Institute I Q Quarterly - Career Connections · Institute I Q Quarterly T. Neil Morrison, BA ......
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ISSN 1703-9851 Institute Quarterly IQ T. Neil Morrison, BA (Hons) Chair of the Board of Governors Entrepreneur in Action Our New Chair There is much debate today about whether entrepreneurs are born or made. Certainly, some people are not entrepreneurs; others, such as our new Chair, surely are. Most recently as President and CEO of HUB International HKMB/Ontario and now as Executive Vice President, Operations, of HUB International Limited, T. Neil Morrison, BA (Hons), has throughout his career been an entrepreneur in action. Neil was born and raised in Montreal, Quebec. In winter, he immersed himself in hockey, playing, coaching, and refereeing all through his early years. Summers were spent at a cottage in the Laurentians. An entrepreneur from the start, he also held two paper routes, which he shared with his brother in alternating weeks. Neil received his education at Lower Canada College and then went on to Queen’s University in Kingston, Ontario, where he completed an honours degree in economics. Like many, Neil happened into insurance by accident. He had had no definite career plans in university, and jobs were scarce when he graduated in 1986. But his then-girlfriend’s father, an executive with Continental Corp. in New York, arranged an interview for Neil with Continental in Toronto. Beginning as a commercial underwriter, he soon moved to Ottawa as a field representative and then, less than a year later, returned to Toronto to become a unit manager. In 1990, Neil joined insurance brokers Guthrie, Keilty, Bickerstaff as a commercial lines producer. His entrepreneurial instinct asserted itself with the opportunity, after Mr. Bickerstaff’s retirement, to become one of the owners of a new venture. In 1994, borrowing to finance his shares, Neil joined four partners to create Keilty, Muntz and Beatty (KMB). And then he got to work. Over the next four years, the new venture more than doubled its revenues. In 1998, with the purchase of Hunter Rowell & Co., “KMB” became “HKMB,” and the merged firm went on to triple its revenues over the next five years. In 2007, HKMB acquired the Toronto and Vancouver offices of Canadian brokerage Morris & Mackenzie, Inc. A year later, HKMB combined with HUB Vol. 2, No. 31 For the Members of the Insurance Institute - Canada Winter 2014–2015 continued on page 2 WHAT’S INSIDE… Institute Quarterly is published by The Insurance Institute of Canada 18 King Street East, 6th Floor Toronto, Ontario M5C 1C4 (t) 416-362-8586 (f ) 416-362-4239 Editor: Walter A. Braddock, BComm (Hons), FCIP Institute Offers an Executive-Level Education 2 2014/2015 Board of Governors 3 Career Connections Update 4 Scholarship Recipients for 2014 4 CIP Society Update 5 Pay Your Dues, Get Your Grades! 5 At the Speed of Thought: Computer-Based Exams (CBE) 6 Ask the Institute 6 Instructor Certification Program: A Certified Success 7 Convocation Ceremonies 7 Feed the Minds of Youth 8
Transcript of Institute I Q Quarterly - Career Connections · Institute I Q Quarterly T. Neil Morrison, BA ......
ISSN 1703-9851
Institute QuarterlyIQ
T. Neil Morrison, BA (Hons)Chair of the Board of Governors
Entrepreneur in ActionOur New Chair
There is much debate today about whetherentrepreneurs are born or made. Certainly,some people are not entrepreneurs; others,such as our new Chair, surely are. Mostrecently as President and CEO of HUBInternational HKMB/Ontario and now asExecutive Vice President, Operations, ofHUB International Limited, T. Neil Morrison,BA (Hons), has throughout his career beenan entrepreneur in action.
Neil was born and raised in Montreal,Quebec. In winter, he immersed himself inhockey, playing, coaching, and refereeing allthrough his early years. Summers were
spent at a cottage in the Laurentians. Anentrepreneur from the start, he also heldtwo paper routes, which he shared with hisbrother in alternating weeks. Neil receivedhis education at Lower Canada College andthen went on to Queen’s University inKingston, Ontario, where he completed anhonours degree in economics.
Like many, Neil happened into insurance byaccident. He had had no definite career plansin university, and jobs were scarce when hegraduated in 1986. But his then-girlfriend’sfather, an executive with Continental Corp.in New York, arranged an interview for Neilwith Continental in Toronto. Beginning as acommercial underwriter, he soon moved toOttawa as a field representative and then,less than a year later, returned to Toronto tobecome a unit manager.
In 1990, Neil joined insurance brokersGuthrie, Keilty, Bickerstaff as a commerciallines producer. His entrepreneurial instinctasserted itself with the opportunity, afterMr. Bickerstaff’s retirement, to become oneof the owners of a new venture. In 1994,borrowing to finance his shares, Neil joinedfour partners to create Keilty, Muntz andBeatty (KMB). And then he got to work.
Over the next four years, the new venturemore than doubled its revenues. In 1998,with the purchase of Hunter Rowell & Co.,“KMB” became “HKMB,” and the merged firmwent on to triple its revenues over the nextfive years. In 2007, HKMB acquired theToronto and Vancouver offices of Canadianbrokerage Morris & Mackenzie, Inc. A yearlater, HKMB combined with HUB
Vol. 2, No. 31 For the Members of the Insurance Institute - Canada Winter 2014–2015
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continued on page 2
WHAT’S INSIDE…
Institute Quarterly is published byThe Insurance Institute of Canada18 King Street East, 6th FloorToronto, Ontario M5C 1C4(t) 416-362-8586 (f ) 416-362-4239Editor: Walter A. Braddock, BComm (Hons), FCIP
Institute Offers anExecutive-Level Education 2
2014/2015 Board of Governors 3
Career Connections Update 4
Scholarship Recipientsfor 2014 4
CIP Society Update 5
Pay Your Dues,Get Your Grades! 5
At the Speed of Thought:Computer-Based Exams (CBE) 6
Ask the Institute 6
Instructor CertificationProgram: A Certified Success 7
Convocation Ceremonies 7
Feed the Minds of Youth 8
Feed the Minds of Youth Institute Offers an Executive-Level Education
focuses on helping p&c insurance organizations educate their senior-level recruits.“The program allows organizations to realize the full leadership potential of boardmembers and executives earlier in the orientation process,” said Peter Hohman,President and CEO of The Insurance Institute of Canada.
The Institute has also been very active in developing the leadership potential offuture p&c industry leaders and executives through its Fellow Chartered InsuranceProfessional (FCIP) designation program. Redesigned in 2010, the online, six-courseFCIP Program focuses on leadership skills and incorporates the strategic insights ofindustry executives to create a comprehensive business education with a p&c focus.Inaugural graduates of the new-track FCIP in 2014 said the program prepared themfor key issues facing p&c insurance companies today.
“The FCIP Program provides you with timely, relevant information that enables you toimprove your skills and uniquely prepares you to sit at the executive table of yourcompany,” said Anna McCrindell, Vice President of Commercial Insurance Solutions atGore Mutual Insurance Company in Cambridge, Ontario. “It just made me muchmore of a confident insurance person, more aware of industry issues. As well, it reallygot me to think about leadership, as opposed to management, and enabled me tolearn about and to hone my leadership skills.”
Check the Institute website at www.insuranceinstitute.ca > CIP & FCIP Designations >FCIP to hear 2014 FCIP grads talk about the program and at CIP & FCIP Designations> FCIP > Assess Your Readiness to check your readiness to take the FCIP Program.
Ask the Institute
the questions you might ask your colleagues about the Institute’s programs and putsthem in one convenient location. Many of the answers in “Ask the Institute” include alink to more in-depth explanation of the topic.
In this first stage, “Ask the Institute” focuses on questions typically raised by currentand potential students. We’ve also included videos of actual students and membersresponding to some of the questions from their own perspective.
Visit “Ask the Institute” at www.insuranceinstitute.ca/ask, and click on the centre iconof the page if you would like more information on any of these popular questions orif you have a question that isn’t included.
Already the feedback for this new initiative has been overwhelmingly positive,indicating that “Ask the Institute” is a valuable and relevant tool for all our members—newcomers and seasoned professionals alike.
