`Integrating TechAccelerating Your Business.

Existing tech is redefining business operations,

making it more customer-oriented.

3XGrowth in Hybrid

Cloud Adoption by

enterprises

86%of consumers are

willing to pay more

for an upgraded

experience

$96BnUCaaS Market size

is forecast to reach

USD 96.0 billion

by 2023

51.8%of all internet traffic

comes from bots

Business Voice Assistants

84%of companies expect to

increase their focus on

customer experience

TODAY,

Refined by technology.

Adoption of Cloud

Disruptive Digital initiatives

Richer User Experience

UCaaS

Tight mobile integration

Time to market efficiency

Business Voice Assistants

SOUGHT TODAY

Source: Gartner Forecast 2017-18

Emerging tech will be disruptive. Delivering

experiences on the customer’s fingertips will be vital.

TOMORROW,defined by innovation.

AI Foundation

Intelligent Apps and Analytics

Intelligent Things

Digital Twin

Cloud to the Edge

Conversational Platforms

Immersive Experience

Cyber Security

SOUGHT TOMORROW

2018Battles for

smartphone-based

AR and MR to heat

up in 2018

12.9%Expected growth rate

in Unified messaging

during 2016-2022

21BnConnected sensors

and endpoints by

2020, digital twins

will exist for billions

of things

92%of companies have

experienced commercial consequences due to

data breach

$23BnExpected reach of

business intelligence

and analytics market

by 2020

Source: Gartner Forecast 2017-18

I.T. has evolved,

as the catalyst for business impact. A gap however exists.

BusinessesIn need of solutions RELEVANT to

their technology landscape

Technologies

Disruptive and evolving

IT / ITeS

BFSI

Retail

Hospitality

Manufacturing

The Divide

Biometrics

Digital

Robotics

AI

3D Printing

All that talk about

digital disruption

What happens afterwards?

All that buzz about Cyber

Security

How does one come about it?

We all know that businesses

need emerging tech

Who knows how to get it?

Everyone agrees on the

need for New Networking

Infrastructure and SDN

How to get it implemented?

Ample concerns over

new age data threats

How to secure your enterprise against them?

QUESTIONSthat pose themselves on

the verge of tech &

tomorrow.

``

The trusted go-to technology solution

integrator to architect, deploy, manage and

secure your IT environment through

customized solutions and services that

accelerate your business.

AGC

`

Optimize

Operating Costs

SPEEDAHEAD WITH

AGC

Integrating Tech.

Accelerating Business.

Increase Market

Penetration

Ensure Organizational Risk

and Compliance Adherence

Accelerate

Revenue Growth

Deliver Return

on Technology

Investments

Improve

Operational Efficiencies

`

AGC INTEGRATES,

accelerates and augments businesses. And this let’s

you concentrate on your core operations.

GOING GLOCAL

Knowing what works

where. Global thinking…

local linking.

TECH INTEGRATIONBest of technology

solutions to enable richer

customer experiences.

BUSINESS ACCELERATION

by managing the entire IT

infrastructure.

BETTER

ENGAGEMENTS

Solutions that help clients

engage better and stay

connected.

ENHANCE & EXCEED

Evolution of technology

landscapes to help clients

amplify their objectives.

ORCHESTRATIONEnable future success by

the symphony of emerging

tech and business needs

aligned to business

objectives.

TRUE EVOLUTION

Of customer journeys

through digital-centric

interactions.

QUICK RESPONSE

Highly qualified skill-sets

available 24/7 globally.

IN THEMIDDLE EAST

Revolutionising through

UC and AI solutions

IN INDIA

By being a leader in the

Enterprise

Communication space

for over 3 decades

IN AFRICA

By spearheading IT

management with

newfound customer-

centricity.

IN US & CANADA

Addressing evolving,

new markets through

emerging tech.

GLOBAL TO GLOCAL.

IN AUSTRALIA & NEW ZEALAND

By enabling a culture of

true digital

transformation.

Demographies and the difference

made by AGC.

IN ASEAN

By enabling better

experiences and

empowering customer’s

customer.

GLOBAL CUSTOMER FOOTPRINT.

Across 6 continents and 30+ countries

CUSTOMER ORGANIZATIONIMPERATIVES.

Revenue Growth

Superior Customer Service

Business Efficiency

CEO CFO CIO CDO CISO

Risk & Compliance

Cost Reduction

Cash Flows

Investment

Protection

ROTI

Rapid Deployment

Consumer

Experiences

Digital Transformation

Initiatives

Influencers

Cyber Security

Regulatory

Compliance

Security

Architecture

Profitable Growth • Customer Experience • Compliance • Operational Efficiencies

AGC’s3R APPROACH.

