Intelliflo - 'Change the game' Conference: Becoming more profitable

© Copyright Intelliflo Ltd.

Making your business more profitable Measuring and benchmarking return on investment

Hamish Purdey

June 2015

Delivering the power of web-based technology

Macro Overview

2

Intelliflo working with industry to refine advice processes

Response to Industry

3

IO response to industry requirements

Communities Portal

• May 2015 Launch

• Over 600 people engaged in first 30 days

• Single Sign On

• Engagement through leader boards – Prizes!

• >150 Ideas already

• Implementation

• Comment

4

Community engagement driving productivity and defining the forward roadmap

IO Insight Monthly Reporting

• Variety of metrics

• AUA

• Valuations

• Income Reconciliation

• Fee Types

• System Utilisation / Document Uploads

• Interaction with Service Desks

• Monthly PDF format report

• Interactive version coming

• Based on Tableau v9 technology

5

Key metrics to drive into customer management information cycle

Measuring ROI

• Independent research models

• Demonstrate the true value of adopting / utilising the firms software and or services

• Independent assessment of the ROI benefits related to the usage of IO

6

Independent assessment of the ROI benefits related to the usage of IO

Measuring ROI

• > 2,000 end users represented by the research model

• Research showed firms can extract between 100% 300% ROI inside 12 months

• Model now allows a firm to assess their operational effectiveness against some of the best performing businesses in the UK

• The ROI model focuses on the following key areas:- Breakpoints in the client engagement model and the cost impacts of inefficiency- Growing distribution cost effectively- Operational cost related to the service propositions (Postage, printing etc)- The cost of managing regulatory risk

• Adoption is key – and we want to help!

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Broad base of users represented – significant ROI benefits within 12 months

Enhancing ROI - Productivity• Regular Valuation Services

• 46 Providers supported – plus 3 more in July

• 26m+ Valuations on run rate annual basis

• BUT many millions of plans not configured

• Portal use in order to minimise client enquiries

• PFP 2.0 launch in the summer to further drive adoption

• Yodlee Integration

• Cost benefit – postage / printing

• Time saving – portal usage

8

Adoption of all elements of IO key to maximising ROI

Enhancing ROI - Productivity

• Income (fees and commission) capture and reconciliation

• 27+ providers supported / £650m+ matching annual run rate

• Research: “90+% time saving in income reconciliation post implementation of IO”

• Integrated Financial Planning flow

• Third Party Products

• Reports - Performance, Financial and Regulatory MI

• 120+ reports in the system

• 2.8mn reports generated annual run rate

• Research: “IO is worth the money just for the portfolio reports!”

9


Geographic Spread

1.8m active clients

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Enhancing ROI - Productivity

• Phone Integration with Magnetic North

• Major cloud based PBX player in UK market

• Cloud based call recording

• Press comment on possibility of call recording requirement

• Screen pop with client details

• Engage customer quicker

• Traditional or IP based telephony

• Usage based commercials

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Enhancing ROI - Revenue

• Differentiated service proposition

• Ability to charge appropriate fee levels

• Atomic unit of data correct for client value creation

• Facilitates adviser take on to maximise revenue

• Cost effective Adviser to Admin ratios

• Ability to attract new advisers with good quality technology workflow

12


Enhancing ROI - Risk

• Higher Risk Case Review

• Reduction in regulatory risk

• Rules based case trapping

• Organised file storage

• Minimise the time to support a regulatory review

• IO or Cloud provider support

• Total Cost – SaaS Provider

• Reduced IT cost / upgrades / security

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Sample outputs from the model

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1. Specific Examples ROI Ranges (3 Year)

2. Examining the twelve benefits

Client Payback (months)

3 year ROI NPV

Mid size firm 7.9 617% £326,000

Small firm 4.6 479% £26,000

Enterprise firm 9.9 238% £577,000

• Improve operational efficiency

• Maximise recurring revenue with right service model

Cost savings

Productivity improvements

Revenue gains

Outputs Executive level presentations

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Online ROI Taster Tool

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Online at www.intelliflo.com

Summary

• Passionate about the UK Advice Sector

• Aim to provide a best of breed service

• Evidence and quantify the benefits for our clients

• Continually working on growing our client service capability

• Call to Action

• Community

• ROI Consulting

• Account Management reporting

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For Intermediary use only – not for use with your clients.Zurich Intermediary Platform.

Benefits of IntegrationJune 2015

Ben Staniforth Platform Specialist

10/2015/30062015 Intelligent Office Presentation


This presentation is provided to you by Zurich Intermediary Group in your capacity as a financial services industry professional. It

must not be made available or copied or otherwise quoted or referred to in whole or in part in any way, including orally, to

any person without our express written permission, which we may, at our absolute discretion, grant or withhold or grant

subject to conditions, including conditions as to our responsibility.

We accept no duty or responsibility, and we disclaim all liability whether in contract, tort (including negligence) in respect of this material but this sentence does not exclude any liability

which by law cannot be excluded.

Important information


• Relationship between Zurich and Intelliflo

• Examples of further integration

• Benefits to you and your business

• Q&A

Agenda


No industry stands still

• Many adapt

• New technology, no matter how challenging

• Introduce new ideas

• Greater efficiency in our industry


The benefits of today’s integration


How two way integration can help you


Seamless integration


Enhancing your experience


Complimenting your business


Helping you assess risk


Assessing the Retirement Options


Benefits of today’s integration

• Simple, straightforward, powerful • Quick and efficient

– No re-keying – Can reduce errors– Enhances processes – reviews,

fund assessment

• No need for additional sign-ons• Analyse off platform assets

• 2 way integration– Research - existing holdings -

funds in line with CIP– Push funds into the platform– Increase simplicity of running

model portfolios

• Expand your services– Goal planners

• No extra costs– Clients or advisers


Zurich Intermediary Platform.

A better business experience.


Thank you for listeningImportant information

Telephone no. 0500 546 546.

We may monitor or record calls to improve service.

For use by professional financial advisers only. No other person should rely on, or act on any information in

this advertisement when making an investment decision. This advertisement has not been approved for use

with clients.

Any tax and legislation information is based on Zurich’s current understanding and may change in

the future

Sterling ISA Managers Limited provides the products that are available on the platform.

Zurich is a trading name of Sterling ISA Managers Limited. Sterling ISA Managers Limited is

registered in England and Wales under company number 02395416. Registered Office: The Grange, Bishops Cleeve, Cheltenham, GL52 8XX.

Protection is provided by Zurich Assurance Ltd. Zurich Assurance Ltd. Registered in England and Wales under company number 02456671. Registered Office: The Grange, Bishops Cleeve, Cheltenham, GL52 8XX.

Zurich Intermediary Group Limited. Registered in England and Wales under company

number 01909111. Registered Office: The Grange, Bishops Cleeve, Cheltenham, GL52 8XX.

Intelliflo - 'Change the game' Conference: Becoming more profitable

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Transcript of Intelliflo - 'Change the game' Conference: Becoming more profitable