Intekserv Software Development Services

INTEKSERV: An Introduction

INTEKSERV with its assorted team of highly skilled professionals, having industry experience to the

extent of 25+ years in the IT and ITeS service domains has a clear value proposition to offer to its

esteemed clients.

Headquartered at the IT hub of Kolkata City in India

and state-of-the art infrastructure and

software assignments with state-of

internet bandwidth, back-up systems and supporting software

leadership team and qualified resource pool coming from varied domains and technology verticals.

INTEKSERV also has a panel of expert c

services for complex assignments on case to case basis

INTEKSERV through its team of motivated

required services through its quality

INTEKSERV: Value Proposition

Experience in handling SMB and Enterprise projects

A strong ground level workforce with experienced management team and industry

associates and consultants

Strong and experienced panel of domain and technology specialists as consultants for

efficiently managing medium and large sized projects.

Expertise and competencies across various industry verticals and technology domains

Flexible and affordable pricing model

World-Class Service Delivery Model

Stringent Quality Processes. Going for ISO Certification process soon.

Focused approach and methodologies

Efficient Customer Service with minimal turnaround time

State of the art infrastructure with modern servers and workstations, internet

bandwidth and back-up systems.

Experience in Large Scale Consulting of IT and Software based services.

Service Portfolio: Software Development

with its assorted team of highly skilled professionals, having industry experience to the


at the IT hub of Kolkata City in India (Salt Lake), known for its talented resource pool

the art infrastructure and facilities, INTEKSERV has a modern facility for executing

of-the-art infrastructure and modern systems & servers, adequate

up systems and supporting software packages. It has an experienced


also has a panel of expert consultants & advisors from the IT industry that can provide

on case to case basis.

through its team of motivated workforce stands as a one-stop shop and delivers the

services through its quality-driven service delivery model.

Experience in handling SMB and Enterprise projects


associates and consultants


efficiently managing medium and large sized projects.


Flexible and affordable pricing model

Class Service Delivery Model

Stringent Quality Processes. Going for ISO Certification process soon.

Focused approach and methodologies

Efficient Customer Service with minimal turnaround time

he art infrastructure with modern servers and workstations, internet

up systems.

Experience in Large Scale Consulting of IT and Software based services.

1 Service Portfolio: Software Development

with its assorted team of highly skilled professionals, having industry experience to the


, known for its talented resource pool

has a modern facility for executing

systems & servers, adequate

. It has an experienced


onsultants & advisors from the IT industry that can provide

stop shop and delivers the




he art infrastructure with modern servers and workstations, internet

INTEKSERV: Software Services

INTEKSERV offers software services in the

Under SMB Service Domain

Web Design & Development Services

Web Application Development

Mobile Application Development

E-Commerce based solution development

Content Management System

Dedicated Resource Hiring in specialized

Classic ASP, CMS, Graphics/Web Design, etc

Under Enterprise Service Domain

Data Management Services (Data Migration, Data Masking & Security, Data Cleansing, Data

Conversion, Data Analytics etc.),

Technical Support & Helpdesk Services

E-Governance and IT Modernization Services

Enterprise Level IT & Software Consulting Services

Resource Augmentation Services

INTEKSERV: Technologies

Technologies under Web Development

Website Design & Development :

Web Application Development :


E-Commerce based solution development :

Open Cart, Magento, NOP Commerce, Our Own .NET E


services in the following areas:

omain

Design & Development Services

Web Application Development


Commerce based solution development

Content Management System

Dedicated Resource Hiring in specialized technologies like MS .Net, PHP/Open Source, Java,

Classic ASP, CMS, Graphics/Web Design, etc

Service Domain


Conversion, Data Analytics etc.),

al Support & Helpdesk Services

and IT Modernization Services

Enterprise Level IT & Software Consulting Services

Resource Augmentation Services

Web Development & Mobile Application:

Design & Development :- HTML5, J-Query , Parallax, CSS3, PS

Web Application Development :- PHP, PHP-Fox, .NET , Classic ASP

Mobile Application Development :- Android & I-Phone

Commerce based solution development :- WP Woo Commerce, WP eStore,

t, Magento, NOP Commerce, Our Own .NET E-Commerce framework.


technologies like MS .Net, PHP/Open Source, Java,


uery , Parallax, CSS3, PS

Fox, .NET , Classic ASP

WP Woo Commerce, WP eStore,

Commerce framework.

