Int In House Service Excel Training Design A Program

McKinley Solutions © 2008

In-House Service Excellence Training

Designing a Training ProgramAn Introduction


Designing a Training Program

Designing a training program using the ADDIE Model of Instructional Design:

Analyze ~ Design ~ Develop ~~Implement ~ Evaluate

Transfer of TrainingConcepts/ Myths and Mis-Understandings



ADDIE Design Model

Analyze Design Develop Implement Evaluate



AnalyzeIdentify: the learning need; goals &

objectives; the audience’s needs; existing knowledge; other

Consider: the learning environment; any constraints; delivery options; timeline



DesignOutline how to reach instructional goals

Describe audience, learning stylesWrite objectives, test items

Select delivery systemDetermine sequence of instruction



DevelopGenerate lesson plans and

materialsDevelop instruction, media and

supporting documentation



ImplementDelivery in classroom, lab, on computer

Purpose-effective and efficient delivery to …

1. promote the students' understanding of material

2. support the students' mastery of objectives3. ensure transfer of knowledge to the job



Evaluate



What about “transfer”?

Research indicates most of the investment in traditional training and development is

wasted - most knowledge and skills gained in training (as much as 80%) is not

fully applied on the job



Inhibitors to Transfer of Training

• Organizational climate factors, • Training design factors,

• Individual learner characteristics,• Training delivery factors




Organizational climate factorsTraining design factors




• Individual learner characteristics

• Training delivery factors.



Maximizing Transfer of Training

• Only provide when analysis identifies a performance gap which is a lack of S/K

• Provide resources, incentives and support• Only train those who will be able to apply it



Maximizing Transfer of Training

• Prepare trainees for training and post-training support

• Create effective training• Ensure post training support


References & Recommendations

Many of the concepts and principles of training transfer are adapted from publications by Stolovitch and Keeps. Other information was adapted from the work of Marguerite Foxon, Florida State University.Information about the ADDIE Instructional Design Model is readily available on the Internet.

Int In House Service Excel Training Design A Program

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