The Roadmap to

Technology Integration.

Understanding industry

landscape, gauging

business futures,

securing it and aligning

the relevant technology

from global leaders.

RELEVANCE

Deep relationships with

our technology players,

directed towards helping

our customer succeed.

RELATIONSHIPS

30+ years of dedicated

efforts towards

delivering objective

results aligned to the

larger customer

organization, but driven

by technology.

RESULTS

CUSTOMER ORGANISATIONREQUIREMENTS.

`

SERVICES.

For DigitalEnablement

For yourAudio-visual and

Multimedia Integration

Guardian

Support

Services

Professional

Services

G-SoC

N-SoC

Managed

Services

For the Securityof your systems

For yourInfrastructure

SOLUTIONS.

`

SERVICES.

Digital Transformationand Applications

Unified Communications

Guardian

Support

Services

Professional

Services

G-SoC

N-SoC

Managed

Services

Cyber SecurityCYBER-i

Data Centreand Edge IT

SOLUTIONSFOR YOU.

With every solution,

AGC adds value and

innovation.

Combining communications to

amplify UX and CX

CYBER-i redefining security

softwares to fortify businessesHarnessing emerging tech to

enable true transformation

UNIFIEDCOMMUNICATIONS

CYBER SECURITYCYBER-

Reinforcing infrastructure to

enhance network performance

DATA CENTREAND EDGE IT

DIGITALTRANSFORMATIONAND APPLICATIONS

`

i

UNIFIEDCOMMUNICATIONS.

Combining communications

to amplify UX and CX.

IP Communications

We specialize in solving new

generation communication

needs of your Enterprise

Digital MultimediaIntegration

User analysis, design network analysis,

audio-visual integration, and video

conferencing infrastructure deployment

Contact Centers

Voice – inbound / outbound,

self-service solutions, multimedia

management, video-based contact

centers, CRM integrations

Collaborations

AGC enables a converged Audio / Video

environment through collaborative and

interactive tools to create conference

rooms, board rooms, training rooms, virtual

classrooms and multipurpose halls

Redefining security softwares

to fortify businesses.

CYBER-i. GOVERNANCE RISK &COMPLIANCESECURITY ASSESSMENT &

MANAGEMENT

THREAT MANAGEMENTSOLUTION

USER & ENTITYBEHAVIOR ANALYTICS

(UEBA)

DATA CENTRE &EDGE IT.

Reinforcing infrastructure to

enhance network performance.

HYPER CONVERGED INFRASTRUCTURE (HCI)

PRIVATE

CLOUD

SDN

MOBILITY

Harnessing emerging tech to enable

true transformation.

DIGITAL TRANSFORMATION & APPLICATIONS

Automation

Customer Experience

Customer Engagement &

Loyalty

• CX measurement

• NPS analytics

• Customer Effort Score

Operational

Efficiency• Gamifications, WFM

Customer Journey

• Interaction Analytics• Contact Centers

• Omni Channel

• Self-service

• Voice Biometrics

• RPA

• Artificial Intelligence

• Desktop automation

• Chat and Speech bots

`

Tech support to enable process

harmony

GUARDIAN SUPPORT SERVICES

Analyzing your IT landscape to make

your enterprise future-ready

PROFESSIONAL SERVICES

Reimagining networking to

ensure borderless workflow

G-SoCN-SoC

Ensuring system efficiency to

accelerate business

MANAGED SERVICES

SERVICES SOLIDIFYING THE SOLUTIONS.

Ensuring business connectivity.

AGC Services

Reactive Value Added Services

Preventive

ServiceProactive

GUARDIAN SUPPORT SERVICES.Tech support to enable process harmony.

PROFESSIONALSERVICES.

Analyzing your IT landscape

to make your enterprise

future-ready.

CONSULTING DEPLOYMENT

TECHNOLOGYLANDSCAPE

REVIEW

DESIGN

TECHNOLOGYUPGRADES

CUSTOMIZATION AUDIT

Maintaining high availability by

proactive monitoring of IT

infrastructure

aMONITOR

Support and administration of IT

infrastructure

aMANAGE

GReimagining networking to

ensure borderless workflow.

Security Operations Centre

Network Operations Centre

MANAGED SUPPORT SERVICES.Ensuring system efficiency to

accelerate business.