Content Management System :

Development, Drupal

PHP Frameworks :- CI, Cake

Payment Gateway Integration :

Stripe payment gateway integration

XML and JSON Web S

REST and Soap API

Facebook , Twitter, Linkedin , Google API integration

Our Domain expertise:

E-Commerce Development with BI

CRM with BI

Cloud/SaaS based Application development

Responsive Design

Word Press Plug In development/Core customization

Custom Application Development for Business

INTEKSERV: Resource Pool

INTEKSERV has an adequate pool of talented and experien

of functions as Project Director, Domain Experts

Architects, Technical/Team ,Leaders

Outstanding Designers (all levels) to name a few, with an average experience of more than 7/8

years. Apart from these teams, INTEKSERV

has rich experience of more than 25+

people from the IT and ITES industries and have rich experience

International markets. INTEKSERV is also backed by advice & inputs from industry renowned

specialists and consultants from top

INTEKSERV: Infrastructure

INTEKSERV has its State-of-the-Art Service

sq. feet of office space with latest Systems, High Internet Bandwidth, Back

Communication Mode. We are located at the IT

conducting all types of IT based services. We also have links to various ot


Content Management System :- WP with Customization and Plug In

Development, Drupal, Joomla

CI, Cake-PHP, Zend.

Payment Gateway Integration : - Authroize .net , CC Avenue, Google Checkout,

Stripe payment gateway integration

Services development , AWS

Facebook , Twitter, Linkedin , Google API integration

Commerce Development with BI

Cloud/SaaS based Application development

Responsive Design

Word Press Plug In development/Core customization

Custom Application Development for Business

pool of talented and experienced Human Resources that are comprised

Domain Experts, Business Analysts, Project Managers

Leaders, Senior Developers, Mid-Level and Junior Developers

to name a few, with an average experience of more than 7/8

INTEKSERV has a skilled and focused senior management team that

rich experience of more than 25+ years in this industry. Many of its leaders and co

industries and have rich experience over 25+ years in the Indian and

is also backed by advice & inputs from industry renowned

specialists and consultants from top-line organizations in India and abroad.

Art Service Delivery Centre at Kolkata City in India with almost

of office space with latest Systems, High Internet Bandwidth, Back-Up Systems and

Communication Mode. We are located at the IT-Hub of the city that has dedicated infrastructure for

conducting all types of IT based services. We also have links to various other bigger facilities in the


and Plug In

Authroize .net , CC Avenue, Google Checkout,

ced Human Resources that are comprised

Project Managers, Technical

Junior Developers and

to name a few, with an average experience of more than 7/8

has a skilled and focused senior management team that

years in this industry. Many of its leaders and consultants are

+ years in the Indian and

is also backed by advice & inputs from industry renowned

with almost 2500

Up Systems and

Hub of the city that has dedicated infrastructure for

her bigger facilities in the

neighbourhood and can always organize additional work

ramp up in large numbers for any big

INTEKSERV also has its Sales Presence at Singapore, the Asean Business Capital, and procures good

volume of business through its partner network at Singapore and adjoining countries. At Singapore,

it operates through its Sales Office and local partnership network.

INTEKSERV: Clientele

INTEKSERV has its clients across the globe primarily in the ASEAN region, part of Europe (Germany,

Netherlands, Sweden, UK), Middle East (Dubai), Australia and the USA.

in long-term relationship with its esteemed clients and wish to serve them for long.

operates largely through its partner organizations in these regions and procure businesses.

INTEKSERV currently is looking for many more

have few more long-term clienteles

INTEKSERV: Collaboration Process

The Responsibility Matrix that we

TASKS

Entire Presales Support

Overall Program Management

Offshore Project Management

Collection of components from

customer for design, development,

and requirement understanding

Design & Development of the new

system

Unit test environment preparation

and Unit Testing

Pilot Implementation at client site

and preparation for UAT

System test, UAT support and

acceptance

Final Project Documentation

Final Implementation

Final Acceptance and Closure

Training to end-users

2-4 Months warranty support

** INTEKSERV is flexible enough to follow any other suitable model as may be required by its clients/partners.


neighbourhood and can always organize additional work-place in case there is a requirement to

big assignment.

also has its Sales Presence at Singapore, the Asean Business Capital, and procures good


it operates through its Sales Office and local partnership network.

clients across the globe primarily in the ASEAN region, part of Europe (Germany,

Netherlands, Sweden, UK), Middle East (Dubai), Australia and the USA. INTEKSERV primarily believes

term relationship with its esteemed clients and wish to serve them for long. INTEKSERV


currently is looking for many more strategic partnerships across the globe and aspire to

clienteles in its bucket.

