Darwin had theorized about this in the mid-1800’s

• 1930 – Edward Thorndike describes social intelligence as an ability of humans to get along and cooperate toward a common goal

• 1943 – Abraham Maslow – Hierarchy shows how people can build on emotional and social intelligence

• 1975 – Howard Gardner – Multiple levels of intelligence in Shattered Mind

• 1987 – Dr. Keith Beasley coins the term “Emotional Quotient (EQ)” as an additive to Intelligence Quotient (IQ)

• 1990 – Landmark article in Journal Imagination, Cognition, and Personality titled : “Emotional Intelligence”

More Recent Works• 1995 – Daniel Goleman book, Emotional Intelligence, Why it can

matter more than IQ reaches New York Times best seller list.

• Presently, larger volumes are written on EQ and how that affects leadership traits and qualities.

• Extensive classes by organizations such as, American Management Association, the Leadership Institute, etc.

• Colleges are offering degrees in Organizational Psychology including Social and Emotional Intelligence as a subset.

• Case Western Reserve University – Cleveland, OH

• Leadership is being re evaluated according to the EQ/IQ/SQ paradigm

EI Activity

• Think of a good manager• What are some of his/her qualities• Why did you do so well on the team

• Think of a bad/ineffective manager• What are some of his/her qualities• Why was the situation unpleasant

EI Activity

• Qualities of the good manager• Understanding• Patient• Listens well • Believes in his/her team• Etc.

• Qualities of the ineffective manager• Abusive, derogatory• Complacent• Adversarial• Etc.

Maslow’s Theory of Motivation (1943)

SOME COMMON THOUGHTS ON EI

• David Caruso:

“It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both.”--From (“Emotional What?”)

• Salovey, Mayer, Goldman, Turvey, and Palfai:

"People in good moods are better at inductive reasoning and creative problem solving."--From Emotion, Disclosure, and Health, 1995

Mayer & Salovey: "People high in emotional intelligence are expected to progress more quickly through the abilities designated and to master more of them."

THE DIFFERENT SEGMENTS OF LEADERSHIP

- American Association of Psychology, 2010

WHAT COMPRISES EI?

- Mayer and Salovey, 1992

LEADERSHIP PERFORMANCE

INDICATOR VERSUS (EI) SCORE

N=500 SAMPLE, CUNY, 2010

Current Models of Research for EI

- HRHUB, 2011, www.hrhub.com

The 5 dimensions of EI• SELF AWARENESS AND CONTROL

• COMPETENCY SURROUDING INTIMATE AND ACCURATE KNOWLEDGE OF ONE’S SELF AND ONE’S EMOTIONS

• EMPATHY• THE ABILITY TO UNDERSTAND HOW OTHERS PERCIEVE SITUATIONS OR TO

FEEL WHAT OTHERS ARE FEELING

• SCOIAL EXPERTNESS• THE ABILITY TO BUILD GENUINE RELATIONSHIPS AND BOND WITH OTHERS

THROUGH CONVERSTAION, EXPERIENCE, AND INTELLECT

• PERSONAL INFLUENCE• THE ABILITY TO INSPIRE OTHERS THROUGH WORDS, DEEDS, AND EXAMPLES.

THE ABILITY TO READ SITUATIONS AND EXERT INFLUENCE AND LEADERSHIP

• MASTERY OF VISION / PURPOSE• THE ABILITY TO SET PERSONAL DIRECTION AND GOALS AND PUT MEASURES

IN PLACE TO ACHIEVE THESE GOALS

Examples of self awareness in the Workplace

• Positive Workplace Behaviors:• Accurate self assessment of

skills• Acceptance of developmental

needs• Professional composure even

in stressful situations• Accurate knowledge of

emotional reactions

• Negative Workplace Behaviors• Exaggerated strengths and

weakness• Denial of developmental

needs• Angry outbursts or flippant

comments or sarcasm when angry

• Tears of frustration, anger, or manipulation

Examples of Social Expertness in the Workplace

• Positive Workplace Behaviors• Develops friendly

relationship with others• Will construct issues in a

constructive manner• Follows through on promised

actions because relationship is primary

• Initiates positive actions• Viewed as extremely helpful

• Negative Workplace Behaviors• Often questions motives• Is isolated by co-workers or