Insurance Institute Event CelebratesBeing 12 Years Young!
The 12th annual Feed the Minds ofYouth event was held Wednesday,November 5, 2014, as part of theLearning Partnership’s “Take Our Kids toWork Day.”
Across the country, grade 9 studentsheaded to work with a parent orguardian to get a glimpse of what theirwork entails and a taste of a career in theinsurance industry.
With the Insurance Institute’s Feed theMinds of Youth lunchtime event,students have the opportunity to learnabout insurance industry roles throughpresentations by guest speakers(ambassadors), by viewing the InsuranceCareer Video, and by participating ingames and activities.
This event provides approximately 750students with an interactive andengaging introduction to the multitudeof career options in our industry. Thestudents walked away with a CareerConnections kit, a leadership notebookas a gift, and a richer awareness ofinsurance and its role in our society.
Industry employers benefitted fromeither a lunchtime event to enrich theday for students and parents or an“event-in-a-box” package of resources tofacilitate their own in-house sessions,day-long job shadowing, or workplacetours for students.
For more information about CareerConnections initiatives, please visit theCareer Connections website atwww.career-connections.info.
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Entrepreneur in Action: Our New Chair
International Limited to become HUBInternational HKMB, and Neil became theHUB executive responsible for Ontario,one of HUB’s largest operations, as wellas HUB’s businesses in Brazil and PuertoRico. At the start of 2014, he joined HUB’sExecutive Management Team asExecutive Vice President, Operations.
Neil’s relationship with the InsuranceInstitute began almost with his career inthe industry, when Continental’s then-CEO, Bill Ward, would personally ensurethat his technical staff, including thenewly hired, worked towards the AIIC(now CIP) designation. At HUB, Neilstrongly supports continuing educationand is pleased to note that continuingeducation is not a requirement butrather an incentive for his staff. Today,Neil is proud to number among hiscolleagues 76 with CIP designations and21 with the FCIP designation. He looksforward to congratulating several moreHUB graduates at convocationceremonies this fall and winter, as well asencouraging close to 90 more of hiscolleagues now pursuing a CIP or anFCIP designation.
As our new Chair, Neil is proud torepresent the brokerage community andhopes to underscore the mutuallybeneficial role that brokers play in theindustry’s support of continuingeducation for its members. The Institute,says Neil, remains, as it always has been,robust, relevant, and necessary. At HUB,even colleagues who have attained abroker designation are encouraged topursue the CIP designation. As Chair, Neilhopes to enhance that collaborationbetween broker associations and theInstitute. He would also like to avoidoverlap and duplication of effort and sohopes to identify areas of mutual interestand ambition.
Neil is actively involved in the insurancecommunity not only in Canada but inthe United States and worldwide. He ispast Chairman of the Worldwide BrokerNetwork (WBN), an integrated insuranceservices network that helps place andservice global insurance programs formulti-national companies. And he is thefirst Canadian to be elected to the Boardof Directors of the Council of InsuranceAgents and Brokers, with headquarters inWashington, DC. Neil also supports the
community at large, having chaired theToronto and Western HospitalFoundation’s Legacy Golf Tournamentand served on the Boards of JuniorAchievement and the Insurance PoliticalAction Committee in Ontario.
Neil’s work entails a lot of travel—indeed,he’s a little embarrassed by all the airmiles he’s accumulated! Still, despite thedemanding, international character of hisrole with HUB and his extensivecommunity involvement, Neil is first andforemost a family man. Neil and his wifePrudence are proud parents of five sonsaged 14–21. With his wife’s family to visitin Australia and one son now finishinghigh school there, Neil has yet morereason to continue adding air miles!
We are fortunate that so seasoned anexecutive will dedicate a portion of hisdemanding schedule to lead the InsuranceInstitute over the coming year.
Congratulations, Neil, and welcomeaboard!
The Insurance Institute of Canada andproperty and casualty insurance industryexecutives know that education does notstop at the C-suite door.
Canadian business professionals rankleadership as the most importantexecutive competency—and, accordingto a recent poll, the subject area most inneed of executive education support. Inresponse, the Institute and p&c industryleaders have been working together tomeet the professional developmentneeds of the industry’s executives, boardmembers, and management professionals.
Now, the Institute offers P&C Insurance:Essentials for Executives, an in-depthprogram that gives executives recruitedfrom outside the industry a deeperunderstanding of senior-level insuranceconcepts, as well as recent issues and
trends in the p&c industry. This nationalprogram was held at the SchulichExecutive Education Centre in Toronto onNovember 12, 2014, as part of thebroader P&C Insurance Essentials program,which includes P&C Insurance: Essentialsfor Board Members.
P&C Insurance Essentials is a timelyprofessional development opportunity.Canada’s solvency regulator, the Office ofthe Superintendent of FinancialInstitutions (OSFI), is currently stressingthe role of directors’ and executives’ skills,knowledge, and competencies in goodcorporate governance.
In its revised Corporate GovernanceGuideline of January 2013, OSFI notedthat strong corporate governance isessential to the safety and soundness ofCanada’s financial institutions:
“Relevant financial industry and riskmanagement expertise are keycompetencies for the FRFI [federallyregulated financial institution] Board.There should be reasonablerepresentation of these skills at the Boardand Board Committee levels.”
OSFI’s Guideline adds that boards shouldhave a skills and competency evaluationprocess, which should be reviewedannually and updated by the appropriateboard committee: “Directors should seekinternal or external educationopportunities in order to fullyunderstand the risks undertaken by theFRFI, as well as developments incorporate and risk governance practices.”
One such opportunity is the Institute’sP&C Insurance Essentials program, which
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Instructor Certification Program: A Certified Success
continued from page 1 The Instructor Certification Program (ICP) saw a successful launch in 2013–14, withthe delivery of several of its courses and major components. Over 100 instructorspursued its various programs and completed courses in adult learning theory,instructional design, and evaluation. The fall session is now under way with twocohorts completing the final two courses and a new group beginning the program.
Overall, the impression is that instructors are enjoying the program. This proves thatinstructors enjoy learning as much as their students.
Last year’s launch also saw the creation of a new governance structure. The NationalCommittee of Teaching Excellence (NCTE) includes graduates from the first officialICP cohort who want to give back to the instructor community by mentoring andsupporting future instructors as they move through the program. These graduatesare some of the more experienced instructors from across the country. They alsocomprise the two teams that helped assemble the curriculum or assess theprogram’s overall learning experience. The success of the ICP can be attributed to thegreat efforts of the NCTE behind the scenes.
The NCTE consists of the following instructors:
Monica Cain David SorensenKen Clahane Carol Duffy Greta Dearing Mike Risi Christine Senior Rose Tomlinson
John McNeil, ICP Program Manager, said of the NCTE, “I have never worked with sucha dedicated and passionate group of volunteers! This group is the backbone of theprogram.”
The NCTE’s role is to mentor new instructors in the ICP. This is done in online sessionsthat allow instructors to speak to instructors who have completed the program andare applying what they learned in their classrooms. The mentor sessions also allowNCTE members to share their best practices with CIP instructors from across thecountry. Greta Dearing had this to say:
“Connecting with other instructors across the country has been a highlight of myinvolvement with the NCTE. To discuss training approaches, share tips on quiz andexam creation, brainstorm on classroom management—invaluable!”
In addition to the mentor sessions, the NCTE also helps mark the final practicumevaluations submitted by learners. Evaluations include lesson plans, course outlines,and mid-term exams. In marking these evaluations, the NCTE members ensure that thesubmissions meet a national benchmark and also provide invaluable feedback to theinstructors. This part of the NCTE’s role is extremely important, as the Institute plans toinclude the evaluations in a repository for instructors to help make their role easier.
Fully 100% of NCTE members enjoyed their experience. Monica Cain had this to say:
“There is the pride and satisfaction of seeing many more instructors enhance andincrease their understanding of learning and teaching. Well beyond this and from apersonal growth perspective, I gain insight and knowledge from the new anddifferent viewpoints and the questions of current participants. This gaining andsharing of information is unique to this program and keeps me continually involved.”
