intelligent communication

Who We Are….

Telephony and Communications

Solutions

More then 120 customers

Presence in 13 Latin America

Countries and the Caribbean

Millions of interactions

handled daily

World-Class Customer Service

Team

In a few words what we do us is…

…assist our partners in offering the best experience to their customers in each and every conversation and through any channel. All this with a single software platform.

4  

Unified Contact is an All-in-One Solution

for the Unified Management

of Contact Centers.

MULTIPLE CHANNELS, UNIQUE SOLUTION

§  Inbound & Outbound §  VoIP & TDM §  Full Featured PBX (Replaces or Integrates with your current PBX) §  Hard phones, Soft phones §  Intelligent call routing at a lower cost §  Voicemail §  Virtual Hold: call back for Abandoned/Dropped calls

Voice Interaction - ACD

Features

§  Automating the administration of incoming and outgoing calls §  Dynamic and Personalized menus according to customer requirements §  Simplified Workflow Design by using "Drag & Drop" §  Interactive Voice Recognition (ASR and TTS) §  Access to Any Data Source

IVR

§  Incoming and outgoing SMS §  Bulk SMS campaigns. §  Personalized Messages that are integrated to the IVR System §  On Demand Outgoing SMS from the IVR System

SMS

Features

§  Web Click to Call: §  The Customer may call an agent from your Company’s Website

§  Web Call Back: §  The Customer leaves their phone on the website and an agent will contact

the Customer

WEB

§  Web Chat: The Customer has the ability to chat with an agent

§  Chat between agents and supervisor.

CHAT - IM

Features

§  Voice Broadcast §  System Dialer with pre recorded messages and IVR workflows

§  Power Dialer §  System Dialer for your campaigns to optimize time and effort

DIALER

System Users

User: Agent

Main features and benefits for AGENTS: •  Agent 100% web enabled that gives agents

the tools for productivity, no matter if they are working in the headquarters, in a branch or at home.

•  Notification center •  Management of states (pauses, breaks, and

more). •  Call recording full or on demand. •  Custom campaigns.

Demo uContact Agent http://bit.ly/16TvHhE

User: Supervisor

Main features and benefits for SUPERVISORS: •  Real-time monitoring.

•  Listen: spy, coaching, barge •  Dynamic configuration of dashboards. •  Reports of control. •  Online alerts, via email and SMS. •  Recording for: Audio, Screen and Keyboard •  Module for quality management.

Demo uContact Supervisor: http://bit.ly/16TvaMD

User: Administrator

Main features and benefits for ADMINISTRATORS: •  Unified Management.

•  Agents. •  Carriers. •  Campaigns.

•  Reports. •  Business Intelligence. •  Security. •  Audios.

•  Dial Plan.

Demo uContact Administrator: http://bit.ly/1du3dRM

uContact Tools

Key Features: •  Create communication workflow

dinamically.

•  Drag & Drop.

•  Use intuitive for non-technical users.

Tools: uContact Designer

Key features:  •  Creating screens and workflow custom

information capture.

•  Extremely easy to use, without having to learn any proprietary language.

•  Integrated 100% with uContact Agent allowing events such as pop-up on incoming calls, dial contacts directly from a button on the form, managing outbound campaigns based on the form.

•  Statistical reports and operational information generated.

Tools: uContact Forms

Key features:

•  Complete set of pre-designed reports.

•  Powerful tool for creating reports.

•  Reports communications combined with system information management.

Tools: uContact Reports

Business Solutions

Allows you to optimize your sales force with a single solution for managing the customers. In a consolidated screen, we present a complete view of the customer and the ability to contact them on the best channel.

Telemarketing

Business Solutions

Allow the Contact Center full integration with your core business. Maximize alternative channels of communication with an IVR for phone banking, SMS notifications, Web Chat and Web Click to Call from the Home Banking, among others.

Financial Institutions

Make the management of collections and recoveries integrated with our solution specially designed to automate the collection process. Optimize contact rates with debtors through SMS notifications and prerecorded messages.

Collections

Surveys and interviews are fully automated through our platform, including alternative channels to reach your target audience. Perform automated surveys through our automatic dialers with pre-recorded messages and IVR.

Market Research

Business Solutions

Our solution allows you to comprehensively managing agendas, for fixing appointments or meetings. The system can automatically generate the prior notifications to the scheduled meetings.

Agenda

Our platform allows an unified view of your customers interactions. Improve the times and response rates through a fully integrated solution.

Customer Care

Business Solutions

uContact Only one solution for multiple channels

Competition

Voice and data on harmony, easy integration with CRM, ERP, etc.

High flexibility, natural growth

No hidden costs, no hardware or proprietary software required

Simple user experience

Specific solutions difficult to interconnect

Complex and costly integration.

Rigid and static systems.

Hidden costs of operating system, database and proprietary hardware.

Complex graphic interfaces that increase system learning curve

High cost of support and upgrades

Pay for a solution Pay for a brand

Reduced support costs

Some differential advantages:

www.integraccs.com

INTEGRA CCS

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