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Integrated Billing & Payments Channels Strategies and Benefits at Fusion 2014 ( #IFOFusion2014 )
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Strategies & Benefits of Integrating Billing and Payment Channels Tim Schieffer, Director of Product Management – Payment Solutions @SchiefferTim Dave Fields, Product Manager – Payment Solutions @DaveFields10 1 #IFOFusion2014
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Transcript of Integrated Billing & Payments Channels Strategies and Benefits at Fusion 2014 ( #IFOFusion2014 )
Strategies & Benefits of Integrating Billing and Payment Channels
Tim Schieffer, Director of Product Management – Payment Solutions @SchiefferTim
Dave Fields, Product Manager – Payment Solutions @DaveFields10
1#IFOFusion2014
economicenvironment
employment
price & competitionstate/local
regulation
data security
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Biller Challenges
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Biller Challenges
Biller Challenges
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Biller Challenges
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Biller Challenges
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• Managing the customer experience
• Best practices in managing multiple payment processes– Traditional paper-based
– Electronic-based
– Mobile-based
• Pain points to avoid
• Reporting considerations
Integrating Billing and Payment Channels
7#IFOFusion2014
• Information across different methods is consistent and shared across all systems
• Customer controls their bill-viewing and payment experience
Truly Integrated Billing Solution
Billing delivered to the end customer via
the presentation method they want
AND
the ability to pay bills via the
payment method they want!
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Truly Integrated Billing Solution
#IFOFusion2014
Billing file
PRESENTMENT Integrated Solution Provider
Truly Integrated Billing Solution
#IFOFusion2014
Billing file Remittance file
Integrated Solution Provider
Truly Integrated Billing Solution
FUNDS
PAYMENTS
PRESENTMENT
#IFOFusion2014
Billing file Remittance file
Truly Integrated Billing Solution
FUNDS
PAYMENTS
Integrated Solution Provider
PRESENTMENT Integrated Solution Provider
#IFOFusion2014
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Truly Integrated Billing Solution
13#IFOFusion2014
Next Steps• Evaluate and understand the needs and motivators of
your customers
• Align integrated solution strategy with customer needs– How would you integrate?
– What are the impacts on the business and end customers?
• Evaluate all options– Size and scope of the overall effort
• Complete business case/plan and outline key measurable items
14#IFOFusion2014
Q&A Session
15#IFOFusion2014
Dave FieldsProduct Manager of Payment SolutionsCDS Global, Inc.
[email protected]@DaveFields10
Tim SchiefferDirector of Product Management Payment SolutionsCDS Global, Inc.
@SchiefferTim
16#IFOFusion2014
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