The accomplishments of the ICP and the NCTE can be attributed to the successfulworking relationship between the Institute and its instructor faculty.
Convocation Ceremonies
The season of awards dinners andluncheons is well under way. Ourgraduates have worked long and hardfor their designations. They deserve ourfull recognition. Mark your calendar andtake part in a special occasion. Let'ssupport our local graduates!
East Quebec
Saturday, January 10, 2015, dinner, atthe Fairmont Château Frontenac inQuebec City
West Quebec
Wednesday, March 25, 2015, dinner, atLe Centre Sheraton Montreal Hotel inMontreal
Ontario
Kawartha/Durham ChapterFriday, February 6, 2015, lunch, at theAjax Convention Centre in Ajax
Greater Toronto AreaThursday, January 22, 2015, eveningfunction, at the Metro TorontoConvention Centre in Toronto
Hamilton/Niagara ChapterWednesday, February 18, 2015, dinner,at Michelangelo’s Events andConference Centre in Hamilton
Conestoga ChapterThursday, February 26, 2015, lunch, atthe Waterloo Inn in Waterloo
Congratulations to all graduates,including those who have alreadyreceived their certificates.
Institute Offers an Executive-Level Education
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At the Speed of Thought: Computer-Based Exams (CBE)
The Insurance Institute of Canada isworking towards the gradual introductionof computer-based exams for CharteredInsurance Professional (CIP) and GeneralInsurance Essentials (GIE) courses over atwo-year period, beginning with theDecember 2015 exam session. Currently,all exams remain paper-based.
Computer-based exam (CBE) testing iscurrently under way. Speed is a centralbenefit reported by CIP students whoparticipated in the CBE testing conductedin July 2014.
“You are trying to write as fast as you arethinking, and that’s where I think there is abenefit of doing the exam on a computer,”said CIP student Carly Buchanan, whoparticipated in the July testing. “Quite afew people nowadays are used to typingall day. You are a lot faster typing thanyou are writing, so you can keep up withyour train of thought.”
CBE shaved time off from the usual timespent writing paper exams, reportedseveral CIP students who participated inthe July CBE testing.
Completing a computer-based test examwas “way faster” than finishing a paperexam, CIP student Brett Logan said. “Youare given the same amount of time for theCBE exam as for the paper-based exam,which is nice, because then you can actuallyuse that time to go back and review youranswers. If you’re not sure of somethingand you want to just move forward, it’s alot easier to go back afterwards becauseof the time you have left.”
Editing exam answers on a computer isnot only fast but clean.
During a three-hour paper exam, “youjust write everything down and it startsto look like a chicken-scratch on yourpaper,” said CIP student AlexandraPolianskaia. But CBE is “good for reviewingpurposes,” she said. “You can see theanswer you just wrote. You can read itbetter. It’s easier to edit and deletesomething. It’s easier to go back to theanswers. And it just makes sense.”
CBE also makes sense for the non-linearthinkers among us. It’s a commonexperience to have a “Eureka” momentduring an exam in which you rememberan answer to one question while you areworking on another. CBE has a featurethat “flags” questions for followup,allowing students to toggle back andforth on the screen to answer questionsout of sequence.
It also keeps track of unansweredquestions. “With the paper exam, you canthink you’ve answered everything andthen, when you walk out of the exam,you talk to other people and realize, ‘Oh, Ididn’t even answer that question,’” saidCIP student Kylie Pemberton. “WhereasCBE essentially keeps track of what you’ve
answered and what you haven’tanswered. And it makes sure you’veanswered everything before you leave.”
CIP students praised the timing feature intest versions of the CBE. No more tryingto find the clock on the wall behind youto see how much time you have left.
“That time piece was really good, just tokeep me aware of where I was in myexam,” said Logan. “It showed how manyquestions you had coming forward andlittle tabs at the bottom to show youwhere you were. I could see whether Iwas 50% done, or I was only 10% done soI had better hurry up. It gave me a goodway to gauge my time. It just made theoverall process more efficient, I found.”
CBE’s speed advantage does not endwhen the exam does. Students willreceive their results sooner—in less thanhalf the time it currently takes for studentswho are writing paper-based exams toreceive them. CIP students who testedCBE in July said this would help them planaround which courses to take and when.
Computer-based exams will be scheduledthree times each year, in April, July, andDecember. Each exam period will consistof a three-week window, giving studentsthe ability to organize their exam schedulesaround their busy work schedules.
CBE exams will be written at proctoredexam centres. Sites will have a securecomputer setup, including screenprotection and locked-down browsers.
For updates and further information, visitour website at www.insuranceinstitute.ca> CIP & FCIP Designations > CIP >Examinations > Computer-Based Exams.
2014/2015 Board of Governors
Chair: *T. Neil Morrison, BA(Hons) (HUB International Limited)
Deputy Chair: *J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D (Pembridge and Pafco Insurance Companies)
Vice Chair—Membership-at-Large: *Jean-François Blais, FCAS, FCIA (Intact Insurance)
Past Chair: *Silvy Wright, BA(Hons), CA (Northbridge Financial Corporation)
Regional Vice Chairs: *Chantal Gagnon, MBA, FPAA (Intact Assurances) (Quebec)* Glenda Ouellette, BA, MBA, FCIP (Insurance Corporation of British Columbia) (Western Provinces)* Pat Van Bakel, BA, CIP (Crawford & Company (Canada) Inc.) (Ontario)* Darrel Coates, CIP, CRM (South Eastern Mutual Insurance Company) (Atlantic Provinces)
The chairs of the standing committees in 2014/2015 will be the following:
Executive Committee: * J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D (Pembridge and Pafco Insurance Companies)
Academic Division: * Michael Wills, FCIP (Eagle Underwriting Group Inc.)
Professionals’ Division: * Julie Pingree, BA, CIP (RSA Canada)
* = Executive Committee members
The balance of the Board of Governors comprises representatives of local institutes and chapters:
from Newfoundland and Labrador: Steve McQueen, BBA, CIP (Burns & Wilcox Canada)Robert Byrne, BComm, CIP, CD (Public Utilities Board)
from Prince Edward Island: Kathy Stewart, CIP (Hyndman & Company)
from Nova Scotia: Moira Murphy, FCIP (Intact Insurance)Paul Croft, CIP (Aon Reed Stenhouse)
from New Brunswick: Everett Porter, CIP (Wawanesa Insurance)Helen Smith, CIP (The Co-operators)
from Quebec: Simon Charbonneau, FPAA, CRM (Chubb du Canada, compagnie d’assurances)François Jean, CIP, CRM (Forum Risk and Insurance)
from Ontario: Tim Shauf, BA, CIP (The Commonwell Mutual Insurance Group)Tom Reikman, MBA, HBSc, CIP (Economical Insurance)Arlene Byrnes, BA, CIP (Intact Insurance)Brent Hackett, FCIP, CIOP, EGA (Crawford and Company (Canada) Inc.)Tom Pooler, FCIP, CRM (Erie Mutual Insurance)Elaine Porter, CIP (Bryson & Associates Insurance Brokers Ltd.)Corinne McIntosh, CIP, CRM (ENCON Group Inc.)Suni Simpson-Calvert, CIP
from Manitoba: Barbra Kania, FCIP (Aviva Canada)Ian Frost, FCIP (Wawanesa Mutual Insurance)
from Saskatchewan: Mike Hordichuk, CIP (Harvard Western Insurance)Crystal Syrenne, CIP (The Co-operators)
from Southern Alberta: Mark Rouleau, FCIP, CRM (Aviva Canada)Nathalie Wright, CIP (The Co-operators)
from Northern Alberta: George Klassen, FCIP, CRM (The City of St. Albert)Troy Bourassa, MBA, CIP (Alberta Motor Association Insurance Company)
from British Columbia: Mark Francis, FCIP, ACS (Insurance Corporation of British Columbia)Jennifer Perry, CHRP, CPM (HUB International Insurance Brokers)Wayne Coates, BA, CIP (Insurance Corporation of British Columbia)
Again this year, your Board of Governors comprises members from all parts of the country and all sectors of the industry; it wouldbe difficult to imagine a more representative group.