Collaboration Process

we mostly follow with our clients/partners:

INTEKSERV

CLIENT/PARTNER

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follow any other suitable model as may be required by its clients/partners.


place in case there is a requirement to

also has its Sales Presence at Singapore, the Asean Business Capital, and procures good


clients across the globe primarily in the ASEAN region, part of Europe (Germany,

primarily believes

INTEKSERV also


across the globe and aspire to

/PARTNER

follow any other suitable model as may be required by its clients/partners.

Issue Response Matrix:

This will differ on case-to-case basis and will be decided jointly with client on mutual concurrence.

Client would need to provide some optimum time to resolve any such issue. This will again vary from

case to case.

A basic/standard SLA Matrix has been

Again, this can be modified as per client’s need

model.

Issue

Severity/Complexity

First

Response

Time

Low Within 24

hours

Medium Within 12

hours

High Within 4

hours

Escalation Management that we mostly follow

INTEKSERV

Level 1

Level 2

Level 3

Level 4

Developer

Team Leader – Project

Manager

Head of Software Services

CEO


case basis and will be decided jointly with client on mutual concurrence.


A basic/standard SLA Matrix has been provided below for the support activities, just as a guideline

Again, this can be modified as per client’s need and would also change for dedicated resource hiring

First

Response

Time

First Response

Mode

Resolution

Mode

Resolution

Time

Within 24

hours

Email/Skype/Phone-

Call

Email/Skype To be

analyzed

decided.

Within 12

hours

Email/Phone-

call/Skype

Email/Phone-

call/Skype

To be

analyzed

decided.

Within 4

hours

Email/Phone-

call/Skype

Email/Phone-

call/Skype

To be

analyzed

decided.

that we mostly follow (flexible):

CLIENT

Similar Role/Level

Project Project Manager (or similar)

Head of Software Services Similar Role/Level

Client Business Head


case basis and will be decided jointly with client on mutual concurrence.


, just as a guideline.

and would also change for dedicated resource hiring

Resolution

Time

To be

analyzed

and

decided.

To be

analyzed

and

decided.

To be

analyzed

and

decided.

INTEKSERV: Service Delivery Model

INTEKSERV provides its services through flexible

• Offshore Model

• Offshore-Onsite M

• Fully Onsite Model

Every such model is strongly empowered by

timely delivery schedules. INTEKSERV

aiming to get certified soon for ISO 9001:2008.

INTEKSERV mostly works from its offshore development centre in India. But if required, the

resources can be deployed at onsite for executing and implem

INTEKSERV’s flexible Service Delivery Model mostly revolves around its people, processes

and technologies.

INTEKSERV: Virtual Tour of our Kolkata SDC

We would be happy to hear from you:


Service Delivery Model

provides its services through flexible Service Delivery Models. These are:

Onsite Model

Fully Onsite Model

Every such model is strongly empowered by INTEKSERV’s Quality Assurance procedures and

INTEKSERV is currently adhering to formal Quality Procedures and

aiming to get certified soon for ISO 9001:2008.

mostly works from its offshore development centre in India. But if required, the

resources can be deployed at onsite for executing and implementing its services.

flexible Service Delivery Model mostly revolves around its people, processes

INTEKSERV: Virtual Tour of our Kolkata SDC

would be happy to hear from you:


These are:

Quality Assurance procedures and

is currently adhering to formal Quality Procedures and

mostly works from its offshore development centre in India. But if required, the

enting its services.

flexible Service Delivery Model mostly revolves around its people, processes

India Office

HB 279, Sector 3, Salt Lake,

Kolkata 700106, West Bengal

India

Singapore Office

61 UBI Road 1, Oxley Bizhub,

#01-91 Singapore 408727

Mail: [email protected]

Technology/Pre-Sales - Service & Support

Mail: [email protected]; [email protected]

Hand Phone: +91 98304 02932; Skype

Sales Inquiries:

Mail: [email protected]

Hand Phone: +91 9830156068 Skype ID:

Get in Touch (for all your generic/business inquiries)

Skype ID: Sam_Intekserv , patdasgupta, voiceofraj

WhatsApp ID: +91 98303 22266 (Rajdeep);

Gmail ID: [email protected]

CEO: [email protected]

S.R. INTEKSERV CONSULTANTS PVT LTD


[email protected]

Support:

[email protected]

Skype ID: sujaysaha20

[email protected]

Skype ID: Sam_Intekserv or patdasgupta

generic/business inquiries):

Sam_Intekserv , patdasgupta, voiceofraj

+91 98303 22266 (Rajdeep); +91 98304 02932 (Sujay)

[email protected]; +91 98303 22266; Skype ID: voiceofraj

GROUP COMPANIES

INTEKSERV

S.R. INTEKSERV CONSULTANTS PVT LTD

www.intekservgroup.com


Intekserv Software Development Services

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