CLOUDCOMPUTING SERVICES

ENTERPRISE SERVICE

MANAGEMENT

INTEGRATED MANAGEMENT DATA CENTRE SERVICES

Designservices

Transition Services

Operational services

Improvement Services

• Customer Experience Center (CECs)

• Global Network Operation Centres (G-NOC)

• Global Security Operations Centre(G-SOC)

• Across Mumbai, India and Dallas, Texas

• ISO/IEC 9001:2008 and 27001:2013 certified

• SOC2 Type 1 Certified

• Certified manpower and expertise across technologies and services

• Equipped with delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts

• Excellence Award for AGC Networks by Institute of Economic Studies (IES)

Fully Operational Centres

Champions

Certifications

BE EST ASSURED.

AGC is equipped, certified and

driven towards the customer

organization.

RB

STRONG RELATIONSHIPWITH THE ECOSYSTEM.Partnering with the best for delivering the best.

STRONG RELATIONSHIPWITH THE ECOSYSTEM.And some more…Partnering with the best to deliver the best.

THE CUSTOMER ECOSYSTEM.Extending across domains and boundaries.

THE CUSTOMER ECOSYSTEM.And a few more across domains.

THE CUSTOMER ECOSYSTEM.And a few more from Black Box Corporation

OUR CREDIBILITY.

Is best answered by

our clients.

Thanks, AGC team for completing the

Avaya IP office solution integration with

technicolor-Bangalore facility. A big thank

you for all the team who were involved

directly or indirectly from AGC team to

make this happen.

- Technicolor

The level of service and dedication which your

engineers have shown is commendable. We

expect the same level of service in times to come.

Very well done AGC Team for timely action.

- Schneider Electric

OUR CREDIBILITY.

Is best answered by

our clients.

CASE STUDIES.

ENABLING EXCEPTIONAL HOSPITALITY

AGC augmented user experience for Asia’s

largest group of hotels.

AGC enabled customers to gain real-time experience of the chat application or simply place

a request for a callback. This functionality has been integrated across multiple properties of

our customers. Building a seamless “Click to Chat and Web-call-back” functionality for

guests. AGC-enabled interactive chat functionality helped the client to catapult sales, and

boost conversions. Analytics derived from the solution helped the client to provide

exceptional experience to customers.

Augmenting user experience for Asia’s largest group of hotels.

THE CLIENT

Asia’s leading group of hotels with revenues over INR 19 billion and

having a chain of 125 hotels and resorts in India & overseas,

headquartered in Mumbai.

THE CHALLENGE

Re-launching a new interactive website with channels for real-

time customer engagement.

THE SOLUTION

Building a seamless “Click to Chat and Web-call-back” functionality for guests. The solution

proposed is a cloud-based offering from AGC.

THE OUTCOME

• Click to chat• Customer fills in basic information such as Name & Reason for contact • Request is routed to first available agent• Agent reviews the basic information filled by the customer, their GPS location

(if enabled by customer) and initiates the chat.

• Post completion of chat; Agent disposes request in their backend system

WEB CALL BACK

• Option to be called back immediately on schedule time • Customer fills their details, contact number and date/time to be called back • System routes the request to available agents, routing is done based on

customer requested date and time

• Agent previews call back request, then dials out to customer to connect

THE

BENEFIT

• The digital channel has helped customer to improve sales, customer booking conversions on Chat and in resolving queries etc. • Chat conversations are conserved for analytics to provide customer insights such as, What they enquire, Geo Location, Sentiments,

How they perceive the Brand.

• This Chat functionality is also Mobile enabled (Responsive)

`

3 DECADES.of integration, innovation

and customization.CUSTOMERS

4500+CERTIFICATIONS

1100+AWARDS

29+

COUNTRIES

30+

INDUSTRY

VERTICALS

08+

GLOBAL PARTNERS

30+

THE JOURNEY SO FAR.

1994

Appointed

AT&T’s SI In

India

Where the

evolution began

Incepted as

Tata Telecom

Ltd

1986 1996

The

Partnership

for Progress

AT&T carves out Lucent

Technologies.

Lucent spins off Enterprise business as

Avaya.

Tata-Avaya JV takes shape

2004

Avaya to AGC

Avaya buys TTL

stake, forms

Avaya Global

Connect

2010

Rechristened and

Reimagined

Renamed as AGC Networks

Ltd.

Acquired by Essar

2011

AGC goes

global

Expansions into

North America

& MEA

2014

AGC amplifies

Customer centricity

through M3 approach

- Multi Solutions

- Multi Alliances

- Multi Geos

Expanding Global

Presence

AGC Networks

completes

acquisition of Black

Box Corporation

2019

EXPERIENCE.AGC’s New Generation Technology Integration.

LET’S CONNECT

+91 22 6661 7300 / 7400 +91 22 6704 5888

info@agcnetworks.com

www.agcnetworks.com