Recognize the governors who represent you and let them know of any comments you may have about the Institute’s programs.Members must be active in a membership association. We need to hear from you!
CBE to Be Piloted in C66
A computer-based exam (CBE) pilotwill run in July 2015 for studentsregistered in the CIP C66 courseFinancial Service Essentials—Part 1.
Students registering for the coursewill be able to take advantage of thebenefits of writing a computer-basedexam. In the accompanying article,find out what early testers are sayingabout CBE.
Ask the Institute
We are very excitedto announce a newinitiative called “Askthe Institute.”
Because the Institute cares about yourlearning experience and success in our
programs, this new source of informationfor students, members, and industryprofessionals answers your mostfrequently asked questions. Filled with“need-to-know” material in eight popularcategories, this resource will help youget ahead in your career and stay there.
More than just a technical FAQ, theseinteractions are conversational andfriendly in tone. “Ask the Institute” doesnot replace the detailed informationavailable elsewhere on our website;instead, it provides a quick reference to
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CIP Society Update
2014 National Leadership AwardPresentations
This year marks the sixth year of theNational Leadership Awards, a uniqueprogram that celebrates outstandingachievement in Canada’s property andcasualty insurance industry. This September,the 2014 leaders were announced.
“On behalf of the CIP Society NationalCouncil, I am very proud to recognize thisyear’s three honourees,” said Julie Pingree,Chair of the CIP Society National Council.“I want to thank all nominators foridentifying and promoting outstandingleadership in our industry and for enablingus to continue to shine a spotlight ondeserving members. This year’s leadersare relentless champions who work onbehalf of their organizations, theircommunities, and the industry at large.They are natural leaders who lead byexample and motivate and inspire thepeople around them.”
The CIP Society is pleased to announcethe following honourees:
Established LeaderJohanne Lépine, FPAAAon Reed Stenhouse Inc.Executive Vice President and LeaderEastern CanadaMontreal, QCAward Ceremony: Johanne will bepresented with her award at the IADQ-Montreal convocation to be held onMarch 25, 2015.
Established LeaderLynn Oldfield, MBA, CRM, FCIPAIG CanadaPresident and Chief Executive OfficerToronto, ON
Award Ceremony: Lynn will be presentedwith her award at the IIO-GTA convocationto be held on January 22, 2015.
Emerging Leader Adrian Osti, BComm, FCIP, CTDP, CRMNorthbridge Financial CorporationManager, Learning and DevelopmentToronto, ONAward Ceremony: Adrian will be presentedwith his award at the IIO-GTA convocationto be held on January 22, 2015.
The 2014 honourees will be inducted intothe CIP Society Leadership Circle at theappropriate local institute convocations inJanuary and March 2015. We invitemembers to attend the ceremonies tosupport our leaders for the presentationof the awards.
For more information on our NationalLeadership Awards and the nominationprocess, please visit the National LeadershipAwards section of the Insurance Institutewebsite at www.insuranceinstitute.ca/cipsociety/national-leadership-awards.
Mentoring Advantage
Mentoring has become an increasinglyimportant topic for the industry. TheInstitute’s own demographic researchshows that a large number of matureworkers are expected to retire within thenext decade. Mentoring providesemployers the opportunity to tap intotheir own pool of experiencedprofessionals in an effort to facilitate thetransfer of knowledge, ethics, andprofessionalism to less experiencedworkers. In this way, mentoring can bean important tool for retention,professional development, andsuccession planning for the industry.
While some employers have alreadyestablished formal mentoring programs,many others are looking for support. Inaddition, many self-identified mentorsand mentees are ready to engage ininformal mentoring relationships—butdon’t know where to start.
Last year, the CIP Society put together atask force to discuss mentoring and howwe can help our industry create more andbetter mentoring relationships, bothformally and informally. With the help ofthe task force and a consultant, the CIPSociety has developed a comprehensiveresource and tool kit for three mainaudiences: the organization, the mentor,and the mentee. The resources and toolswill help establish new mentoringrelationships and improve existing ones.While at this time it is not the Society’sintent to offer a matching system for theindustry, we are confident that thematerial developed will help bothorganizations and individuals establisheffective mentoring relationships.
The mentoring resources and tools will bemade available via a new websitescheduled to launch late this fall and willbe promoted via the Society’s e-newsletterand all Institute publications. Whetheryou’re a mentor or mentee, or working inHR, the site will bring you a wealth ofinformation specific to mentoring in theinsurance industry. In addition, a sectioncalled “Experience Speaks” will give youthe opportunity to share and discuss yourmentoring experiences to help youengage with the community on thisimportant topic.
Career Connections Update
As high school, college, and universitystudents across the country headed backto school this September, so, too, didCareer Connections and the over 350ambassadors involved with the program.Thanks to insurance professionals actingas industry ambassadors, we werepromoting careers in insurance at morethan 40 events during our fallpromotional campaign.
As one of our ambassadors says: “Goinginto various schools to give presentationsis extremely rewarding. I hope that, bysharing my career experience andinsurance knowledge, it may enrich theminds of others.”
From career fairs in the east at theUniversity of New Brunswick andMemorial University to the west coast,where we are generating interest ininsurance careers at the University ofVictoria, Simon Fraser University, andUBC, Career Connections covers thecountry, helping youth and careerseekers find their place in insurance.
One of the largest events, the OntarioUniversity Fair, which took placeSeptember 19–21, involved about 24ambassadors and staff introducing
insurance careers to potentially morethan 70,000 high school students,parents, and teachers.
Not only do we participate in generalcareer fairs, but Career Connections alsohosts insurance-specific events for post-secondary and career-changeraudiences. We are particularly pleased tohave hosted career fairs in Calgary andEdmonton—especially given theworkforce issues in Alberta—enablingover 370 career changers, internationallyeducated professionals, and post-secondary graduates the opportunity tolearn about the industry and meet withsix to twelve industry employers.
As Diana Caldi, HR recruiter, says: “Wehave participated in a number of careerevents hosted by Career Connections.These events are great, as they aretargeted to an audience that has alreadyidentified an interest in pursuing aninsurance career. I have hired manycandidates from these events and amalways eager to add them to myrecruitment calendar.”
The fall also brought connections withteachers as a part of our annual outreachat conferences and events targeted at
over 1000 educators with specialties ingeography, guidance/career studies,science, and business.
Alongside the face-to-face career events,we also have re-energized the CareerConnections job site. If you’re hiring, it’sthe place to post. If you’re searching, it’sthe place to find. If you’d like to referfamily or friends, it’s fitting—44% ofthose who work in the industry foundtheir first job in the industry through adirect referral by a friend or familymember (see the Institute’s demographicresearch report).
The fall campaign also celebrates 10years of Career Connections as a divisionof the Insurance Institute. Curious abouthow the program has evolved? Checkout our latest annual report card atwww.career-connections.info/reportcardto see the results of our 2013–14outreach and the first 10 years of CareerConnections. You can also visit ourwebsite to learn more about ourupcoming events, becoming anambassador, and our messaging.
Scholarship Recipients for 2014
We are pleased to announce therecipients of this year’s Insurance Institutescholarships: the Lloyd King Scholarships,the John E. Lowes Insurance EducationFund, and the Toronto Insurance ConferenceScholarships. Each of these programsserves to financially support studentswhile they fulfill their educational pursuits.
The board of trustees, chaired by WayneBriggs, FCIP, CRM, of ACE Canada, choseexceptional recipients for the ScholarshipPrograms. The 2014 award recipients areas follows:
Lloyd King Scholarships(Atlantic Provinces)
Robyn Byrne, University of TorontoBradley Ducey, Memorial University ofNewfoundland
John E. Lowes Insurance Education Fund(Ontario)
Dayna DeBoer, Fanshawe CollegeCeline Eroler, Wilfrid Laurier UniversityMike Kalcic, Conestoga CollegeCaesar Martini, Conestoga College
Toronto Insurance Conference(Canada-wide)
Carolyn Kosturik, Queen’s UniversityDaniella Laferriere, Queen’s UniversityNeelam Vyas, Wilfrid Laurier University
Congratulations to these recipients andto the many scholarship applicants.
