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Insurers’ Market Repository Update July 2009

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IMR: The need for change

This is a large, vital piece of Market Infrastructure

• Hardware sized for 1,000 users and 60,000 new claims a year

• Growth has clearly exceeded the designed capacity

Month J an Feb Mar Apr May J un

Name Business days > 21 20 22 20 19 22Pages

Total per Business day > 586,768 581,832 604,324 611,643 702,840 738,921

DRI Messages

Total per Business day > 13,171 12,725 12,929 13,308 13,625 23,555

Users

Increase per month > 82 -81 112 82 38 99

Documents

3,422,284Total per Business day > 18,309 17,766 18,217 19,126 18,742 19,246

6,739,800

518,210

5,960,294 6,316,389

5,732 5,651

11,636,638 13,295,123 12,232,860 16,256,272

276,586

13,353,958

5,763

5,176,999 5,577,783

258,876254,504 284,430 266,158

Number of Registered Users (Users with a login to the repository)

Volumes of Document stored

12,322,134

4,821,675

Volumes of messages and pages served (Numbers reflect the number of

hits, rather than pages served)

5,845 5,883 5,982

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IMR2 requirements were conceived

Big – planned capacity growth to meet demand

Speedy – improved Service Levels

Resilient - no single points of failure & enhanced DR

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This translated into

New Hardware

• New data centre

• Hardware, storage and networks replaced

New Software

• Core Repository software upgraded

• Appearance of screens changed

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New hardware

• 70 new servers

• 19 kilometres of copper cable

• 7 environments

• 77 switches & routers

• 14 firewalls

• 8 databases

• 1 Global site selector

A complex undertaking

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New Software Every screen was changed and had to be tested along with all

functions

This required extensive (and occasionally painful!) testing involving the following organisations

Thank You

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Market Delivery

On Time

IMR P2 Jul 09 On time IMR P2 Jul 09 On time

ECF6A May07 On timeECF6A May07 On time

A&SR2 Aug07 On timeA&SR2 Aug07 On time

ECF6B Aug07 On timeECF6B Aug07 On time

ECFIUA Nov07 On timeECFIUA Nov07 On time

A&SR3 Nov07 On timeA&SR3 Nov07 On time

A&SR4 May08 On timeA&SR4 May08 On time

ECF7A May08 On timeECF7A May08 On time

ECF7B Nov08 On timeECF7B Nov08 On time

IMR P1 Oct08 On timeIMR P1 Oct08 On time

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Some issues

Two outages in the first week

Online system 2 hours Monday, DRI 8 hours Tuesday

Viewing and uploading of documents

Large claims files, ACL issue

Desktop Issues

Browser cache, cookies, Proxies and firewalls

Functionality

Small number of functional issues to be addressed

PerformanceAnecdotal evidence suggests this is improved

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What’s next?

IMR Security Model Nov 09

MTBC, MTMC, Confidential Terms, TPA, Conflict of Interest

eAccounts Release 1 Nov 09

non-fundamental messaging, autoload to core systems

2009

2010

eAccounts Release 2 Q2

acceptance of fundamental-level submissions and rollout of a central Accounting Splits service

ECF2 Q1 / Q2Document File Viewer, Claims Workflow Triggers, Claims Performance, Claims Workflow Service, Claims Agreement Screens