intelitrac
34
i inteli trac
description
i. intelitrac. inTeLiTrAC. inTeLiTrAC. Create Ticket. New Customer. Main Menu. inTeLiTrAC. Save. Main Menu. inTeLiTrAC. New Ticket. Reset. Set Alarm. Cancel. Main Menu. inTeLiTrAC. New Ticket. Reset. Set Alarm. Cancel. Cancel. inTeLiTrAC. New Ticket. Reset. Set Alarm. - PowerPoint PPT Presentation
Transcript of intelitrac
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New Customer
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Name ABC Enterprises
Contact Person DEF XYZ
Phone (cell) 420-007-9211
Phone (home) N.A.
Phone (Office) 007-420-9211
Email [email protected]
Address 123, Abc ln., # 130, city, TX
Type o Business o Indiviual
inTeLiTrACNew Customer
SaveMain Menu Create
Ticket
inTeLiTrAC
Customer Name
Contact Person
Contact Number
Problem Scope
Service Date / Time
Problem Description
Hardware / Software required
Payment Rate oFixed oHourly
New Ticket
Main Menu
Set AlarmCancelReset
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.
Hardware / Software required System fan and CPU.
Payment Rate $50 .00 Fixed oHourly
New Ticket
Main Menu
Set AlarmCancelReset
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Come and troubleshoot.
Service Date / Time 12/12/2012 12:12 PM
Problem Description Xp 525eLaptop not turning on.
Hardware / Software required
Power adapterBattery pack.
Distance from Off. 12 miles
Payment Rate $50 .00 oFixed oHourly
New Ticket
CancelSet AlarmCancelReset
Date
Time
Clear OK
iintelitrac
Customer Name ABC Enterprises
Date: 12/12/2012 Time: 12:12 PM
Remind Again Reschedule
Service Call in 30 minutes
11:42 PM
OK
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Customer Name ABC Enterprises
Date: 12/12/2012 Time: 12:12 PM
Remind me again in
o 5 min o 10 min o 15 min
11:42 AM
Back
Customer Name ABC Enterprises
RescheduleDate: Time:
OK Back
11:42 PM
Customer Name ABC Enterprises
Date: 12/12/2012 Time: 12:12 PM
Time to leave for the ticket
OK Reschedule
12:12 PM
After 30 minutes
Customer Name ABC Enterprises
123, Abc ln., # 130, city, TX 11111Time to leave for the ticket
YES GPS NO
12:12 PM
Please enter your Current Location
House / Block #Street name
City StateGPS Back
12:12 PM
12:12 PM
ABC Enterprises
Please click intelitrac icon when you reach ABC Enterprises, which is
12 miles away from here and39 minutes is the total trip time
GPS OK
12:12 PM
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.
Hardware / Software required System fan and CPU.
Payment Rate $50 .00 Fixed oHourly
Current Ticket
Main Menu
OKCancel
Arrived
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
NOTES Stop Service Time
Current Ticket
Main Menu
Set AlarmCancelPhoto Video
inTeLiTrAC
ABC Enterprises
Mr. DEF XYZ
420-007-9211
Initial Complaint: Computer doesn’t turn on.
Date: 12/12/2012 Time: 12:12 PM
Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.
$50 .00 Fixed
Technician: MASAKSSBB (#001122)
Summary
Main Menu
E-mailCancelSign
inTeLiTrACCurrent Ticket
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Customer Signature
Technician Signature
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inTeLiTrACCurrent Ticket
ABC EnterprisesMr. DEF XYZ420-007-9211Initial Complaint: Computer doesn’t turn on.Date: 12/12/2012 Time: 12:12 PMLq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.$50 .00 FixedTechnician: MASAKSSBB (#001122)
Customer Technician Manager
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inTeLiTrACE-mail Summary
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December 2012
Monday Tuesday Wednesday Thursday Friday
1 2 3 4 5
8 9 10 11 12ABCnoon
15 16 17 18 19
22 23 24 25 26
29 30 31 1 2
Calendar
Outline Back
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.
Hardware / Software required System fan and CPU.
Payment Rate $50 .00 Fixed oHourly
Ticket Details
Main Menu
Set AlarmReset
Back
Dec Ticket Information StartTime
End Time
1
2
.
.
12 ABC Enterprises – Fan / Heating issue 12.12 N.A.
.
.
30
31
Calendar
Main Menu
Set AlarmReset
Back
inTeLiTrACAdd Email
Set AlarmCancelTake a photo
Back
iintelitrac
Save Back
iintelitrac
Saved Back
iintelitracSaved Back
Save Back
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Come and troubleshoot.
Service Date / Time 12/12/2012 12:12 PM
Problem Description Xp 525eLaptop not turning on.
Hardware / Software required
Power adapterBattery pack.
Distance from Off. 12 miles
Payment Rate $50 .00 oFixed oHourly
New Ticket
CancelSet AlarmCancelReset
Date 12/12/12
Time 11:00 AM
Clear OK