The continuing high calibre of thestudents and their demonstrated paths topromising careers ensure that the annual
selection process is a challenging one. Weencourage them, and other students whomeet the criteria, to apply in 2015.
The John E. Lowes Insurance EducationFund would like to thank MSA ResearchInc. for contributing two college-levelscholarships and the Quarter Centuryclub on behalf of the late Doug Hurlbutfor one college-level scholarship. Yourlocal chapters have also contributed tothe fund through generous donationsand participation in various events andseminars.
To learn more about the ScholarshipPrograms, please visit our website atwww.insuranceinstitute.ca/scholarships.
Pay Your Dues, Get Your Grades!
Many students are not aware that theymust pay their annual local institutemembership fees to obtain their finalgrades. Students with unpaidmemberships who go to our website fortheir grades or student records will findthey have no access to them. If you areunsure whether your membership is
current, go to www.insuranceinstitute.ca,then click “Login” and follow theinstructions. Once logged in, select “myProfile” from the top menu and then “MyMembership Information” from the left-hand menu. If your membership fee hasbeen paid, you should see an expiry dateof May 31, 2015 (or later). To see your
grades, click “Education,” followed by “MyAcademic Record.” If your membershipfee has not been paid, click“Purchase/Renew Membership” to renewyour membership for the current year.Don’t be disappointed—remember torenew your membership each year.
4 5
CIP Society Update
2014 National Leadership AwardPresentations
This year marks the sixth year of theNational Leadership Awards, a uniqueprogram that celebrates outstandingachievement in Canada’s property andcasualty insurance industry. This September,the 2014 leaders were announced.
“On behalf of the CIP Society NationalCouncil, I am very proud to recognize thisyear’s three honourees,” said Julie Pingree,Chair of the CIP Society National Council.“I want to thank all nominators foridentifying and promoting outstandingleadership in our industry and for enablingus to continue to shine a spotlight ondeserving members. This year’s leadersare relentless champions who work onbehalf of their organizations, theircommunities, and the industry at large.They are natural leaders who lead byexample and motivate and inspire thepeople around them.”
The CIP Society is pleased to announcethe following honourees:
Established LeaderJohanne Lépine, FPAAAon Reed Stenhouse Inc.Executive Vice President and LeaderEastern CanadaMontreal, QCAward Ceremony: Johanne will bepresented with her award at the IADQ-Montreal convocation to be held onMarch 25, 2015.
Established LeaderLynn Oldfield, MBA, CRM, FCIPAIG CanadaPresident and Chief Executive OfficerToronto, ON
Award Ceremony: Lynn will be presentedwith her award at the IIO-GTA convocationto be held on January 22, 2015.
Emerging Leader Adrian Osti, BComm, FCIP, CTDP, CRMNorthbridge Financial CorporationManager, Learning and DevelopmentToronto, ONAward Ceremony: Adrian will be presentedwith his award at the IIO-GTA convocationto be held on January 22, 2015.
The 2014 honourees will be inducted intothe CIP Society Leadership Circle at theappropriate local institute convocations inJanuary and March 2015. We invitemembers to attend the ceremonies tosupport our leaders for the presentationof the awards.
For more information on our NationalLeadership Awards and the nominationprocess, please visit the National LeadershipAwards section of the Insurance Institutewebsite at www.insuranceinstitute.ca/cipsociety/national-leadership-awards.
Mentoring Advantage
Mentoring has become an increasinglyimportant topic for the industry. TheInstitute’s own demographic researchshows that a large number of matureworkers are expected to retire within thenext decade. Mentoring providesemployers the opportunity to tap intotheir own pool of experiencedprofessionals in an effort to facilitate thetransfer of knowledge, ethics, andprofessionalism to less experiencedworkers. In this way, mentoring can bean important tool for retention,professional development, andsuccession planning for the industry.
While some employers have alreadyestablished formal mentoring programs,many others are looking for support. Inaddition, many self-identified mentorsand mentees are ready to engage ininformal mentoring relationships—butdon’t know where to start.
Last year, the CIP Society put together atask force to discuss mentoring and howwe can help our industry create more andbetter mentoring relationships, bothformally and informally. With the help ofthe task force and a consultant, the CIPSociety has developed a comprehensiveresource and tool kit for three mainaudiences: the organization, the mentor,and the mentee. The resources and toolswill help establish new mentoringrelationships and improve existing ones.While at this time it is not the Society’sintent to offer a matching system for theindustry, we are confident that thematerial developed will help bothorganizations and individuals establisheffective mentoring relationships.
The mentoring resources and tools will bemade available via a new websitescheduled to launch late this fall and willbe promoted via the Society’s e-newsletterand all Institute publications. Whetheryou’re a mentor or mentee, or working inHR, the site will bring you a wealth ofinformation specific to mentoring in theinsurance industry. In addition, a sectioncalled “Experience Speaks” will give youthe opportunity to share and discuss yourmentoring experiences to help youengage with the community on thisimportant topic.
Career Connections Update
As high school, college, and universitystudents across the country headed backto school this September, so, too, didCareer Connections and the over 350ambassadors involved with the program.Thanks to insurance professionals actingas industry ambassadors, we werepromoting careers in insurance at morethan 40 events during our fallpromotional campaign.
As one of our ambassadors says: “Goinginto various schools to give presentationsis extremely rewarding. I hope that, bysharing my career experience andinsurance knowledge, it may enrich theminds of others.”
From career fairs in the east at theUniversity of New Brunswick andMemorial University to the west coast,where we are generating interest ininsurance careers at the University ofVictoria, Simon Fraser University, andUBC, Career Connections covers thecountry, helping youth and careerseekers find their place in insurance.
One of the largest events, the OntarioUniversity Fair, which took placeSeptember 19–21, involved about 24ambassadors and staff introducing
insurance careers to potentially morethan 70,000 high school students,parents, and teachers.
Not only do we participate in generalcareer fairs, but Career Connections alsohosts insurance-specific events for post-secondary and career-changeraudiences. We are particularly pleased tohave hosted career fairs in Calgary andEdmonton—especially given theworkforce issues in Alberta—enablingover 370 career changers, internationallyeducated professionals, and post-secondary graduates the opportunity tolearn about the industry and meet withsix to twelve industry employers.
As Diana Caldi, HR recruiter, says: “Wehave participated in a number of careerevents hosted by Career Connections.These events are great, as they aretargeted to an audience that has alreadyidentified an interest in pursuing aninsurance career. I have hired manycandidates from these events and amalways eager to add them to myrecruitment calendar.”
The fall also brought connections withteachers as a part of our annual outreachat conferences and events targeted at
over 1000 educators with specialties ingeography, guidance/career studies,science, and business.
Alongside the face-to-face career events,we also have re-energized the CareerConnections job site. If you’re hiring, it’sthe place to post. If you’re searching, it’sthe place to find. If you’d like to referfamily or friends, it’s fitting—44% ofthose who work in the industry foundtheir first job in the industry through adirect referral by a friend or familymember (see the Institute’s demographicresearch report).
The fall campaign also celebrates 10years of Career Connections as a divisionof the Insurance Institute. Curious abouthow the program has evolved? Checkout our latest annual report card atwww.career-connections.info/reportcardto see the results of our 2013–14outreach and the first 10 years of CareerConnections. You can also visit ourwebsite to learn more about ourupcoming events, becoming anambassador, and our messaging.
Scholarship Recipients for 2014
We are pleased to announce therecipients of this year’s Insurance Institutescholarships: the Lloyd King Scholarships,the John E. Lowes Insurance EducationFund, and the Toronto Insurance ConferenceScholarships. Each of these programsserves to financially support studentswhile they fulfill their educational pursuits.