customers• Confronts without

justification or respect• Struggles to maintain social

norms and acceptable behavior

• Often displays poor timing of comments

Examples of Empathy in the Workplace

• Positive Workplace Behaviors:• Appropriate comments to

others in times of stressful situations

• Able to actively listen to peers concerns

• Sensitive to the timing of comments

• Raises issues or concerns in an appropriate manner

• Negative Workplace Behaviors• Inappropriate comments

which erode relationships• Insensitivity to difficulties or

stresses of coworkers or customers

• Will often criticize others in a demeaning manner and in public view

• Speaks without “filtering” comments

Examples of Personal Influence in the Workplace

• Positive Workplace Behaviors:• Attentively listens to ideas,

concern, or objections• Validates concerns or

objections of others before stating his/her positions

• Does not insult positions of others

• Asks for assistance toward goals or objectives

• Negative Workplace Behaviors• Quick to dismiss or insult

ideas the he/she does not agree with

• Does not encourage teamwork or idea generation

• Expects others to follow without question

• Does not work to build concesus

Examples of Personal Influence in the Workplace

• Positive Workplace Behaviors:• Attentively listens to ideas,

concern, or objections• Validates concerns or

objections of others before stating his/her positions

• Does not insult positions of others

• Asks for assistance toward goals or objectives

• Negative Workplace Behaviors• Quick to dismiss or insult

ideas the he/she does not agree with

• Does not encourage teamwork or idea generation

• Expects others to follow without question

• Does not work to build consensus

Examples of Mastery of Vision in the Workplace

• Positive Workplace Behaviors:• Is self assured in career / life

direction• Accepts setbacks as

temporary obstacles• Attempts to learn from

mistakes• Sense of composure and

confidence in opinions• Focused attention

• Negative Workplace Behaviors• Constantly second guesses

career choices• Often will display lack of

direction in life choices• Jumps from one interest to

another• Will expect others to give

them answers to life decisions

Emotional Intelligence

VideosByron Stock and Associates

https://video.search.yahoo.com/yhs/search?p=On+Emotional+Intelligence&hspart=att&hsimp=yhs-att_001#action=view&id=53&vid=7586b2b9e313856317d84b235958803c

- EQ and Leadership

- https://video.search.yahoo.com/yhs/search?p=On+Emotional+Intelligence&hspart=att&hsimp=yhs-att_001#action=view&id=44&vid=9e005ba68cd1bb625ffe36582d5021d6 – EQ and the Workplace

Techniques to improve your EI

• Reduce your stress load – high levels of stress can overwhelm the mind and body getting in the way of reading situations• Realize when you are stressed• Identify your stress responses• Discover stress management techniques that fit

your life style• Practice stress reduction activities even when you

feel there is manageable stress

Techniques to improve your EI

• Become more emotionally aware of situations – Connecting with your emotions are paramount when raising your EQ• During emotional states, stop, take a breath and analyze your

emotions• Increase your empathy skills

• https://video.search.yahoo.com/yhs/search?p=On+Team+Hoyt&hspart=att&hsimp=yhs-att_001#id=38&vid=eab2ba1b71a4386fe407b25d8d419efb&action=view – Team Hoyt

• Are your emotions also tied to some physical sensations as well, ie. Stomach, chest, etc.

• Notice your facial expressions when feeling discrete emotions• Analyze situations and how you feel at the moment

Techniques to improve your EI

• Non-verbal communications – 80% of communication is non verbal• Focus on the other person. • Find out what motivates and saddens others• Look at facial expressions of others and tie it to

their emotions• Always make eye contact• Pay attention to non verbal cues, i.e. how they are

standing, the position of their arms, eyes, etc.• Listen to voice inflections and tone and pace of

the conversation

Techniques to improve your EI

• Use humor and play to deal with challenging situations• Take hardships to stride, move on and learn from

mistakes• Gently humor will allow you to say things that

might otherwise be uncomfortable• Become more creative and increase different

thinking styles and look for new ways to see things

• Laugh often and others will laugh with you• Laughter improves EQ

Techniques to improve your EI

• Resolve conflict Positively – Focus on trust building and long term relationships rather than the details of the conflict• Stay focused on the present – Do not hold onto

past arguments and bitter feelings• Forgive easily and quickly and move on• End conflicts that can be resolved• Follow up with those you resolve conflicts and

build new relationships• Believe in the strength of human relationships,

Life is too short!

Summary on EI

• Everyone can improve their EQ skills

• EI is imperative to leadership

• EI is mandatory to human relationships

• Starting on EI early in life has been shown to be effective in longitudinal studies of children

• Use an improvement technique today and see what EI can do for you

EI is in everyone !How smart (EI)

are you?

Questions ???????????

Thank you