The board of trustees, chaired by WayneBriggs, FCIP, CRM, of ACE Canada, choseexceptional recipients for the ScholarshipPrograms. The 2014 award recipients areas follows:
Lloyd King Scholarships(Atlantic Provinces)
Robyn Byrne, University of TorontoBradley Ducey, Memorial University ofNewfoundland
John E. Lowes Insurance Education Fund(Ontario)
Dayna DeBoer, Fanshawe CollegeCeline Eroler, Wilfrid Laurier UniversityMike Kalcic, Conestoga CollegeCaesar Martini, Conestoga College
Toronto Insurance Conference(Canada-wide)
Carolyn Kosturik, Queen’s UniversityDaniella Laferriere, Queen’s UniversityNeelam Vyas, Wilfrid Laurier University
Congratulations to these recipients andto the many scholarship applicants.
The continuing high calibre of thestudents and their demonstrated paths topromising careers ensure that the annual
selection process is a challenging one. Weencourage them, and other students whomeet the criteria, to apply in 2015.
The John E. Lowes Insurance EducationFund would like to thank MSA ResearchInc. for contributing two college-levelscholarships and the Quarter Centuryclub on behalf of the late Doug Hurlbutfor one college-level scholarship. Yourlocal chapters have also contributed tothe fund through generous donationsand participation in various events andseminars.
To learn more about the ScholarshipPrograms, please visit our website atwww.insuranceinstitute.ca/scholarships.
Pay Your Dues, Get Your Grades!
Many students are not aware that theymust pay their annual local institutemembership fees to obtain their finalgrades. Students with unpaidmemberships who go to our website fortheir grades or student records will findthey have no access to them. If you areunsure whether your membership is
current, go to www.insuranceinstitute.ca,then click “Login” and follow theinstructions. Once logged in, select “myProfile” from the top menu and then “MyMembership Information” from the left-hand menu. If your membership fee hasbeen paid, you should see an expiry dateof May 31, 2015 (or later). To see your
grades, click “Education,” followed by “MyAcademic Record.” If your membershipfee has not been paid, click“Purchase/Renew Membership” to renewyour membership for the current year.Don’t be disappointed—remember torenew your membership each year.
6 3
At the Speed of Thought: Computer-Based Exams (CBE)
The Insurance Institute of Canada isworking towards the gradual introductionof computer-based exams for CharteredInsurance Professional (CIP) and GeneralInsurance Essentials (GIE) courses over atwo-year period, beginning with theDecember 2015 exam session. Currently,all exams remain paper-based.
Computer-based exam (CBE) testing iscurrently under way. Speed is a centralbenefit reported by CIP students whoparticipated in the CBE testing conductedin July 2014.
“You are trying to write as fast as you arethinking, and that’s where I think there is abenefit of doing the exam on a computer,”said CIP student Carly Buchanan, whoparticipated in the July testing. “Quite afew people nowadays are used to typingall day. You are a lot faster typing thanyou are writing, so you can keep up withyour train of thought.”
CBE shaved time off from the usual timespent writing paper exams, reportedseveral CIP students who participated inthe July CBE testing.
Completing a computer-based test examwas “way faster” than finishing a paperexam, CIP student Brett Logan said. “Youare given the same amount of time for theCBE exam as for the paper-based exam,which is nice, because then you can actuallyuse that time to go back and review youranswers. If you’re not sure of somethingand you want to just move forward, it’s alot easier to go back afterwards becauseof the time you have left.”
Editing exam answers on a computer isnot only fast but clean.
During a three-hour paper exam, “youjust write everything down and it startsto look like a chicken-scratch on yourpaper,” said CIP student AlexandraPolianskaia. But CBE is “good for reviewingpurposes,” she said. “You can see theanswer you just wrote. You can read itbetter. It’s easier to edit and deletesomething. It’s easier to go back to theanswers. And it just makes sense.”
CBE also makes sense for the non-linearthinkers among us. It’s a commonexperience to have a “Eureka” momentduring an exam in which you rememberan answer to one question while you areworking on another. CBE has a featurethat “flags” questions for followup,allowing students to toggle back andforth on the screen to answer questionsout of sequence.
It also keeps track of unansweredquestions. “With the paper exam, you canthink you’ve answered everything andthen, when you walk out of the exam,you talk to other people and realize, ‘Oh, Ididn’t even answer that question,’” saidCIP student Kylie Pemberton. “WhereasCBE essentially keeps track of what you’ve
answered and what you haven’tanswered. And it makes sure you’veanswered everything before you leave.”
CIP students praised the timing feature intest versions of the CBE. No more tryingto find the clock on the wall behind youto see how much time you have left.
“That time piece was really good, just tokeep me aware of where I was in myexam,” said Logan. “It showed how manyquestions you had coming forward andlittle tabs at the bottom to show youwhere you were. I could see whether Iwas 50% done, or I was only 10% done soI had better hurry up. It gave me a goodway to gauge my time. It just made theoverall process more efficient, I found.”
CBE’s speed advantage does not endwhen the exam does. Students willreceive their results sooner—in less thanhalf the time it currently takes for studentswho are writing paper-based exams toreceive them. CIP students who testedCBE in July said this would help them planaround which courses to take and when.
Computer-based exams will be scheduledthree times each year, in April, July, andDecember. Each exam period will consistof a three-week window, giving studentsthe ability to organize their exam schedulesaround their busy work schedules.
CBE exams will be written at proctoredexam centres. Sites will have a securecomputer setup, including screenprotection and locked-down browsers.
For updates and further information, visitour website at www.insuranceinstitute.ca> CIP & FCIP Designations > CIP >Examinations > Computer-Based Exams.
2014/2015 Board of Governors
Chair: *T. Neil Morrison, BA(Hons) (HUB International Limited)
Deputy Chair: *J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D (Pembridge and Pafco Insurance Companies)
Vice Chair—Membership-at-Large: *Jean-François Blais, FCAS, FCIA (Intact Insurance)
Past Chair: *Silvy Wright, BA(Hons), CA (Northbridge Financial Corporation)
Regional Vice Chairs: *Chantal Gagnon, MBA, FPAA (Intact Assurances) (Quebec)* Glenda Ouellette, BA, MBA, FCIP (Insurance Corporation of British Columbia) (Western Provinces)* Pat Van Bakel, BA, CIP (Crawford & Company (Canada) Inc.) (Ontario)* Darrel Coates, CIP, CRM (South Eastern Mutual Insurance Company) (Atlantic Provinces)
The chairs of the standing committees in 2014/2015 will be the following:
Executive Committee: * J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D (Pembridge and Pafco Insurance Companies)
Academic Division: * Michael Wills, FCIP (Eagle Underwriting Group Inc.)
Professionals’ Division: * Julie Pingree, BA, CIP (RSA Canada)
* = Executive Committee members
The balance of the Board of Governors comprises representatives of local institutes and chapters:
from Newfoundland and Labrador: Steve McQueen, BBA, CIP (Burns & Wilcox Canada)Robert Byrne, BComm, CIP, CD (Public Utilities Board)
from Prince Edward Island: Kathy Stewart, CIP (Hyndman & Company)
from Nova Scotia: Moira Murphy, FCIP (Intact Insurance)Paul Croft, CIP (Aon Reed Stenhouse)
from New Brunswick: Everett Porter, CIP (Wawanesa Insurance)Helen Smith, CIP (The Co-operators)
from Quebec: Simon Charbonneau, FPAA, CRM (Chubb du Canada, compagnie d’assurances)François Jean, CIP, CRM (Forum Risk and Insurance)
from Ontario: Tim Shauf, BA, CIP (The Commonwell Mutual Insurance Group)Tom Reikman, MBA, HBSc, CIP (Economical Insurance)Arlene Byrnes, BA, CIP (Intact Insurance)Brent Hackett, FCIP, CIOP, EGA (Crawford and Company (Canada) Inc.)Tom Pooler, FCIP, CRM (Erie Mutual Insurance)Elaine Porter, CIP (Bryson & Associates Insurance Brokers Ltd.)Corinne McIntosh, CIP, CRM (ENCON Group Inc.)Suni Simpson-Calvert, CIP
from Manitoba: Barbra Kania, FCIP (Aviva Canada)Ian Frost, FCIP (Wawanesa Mutual Insurance)
from Saskatchewan: Mike Hordichuk, CIP (Harvard Western Insurance)Crystal Syrenne, CIP (The Co-operators)
from Southern Alberta: Mark Rouleau, FCIP, CRM (Aviva Canada)Nathalie Wright, CIP (The Co-operators)
from Northern Alberta: George Klassen, FCIP, CRM (The City of St. Albert)Troy Bourassa, MBA, CIP (Alberta Motor Association Insurance Company)
from British Columbia: Mark Francis, FCIP, ACS (Insurance Corporation of British Columbia)Jennifer Perry, CHRP, CPM (HUB International Insurance Brokers)Wayne Coates, BA, CIP (Insurance Corporation of British Columbia)
Again this year, your Board of Governors comprises members from all parts of the country and all sectors of the industry; it wouldbe difficult to imagine a more representative group.
Recognize the governors who represent you and let them know of any comments you may have about the Institute’s programs.Members must be active in a membership association. We need to hear from you!
CBE to Be Piloted in C66
A computer-based exam (CBE) pilotwill run in July 2015 for studentsregistered in the CIP C66 courseFinancial Service Essentials—Part 1.
Students registering for the coursewill be able to take advantage of thebenefits of writing a computer-basedexam. In the accompanying article,find out what early testers are sayingabout CBE.
Ask the Institute
We are very excitedto announce a newinitiative called “Askthe Institute.”
Because the Institute cares about yourlearning experience and success in our
programs, this new source of informationfor students, members, and industryprofessionals answers your mostfrequently asked questions. Filled with“need-to-know” material in eight popularcategories, this resource will help youget ahead in your career and stay there.
More than just a technical FAQ, theseinteractions are conversational andfriendly in tone. “Ask the Institute” doesnot replace the detailed informationavailable elsewhere on our website;instead, it provides a quick reference to
continued on page 8
Entrepreneur in Action: Our New Chair
International Limited to become HUBInternational HKMB, and Neil became theHUB executive responsible for Ontario,one of HUB’s largest operations, as wellas HUB’s businesses in Brazil and PuertoRico. At the start of 2014, he joined HUB’sExecutive Management Team asExecutive Vice President, Operations.
Neil’s relationship with the InsuranceInstitute began almost with his career inthe industry, when Continental’s then-CEO, Bill Ward, would personally ensurethat his technical staff, including thenewly hired, worked towards the AIIC(now CIP) designation. At HUB, Neilstrongly supports continuing educationand is pleased to note that continuingeducation is not a requirement butrather an incentive for his staff. Today,Neil is proud to number among hiscolleagues 76 with CIP designations and21 with the FCIP designation. He looksforward to congratulating several moreHUB graduates at convocationceremonies this fall and winter, as well asencouraging close to 90 more of hiscolleagues now pursuing a CIP or anFCIP designation.
As our new Chair, Neil is proud torepresent the brokerage community andhopes to underscore the mutuallybeneficial role that brokers play in theindustry’s support of continuingeducation for its members. The Institute,says Neil, remains, as it always has been,robust, relevant, and necessary. At HUB,even colleagues who have attained abroker designation are encouraged topursue the CIP designation. As Chair, Neilhopes to enhance that collaborationbetween broker associations and theInstitute. He would also like to avoidoverlap and duplication of effort and sohopes to identify areas of mutual interestand ambition.
Neil is actively involved in the insurancecommunity not only in Canada but inthe United States and worldwide. He ispast Chairman of the Worldwide BrokerNetwork (WBN), an integrated insuranceservices network that helps place andservice global insurance programs formulti-national companies. And he is thefirst Canadian to be elected to the Boardof Directors of the Council of InsuranceAgents and Brokers, with headquarters inWashington, DC. Neil also supports the
community at large, having chaired theToronto and Western HospitalFoundation’s Legacy Golf Tournamentand served on the Boards of JuniorAchievement and the Insurance PoliticalAction Committee in Ontario.
Neil’s work entails a lot of travel—indeed,he’s a little embarrassed by all the airmiles he’s accumulated! Still, despite thedemanding, international character of hisrole with HUB and his extensivecommunity involvement, Neil is first andforemost a family man. Neil and his wifePrudence are proud parents of five sonsaged 14–21. With his wife’s family to visitin Australia and one son now finishinghigh school there, Neil has yet morereason to continue adding air miles!
We are fortunate that so seasoned anexecutive will dedicate a portion of hisdemanding schedule to lead the InsuranceInstitute over the coming year.
Congratulations, Neil, and welcomeaboard!
The Insurance Institute of Canada andproperty and casualty insurance industryexecutives know that education does notstop at the C-suite door.
Canadian business professionals rankleadership as the most importantexecutive competency—and, accordingto a recent poll, the subject area most inneed of executive education support. Inresponse, the Institute and p&c industryleaders have been working together tomeet the professional developmentneeds of the industry’s executives, boardmembers, and management professionals.
Now, the Institute offers P&C Insurance:Essentials for Executives, an in-depthprogram that gives executives recruitedfrom outside the industry a deeperunderstanding of senior-level insuranceconcepts, as well as recent issues and
trends in the p&c industry. This nationalprogram was held at the SchulichExecutive Education Centre in Toronto onNovember 12, 2014, as part of thebroader P&C Insurance Essentials program,which includes P&C Insurance: Essentialsfor Board Members.
P&C Insurance Essentials is a timelyprofessional development opportunity.Canada’s solvency regulator, the Office ofthe Superintendent of FinancialInstitutions (OSFI), is currently stressingthe role of directors’ and executives’ skills,knowledge, and competencies in goodcorporate governance.
In its revised Corporate GovernanceGuideline of January 2013, OSFI notedthat strong corporate governance isessential to the safety and soundness ofCanada’s financial institutions:
“Relevant financial industry and riskmanagement expertise are keycompetencies for the FRFI [federallyregulated financial institution] Board.There should be reasonablerepresentation of these skills at the Boardand Board Committee levels.”
OSFI’s Guideline adds that boards shouldhave a skills and competency evaluationprocess, which should be reviewedannually and updated by the appropriateboard committee: “Directors should seekinternal or external educationopportunities in order to fullyunderstand the risks undertaken by theFRFI, as well as developments incorporate and risk governance practices.”
One such opportunity is the Institute’sP&C Insurance Essentials program, which
2 7
Instructor Certification Program: A Certified Success
continued from page 1 The Instructor Certification Program (ICP) saw a successful launch in 2013–14, withthe delivery of several of its courses and major components. Over 100 instructorspursued its various programs and completed courses in adult learning theory,instructional design, and evaluation. The fall session is now under way with twocohorts completing the final two courses and a new group beginning the program.
Overall, the impression is that instructors are enjoying the program. This proves thatinstructors enjoy learning as much as their students.
Last year’s launch also saw the creation of a new governance structure. The NationalCommittee of Teaching Excellence (NCTE) includes graduates from the first officialICP cohort who want to give back to the instructor community by mentoring andsupporting future instructors as they move through the program. These graduatesare some of the more experienced instructors from across the country. They alsocomprise the two teams that helped assemble the curriculum or assess theprogram’s overall learning experience. The success of the ICP can be attributed to thegreat efforts of the NCTE behind the scenes.
The NCTE consists of the following instructors:
Monica Cain David SorensenKen Clahane Carol Duffy Greta Dearing Mike Risi Christine Senior Rose Tomlinson
John McNeil, ICP Program Manager, said of the NCTE, “I have never worked with sucha dedicated and passionate group of volunteers! This group is the backbone of theprogram.”
The NCTE’s role is to mentor new instructors in the ICP. This is done in online sessionsthat allow instructors to speak to instructors who have completed the program andare applying what they learned in their classrooms. The mentor sessions also allowNCTE members to share their best practices with CIP instructors from across thecountry. Greta Dearing had this to say:
“Connecting with other instructors across the country has been a highlight of myinvolvement with the NCTE. To discuss training approaches, share tips on quiz andexam creation, brainstorm on classroom management—invaluable!”
In addition to the mentor sessions, the NCTE also helps mark the final practicumevaluations submitted by learners. Evaluations include lesson plans, course outlines,and mid-term exams. In marking these evaluations, the NCTE members ensure that thesubmissions meet a national benchmark and also provide invaluable feedback to theinstructors. This part of the NCTE’s role is extremely important, as the Institute plans toinclude the evaluations in a repository for instructors to help make their role easier.
Fully 100% of NCTE members enjoyed their experience. Monica Cain had this to say:
“There is the pride and satisfaction of seeing many more instructors enhance andincrease their understanding of learning and teaching. Well beyond this and from apersonal growth perspective, I gain insight and knowledge from the new anddifferent viewpoints and the questions of current participants. This gaining andsharing of information is unique to this program and keeps me continually involved.”
The accomplishments of the ICP and the NCTE can be attributed to the successfulworking relationship between the Institute and its instructor faculty.
Convocation Ceremonies
The season of awards dinners andluncheons is well under way. Ourgraduates have worked long and hardfor their designations. They deserve ourfull recognition. Mark your calendar andtake part in a special occasion. Let'ssupport our local graduates!
East Quebec
Saturday, January 10, 2015, dinner, atthe Fairmont Château Frontenac inQuebec City
West Quebec
Wednesday, March 25, 2015, dinner, atLe Centre Sheraton Montreal Hotel inMontreal
Ontario
Kawartha/Durham ChapterFriday, February 6, 2015, lunch, at theAjax Convention Centre in Ajax
Greater Toronto AreaThursday, January 22, 2015, eveningfunction, at the Metro TorontoConvention Centre in Toronto
Hamilton/Niagara ChapterWednesday, February 18, 2015, dinner,at Michelangelo’s Events andConference Centre in Hamilton
Conestoga ChapterThursday, February 26, 2015, lunch, atthe Waterloo Inn in Waterloo
Congratulations to all graduates,including those who have alreadyreceived their certificates.
Institute Offers an Executive-Level Education
continued on page 8
ISSN 1703-9851
Institute QuarterlyIQ
T. Neil Morrison, BA (Hons)Chair of the Board of Governors
Entrepreneur in ActionOur New Chair
There is much debate today about whetherentrepreneurs are born or made. Certainly,some people are not entrepreneurs; others,such as our new Chair, surely are. Mostrecently as President and CEO of HUBInternational HKMB/Ontario and now asExecutive Vice President, Operations, ofHUB International Limited, T. Neil Morrison,BA (Hons), has throughout his career beenan entrepreneur in action.
Neil was born and raised in Montreal,Quebec. In winter, he immersed himself inhockey, playing, coaching, and refereeing allthrough his early years. Summers were
spent at a cottage in the Laurentians. Anentrepreneur from the start, he also heldtwo paper routes, which he shared with hisbrother in alternating weeks. Neil receivedhis education at Lower Canada College andthen went on to Queen’s University inKingston, Ontario, where he completed anhonours degree in economics.
Like many, Neil happened into insurance byaccident. He had had no definite career plansin university, and jobs were scarce when hegraduated in 1986. But his then-girlfriend’sfather, an executive with Continental Corp.in New York, arranged an interview for Neilwith Continental in Toronto. Beginning as acommercial underwriter, he soon moved toOttawa as a field representative and then,less than a year later, returned to Toronto tobecome a unit manager.
In 1990, Neil joined insurance brokersGuthrie, Keilty, Bickerstaff as a commerciallines producer. His entrepreneurial instinctasserted itself with the opportunity, afterMr. Bickerstaff’s retirement, to become oneof the owners of a new venture. In 1994,borrowing to finance his shares, Neil joinedfour partners to create Keilty, Muntz andBeatty (KMB). And then he got to work.
Over the next four years, the new venturemore than doubled its revenues. In 1998,with the purchase of Hunter Rowell & Co.,“KMB” became “HKMB,” and the merged firmwent on to triple its revenues over the nextfive years. In 2007, HKMB acquired theToronto and Vancouver offices of Canadianbrokerage Morris & Mackenzie, Inc. A yearlater, HKMB combined with HUB
Vol. 2, No. 31 For the Members of the Insurance Institute - Canada Winter 2014–2015
8
continued on page 2
WHAT’S INSIDE…
Institute Quarterly is published byThe Insurance Institute of Canada18 King Street East, 6th FloorToronto, Ontario M5C 1C4(t) 416-362-8586 (f ) 416-362-4239Editor: Walter A. Braddock, BComm (Hons), FCIP
Institute Offers anExecutive-Level Education 2
2014/2015 Board of Governors 3
Career Connections Update 4
Scholarship Recipientsfor 2014 4
CIP Society Update 5
Pay Your Dues,Get Your Grades! 5
At the Speed of Thought:Computer-Based Exams (CBE) 6
Ask the Institute 6
Instructor CertificationProgram: A Certified Success 7
Convocation Ceremonies 7
Feed the Minds of Youth 8
Feed the Minds of Youth Institute Offers an Executive-Level Education
focuses on helping p&c insurance organizations educate their senior-level recruits.“The program allows organizations to realize the full leadership potential of boardmembers and executives earlier in the orientation process,” said Peter Hohman,President and CEO of The Insurance Institute of Canada.
The Institute has also been very active in developing the leadership potential offuture p&c industry leaders and executives through its Fellow Chartered InsuranceProfessional (FCIP) designation program. Redesigned in 2010, the online, six-courseFCIP Program focuses on leadership skills and incorporates the strategic insights ofindustry executives to create a comprehensive business education with a p&c focus.Inaugural graduates of the new-track FCIP in 2014 said the program prepared themfor key issues facing p&c insurance companies today.
“The FCIP Program provides you with timely, relevant information that enables you toimprove your skills and uniquely prepares you to sit at the executive table of yourcompany,” said Anna McCrindell, Vice President of Commercial Insurance Solutions atGore Mutual Insurance Company in Cambridge, Ontario. “It just made me muchmore of a confident insurance person, more aware of industry issues. As well, it reallygot me to think about leadership, as opposed to management, and enabled me tolearn about and to hone my leadership skills.”
Check the Institute website at www.insuranceinstitute.ca > CIP & FCIP Designations >FCIP to hear 2014 FCIP grads talk about the program and at CIP & FCIP Designations> FCIP > Assess Your Readiness to check your readiness to take the FCIP Program.
Ask the Institute
the questions you might ask your colleagues about the Institute’s programs and putsthem in one convenient location. Many of the answers in “Ask the Institute” include alink to more in-depth explanation of the topic.
In this first stage, “Ask the Institute” focuses on questions typically raised by currentand potential students. We’ve also included videos of actual students and membersresponding to some of the questions from their own perspective.
Visit “Ask the Institute” at www.insuranceinstitute.ca/ask, and click on the centre iconof the page if you would like more information on any of these popular questions orif you have a question that isn’t included.
Already the feedback for this new initiative has been overwhelmingly positive,indicating that “Ask the Institute” is a valuable and relevant tool for all our members—newcomers and seasoned professionals alike.
Insurance Institute Event CelebratesBeing 12 Years Young!
The 12th annual Feed the Minds ofYouth event was held Wednesday,November 5, 2014, as part of theLearning Partnership’s “Take Our Kids toWork Day.”
Across the country, grade 9 studentsheaded to work with a parent orguardian to get a glimpse of what theirwork entails and a taste of a career in theinsurance industry.
With the Insurance Institute’s Feed theMinds of Youth lunchtime event,students have the opportunity to learnabout insurance industry roles throughpresentations by guest speakers(ambassadors), by viewing the InsuranceCareer Video, and by participating ingames and activities.
This event provides approximately 750students with an interactive andengaging introduction to the multitudeof career options in our industry. Thestudents walked away with a CareerConnections kit, a leadership notebookas a gift, and a richer awareness ofinsurance and its role in our society.
Industry employers benefitted fromeither a lunchtime event to enrich theday for students and parents or an“event-in-a-box” package of resources tofacilitate their own in-house sessions,day-long job shadowing, or workplacetours for students.
For more information about CareerConnections initiatives, please visit theCareer Connections website atwww.career-connections.info.
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